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Embassy Suites by Hilton Boston Waltham – Avis

3.5 out of 5
Embassy Suites by Hilton Boston Waltham
550 Winter Street, Waltham, MA

Avis

7,8

Bien

Note de 10 – Excellent, d’après 549 avis sur 1253." "
Note de 8 – Bien, d’après 284 avis sur 1253." "
Note de 6 – Acceptable, d’après 195 avis sur 1253." "
Note de 4 – Médiocre, d’après 120 avis sur 1253." "
Note de 2 – Terrible, d’après 105 avis sur 1253." "

8,2/10

Propreté

8,0/10

Service et personnel

7,6/10

Commodités

8,0/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Kerline

Points forts : État et installations de l’hébergement
Séjour de 2 nuits en mars 2024
anmol a répondu le 7 mai 2024
Thank you for being our guest and we look forward to hosting you again

10/10 – Excellent

Sylvie

Points forts : Propreté
Séjour de 1 nuit en mai 2024
anmol a répondu le 6 mai 2024
Thank you for being our guest and we look forward to hosting you again

10/10 – Excellent

Pascal

Voyage en famille avec de jeunes enfants
Très bien
Séjour de 2 nuits en avril 2024
anmol a répondu le 16 avr. 2024
Thank you for being our guest and we look forward to hosting you again.

6/10 – Acceptable

Dominic

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Place is great, pricing is not. Lot of hidden fees.
Séjour de 2 nuits en mars 2024
Anmol a répondu le 14 mars 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again

6/10 – Acceptable

Caroline

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Le déjeuner était excellent! La chambre propre mais vieillotte. Le mobilier aurait besoin d’un bon rajeunissement. Mon commentaire négatif est pour le bruit. Des jeunes qui courent partout et qui claquent les portent jusqu’à 23:30. Jusqu’à 22h j’ai pas de problème à ce que les groupes s’amusent, mais j’aurais apprécié que le couvre-feu soit au moins un peu respecté passé ça.
Séjour de 2 nuits en février 2024
anmol a répondu le 26 févr. 2024
Thank you for being our guest and we look forward to hosting you again.

2/10 – Terrible

Ridha

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023
Guest Services a répondu le 19 janv. 2024
We are truly sorry about your experience. Can you please provide us with some more feedback?

10/10 – Excellent

duvalsaint

Séjour de 5 nuits en décembre 2023
guest a répondu le 20 janv. 2024
Thank you, we cant wait to see you on your next stay.

10/10 – Excellent

Louise

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Anmol a répondu le 29 janv. 2024
Thank you for being our guest, and we look forward to hosting you again.

8/10 – Bien

Robert

Séjour de 1 nuit en octobre 2023
Hotel Management a répondu le 10 oct. 2023
Thank you for taking the time to share your rating with us, Robert. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 – Excellent

Olivier

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en août 2023
Hotel Management a répondu le 25 août 2023
Thank you for this fabulous rating, Olivier! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

2/10 – Terrible

Amine

Points faibles : Propreté
Ils m’ont chargé deux fois le prix sur ma carte de credit sa fait une semaine que j attend le remboursement pour moin de 500$ ils m ont chargé 1100$
Séjour de 2 nuits en août 2023
Hotel Management a répondu le 15 sept. 2023
Thank you for taking the time to share your honest feedback, Amine. We work very hard to make sure all of our guests have a rewarding stay and we truly apologize for the difficulties you faced. I would definitely feel as frustrated as you if the same issue happened with your billing and I can't express how disappointed I am to know that this issue left such a sour taste in your mouth. I hope that our Front Desk team did a good job addressing the confusion in communication. We truly appreciate your feedback and we’d welcome the opportunity to make things right. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 – Excellent

Abderrahim

Séjour de 2 nuits en août 2023
Hotel Management a répondu le 15 sept. 2023
We truly appreciate you taking the time to share your rating with us, Abderrahim. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 – Bien

Jonathan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en août 2023
Hotel Management a répondu le 15 août 2023
Thank you for taking the time to share your rating with us, Jonathan. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Hotel situé proche de Boston, la chambre est très bien. Cependant, le personnel n'est pas accueillant et le petit déjeuner est tout simplement horrible !
Séjour de 2 nuits en août 2023
Hotel Management a répondu le 8 août 2023
Thank you for sharing your experience from your recent stay. While I am happy to hear that you enjoyed our convenient location to Boston and your guestroom, I sincerely apologize that our team did not provide top-notch service and that you did not find our breakfast offerings to your liking. We appreciate your feedback immensely and will share it with our respective departments, as we continually work on improving our guest experience. We hope you will consider staying with us again in the future.

