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Wyndham Garden Buffalo Downtown – Avis

3 out of 5
Wyndham Garden Buffalo Downtown
125 High St, Buffalo, NY

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 637 avis sur 1008." "
Note de 8 – Bien, d’après 241 avis sur 1008." "
Note de 6 – Acceptable, d’après 58 avis sur 1008." "
Note de 4 – Médiocre, d’après 36 avis sur 1008." "
Note de 2 – Terrible, d’après 36 avis sur 1008." "

9,0/10

Propreté

9,2/10

Service et personnel

8,2/10

Commodités

8,8/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Benoit

Séjour de 2 nuits en août 2023
Jean a répondu le 5 sept. 2023
Benoit, Thank you for the great score! We appreciate your business.

10/10 – Excellent

Jean

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Propreté, affabilité et efficacité du personnel, commodités hors pair
Séjour de 2 nuits en avril 2023
Wyndham Manager a répondu le 25 avr. 2023
Thank you Jean for the wonderful feedback. Happy to see you enjoyed your stay with us.We appreciate your business!

10/10 – Excellent

Marc

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place to stay.
Clean place and clean neighborhood. Good breakfast as well. The Hotel is in Great condition and the service is excellent. Close from Downtown Buffalo by car. Close from KeyBanks Arena.
Séjour de 2 nuits en août 2022
Jean a répondu le 30 août 2022
Marc,Thank you so much for the kind words. We are happy you enjoyed your stay. We look forward to seeing you again.

10/10 – Excellent

Marie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Jimmy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Needs better parking
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Wenling

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Jean a répondu le 25 mai 2024
Wenling, Thank you for the great score. I am very happy you enjoyed your stay

10/10 – Excellent

Caroline

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel provided shuttle service to restaurants downtown which was excellent as my husband was really tired from our long drive to Buffalo
Séjour de 2 nuits en mai 2024
Jean a répondu le 22 mai 2024
Caroline, Thank you so much for the great score and kind words. I am very happy you enjoyed our services.

10/10 – Excellent

Katherine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Jean a répondu le 22 mai 2024
Katherine,Thank you so much for the great score! I am very happy you enjoyed your stay.

10/10 – Excellent

Lester E.

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The valet parking worked well.
Séjour de 2 nuits en mai 2024
Jean a répondu le 20 mai 2024
Lester, Thank you so much for the great score.

2/10 – Terrible

Seth

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
We stayed in Room 208 from 5/16-5/18. Hot water handle to sink faucet was detached and unusable - looked like someone was working on it and never finished it. Stopper from sink was dislodged. Stopper from bath tub dislodged as if they had been unclogging the tub. Door to room did not shut all the way without excessive force - had to pull or push hard to open it; our key cards did not initially work when we got there but the front desk was kind and Quickly fixed the issue. Would not recommend this hotel as the parking situation was a burden (must use valet or garage that is associated with hospital across the street) and our bathroom was apparently under (unfinished) work while staying there.
Séjour de 2 nuits en mai 2024
Jean a répondu le 20 mai 2024
Seth, I am so sorry you had issues with your room. We could have at any time moved you to a room with no issues. The communication fell off by our maintenance and housekeeping departments and I am sorry it affected you. I had no idea this room had the issues you mentioned. I spoke with the front office manager and she indicated she didn't speak to anyone about the issues.I have reached out to expedia to credit your room for your stay. They will reach out to you regarding this. I am very sorry.

2/10 – Terrible

Deborah, Rochester

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was excited to stay here, as I saw a bunch of positive reviews, but when I arrived I was told the "computers are down" and there was no way to get a room. I had my confirmation number and I had already paid, but that didn't make any difference. They refused to give me a room I had to scramble to find another hotel after working/traveling all day. Then I couldn't get a refund as Expedia "couldn't get a hold of" this property. Done and Done! Next time I am booking directly. Not worth saving a few bucks!
Séjour de 1 nuit en mai 2024
Jean a répondu le 21 mai 2024
Deborah, Wyndham worldwide computer system was down for hours. The reservation never came through our system. The hotel reached out to Expedia to tell them we never billed you or Expedia. We could not give you something we never received to this day.I am sorry you were affected by the computer outage. We did the best we could under these extreme circumstance.

