Title: Hotel Chicamocha - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Chicamocha Guests can unwind poolside or savor international cuisine at three restaurants with attentive service from multilingual staff creating a welcoming atmosphere. ![3 restaurants, international cuisine](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/aff614dd.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Studio Suite](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/2aca8c1f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Studio Suite](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/2af66a4f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/be407050.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Billiards](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/f0f64ce2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Chicamocha, near San Pio Park, offers a family-friendly retreat with international dishes at three restaurants, spa treatments like massages and manicures, and in-room WiFi. The outdoor pool complex is enjoyed by all, and visitors consistently praise the helpful staff. 8.4 Very good ## Popular amenities - - - Pool - Bar - Gym - Room service ## Room options ### Check availability for these dates Tonight [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=2193304&PinnedHotelID=2193304&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=2193304&PinnedHotelID=2193304&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 10 - Oct. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=2193304&PinnedHotelID=2193304&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=2193304&PinnedHotelID=2193304&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=2193304&PinnedHotelID=2193304&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=2193304&PinnedHotelID=2193304&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2193304&PinnedHotelID=2193304&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2193304&PinnedHotelID=2193304&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ![2 bedrooms, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/f211147c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Executive - 269 sq ft - Sleeps 2 ![2 bedrooms, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/d177fc0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room Executive - 279 sq ft - Sleeps 2 ![2 bedrooms, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/3ea3a496.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room Executive - 279 sq ft - Sleeps 3 ![2 bedrooms, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/611613c4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### xxignorexx ### Highlights Air conditioning LCD TV 2 bedrooms Hair dryer Private bathroom Minibar Cable channels Daily housekeeping - Sleeps 2 - 1 King Bed OR 1 Queen Bed ![2 bedrooms, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/ef86e45d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room ### Highlights Air conditioning LCD TV 2 bedrooms Hair dryer Private bathroom Minibar Cable channels Daily housekeeping - 291 sq ft - City view - Sleeps 3 - 3 Twin Beds ![2 bedrooms, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/5c3eb6fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Air conditioning LCD TV 2 bedrooms Hair dryer Private bathroom Minibar Cable channels Daily housekeeping - 291 sq ft - Sleeps 2 - 2 Double Beds ![2 bedrooms, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/eae036be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 269 sq ft - Sleeps 2 ![2 bedrooms, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/36c78cf8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room Standard - 279 sq ft - Sleeps 2 ![Junior Studio Suite](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/2aca8c1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Studio Suite ### Highlights Soundproofed Air conditioning Free cribs/infant beds LCD TV Premium bedding 2 bedrooms Hair dryer Private bathroom - City view - Sleeps 3 - 1 King Bed ![2 bedrooms, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/3000000/2200000/2193400/2193304/2f860c93.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 484 sq ft - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBucaramanga-Hotels-Hotel-Chicamocha.h2193304.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBucaramanga-Hotels-Hotel-Chicamocha.h2193304.