In a quality establishment like the Hilton, we had to ask for all sorts of things that should have been there, like a roll of toilet paper, a jar for ice, coffee, a second bathrobe (we were 2!!), etc. Also, even after the concierge came by, the remote control for the television never worked properly. In 2023, it's amazing that you have to aim the signal at exactly the right angle and for exactly the right number of seconds for a damn remote to work. In short, the Hilton quality was not there.