6/10 – Acceptable

Manon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en août 2023
sw a répondu le 11 août 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 – Acceptable

cynthia

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
No pool, no free parking and no free wi-fi , it’s very bad
Séjour de 2 nuits en juillet 2023
Hotel Management a répondu le 8 août 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, Cynthia. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

6/10 – Acceptable

Samira

Voyage en famille avec de jeunes enfants
Cold welcome when we arrived and when we left. The car Park is too expensive because the closest T stop is 7 minute drive away from the hotel and you have to pay to Park your car before taking the train. It is a shame that rooms have fitted carpet, not very hygienic especially when you go back to your room with sticky shoes after having breakfast in the breakfast area (floor of the beverage area was sticky ). Nice breakfast, quiet hotel.
Séjour de 2 nuits en août 2023
Hotel Management a répondu le 8 août 2023
Thank you for your honest feedback, Samira. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. We hope that you will give us another try and let us prove this to you during your next visit.

2/10 – Terrible

Louis

Voyage en famille
Points faibles : Propreté, service et personnel
Chambre pas propre et disponible A 18h15 seulement quand elle Aurait du etre prête a 16
Séjour de 1 nuit en juillet 2023
Hotel Management a répondu le 18 juill. 2023
Merci pour vos commentaires honnêtes. Nous sommes profondément déçus que vous n'ayez pas été entièrement satisfait de votre séjour chez nous et souhaitons nous excuser de ne pas avoir dépassé vos attentes. Offrir le plus haut niveau d'hospitalité est notre priorité numéro un et nous nous excusons sincèrement de ne pas avoir répondu à vos attentes. En tant que moment d'apprentissage, nous avons partagé vos commentaires avec l'équipe de l'hôtel appropriée pour nous assurer que les directives nécessaires sont en place pour éviter que ce problème ne se reproduise à l'avenir. Nous espérons que vous nous donnerez un autre essai et laissez-nous vous le prouver lors de votre prochaine visite.

10/10 – Excellent

Louis

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2023
Hotel Management a répondu le 12 juill. 2023
We truly appreciate you taking the time to share your rating with us, Louis. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 – Bien

LINE

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en juillet 2023
Hotel Management a répondu le 12 juill. 2023
Thank you for taking the time to rate our hotel, LINE. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 – Excellent

Molyka

Séjour de 2 nuits en juin 2023
Hotel Management a répondu le 26 juill. 2023
Thank you so much for your 5-star rating, Molyka! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

8/10 – Bien

Jonathan

Séjour de 2 nuits en juin 2023
Meghan Fanjoy a répondu le 4 juill. 2023
Glad you enjoyed your stay here with us. I see that you gave us an 8 out of 10. If you have any suggestions on what we can improve on please don't hesitate to share. Hope if you're in the area again you will consider booking with us again.

8/10 – Bien

Stephie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en juin 2023
Hotel Management a répondu le 30 juin 2023
Thank you for taking the time to rate our hotel, Stephie. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 – Excellent

Edith

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great hotel!
Séjour de 2 nuits en mars 2023

8/10 – Bien

Annie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2022
Ops Mgr a répondu le 19 déc. 2022
Hello AnnieThank you for your rating. Please let me know what could have made your stay a PERFECT 10. Happy Holidays!

