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Quest Ascot – Avis

4 out of 5
Quest Ascot
Cnr Lancaster Rd & Duke Street, Ascot Brisbane Suburbs, Ascot, QLD

Avis

7,8

Bien

Note de 10 – Excellent, d’après 116 avis sur 368." "
Note de 8 – Bien, d’après 150 avis sur 368." "
Note de 6 – Acceptable, d’après 62 avis sur 368." "
Note de 4 – Médiocre, d’après 27 avis sur 368." "
Note de 2 – Terrible, d’après 13 avis sur 368." "

8,0/10

Propreté

8,2/10

Service et personnel

7,2/10

Commodités

7,2/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

4/10 – Médiocre

James

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
The bathroom as very tired, toilet flusher was broken.
Séjour de 1 nuit en mai 2024
Reservation a répondu le 26 mai 2024
Dear James, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have started the renovation for our property. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

10/10 – Excellent

Seema

Points forts : Service et personnel
Super friendly and helpful staff. Our 8 days of stay was well worth it!
Séjour de 7 nuits en avril 2024
Manager a répondu le 5 mai 2024
Dear Seema, Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the service provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

6/10 – Acceptable

Claudine

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
I was put in a room next to a heavy smoker who was very loud well into the early hours and inconsiderate of other guests. The road is quite busy. It was however clean and tidy and close to the airport. Staff were very helpful
Séjour de 1 nuit en mars 2024
Reservation a répondu le 9 mars 2024
Dear Claudine, Thank you for choosing to stay at Quest Ascot and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. We always tell our guest to be mindful of the comfort of other guest as well, unfortunately it was not the case this time. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards,Quest Ascot

8/10 – Bien

Paul

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We spent one night in transit home, conveniently situated between airport and city
Séjour de 1 nuit en février 2024
Manager a répondu le 5 mars 2024
Dear Paul, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regards to the location of Quest Ascot, Brisbane. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

10/10 – Excellent

Joan

Séjour de 1 nuit en février 2024

10/10 – Excellent

Benjamin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked, above all, the manners of the staff. The lady who checked us in and the gentleman who helped me with my UBER booking were models of helpfulness and of easy natural good manners. I am happy of course with their skill and efficiency: good manners wins me every time.
Séjour de 2 nuits en février 2024
Manager a répondu le 19 févr. 2024
Dear Benjamin, Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the property and service provided by our staff. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

10/10 – Excellent

Yolanda

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Just a one night stop over clean & staff friendly
Séjour de 1 nuit en février 2024
Manager a répondu le 13 févr. 2024
Dear Yolanda, Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the overall service provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

10/10 – Excellent

Justine

Séjour de 1 nuit en février 2024

10/10 – Excellent

Michelle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed the pool and spa - very clean.
Séjour de 1 nuit en janvier 2024
Reservation a répondu le 6 févr. 2024
Dear Michelle, Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the property and the pool and spa provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

10/10 – Excellent

Denise

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Highly recommend
Very comfortable and well appointed. Would recommend
Séjour de 1 nuit en février 2024
Reservation a répondu le 4 févr. 2024
Dear Denise, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

2/10 – Terrible

Sebastiano

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Tess
I have stayed at other quest motels and they have been good but the quest Ascot is so old and dirty, no lift had to take suitcases up 2 levels , it’s so old would not recommend it
Séjour de 1 nuit en janvier 2024
Reservation a répondu le 4 févr. 2024
Dear Sebastiano, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

10/10 – Excellent

Sandie

Séjour de 2 nuits en janvier 2024

6/10 – Acceptable

Howard

Voyage de couple
The property is close to Brisbane airport and horse racing venue but needs an overhaul.
Séjour de 1 nuit en janvier 2024
Reservation a répondu le 14 janv. 2024
Dear Howard, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

10/10 – Excellent

Rebecca

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect
Can’t fault this accommodation - everything was perfect. I will definitely stay again when i’m in Brisbane.
Séjour de 2 nuits en janvier 2024
Manager a répondu le 13 févr. 2024
Dear Rebecca, Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the overall services provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

8/10 – Bien

Trevor

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023

6/10 – Acceptable

Eden Academy- Hamilton

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel
The pillows were not soft and regret not packing my own. Beds with castors are not appropriate for motels, maybe for choldren not adults.
Séjour de 1 nuit en décembre 2023
Reservation a répondu le 28 déc. 2023
Dear Richard, Thank you for choosing to stay at Quest Ascot and taking the time to provide your valued feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept our sincere apologies that your stay was less than perfect. Please be advised, we have different type of pillows in the cupboard for guest to use. We have discussed your feedback with our team to ensure that such issues do not recur in the future. Thank you again for your feedback. We hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards Quest Ascot