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C7.12473%2C-73.11384&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GTBzQsqLntwiRxEgiuT09tvs8SU=) Calle 34 No 31-24, Bucaramanga, Santander, 680002 #### What's nearby - Megamall Shopping Center - 8 min walk - 0.7 km - Canaveral Mall - 11 min walk - 1.0 km - Alfonso Lopez Stadium - 2 min drive - 2.5 km - Universidad Industrial de Santander - 2 min drive - 2.5 km - Cacique Shopping Mall - 3 min drive - 3.2 km #### Getting around - Bucaramanga (BGA-Palonegro Intl.) - 50 min drive #### Restaurants - ‪La Cocina De La Abuela - ‬1 min walk - ‪El Viejo Chiflas - ‬2 min walk - ‪Tastyzón Los Tejaditos - ‬2 min walk - ‪Restaurante Tony - ‬3 min walk - ‪Super Concha - ‬3 min walk ## About this property ### Hotel Chicamocha Upscale family-friendly hotel near Canaveral Mall Located close to Megamall Shopping Center and San Pio Park, Hotel Chicamocha provides free English breakfast, 2 coffee shops/cafes, and a playground. Treat yourself to a facial, a manicure/pedicure, or a body scrub at the onsite spa. Be sure to enjoy international cuisine at one of the 3 on-site restaurants. In addition to a hair salon and an arcade/game room, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Other perks at this hotel include: - 2 outdoor pools and a children's pool, along with pool umbrellas - A roundtrip airport shuttle (surcharge), meeting rooms, and a 24-hour front desk - Smoke-free premises, a gift shop, and concierge services - A front-desk safe, a computer station, and a TV in the lobby - Guest reviews speak highly of the helpful staff Room features All 160 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. More amenities include: - Free toiletries and hair dryers - 50-inch LCD TVs with cable channels - Wardrobes/closets, daily housekeeping, and phones ## Similar properties ![Sundeck](https://images.trvl-media.com/lodging/3000000/2810000/2803100/2803072/0a0cba0d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Dann Carlton Bucaramanga Sotomayor - Pool - Hot tub - Breakfast included - Spa 9.2 Wonderful 1,002 reviews CA $105 CA $105 total Nov 1 - Nov 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=2803072&PinnedHotelID=2803072&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 10 AM to 6:30 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/20000000/19240000/19239900/19239835/1d942ac2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sonesta Hotel Bucaramanga Floridablanca - Pool - Breakfast included - Parking included - Free WiFi 9.2 Wonderful 662 reviews CA $105 CA $105 total Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=19239835&PinnedHotelID=19239835&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/16000000/15530000/15524100/15524062/c6d1d65d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton by Hilton Bucaramanga Sotomayor - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 548 reviews CA $85 CA $85 total Nov 1 - Nov 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=15524062&PinnedHotelID=15524062&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/7000000/6560000/6559200/6559143/20984870.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Bucaramanga Cacique by IHG Sotomayor - Pool - Spa - Kids pool - Parking included 9.4 Exceptional 902 reviews CA $105 CA $105 total Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=6559143&PinnedHotelID=6559143&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/33000000/33000000/32999100/32999077/e7e4a468.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Roseliere Bucaramanga Floridablanca - 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Pool - Breakfast included - Free WiFi - Restaurant 8.4 Very good 120 reviews CA $81 CA $81 total Oct 10 - Oct 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=6698084&PinnedHotelID=6698084&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi; wired internet (COP 70,000 per day) - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - Roundtrip airport shuttle (surcharge) from 8:00 AM to 8:00 PM on request - Area shuttle (surcharge) - Onsite parking available only on request - Limited onsite parking - Wheelchair-accessible parking available ### Food and drink - Free English breakfast available daily 6:00 AM to 9:30 AM - 2 coffee shops/cafes - 3 bars/lounges - 3 restaurants - Snack bar/deli ### Restaurants on site - Candelazo - El Ancla - Hueco Karaoke Bar - Piscina - Zaborarte ### Things to do - 2 outdoor pools - 24-hour health club - 24-hour pool access - Arcade/game room - Billiards/pool table - Children's pool - Full-service spa - Playground - Sauna - Steam room - TV in common areas ### Family friendly - 2 outdoor pools - Arcade/game room - Children's pool - Laundry facilities - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Lockers - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Computer station - Meeting rooms ### Outdoors - Pool umbrellas ### Full-service spa - Body scrubs - Couples treatment rooms - Facials - Manicures/pedicures - Massage - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - 5 steps to reach entrance - Accessible airport shuttle - Elevator (32 inch wide door) - Front entrance ramp - Handrails in stairways - Pool access ramp on site - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible restaurant - Wheelchair-width