2/10 – Terrible

Amine

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Service à la clientèle médiocre , on m’a chargé 120$ et personne ne règle la situation , j’ai écris dans le chat et par courriel on menvoi une facture de 4$ mais on me charge 120$ , aucun suivi ça fait 10jours que j’attend pas de réponse à mes courriels très déçu de cette expérience.
Séjour de 1 nuit en novembre 2022
Hotel Management a répondu le 17 nov. 2022
Thank you for taking the time to share your honest feedback, Amine. We work very hard to make sure all of our guests have a rewarding stay and we truly apologize for the difficulties you faced. I would definitely feel as frustrated as you if the same issue happened with your billing and I can't express how disappointed I am to know that this issue left such a sour taste in your mouth. On behalf of our entire team, we sincerely apologize for any inconvenience and frustration you’ve experienced, and we’d welcome the opportunity to make things right. I hope that you will allow us another opportunity in the future to demonstrate the high level of service our guests have come to expect from us.

6/10 – Acceptable

Pascal

Voyage en famille
Points forts : Propreté, confort de la chambre
Décevant pour le prix!
Nous sommes restés à cet hôtel en 2013 et 2015. Nous avions adorés notre expérience. C'est la raison de notre réservation en 2022. Toutefois, la qualité n'était plus au rendez-vous malgré le prix par nuit. Premièrement, le stationnement est rendu payant (15$ par nuit). Ceci est inacceptable considérant que cet hôtel est à 25 minutes de Boston et qu'il n'y a aucun moyen de transport collectif pour s'y rendre. De plus, trois matins sur 5, le déjeuner manquait de plusieurs items et il était mal entretenu...pas uniquement la faute de l'hôtel mais un minimum aurait été important. Les toilettes du gym étaient non-fonctionnel et le spa a été fermé une journée.
Séjour de 5 nuits en avril 2022
Hotel Management a répondu le 29 avr. 2022
Thank you for taking the time to share your honest feedback, Pascal. We’re so sorry to hear that your experience did not match your expectations. This is an uncommon instance as the vast majority of our guests trust us with their stay and enjoy their experience with us to the fullest. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

6/10 – Acceptable

Joseph Patrice

Points forts : État et installations de l’hébergement, confort de la chambre
Points faibles : Service et personnel
Le cadre est magnifique mais le service laisse à désirer! Je trouve ça très décevant de devoir payer pour le stationnement et l’internet! Les chambres sont confortables!
Séjour de 4 nuits en septembre 2021
Sofia a répondu le 4 oct. 2021
Thank you for the feedback

6/10 – Acceptable

Nandita

Voyage en famille
I am very disappointed at the condition of this hotel it was dirty, my key card kept deactivating o am disabled and had to keep going down to the desk to get my card activated to get into my room. The hotel staff was not keeping the hotel clean. Also when I booked I was not told about the $15.00 a night parking fee. I am very disappointed.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

pijush

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
NA
Séjour de 2 nuits en mai 2024

2/10 – Terrible

John

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Dirty, outdated, and poor service
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Natalie

Voyage en famille, Voyage de couple, Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
I liked the rooms and the lobby was beautiful. The rooms were ok but a bit dated and the couches and chairs had rips & stains. It was not the cleanest.
Séjour de 3 nuits en mai 2024
Anmol a répondu le 26 mai 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

4/10 – Médiocre

Jon

parking and wifi fees not listed before booking
Séjour de 1 nuit en mai 2024
Anmol a répondu le 26 mai 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 – Acceptable

Jun

Points forts : Service et personnel
They charge for parking
Séjour de 2 nuits en mai 2024
Anmol a répondu le 26 mai 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

4/10 – Médiocre

nazimuddin

I will send u list of things they were v bad
Séjour de 1 nuit en mai 2024
Anmol a répondu le 26 mai 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 – Acceptable

Audrey

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
My boss and I booked a stay here with two beds. When we checked in, they said that room was accidentally books, so they would give us a suite with one king bed and a pull out couch. We then discovered that there was no pull out couch (after someone at the desk came up to help), so I had to sleep on a small couch (under 5 feet long). I do not fault the people at the front desk, but something must be wrong with the tech system.
Séjour de 1 nuit en mai 2024
Anmol a répondu le 26 mai 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

2/10 – Terrible

Connie

Voyage en famille
Points faibles : État et installations de l’hébergement
The room we were given had a rip in the carpet with open nails sticking up near the door of our room. Very dangerous. Our room was not serviced during the day so we had to call daily for fresh towels. The coffee at breakfast tasted terrible. With all fees we spent close to $400 a night. Do not recommend at all.
Séjour de 4 nuits en mai 2024
anmol a répondu le 22 mai 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 – Acceptable

