Dear Michel, Thank you for staying with us and sharing your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we apologize for any concerns that may have kept you from having an outstanding stay. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Thank you for your feedback. We are sorry you were not happy with the breakfast area and choices. Your comments will be shared with our brand leaders to assist them when determining new grab-and-go breakfast for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

Lionel, thank you for your review. We are pleased to know our location was ideal for your needs and that you were impressed with our courteous service. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management

Sandrine, thank you for being our guest. It was a pleasure hosting you at Extended Stay America - Boston - Braintree. We appreciate you sharing your excellent rating and hope to see you again soon. Sincerely, General Manager

Dear Anthony, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong, and we always welcome feedback that may help make future guests' stay more comfortable. Further, we regret the behavior shown by our front desk, which is not acceptable, and we will discuss with the entire team to show the hospitality we are known for. Please feel free to connect for further assistance, and consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Muhtar, Thank you for being our guest. Providing a best hotel experience is always our motto for the guests who enter our door. However, we are sorry for the cleanliness issues that you mentioned. We will check with our housekeeping team to review and take action on the missed spots. Please return and stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Steve, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Our front desk is always there to help you out with anything you need for a comfortable hotel experience. Please never hesitate to connect. Considering this a rare incident, please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Peter, Thank you for posting your review of our hotel during your recent visit to the city. It brings us joy to know that your time here was pleasant. However, we are sorry for the disappointment and inconvenience caused by a few things. Our front desk team is always there to help you improve your hotel experience. Your remarks are noted and will be used in future improvements. Please return, and we hope to serve you and show you our hospitality again soon. Sincerely,Hotel Management

Dear Vanessa, Thank you for choosing us. It is nice knowing you had a pleasant time with our extremely courteous and accommodating staff. Providing clean and comfortable accommodation is one of the top priorities, and we regret the hotel was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping team to ensure all areas are thoroughly cleaned and inspected. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

Dear K, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. Our concerned team is looking into this to prevent similar issues from occurring in the future. Apart from this, we hope you had a good time with a well-lit parking lot and easy check-in into a comfortable room. We hope you choose to stay with us again when your travels bring you back to the area so we can ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management

Dear Richard, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, the rooms are thoroughly checked before being delivered to the guest so that such inconvenience is not caused. Considering this a rare incident, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Melanie, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Catherined, Thank you for choosing us. We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management

Dear Lilibeth, Thank you for reviewing your stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Fabiola, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Kathleen, Thank you for choosing our hotel for your visit to the city. Although we appreciate your positive comments about our location, we are disappointed that we did not meet every expectation. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Please know that our front desk is always available and happy to make you comfortable. Thank you for sharing your comments. We hope you will stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management

Dear David, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Nedim, Thank you for choosing us and for sharing your comments. However, the events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our positive highlights, please give us another occasion to host and give you the flawless stay you deserve!Sincerely,Hotel Management

Dear Farlyndia, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Also, our front desk team can help you improve your stay if informed about the problems. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Kenneth, Thank you for the positive review and for evaluating our service and accommodations. We are happy to read about your excellent stay at Extended Stay America. We are glad you loved your suite and the peaceful atmosphere of our hotel. We sincerely appreciate your positive feedback and look forward to your next visit. We are glad you chose us for your stay. We look forward to seeing you again.Sincerely,Hotel Management

Dear KELLI, Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments about the helpfulness of the ladies at the front desk on Friday. However, we sincerely apologize for any inconvenience caused by the limited parking and the less-than-pleasant experience with the staff on Saturday morning. This does not reflect the level of service we strive to provide, and we take your feedback seriously. Rest assured, we will address this issue with our staff to ensure consistent and courteous service for all guests. We appreciate your understanding and hope to have the opportunity to provide a more satisfying experience in the future.Sincerely,Hotel Management

Dear Krystal, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our housekeeping team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Alicia, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7, but we will discuss this if it is not in your case so that this never repeats. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Karen, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We hope to welcome you back and provide an exceptional stay that reflects the quality of service we always strive to deliver.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and bringing these issues to our attention. We apologize for the inconvenience you experienced with the lingering smell of smoke and the shower problem. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we are sorry for your disappointment with our grab-and-go breakfast and the breakfast area. We will address these matters with the concerned teams to rectify them promptly. It was a pleasure hosting your visit, and we hope to host you again for a more positive experience.Sincerely,Hotel Management

Dear Clara, Thank you for taking the time to share your feedback with us. While we are pleased that you loved the hospitable service provided by our front desk associate, we apologize for not meeting your expectations regarding your suite’s condition. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We also appreciate your comments about our breakfast, and we will take your feedback into consideration as we strive to improve our offerings. We hope you’ll consider giving us another chance in the future, and we will do our best to provide you with a more enjoyable and comfortable stay.Sincerely,Hotel Management

Dear Diane, We appreciate your feedback and understand your concerns regarding breakfast options, fire alarm procedures, and some of our amenities. Please know that we take guest feedback seriously and will use your comments to improve our services. Your comfort is important to us, and we'll strive to enhance your experience should you choose to stay with us again in the future. Thank you for sharing your thoughts.Sincerely,Hotel Management