4/10 – Médiocre

raymond

Voyage en groupe
Points forts : Service et personnel
The computer system was down when we arrived. When we came back after dinner it took a good 10 minutes to check us in; it seemed like the clerk was copying data from one system to another.
Séjour de 1 nuit en mai 2024
Wyndham Manager a répondu le 16 mai 2024
Thank you for your feedback Ray. Yes, unfortunately, Wyndham had an issue that affected all hotels worldwide which took a couple of hours to resolve. Unfortunately this was out of our control and our associates tried to accommodate our guests the best they could with the resources they had at the time it was happening. Thank you for your patience and understanding.

8/10 – Bien

Matthew

Voyage de couple, Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement
Not in a great area. If not for the hospital I would say the area is rather bad section of Buffalo
Séjour de 1 nuit en mars 2024
Jean a répondu le 15 mai 2024
Mathew, Thank you for your feedback. The hotel is located on the medical campus of downtown Buffalo. We are a quick 2 minute car ride or 10 minute walk to Allentown which has tons of restaurants, pubs, coffee shops and shops to explore. I am sorry you did not like our location.

10/10 – Excellent

George

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved the cleanness of the room staff was friendly and knew all the good spot to go i will be back in August sumtime with the kids to visit Niagara falls
Séjour de 2 nuits en mai 2024
Jean a répondu le 13 mai 2024
George, I am very happy you enjoyed our services. We look forward to seeing you again!

10/10 – Excellent

Scott

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff great, room large and clean. Appreciated the free breakfast but hot items (in particular the omelette a) were frozen packaged and stone cold. Otherwise recommend highly
Séjour de 1 nuit en mai 2024
Jean a répondu le 13 mai 2024
Scott, Thank you for taking the time to share your experience at the Wyndham Garden. I am very happy you enjoyed your accommodations. I will inquire as to what happened with the breakfast? Very sorry about this incident.

10/10 – Excellent

Trina

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, updated decor and friendly staff.
Séjour de 1 nuit en mai 2024
Jean a répondu le 13 mai 2024
Trina, Thank you so much for the kind words. I am very happy you enjoyed our services.

10/10 – Excellent

Allegra

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great friendly staff. Nice clean room. Convenient location
Séjour de 1 nuit en mai 2024
Jean a répondu le 10 mai 2024
Allegra, Thank you so much for the kind words. I am very happy you enjoyed your stay!

2/10 – Terrible

Thomas

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
If you’re like me, this is why you SHOULDNT stay at this hotel. No parking. They charged you $20 a day for someone to park a couple blocks away. Valet guy yells at me, “you the one who left it in the middle of lane?” and of course it’s, yes, now do your job. The towels had hair spiders in them, the towel hook fell off the wall when I attempted to use it, the pillows were flat, etc. Just terrible. The only reason to stay there is if your family is at one of the hospital surrounding this hotel. Otherwise, avoid at all costs.
Séjour de 7 nuits en avril 2024
Jean a répondu le 8 mai 2024
Thomas, I am very sorry you were unhappy with your accommodations. We would have been more than happy to rectify the problems while you were with us. I have investigated the employees you encountered when you arrived and will handle the situation internally.

10/10 – Excellent

Toni

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The front staff was very attentive. We checked in online and as soon as we walked in the very kind young lady at the desk immediately greeted us. Knew who we were from my ID that I uploaded for check in, remembered my name as well and never missed a beat. She also offered all of the information we needed without us even having to ask. Check in and out is very quick and efficient and they seemed to have at least two people there at all times. They were all very prompt and courteous. The room was pleasant and clean. We had a standard King room. The room was decent size, the bathroom in that room was small but sufficient. The bed was very comfortable and plenty of very comfortable pillows as well. The complimentary breakfast was decent and the coffee was good. I would definitely stay here again. If you do go for an even as we did their shuttle does fill quickly so we chose to Uber to and from and had no problem there as well. The hotel offers parking on your own or valet. The valet is definitely the better value if you plane to come and go often.
Séjour de 1 nuit en mai 2024
Jean a répondu le 7 mai 2024
Toni, Thank you so much for taking the time to share your experience at the Wyndham Garden. I am so very happy you enjoyed our services. I gave Morgan a copy of your review! She is very happy. We look forward to seeing you again.

10/10 – Excellent

Robin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
great staff, extremely helpful.
Séjour de 2 nuits en mai 2024
Jean a répondu le 6 mai 2024
Robin, Thank you so much for the kind words regarding the staff. I am very happy you enjoyed your stay.

10/10 – Excellent

Madonna

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was a very nice hotel very clean very friendly
Séjour de 1 nuit en mai 2024
Jean a répondu le 6 mai 2024
Madonna, Thank you so much for the great score and feedback. I am very happy you enjoyed your stay.

