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Royal Bath Hotel & Spa Bournemouth – Avis

4 out of 5
Royal Bath Hotel & Spa Bournemouth
Bath Road, Bournemouth, England

Avis

6,4
Note de 10 – Excellent, d’après 298 avis sur 1246." "
Note de 8 – Bien, d’après 278 avis sur 1246." "
Note de 6 – Acceptable, d’après 221 avis sur 1246." "
Note de 4 – Médiocre, d’après 172 avis sur 1246." "
Note de 2 – Terrible, d’après 277 avis sur 1246." "

6,6/10

Propreté

6,8/10

Service et personnel

6,4/10

Commodités

5,8/10

État et installations de l’hébergement

6,4/10

Écoresponsabilité

Avis

2/10 – Terrible

Fanny

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

John

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2023

8/10 – Bien

Bob, Sandown

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were happy with the room we had for what it cost us
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

Kevin

Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Last two stays at this place i have been on ground floor and floor boards make so much noise in and arround the room. People passing by at night is enough to wake me up , so noisy. The hotel needs alot of work done
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Errol

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Murphy-eioghan

Points forts : Propreté, état et installations de l’hébergement
It always a safe and comfortable place to stay when having a night out or a weekend away. Beautiful rooms with comfortable beds
Séjour de 1 nuit en mai 2024

10/10 – Excellent

John

Points forts : État et installations de l’hébergement
Séjour de 2 nuits en mai 2024

8/10 – Bien

John

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Louise

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Alex

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The carpet wasn't hoovered properly the bathroom had bits on the side I could literally scrape it off with my finger the water didn't taste right I would not recommend this place to anyone also the rooms are way over priced not worth the money AVIOD
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Juan carlos

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
A lot of things
Séjour de 1 nuit en mai 2024

8/10 – Bien

Olivia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A good experience
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Andzej

Voyage de couple
Points forts : Commodités
Friendly and polite reception staff, refurbished and spacious room, enjoyed our stay!
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

brian

Low standard of hygiene handrails sticky
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Annette

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is just walking distance to the beach and pier on the one side, and to the park and town center on the other. Very beautiful house and friendly staff!
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Ken

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

8/10 – Bien

David

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
It was quite there the bed was comfortable over all i had a great sleep it was walking distance to lots of shops and close to the sea
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Vicky

Points faibles : État et installations de l’hébergement
This property will be lovely after the renovation I am sure. But we were not made aware of this when booking. Our room was dated but the downstairs communal facilities were immaculate. The room was very noisy and I would advise no one book a road facing room as it is so loud it echoes all round the room and it would seem there are deliveries to the hotel at 5.30am every morning.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Phil

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rather old-fashioned, in a charming way, but excellent for the price
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Jake

Points forts : Service et personnel
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Sophie

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Unfortunately the property room smelt like cigarettes and was unbareable to stay in. The staff offered us a spray to use... The second room was very old fashioned and there were dirty towels in the bathroom
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Cathy

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We arrived and was looked down upon by receptionist then given 1 key card to the worst room I have ever been in it had mold around the windows rust in the shower stained bathroom floor unflushed used toilet we went and spoke to the manager who then put us in a room not much better it was freezing at night so couldn't sleep shower handle was split in hafe which i cut myself on stain on bathroom floor rotten door casing at the bottom rattling sash window because of the drafts bed springs kept pinging and digging in when trying to sleep would never go back hated every minute of it if i hadn't of paid in advance i would never have stayed there for a four star hotel you would have at least had the bathroom towels to match
Séjour de 2 nuits en mars 2024

6/10 – Acceptable

Kevin

Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Ive stayed quite a few times always been pleasant. What didn't like was the floor boards make so much noise moving about the hotel and inside the room. Cant imagine what its like for others hearing it. Other than that not a bad stay
Séjour de 3 nuits en mars 2024

2/10 – Terrible

Paige

Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Anthony

Séjour de 1 nuit en mars 2024

8/10 – Bien

Ian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room and staff where alright just an issue with the heating heating on time and the room was cold in the early hours
Séjour de 3 nuits en février 2024

2/10 – Terrible

Malvine

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en septembre 2023

2/10 – Terrible

Glenn

Voyage en famille
Points faibles : Service et personnel
Bad Customer Service
I booked two rooms as a suprise birthday present for a friend. When we arrived the small drop off point outside was blocked by other cars. Not to worry, I drove past and found somewhere to park up the road by the side of the hotel.I walked back to the hotel and enquired about parking. I was greeted by a very rude lady on reception who said its £25.00 per night leave your car out the front and we will park it. I tried to explain that it was impossible to stop out of the front because there were cars parked in the way and it is on a main road. She was not interested and just repeated it's 25.00 per night I returned to car apologised to my guests and we walked back to the hotel. At reception same rude lady was there. Who then asked me for Photo ID which I thought was strange as I travel every week for work and use hotels.com/ Expedia all the time and have never been asked for Photo ID when booking into a hotel in the UK. I had made one booking for two rooms and paid for them at the time of the booking. The rude lady sent our freinds to the other receptionist to check-in. They then demanded photo ID from our freinds even though it was the same booking. Unfortunately ours freinds did not have their driving licence with them as this was a suprise trip. The only photo ID they had was NHS staff lanyard but the hotel would not accept this. I asked to see the duty Manager. Quite frankly he was rude to me, my wife & guests.We did eventually get checked in but our evening was ruined.
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Felicity