doorways - Wheelchairs on site ### More - 10 floors - 2 buildings - Art Deco architecture - Ballroom - Banquet hall - Built in 1982 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 50-inch LCD TV with cable channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Free local calls - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Contactless check-in available ### Check-out Check-out before 1 PM Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of COP 80000 per pet, per day, plus a deposit of COP 150000 per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total (up to 22 lbs per pet) Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome 1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: COP 9.00 per night - You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service). We have included all charges provided to us by the property. ### Optional extras - Fee for in-room wired internet: COP 70000 per day (rates may vary) - Airport shuttle fee: COP 45000 per vehicle (one-way, maximum occupancy 3) - Airport shuttle fee per child: COP 1 - Pet deposit: COP 150000 per stay - Pet fee: COP 80000 per pet, per day - Service animals are exempt from fees - Facilities fee: COP 9450 per person, per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve onsite parking This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. This property caters to LGBTQ+ guests 24-hour pool access Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Chicamocha Bucaramanga Hotel Chicamocha by Sercotel Hotel Chicamocha Bucaramanga Hotel Chicamocha Hotel Hotel Chicamocha Bucaramanga Hotel Chicamocha Hotel Bucaramanga ## Frequently asked questions ### Does Hotel Chicamocha have a pool? > Yes, this property has 2 outdoor pools and a children's pool. Pool access is available 24 hours a day. ### Is Hotel Chicamocha pet-friendly? > Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of COP 150000 per stay and a fee of COP 80000 per pet, per day. Service animals are exempt from fees. ### How much is parking at Hotel Chicamocha? > Limited spots are available. ### What time is check-in at Hotel Chicamocha? > Check-in start time: 3 PM; Check-in end time: anytime. ### What time is check-out at Hotel Chicamocha? > Check-out is at 1 PM. ### Does Hotel Chicamocha provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 8:00 AM–8:00 PM on request. A fee of COP 45000 per vehicle applies. ### Where is Hotel Chicamocha located? > This family-friendly Bucaramanga hotel is located in a shopping district, within a 15-minute walk of Megamall Shopping Center, Parque del Agua, and San Pio Park. Canaveral Mall and Alfonso Lopez Stadium are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Chicamocha Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 164 8 - Good 109 6 - Okay 33 4 - Poor 17 2 - Terrible 12 ### 9.0/10 Cleanliness ### 8.8/10 Staff & service ### 8.8/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Anirban Aug 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic stay! ##### Anirban Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Narendra Jul 18, 2025 Liked: Amenities Very friendly reception staff.very good locstion ##### Narendra Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Michael Mar 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel great full breakfast. Convenient location. Active night life area. ##### Michael Stayed 1 night in Mar 2025 ### 10/10 Excellent #### JUAN Aug 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The best place to stay with friends. ##### JUAN Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Marvin Aug 23, 2024 Liked: Cleanliness, amenities, property conditions & facilities This place is great!! ##### Marvin Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Jose Oct 17, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It is such a great hotel with excellent staff. ##### Jose Stayed 3 nights in Oct 2023 ### 8/10 Good #### Paula Feb 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities This is a very nice hotel with an excellent spa and restaurant. The beds were hard, but some people prefer them hard. The location is very convenient and the pricing is excellent. Loved the restaurant. Breakfast is pretty much the same every day, but hey, it's included. No complaints. ##### Paula Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Kleber Oct 9, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Staff is friendly and food isn’t that bad. ##### Kleber Stayed 5 nights in Oct 2022 ### 10/10 Excellent #### Ernest Aug 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets ##### Ernest Stayed 15 nights in Jul 2024 ### 10/10 Excellent #### Nubia Feb 16, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I love the thematic of the bedrooms, especially the cleanliness and home feeling that you can feel when you are in the hotel. ##### Nubia Stayed 