Brookfield Vacation Packages

This place wants you to check in with a kiosk instead of the person behind the desk. The kiosk has you doing essentially a video call with someone at another location for check in. It is time consuming and the communication is bad. Very bad experience. Breakfast options were a bowl of cereal or toast. Bare bones and not really worth coming downstairs for.

Perfect

We really wanted to love our stay here but it was just miss after miss. At check in they could not find our reservation, despite having the email with our confirmation number. It took a manager and an additional 20 minutes of standing around to get checked in. The pool area is underwhelming. No actual swim up bar so you have to get out of the sickeningly hot water to order your $12 beer at the bar. They were understaffed while we were there and kept telling people the kitchen was extremely backed up, but it wasn’t busy at all while we were there. The arcade is tiny and the games are insanely pricey, even for a hotel arcade. The rooms are fresh and clean, and the shower is nice. The staff was not unkind, just seemed overwhelmed and worn out. Also, paying an additional $20 for parking when the hotel is in the middle of a literal field is just so freaking annoying. Paying for parking downtown, fine. But come on. This is rural and all they have is space. Overall the hotel and everything in it is just way too expensive. We chatted with people at the pool and the experience seemed to be the same for just about everyone. Disappointing

Staff was nice and easy to talk too. Had everything you need and close to the airport. Only stay one night waiting for family to get off a plane.

The facilities need to be improved, there was rust on the bathroom door frame. In the breakfast area the microwave and countertop were very dirty, sandwiches didn’t look appetizing. In the room the bedspread had a small brown stain. The was a piece of what looked like a toe nail on the floor. The ironing board was stained. There was a small bug crawling outside our room. AirPort shuttle was a convenient service, with a $5 fee per trip. Check-in was with someone through a camera, which I’ve never seen before. Staff was courteous.