10/10 – Excellent

Debbi

Voyage de couple
Room was great. Smelled great. Large fridge in the room. Valet parking was great. Staff was extremely friendly and helpful. Free breakfast wasn’t to our liking but everything else was amazing.
Séjour de 1 nuit en mai 2024
Jean a répondu le 6 mai 2024
Debbi, Thank you so much for the great score and kind words. I am very happy you enjoyed your accommodations.I'm sorry you did not like our complimentary breakfast offerings. We appreciate your business.

8/10 – Bien

Katrina

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was nice and helpful.
Séjour de 2 nuits en mai 2024
Jean a répondu le 4 mai 2024
Katrina, Thank you for the kind words regarding the staff. We appreciate your business.

6/10 – Acceptable

Jason

Séjour de 1 nuit en avril 2024
Jean a répondu le 24 mai 2024
Jason, I am sorry you were less than satisfied with your stay. We do appreciate your business.

10/10 – Excellent

Jeffrey

Séjour de 2 nuits en avril 2024
Jean a répondu le 20 mai 2024
Jeffrey, Thank you so much for the great score. We appreciate your business.

8/10 – Bien

Donna

Séjour de 3 nuits en avril 2024
Jean a répondu le 20 mai 2024
Donna, Thank you for your business. I am sorry you were less than satisfied with your stay.

6/10 – Acceptable

Sarit

Séjour de 1 nuit en février 2024
Jean a répondu le 30 avr. 2024
Sarit, Thank you for you business. I am very sorry you were less than satisfied with your stay.

10/10 – Excellent

Cathy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Jean a répondu le 24 avr. 2024
Cathy, Thank you so much for the great score. I am very happy you enjoyed your stay.

10/10 – Excellent

Michael

Séjour de 2 nuits en avril 2024
Jean a répondu le 13 mai 2024
Michael, Thank you so much for the high score. I am happy you enjoyed your stay!

10/10 – Excellent

Christopher

Séjour de 1 nuit en avril 2024
Jean a répondu le 13 mai 2024
Christopher,Thank you so much for the high score. I am happy you enjoyed your stay!

10/10 – Excellent

Braeden

Séjour de 1 nuit en avril 2024
Jean a répondu le 13 mai 2024
Braeden,Thank you so much for the high score. I am happy you enjoyed your stay!

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very quiet & clean hotel, friendly staff, valet parking with our booking, free breakfast with some hot selections, close to downtown activities, and they provide free shuttle for drop off and pick up which was excellent! The room was great,fairly updated. Has microwave, mini fridge, coffee maker. Also the bathroom provide on the wall soap, shampoo, conditioner, body wash, & body lotion. I would recommend this hotel its was great !
Séjour de 1 nuit en avril 2024
Wyndham Manager a répondu le 16 avr. 2024
Thank you David for the wonderful and positive feedback. Your business is greatly appreciated, thank you for staying with us!

4/10 – Médiocre

Andrea

Séjour de 1 nuit en avril 2024
Wyndham Manager a répondu le 16 avr. 2024
Thank you Andrea for staying with us.

10/10 – Excellent

Stefanie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They made it easy with on line check in, valet parking and easy convenient check out. Would stay there again.
Séjour de 1 nuit en avril 2024
Jean a répondu le 15 avr. 2024
Stefanie,Thank you so much for the great score. I am very happy you enjoyed your stay. We appreciate the kind words. Look forward to seeing you again.

10/10 – Excellent

Kristen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property is in the middle of a mostly medical facility area. Not a lot of walkable things nearby, but did not matter to us as it was one of the more reasonably priced hotels and had good reviews. I will say that the shining star of this hotel is the staff. Every single person we dealt with, from the valets to the front desk, to breakfast staff to housekeeping was very pleasant and helpful! Would recommend this hotel based on the staff alone!
Séjour de 2 nuits en avril 2024
Jean a répondu le 15 avr. 2024
Kristen,Thank you so much for the great score. We appreciate the kind words regarding the staff!I am very happy you enjoyed your stay.

10/10 – Excellent

William

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
My som left a stuffed animal and housekeeping staff went above and beyond to find it for us.
Séjour de 1 nuit en avril 2024
Jean a répondu le 15 avr. 2024
William,I am very happy to hear that your sons stuffed animal was located and returned safely. Thank you for your business.