1 night in Feb 2023 ### 8/10 Good #### yuris meliza Nov 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A superb hotel staff with excellent service. Rooms are more of a European style, basic. If one thing needs updating it would be the matresses. The mattresses in our room, were a bit hard and you could feel the springs. Restaurant menu was great and quality of food generous. Will stay again ##### yuris meliza Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### Nathan Aug 30, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What I saw on this stay with Hotel Chicamocha can be summed up in Total Quality Management, well done. ##### Nathan Stayed 7 nights in Aug 2022 ### 10/10 Excellent #### Teres Jan 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very helpful in the front desk and in the restaurant. Breakfast was great, buffet style. The common restrooms need upgrade, cover yellowing. The room was clean and comfy. ##### Teres Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### Timothy Nov 18, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent stay This was a great hotel. Very clean and comfortable accommodations. The staff was great and very helpful. The room was comfortable and good hot water flow for the shower. Internet-great. Breakfast-great. Definitely worth staying here again. Great job everybody. ##### Timothy Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Lillybeth Mar 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel. Loved it. The only thing was the bed was too hard and really noisy outside ##### Lillybeth Stayed 4 nights in Mar 2023 ### 10/10 Excellent #### Edgar Nov 19, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel at an affordable price. We stayed for 4 nights and have to say I am quite impressed with the quality of the service, always delivered with a smile. Room as clean and relatively spacious, the food at the restaurant by the pool is of the highest quality offering local dishes and outstanding service. I also tried the SPA, and they were able to accommodate a massage on short notice. Certainly when traveling to Bucaramanga in the future I will stay here again. ##### Edgar Stayed 4 nights in Nov 2023 ### 10/10 Excellent #### Marvin Jun 17, 2024 Liked: Amenities Great!!! ##### Marvin Stayed 6 nights in Jun 2024 ### 10/10 Excellent #### Marvin Dec 31, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved it. ##### Marvin Stayed 3 nights in Dec 2023 ### 8/10 Good #### Haydee Dec 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Noise outside the hotel ##### Haydee Stayed 4 nights in Dec 2023 ### 6/10 Okay #### Javier Sep 1, 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities It was fine …. But the hotel requires a renovation Urgent 🚨 old, old ##### Javier Stayed 1 night in May 2024 ### 4/10 Poor #### Hernando Jul 14, 2022 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service It’s a nice hotel but they charge for something that I don’t understand why. ##### Hernando Stayed 1 night in Jul 2022 ### 8/10 Good #### Nancy May 7, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like the staff and the quickness of attention for the customer and the breakfast. What I didn’t like is the noisy neighbors and the bad internet connection. ##### Nancy Stayed 19 nights in Apr 2023 ### 2/10 Terrible #### Verified traveller Aug 4, 2023 Disliked: Staff & service #### Do not stay here We got stained towels, an overstuffed fridge that caused and accident and were basically called liars by the staff. We also paid exorbitant fees unfairly for attempting to clean the mess of glass from the overstuffed fridge. It definitely feels as if our nature of tipping and taking care of the staff was taken advantage of and when asked to speak to someone in charge of everyone, we were given a runaround and not resolved at all. Will never stay here again and don’t recommend it given the staffs multiple times that we were taken for fools and ripped off. ##### Verified traveller Stayed 9 nights in Jul 2023 ### 8/10 Good #### MARIA DEL PILAR Apr 28, 2025 ##### MARIA DEL PILAR Stayed 1 night in Apr 2025 ### 6/10 Okay #### John Mar 14, 2025 Liked: Cleanliness Place could use some freshening up but was overall nice ##### John Stayed 1 night in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Hotel Britania Art Deco, a Lisbon Heritage Collection](https://www.expedia.ca/Lisbon-District-Hotels-Hotel-Britania.h13376.Hotel-Information) > > [Tall Trees Bed & Breakfast](https://www.expedia.ca/Prince-Rupert-Hotels-Tall-Trees-Bed-Breakfast.h3512317.Hotel-Information) > > [Hotels in Niagara Falls](https://www.expedia.ca/Niagara-Falls-Hotels.d6023515.Travel-Guide-Hotels) > > [Refinery Hotel](https://www.expedia.ca/New-York-Hotels-Refinery-Hotel.h5558022.Hotel-Information) > > [Hotels in Sault Ste. 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