8/10 – Bien

Jenny

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice convenient to Eagle Farm racecourse - only downside was the shower - just a dribble
Séjour de 1 nuit en décembre 2023
Manager a répondu le 24 déc. 2023
Dear Jenny, Thank you for staying with Quest Ascot and taking the time to share your valued feedback with us. It is very pleasing to hear your positive comments regarding the location of Quest Ascot, Brisbane. However, please be assured that we have addressed the issue regarding the shower in your room, and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind regards, Quest Ascot

8/10 – Bien

Jenny

Points forts : Service et personnel
The stay was comfortable. The property interior needs some renovations.
Séjour de 1 nuit en décembre 2023
Manager a répondu le 16 déc. 2023
Dear Jenny, Thank you for your feedback about your recent stay with us at Quest Ascot. We are glad you had a comfortable stay with us. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

6/10 – Acceptable

Alison

Voyage de couple
Points forts : Service et personnel
The service from staff was amazing but unfortunately this was let down by the outdated & noisy rooms from other guests doors slamming & holes in bathroom door not covered up & stains around the place.
Séjour de 1 nuit en décembre 2023
Reservation a répondu le 18 déc. 2023
Dear Alison, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued feedback with us. We would like to sincerely apologize that you had a negative experience while staying with us. We can assure you that we have addressed the issues you have raised proactively and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind Regards, Quest Ascot

10/10 – Excellent

Bob

Points forts : Service et personnel
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Thomas

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
This is not a 4-star hotel as advertised. The grounds around the pool need to be weeded, and the pool lounge chair covers were stained and wet so that they could not be used. The patio is shared with the unit next to it, so there is not much privacy. Our bathroom door had a hole in the back of it, and the toilet seat needed replacing as it was old and stained. The website is unclear as to the cooking facilities which were only available in the apartment, not the studio. There were doors slamming in the hallway and the noise from the jets landing at the airport was noticeable.
Séjour de 5 nuits en décembre 2023
Manager a répondu le 12 déc. 2023
Dear Thomas, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. For future reference, we have our staff on site 24/7 and please do not hesitate to contact reception at any time. I believe our team will do everything in their power to solve any issues. We have discussed your feedback with our team to ensure that such issues do not recur in the future. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

10/10 – Excellent

Benjamin

Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

James

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Arrived after hours but no one would answer the after hours number. The number hung up and eventually after around 15-20mins they responded. Not good enough. Otherwise all was fine.
Séjour de 1 nuit en décembre 2023
Reservation a répondu le 8 déc. 2023
Dear James, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued feedback with us. We would like to sincerely apologize that you had a negative experience while staying with us regarding to the after hour service team. We can assure you that we have addressed the issues you have raised proactively and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind Regards, Quest Ascot

8/10 – Bien

Pierre J

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice quiet place off the main roads. Easy walking distance to Racecourse Road shops and restaurants!
Séjour de 1 nuit en novembre 2023
Manager a répondu le 28 nov. 2023
Dear Pierre, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regards to the location of Quest Ascot, Brisbane. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

6/10 – Acceptable

Sarah

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
We stayed in room 6B. It had a broken bathroom door knob which kept locking us out of the bathroom. It happened twice throughout our overnight stay and each time there was someone there to fix it within 15 mins, however it was extremely annoying, especially when busting to go to the toilet! When I pay for a hotel room, I expect to have access to all of it for my entire stay!
Séjour de 1 nuit en novembre 2023
Manager a répondu le 13 nov. 2023
Dear Sarah, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the bathroom door knob, please accept our deepest apologies for the inconvenience caused. We take this matter seriously and we have proactively raised this issue to the management and also we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

10/10 – Excellent

Brian

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were attentive and so welcoming. I definitely will be coming back again
Séjour de 1 nuit en novembre 2023
Manager a répondu le 10 nov. 2023
Dear Brian, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regards to our staff effort of Quest Ascot, Brisbane. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

8/10 – Bien

john

Séjour de 2 nuits en novembre 2023

8/10 – Bien

Elizabeth

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Stayed here before, reliable standard, good facility, helpful staff, close to main arterial routes & airport
Séjour de 2 nuits en octobre 2023
Manager a répondu le 2 nov. 2023
Dear Elizabeth,Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the location of the property and services provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