8/10 – Bien

Amberly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Jean a répondu le 15 avr. 2024
Amberly, Thank you for responding to this survey. We appreciate your business.

10/10 – Excellent

Steven D

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was close to the medical centers and a short walk to great eateries.
Séjour de 5 nuits en avril 2024
Jean a répondu le 15 avr. 2024
Steven D,Thank you so much for the great score and feedback. We are very happy you enjoyed your stay.

8/10 – Bien

Jatesha P

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel
The corner of my room had peeling walls and the shower had no soap. Someone put water in the bottle instead of replacing the body wash.
Séjour de 1 nuit en avril 2024
Jean a répondu le 12 avr. 2024
Jatesha, Thank you for the feedback. The amenities in our guest bathrooms cannot be tampered with. We can only replace the items with a new bottle. I will forward your comments to the housekeeping manager for review. Thank you for your business.

8/10 – Bien

Jenna

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Close proximity to hospital. Good service at front desk.
Séjour de 1 nuit en avril 2024
Jean a répondu le 12 avr. 2024
Jenna, Thank you for the great comments! I am happy you enjoyed our services!

8/10 – Bien

Gwen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was great, the surrounding area not so much; very isolated, nothing to do and if you're a walker, you might walk into some residential area that looks rough (and nobody around).
Séjour de 3 nuits en avril 2024
Jean a répondu le 12 avr. 2024
Gwen, Thank you for the feedback. The hotel is located a short distance to Allentown. Great window shopping and very populated. We do having walking maps of the area also. I am sorry you were not informed of this from the hotel during your stay. We appreciate your business.

10/10 – Excellent

Paula

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The grab & go breakfast was appreciated & better than i expected. My room was clean. The staff was super helpful!
Séjour de 2 nuits en avril 2024
Jean a répondu le 12 avr. 2024
Paula, Thank you so much for the great feedback. I am very happy you enjoyed your stay!

4/10 – Médiocre

Carola

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The hotel is pretty basic for what I needed, one night stay was sufficient but if I would’ve to prolong my stay I don’t think it would’ve been good. I am highly allergic to dust and mold and the room clearly had mold accumulated in the corner ceiling by the window. There was a bit of a mess at check-in but thankfully resolved quickly and without having too much of a back and forth.
Séjour de 1 nuit en avril 2024
Jean a répondu le 10 avr. 2024
Carola, Thank you for taking the time to share your experience with us. I am sorry you had difficulties with both your room and check in. I have forwarded your comments to both our housekeeping and maintenance director to follow up on the issues you had with your guest room. The manager on duty would have been more than happy to assist you with moving your room. I appreciate you communicating this to us.

10/10 – Excellent

Aprecia

Séjour de 1 nuit en avril 2024
Jean a répondu le 30 avr. 2024
Aprecia,Thank you so much for the high score! I am very happy you enjoyed your stay.

10/10 – Excellent

Rebecca

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel was smack dab in the middle of the hospital district. If you are looking for a place that you can park and walk this isn't the place for you. We had no problem driving so it worked great for us. There is a shuttle for any place within a mile so we were able to take the shuttle to fountain plaza and get the train to the Keybank center for a concert. It was very convenient.
Séjour de 2 nuits en avril 2024
Jean a répondu le 8 avr. 2024
Rebecca, Thank you for the feedback. I am very happy you enjoyed our services.We look forward to seeing you again!

10/10 – Excellent

Robert

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place
Séjour de 1 nuit en avril 2024
Jean a répondu le 8 avr. 2024
Robert,Thank you for the the kind words. I am very happy you enjoyed our services.

10/10 – Excellent

Kathleen

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The location was convenient and perfect for or adventure to Niagara Falls. The staff was so kind and helpful. The complimentary breakfast was great!
Séjour de 2 nuits en mars 2024
Jean a répondu le 8 avr. 2024
Kathleen,Thank you for the the kind words. I am very happy you enjoyed our services.

10/10 – Excellent

Riley

Séjour de 1 nuit en avril 2024
Jean a répondu le 30 avr. 2024
Riley,Thank you so much for the high score! I am very happy you enjoyed your stay.

10/10 – Excellent

Stefanie

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
Jean a répondu le 8 avr. 2024
Stefanie,Thank you for the great score. I am happy you enjoyed your stay.

10/10 – Excellent

Kelly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Jean a répondu le 30 avr. 2024
Kelly, Thank you so much for the high score! I am very happy you enjoyed your stay.