Chambre Standard, 2 grands lits, non-fumeur | Rideaux d’obscurcissement, fer et planche à repasser
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SureStay Hotel by Best Western Buena Park Anaheim – Avis

2.5 out of 5
SureStay Hotel by Best Western Buena Park Anaheim
Buena Park, CA

Avis

6,0
Note de 10 – Excellent, d’après 199 avis sur 1003." "
Note de 8 – Bien, d’après 201 avis sur 1003." "
Note de 6 – Acceptable, d’après 197 avis sur 1003." "
Note de 4 – Médiocre, d’après 156 avis sur 1003." "
Note de 2 – Terrible, d’après 250 avis sur 1003." "

6,2/10

Propreté

6,6/10

Service et personnel

5,2/10

Commodités

6,0/10

État et installations de l’hébergement

5,4/10

Écoresponsabilité

Avis

8/10 – Bien

FRANCIS

Séjour de 4 nuits en mai 2023
Danisha a répondu le 1 juin 2023
Thank you for providing the feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Génial, prêt de tout, bon parking, chambre superbes.
Séjour de 5 nuits en février 2020

6/10 – Acceptable

Aurelie

Points forts : Confort de la chambre
Séjour de 9 nuits en août 2019

6/10 – Acceptable

Voyageur vérifié

Points forts : État et installations de l’hébergement, confort de la chambre
Points faibles : Propreté
Séjour de 7 nuits en février 2019

8/10 – Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Correct et bien situé Environ 10 min de Disney . Bon rapport qualité/prix
Séjour de 2 nuits en janvier 2019

6/10 – Acceptable

Mickael

Points faibles : Service et personnel
Bon emplacement mais assenceur en mauvais état et personnel non disponible
Séjour de 1 nuit en janvier 2019

8/10 – Bien

Robert, Las Vegas

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Didn't like that the pool and hot tub close at 9pm. Parking is a little tight but manageable. Place ia very nice and clean tho. Friendly staff.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Bryana

Séjour de 2 nuits en mai 2024

2/10 – Terrible

Alejandra

Voyage en famille
Points faibles : Propreté
Beds they need new mattress and blankets and sheets
Séjour de 1 nuit en mai 2024
Management a répondu le 20 mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Terrible

maureen

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The mattress was dirty, ripped, and falling apart. The box springs had some structure issues, so it did not support the mattress that was in bad shape.
Séjour de 1 nuit en mai 2024
Management a répondu le 20 mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Acceptable

Grely

Voyage de couple
Points forts : Propreté, commodités
The staff on site was not very helpful
Séjour de 1 nuit en mars 2024
Management a répondu le 17 mai 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Acceptable

GYOU HO

Points faibles : État et installations de l’hébergement
Not recommended.
Séjour de 3 nuits en mai 2024
Management a répondu le 13 mai 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Acceptable

Dioselina

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Dirty
Séjour de 3 nuits en mai 2024
Management a répondu le 13 mai 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Bien

Ciara

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Worked well for a one night stay. Was in good distance between knots and Disney
Séjour de 1 nuit en avril 2024
Management a répondu le 10 mai 2024
Thank you so much for staying at our hotel.

10/10 – Excellent

Martha, Phoenix

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean place to stay the facility is well maintained.
Séjour de 1 nuit en mai 2024
Management a répondu le 10 mai 2024
Thank you so much for staying at our hotel. Hope we will host you in future.

4/10 – Médiocre

Jessica

Voyage en groupe
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Upon check in we were told several things that are listed on the website are not accurate. There are no microwaves in the rooms. The hot fresh breakfast was a joke and there was blood on the sheets found in the premade bed. The shower struggled to drain and the toilet was very loud. The tv was so dim and theres no way to brighten it, there also was very limited channels. Upon our return to the hotel on monday night there were 5 cop cars arresting someone in the parking lot. Also if it's busy there's not enough parking compared to rooms. No on site laundry either or luggage carts. This should not be considered a hotel as its more of a sad dirty motel.
Séjour de 4 nuits en mai 2024
Management a répondu le 9 mai 2024
Dear Jessica,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Danisha PatelCEOSureStay by Best Western Buena Park Anaheim

4/10 – Médiocre

Ariana

Voyage de couple
Points faibles : Propreté, service et personnel et commodités.
I called to get my deposit back, and they did not help at all. I asked them to email me the information that shows they sent it and I have not received it. I also asked to speak to a manager and they did not transfer me. When I tried to call them they’d answer and hang up right away. They have horrible customer service. I will not be going here anymore
Séjour de 1 nuit en avril 2024
Management a répondu le 14 mai 2024
Dear Ariana,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Danisha PatelCEOSureStay by Best Western Buena Park Anaheim