Elizabeth

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
The hotel bathroom was dirty there were old Q-tips on the floor. They never once brown new towels or cleaned room or took out garbage for 5 days there.
Séjour de 4 nuits en mai 2024
anmol a répondu le 22 mai 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

4/10 – Médiocre

Richard

Voyage d’affaires
Points faibles : Service et personnel
I was a little disappointed in Embassy Suites Waltham. The overall stay was “fine” but I guess I expect more from a Hilton property. The facilities were ok but a little run-down. The room was ok, but small. The bed wasn’t comfortable. The furniture was old The housekeeping was very inconsistent. When they came, the bathroom was always cleaned but the trash wasn’t emptied. The bedroom was cleaned but the bed wasn’t made. It was frankly, a little weird. I’ve stayed in worse hotels for sure. Nothing was truly bad, I just expected a little more
Séjour de 7 nuits en mai 2024
anmol a répondu le 21 mai 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 – Acceptable

Diane

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
This propert has gone downhill. The room was not cleaned daily. The tub was slippery. The breakfast was not special and utensils were plastic.
Séjour de 2 nuits en mai 2024
Anmol a répondu le 20 mai 2024
I am truly sorry about your experience and your feedback is being reviewed at management leve

8/10 – Bien

Paul

Not necessary to charge $15 at that location for parking. Probably will not use that lot again
Séjour de 1 nuit en mai 2024
Anmol a répondu le 20 mai 2024
Thank you for being our guest and fee for parking is pretty standard in this area

8/10 – Bien

Larrisha

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The staff was courteous and took care of any issues right away.The door frame to the bedroom was falling apart and we found a condom wrapper on the couch right after we checked in.
Séjour de 3 nuits en mai 2024
Anmol a répondu le 20 mai 2024
Thank you for being our guest and we look forward to hosting you again and will make sure your future experience is better.

10/10 – Excellent

shandi

Points forts : Propreté, commodités et état et installations de l’hébergement.
I like the fact it was clean didn’t like the fact u have to pay for parking when the rates are high it should. Be included staff was nice
Séjour de 2 nuits en mai 2024
Anmol a répondu le 20 mai 2024
Thank you for being our guest and we look forward to hosting you again

4/10 – Médiocre

Stuart

Points faibles : Propreté, service et personnel
Séjour de 4 nuits en mai 2024
Anmol a répondu le 21 mai 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 – Acceptable

Ivette

Séjour de 1 nuit en mai 2024
Anmol a répondu le 21 mai 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 – Acceptable

Djeny

Séjour de 2 nuits en mai 2024
Anmol a répondu le 21 mai 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

10/10 – Excellent

Janine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Guest services commendable as readily available however guest are afforded to their privacy
Séjour de 1 nuit en mai 2024
anmol a répondu le 21 mai 2024
Thank you for being our guest and we look forward to hosting you again

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Ve
Séjour de 2 nuits en mai 2024
Anmol a répondu le 20 mai 2024
Thank you for being our guest and we look forward to hosting you again

2/10 – Terrible

DENISS

Points faibles : Propreté, service et personnel et commodités.
It's a pain to communicate by phone, plus there is garbage under the beds, the television doesn't have Netflix or YouTube, they are old televisions, the only good thing is the size of the room, ADD THAT THE EMPLOYEES STOLEN MY BELONGINGS WHICH THEY DID NOT RETURN AND TO COMMUNICATE THEY TOOK 8 hours to respond yes or no, in addition the staff dares to look for your number to call your personal number and not the room number without knowing the reason, a hotel that does that does not seem safe to me and also Does not respond if they find your forgotten objects in the room, keeping you with insertion and hotel with filthy rooms, the manager mishandles. Dirty and shameless
Séjour de 4 nuits en mai 2024
anmol a répondu le 14 mai 2024
I am truly sorry about your experience and your feedback is being reviewed at management level.

10/10 – Excellent

Mario

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I didn’t like that we had to pay 15 dollars a night to park in the their parking lot , crazy
Séjour de 2 nuits en mai 2024
anmol a répondu le 14 mai 2024
Thank you for being our guest and we look forward to hosting you again