Points forts : Confort de la chambre
Not luxury but adequate for price paid
Room clean but tired, the hallways even more worn. Bit of a maze to find our spot which seemed to be near the service entrance (lots of noise in the mornings). No leisure facilities (even though pool, gym and spa advertised on posting) The hotel lobby and lounge looked very nice. Location is fabulous. For a last minute short stay, it did the job. But the rooms have seen better days. Also WiFi not included was inconvenient.
Séjour de 2 nuits en décembre 2023

8/10 – Bien

lewin

Points forts : Service et personnel, confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Eleanor

Séjour de 2 nuits en décembre 2023

6/10 – Acceptable

Kelly

Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Louis

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Could not fault staff, dining, entertainment and room. Was very dissatisfied as booked this hotel for the swimming pool with 8 year old daughter, to be told that pool was closed for refurbishment, which is fine, but wouldn’t of booked if known swimming pool was out of action.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Pj

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Simon

Séjour de 1 nuit en décembre 2023

4/10 – Médiocre

chris

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023

6/10 – Acceptable

Rolyn

Voyage en groupe
Points forts : Propreté
Séjour de 1 nuit en décembre 2023

8/10 – Bien

ravi

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pleasant stay
Excellent and friendly reception service
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Tendai

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 3 nuits en décembre 2023

8/10 – Bien

Margaret

Voyage de couple
The sea view
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Jason

Points faibles : Propreté, état et installations de l’hébergement
In all it was not to bad but the drug dealing need to be addressed as was offered drugs 3 time over our stay and maybe address your security staff for over looking the drug dealing going on out the front but apart from thzt it was ok
Séjour de 2 nuits en décembre 2023

6/10 – Acceptable

Trevor

Voyage en groupe
Points forts : Propreté, service et personnel
It was a shame the pool was closed!
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Debbie

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The property is quite old and has some lovely features, however it could do with a fresh coat of paint here and there, bathroom needed fixtures renewing and again a refresh on paintwork, the lounge chairs and sofa were very uncomfortable, although they were in keeping with the décor and the windows frames were very dirty, the staff were lovely and very accommodating.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Suzanne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room we had at the royal bath hotel was lovely big enough for the both of us and very clean tea and coffee facilities in the room were welcoming after a day out, close enough to the town the staff were very helpful we enjoyed our stay I will certainly book to stay here again.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Ernest

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very good
Séjour de 2 nuits en décembre 2023

4/10 – Médiocre

Anthony

Séjour de 2 nuits en décembre 2023

2/10 – Terrible

Gary

Points faibles : Service et personnel, état et installations de l’hébergement
Beware. Not Recommended!!!
I am not a person who usually complains or comments. However, I think it is important in this instance. Customer Service = 0 I travel all over the world and this overnight stay is most probably the worst Customer Service experience I’ve had for many years. Unbelievably rude reception staff!! ID is mandatory, and if you do not produce ID, your reservation is cancelled!!!! We showed my partner’s ID which had no connection or relevance to the booking whatsoever, and only the name was recorded, nothing else. What was the point??? Apparently, this is a requirement of the management, but a complete waste of time!! £25.00 hotel car parking. Use the public parking adjacent to the hotel, it’s cheaper. Wi-Fi is chargeable Extremely tired and worn hotel decor Hot water is dangerously hot and the shower temperature adjustment can easily be knocked resulting in burns Check in at 4pm or £10 charge for 2pm entry to the room Checkout at 10am Breakfast… plentiful… But just cold!!!! Patio door lock was broken Sink tap is too small for the surround and leaked. Coffee maker did not work The bed had bare frame legs with a mattress. It just looked so very cheap! At checkout, there were 3x families complaining about one thing or another but, I knew I would be writing a complaint, so I told the Duty Manager the Customer Service was atrocious and he just said “thank you”… The sea view was nice but, under this management, I will not stay there again.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Charles

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Average
Cold water inn bathroom
Séjour de 1 nuit en novembre 2023

4/10 – Médiocre

Andrea

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
Reception did not tell us which way to go to our room and the signage from the nearest staircase did not even have our room number in it. Other signage around the hotel was also unclear. Huge cobweb in the bathroom that must have been there weeks with the size and amount of dead insects in it. Same in dining room for breakfast lots of cobwebs and dead flies behind pillars near the windows.
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Ian

Points forts : Propreté, service et personnel
overnight stop
Arrived in pouring rain after a long flight, a warm, old style reception, receptionist friendly and efficient, walked through a old fashioned massive lounge area, comfy leather suites, lots of polished wood, not everyones taste, but we prefer to the plastic look in a lot of hotels, lift to upper floors, in need of re-decoration, but our room was clean and warm, although on the small side, we didn't eat as an early start, but receptionist had us a taxi for the station within 5 mins
Séjour de 1 nuit en novembre 2023