6/10 – Acceptable

Ken

Voyage en famille
Points forts : Service et personnel
The mattress on one bed was sunken in the middle.
Séjour de 4 nuits en avril 2024

8/10 – Bien

Gian Carla

Voyage en famille
Points forts : Propreté
In my opinion during my stay, all the services were met. I would commend their service and commitment to this hotel.
Séjour de 4 nuits en avril 2024
Management a répondu le 28 avr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Terrible

Jose

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Me robaron se ospedan mucha gente mal Viviente y no deĵan. Dormir
Séjour de 4 nuits en avril 2024
Management a répondu le 28 avr. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Médiocre

To Nga

Hair dryer is not working, Doesn’t change or making bed, smell of cigarettes, poor breakfast, poor bed mattress
Séjour de 3 nuits en avril 2024
Management a répondu le 26 avr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

4/10 – Médiocre

Patricia

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Smelly, dirty room, broken box spring. Dirty, broken pool and hot tub. Crappy breakfast, had to chase down cleaning staff for fresh towels. And noisy construction on the property.
Séjour de 5 nuits en avril 2024
Danisha a répondu le 13 avr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

4/10 – Médiocre

Nuruddinali

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 8 nuits en mars 2024
Management a répondu le 30 mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Terrible

Barbara

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
I dislike that they where doing renovations and there was limited parking. I had to park in front of the dumpster. The king size bed was lopsided the one side of the box spring wasn't on the rail. There was a green plastic on the box spring looks like they where treated for bed bugs. I was so disappointed. It was my Fiance first time in Cali
Séjour de 1 nuit en mars 2024
Management a répondu le 27 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

10/10 – Excellent

Gemma

Voyage de couple
Points forts : Service et personnel
I liked the easy check-in and spacious room.
Séjour de 1 nuit en mars 2024
Danisha a répondu le 23 mars 2024
Thank you! Hope to see you soon!

2/10 – Terrible

Joalin

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to Tesla supercharge station inside The source parking structure. Best part is Porto's is 3 minutes drive from this place. They took all towels from your room early in the morning and necer replenished if you don't ask for it. The towels are poor quality and dirty just like floor rugs. No pillow cases for most of the pillows. Newly remodelled shower room is gleaming. I'll not return.
Séjour de 3 nuits en mars 2024
Danisha Patel a répondu le 23 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. At our side, we have released the hold for deposit. Thank you so much.

10/10 – Excellent

gyuri

Séjour de 1 nuit en mars 2024
Management a répondu le 22 mars 2024
Thank you so much for being our guest. We are happy to host you again.

6/10 – Acceptable

Saudhi

Voyage en groupe
There was an iron board in the room but no iron, need another trash can just one in the whole room. Coffee was only one pack of decaf and one regular if both guest wanted regular coffee one will have to take decaf because that is what was left. They should place two packs of coffee and two of decaf so both guest can take the one they favor the must.
Séjour de 3 nuits en mars 2024
Management a répondu le 22 mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Acceptable

Alfonso

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
We were accommodated by elevator. The bathroom ceiling had mold. There was construction being done to parking lot. No covers on boxspring mattress.
Séjour de 5 nuits en mars 2024
Management a répondu le 22 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Acceptable

Wendy

Voyage en famille
Points forts : Propreté, service et personnel
Rooms were fine and staff was great. The construction was a bit of inconvenience but the people stomping around made it almost unbearable.
Séjour de 3 nuits en mars 2024
Management a répondu le 17 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Acceptable

Kenneth

I’ve been waiting for my $100 deposit to be refunded back to my bank account it’s been on hold since March 7th it’s March 16th that’s unacceptable it’s too long
Séjour de 1 nuit en mars 2024
Management a répondu le 18 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. At our side, we have released the hold for deposit. Thank you so much.