6/10 – Acceptable

Susan

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
🤔
Good enough space and clean but for foul smell as we entered (late, after hours) the toilet had been used with remnants remaining, horrible. The whole place was clean and nice but a used toilet is NOT cool. Great location close to racecourse st. Friendly reception staff earlier in day when we picked up key.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 27 oct. 2023
Dear Susan, Thank you for staying with Quest Ascot and taking the time to share your valued feedback with us. It is very pleasing to hear your positive comments regarding our staff effort and the location of Quest Ascot, Brisbane. However, please be assured that we have addressed the issue you mentioned, and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind regards, Quest Ascot

8/10 – Bien

sandra

Points forts : Propreté
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

David

Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Mike

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités
The staff were friendly but it's outdated
Séjour de 1 nuit en septembre 2023
Manager a répondu le 4 sept. 2023
Dear Mike, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

8/10 – Bien

Simon

Séjour de 2 nuits en août 2023

10/10 – Excellent

Kaide

Séjour de 1 nuit en août 2023

8/10 – Bien

Jill

Séjour de 1 nuit en avril 2023

10/10 – Excellent

Tsuneyuki

Séjour de 3 nuits en juillet 2023

10/10 – Excellent

Sally

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I would like to thank you so very much for going out of your way to print our travel documents and deliver them to our room. Even though our stay at your motel was very short, it was a pleasurable experience staying with you and we will definitely return. You provided us with exceptional customer service which is very much appreciated. Until next time, Sally and Brad Cook
Séjour de 1 nuit en juillet 2023
Manager a répondu le 23 juill. 2023
Dear Sally,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. I will be sure to pass down your wonderful comments to our team. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

10/10 – Excellent

Stephen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff very friendly and accommodating.
Séjour de 1 nuit en juillet 2023
Manager a répondu le 23 juill. 2023
Dear Stephen,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. I will be sure to pass on your wonderful comments to the team. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

10/10 – Excellent

Vicki

Séjour de 1 nuit en juillet 2023
Manager a répondu le 23 juill. 2023
Dear Vicki,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

10/10 – Excellent

barry

Séjour de 1 nuit en juillet 2023
Manager a répondu le 18 juill. 2023
Dear Barry,Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the services provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

8/10 – Bien

Adrian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en juillet 2023
Manager a répondu le 18 juill. 2023
Dear Adrian,Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the services provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

6/10 – Acceptable

Anthony and Christina

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
We have stayed at the property about 4 years ago as very convenient for early morning flight and was fine for a short stay. This time room was clean but very, very tired especially the bed . The poor condition of the bed with a lack of soundproofing meant we had almost no sleep. May be handy to the airport but unless we hear property is upgraded we won’t be staying there again.
Séjour de 1 nuit en juillet 2023
Manager a répondu le 15 juill. 2023
Dear Anthony and Christina, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

8/10 – Bien

Jacqueline

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good location, handy to amenities
Comfortable stay, friendly and efficient staff
Séjour de 2 nuits en juillet 2023
Manager a répondu le 13 juill. 2023
Dear Jacqueline,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regards to the accomodation and staffs at Quest, Ascot. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

6/10 – Acceptable

Sandra

Points forts : Service et personnel
Séjour de 1 nuit en juin 2023

6/10 – Acceptable

Ian

Points faibles : Service et personnel, état et installations de l’hébergement
/
Séjour de 1 nuit en juin 2023

6/10 – Acceptable

Lindsay

Séjour de 3 nuits en juin 2023

10/10 – Excellent

Simon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 4 nuits en juin 2023

4/10 – Médiocre

Susan

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
Extremely old and very tied , needs a complete refurbishment, bathrooms , carpet, paint and furniture
Séjour de 1 nuit en juin 2023
Reservation a répondu le 6 juin 2023
Hi Susan,Thank you for choosing to stay at Quest Ascot and taking time to provide feedback about your experience.In regards to needs of refurbishment, we have gradually started some renovations from time to time internally and externally. Perhaps on our return you can see even better of Quest Ascot.Thank you and regards,Quest Ascot Management.

10/10 – Excellent

Mary

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
very friendly staff. We were also able to get into our room in the morning when we arrived - this doesn't happen at too many properties these days. Walking distance to Eagle Farm for the races and to restaurants. Very quiet.
Séjour de 1 nuit en mai 2023
Manager a répondu le 6 juin 2023
Hi Mary,Thank you for staying with Quest Ascot. It is very pleasing to hear your positive comments with regard to our employee's efforts and the location of Quest Ascot, Brisbane. We look forward to welcoming you again in the near future. Kind regards,Quest Ascot.

8/10 – Bien

Stuart

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
good stay
Séjour de 1 nuit en mai 2023