2/10 – Terrible

Amanda

Points faibles : État et installations de l’hébergement
Séjour de 3 nuits en mars 2024
Danisha a répondu le 16 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Terrible

Jingyi

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed 3 nights. There's construction going on. We were woke up 6 in the morning. There's hair everywhere. The service was terrible.
Séjour de 3 nuits en mars 2024
Danisha a répondu le 15 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Acceptable

Kennedy

Points faibles : Service et personnel, état et installations de l’hébergement
Everything was fine until checkout. The gentleman at the front desk said I owed $48 but I was a prepay and the gentleman who checked us in never stated we’d have additional fees. In addition, I left my kindle in the room, called and they said they didn’t have it even tho I can track it and it’s still in the hotel.
Séjour de 1 nuit en mars 2024
Danisha a répondu le 15 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We have located the Kindle and spoke to on how to retrieve your belonging.

2/10 – Terrible

Dolores

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
This property was a place for prostitution and sketchy individuals. My family and I did not feel safe or comfortable during our stay. Also the breakfast meal was unacceptable.
Séjour de 2 nuits en mars 2024
Danisha a répondu le 15 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Médiocre

Clara

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Me quice bañar y para mi sorpresa los despinsadores de javon estavan vacíos no tenian shampoo ni enjuge ni body shower los 3 estaban vacíos todo se escucha la verdad nose si volveria ahi.
Séjour de 1 nuit en mars 2024
Management a répondu le 10 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Médiocre

Sarai

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property had very little furniture which made it very hard for us to avoid putting things on the dirty floor.
Séjour de 1 nuit en février 2024
Manager a répondu le 5 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Excellent

Carolyn

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en février 2024
Management a répondu le 29 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Acceptable

MARCO

Voyage d’affaires
Séjour de 4 nuits en février 2024
Management a répondu le 29 févr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Bien

Jaime

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
There wasn’t breakfast like they announced, nothing hot; no waffles to do. The time is just 2 hours and the space is for around 10 people max at the same time. In 30 there’s no breakfast and the just wait until there’s nothing and don’t restocks for other guests. Overall is clean and nice to stay; we’ve stay at the suite 2 bedrooms connected.
Séjour de 2 nuits en février 2024
Management a répondu le 23 févr. 2024
We apologize for the inconvenience and promise to do better in the future.

2/10 – Terrible

Lupe

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Management a répondu le 21 févr. 2024
thank you for your review

8/10 – Bien

Emanuel

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Mala atencion por parte de recepcion
Pedimos mas cobijas y nos dijeron que no tenian, fue grosero el recepcionista
Séjour de 4 nuits en janvier 2024
Management a répondu le 16 févr. 2024
Thank you for your Feedback and staying with us.

10/10 – Excellent

Diana

Séjour de 1 nuit en février 2024
Management a répondu le 22 mars 2024
Thank you so much for being our guest. We are very happy to be host you again.

2/10 – Terrible

Yadira

Voyage en famille
I booked 2 rooms, rooms were not clean. One is the bathrooms had a used towel hanging. Sheets smelled like they were not changed. All the water will Come out when showering. Terrible
Séjour de 1 nuit en février 2024
Management a répondu le 10 févr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Terrible

Sofia

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
TRAVELED FROM THE BAY AREA TO THIS HOTEL!!!!!!!! DONT RECOMMEND..... Traveled with two kids, definitely don't recommend. No microwave in the room, had to go to lobby which was super inconvenient at night for my babies bottle. Did not want to refund either. I put the sign outside for the ladies to clean, they for a fact DID NOT CLEAN. Took the room towels & never returned them. Got charged a $100 fee which I was not aware of. People outside of the room door harassed me and were always slamming their door & talking loudly at 2am. TERRIBLE TAKE YOUR MONEY ELSEWHERE.
Séjour de 3 nuits en janvier 2024
Danisha a répondu le 9 févr. 2024
Hi Sofia! I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 – Excellent

Tabitha

Séjour de 4 nuits en janvier 2024
Management a répondu le 8 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Excellent

Tabitha

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice stay
Séjour de 3 nuits en février 2024
Management a répondu le 8 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Acceptable

Alan

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Confort de la chambre
Séjour de 4 nuits en février 2024
Management a répondu le 8 févr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Terrible

Tiffany

Points faibles : Service et personnel, état et installations de l’hébergement
I’ve stood at this location multiple times the last two time and this current time they have given me queen size bed when I booked a king size bed! I am over stay at this location.
Séjour de 2 nuits en février 2024
Management a répondu le 5 févr. 2024
We apologize for the inconvenience and promise to do better in the future.

6/10 – Acceptable

ailene

im sorry but the room temperature is really freezing.. the heater is nor working though ita adjusted to 90 defree
Séjour de 5 nuits en janvier 2024
Management a répondu le 1 févr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.