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The Riverside Hotel, BW Premier Collection – Avis

3.5 out of 5
The Riverside Hotel, BW Premier Collection
2900 W. Chinden Boulevard, Boise, ID

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 730 avis sur 1032." "
Note de 8 – Bien, d’après 172 avis sur 1032." "
Note de 6 – Acceptable, d’après 78 avis sur 1032." "
Note de 4 – Médiocre, d’après 34 avis sur 1032." "
Note de 2 – Terrible, d’après 18 avis sur 1032." "

9,2/10

Propreté

9,2/10

Service et personnel

9,2/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Candy

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We love this hotel, we stay frequently. The staff are always wonderful and the hotel in general is amazing
Séjour de 2 nuits en mai 2024
JS a répondu le 21 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Richard

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I really enjoyed my experience. Stayed one night. Great location and great amenities.
Séjour de 1 nuit en mai 2024
JS a répondu le 21 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Jessica

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
I loved that there was a little of everything for everyone there. Especially with the outdoor pool area
Séjour de 1 nuit en mai 2024
JS a répondu le 21 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Olivia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice staff. Great pool , hot tub, excercise facilities, and restaurants.
Séjour de 1 nuit en mai 2024
JS a répondu le 21 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

4/10 – Médiocre

Rachel, Sumner

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Moldy smelling, dirty
Séjour de 1 nuit en mai 2024
Jennifer a répondu le 20 mai 2024
We’re very sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every guest to have a great experience. We would like to reach out to better understand your experience, but we are unable to locate you with only your public name. Please call the hotel directly and ask for our General Manager, Kathy Pidgeon.

10/10 – Excellent

Amanda

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Commodités, état et installations de l’hébergement
Great stay. Will Stay here every time I visit. Thanks.
Séjour de 1 nuit en mai 2024
JS a répondu le 15 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Bryan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place and loved the outdoor restaurant
Séjour de 1 nuit en mai 2024
JS a répondu le 15 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Carlos

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was excellent
Séjour de 1 nuit en mai 2024
JS a répondu le 13 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Zachary

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pool situation is frustrating currently but when both pools are open I think it will be awesome
Séjour de 2 nuits en mai 2024
JS a répondu le 13 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

6/10 – Acceptable

Amy

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Being on the river was the best part. Beautiful walk-scooter rides. Rooms were loud. We were on the first floor, and the people above us were up all night. And we had our white noise machine full blast. Other complaint would be the pool service. Waitress stayed on one side of the pool, when she finally came to the other end, I asked if I could order a drink, She said, “no, I’m doing something.” Then she went down to the other end and took several orders. Unreal. And not enough chairs for the amount of people staying at that hotel. Wasn’t impressed to say the least.
Séjour de 2 nuits en mai 2024
Jennifer a répondu le 15 mai 2024
Hello Amy, we want to extend our sincerest apologies concerning this issue. Our General Manager is available if you would like to discuss the details of this mishap. Please call the hotel and ask for Kathy Pidgeon.

8/10 – Bien

Dudley

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
An excellent breakfast is included and the outside area is pristine and the rooms have been remodeled
Séjour de 1 nuit en mai 2024
JS a répondu le 13 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Nicole Lee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
JS a répondu le 13 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

6/10 – Acceptable

Meghan

Points forts : Service et personnel, commodités
It smells like old cigarettes
Séjour de 1 nuit en mai 2024
Jennifer a répondu le 7 mai 2024
We’re very sorry to hear that as we are a nonsmoking hotel. Should you wish to discuss your stay further, please call the hotel and ask for our General Manager, Kathy Pidgeon.

8/10 – Bien

Sharon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There was hair in a ur shower.
Séjour de 2 nuits en mai 2024
Jennifer a répondu le 7 mai 2024
We’re very sorry to hear that! Should, you wish to discuss your stay further, please call the hotel and ask for our General Manager, Kathy Pidgeon.

8/10 – Bien

Peter

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pros: great location and facilities. Right next to a walking trail that goes along the river. Restaurant and bar were nice. Cons: $50 per pet cleaning fee, even for one night! Ouch! Be ready to wait at the front desk for at least 10 minutes watching the staff on the phone.
Séjour de 1 nuit en mai 2024
Jennifer a répondu le 7 mai 2024
Thank you for your feedback. We always appreciate hearing from our guests, be it good or bad as this is how we can improve.

8/10 – Bien

Brooke

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Large property. Rooms were dated. Staff nice. Food at restaurants onsite was good and great happy hour.
Séjour de 2 nuits en mai 2024
JS a répondu le 6 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Nani

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Nikkita

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Extremely loud kids screaming all night up and down the halls... was told the room i was promised was not avail after i already payed the hundreds of dollars then offered a 12 dollar refund out of 300 then was told my room was empty and that another couple never showed up but would not let me move rooms like why tf even tell me then??...everything closes super early bars/ restaurants/ pool.... woke up next day the v power went out while I'm in the shower washing my hair and did not ever come back on spent the entire morning in the dark trying to pack and get ready...literally the worst experience I've ever had not even offered a free night nothing I'm highly disappointed
Séjour de 1 nuit en avril 2024
Jennifer a répondu le 3 mai 2024
We’re very sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every guest to have a great experience. We would like to reach out to better understand your experience, but we are unable to locate you with only your public name. Please call the hotel directly and ask for our General Manager, Kathy Pidgeon.

10/10 – Excellent

Jane

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We love everything!
Séjour de 1 nuit en mai 2024
JS a répondu le 6 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Damien

Séjour de 1 nuit en avril 2024
JS a répondu le 3 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Jacob

Points forts : Commodités
Great
Séjour de 1 nuit en avril 2024
JS a répondu le 1 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Lauren

Séjour de 1 nuit en avril 2024
JS a répondu le 21 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Simon, Weston

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
JS a répondu le 21 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

4/10 – Médiocre

Christopher

Voyage de couple
Points forts : Service et personnel, commodités
Points faibles : Propreté, état et installations de l’hébergement
When we walked into our room I had noticed a massive spider crawling along the wall. My wife is terrified of them and so I had to handle the situation. It’s unsettling to find out that the property doesn’t have any service to prevent this situation.
Séjour de 2 nuits en avril 2024
Jennifer a répondu le 29 avr. 2024
Hello Christopher, we want to extend our sincerest apologies concerning this issue. We do have a service and will be contacting them and appreciate you letting us know.

6/10 – Acceptable

Elizabeth

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
Jennifer a répondu le 30 avr. 2024
We would like to hear how we can improve. Please call the hotel and ask for our General Manager, Kathy Pidgeon.

8/10 – Bien

Meryl

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté
Points faibles : Service et personnel
The wait for breakfast buffet was a bit long!
Séjour de 3 nuits en avril 2024
JS a répondu le 29 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Kristi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is fun, fun, fun!! Amazing breakfast, gorgeous interior, live music, several restaurants, and the best of all: the river walk and all the trails. Awesome.
Séjour de 2 nuits en avril 2024
JS a répondu le 29 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Rick

The Greenbelt next to the Hotel.
Séjour de 2 nuits en avril 2024
JS a répondu le 29 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

DeAnn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We enjoyed a very well kept, clean facility. Our check in went smoothly with friendly helpful staff. Our room was clean and quiet.
Séjour de 1 nuit en avril 2024
JS a répondu le 29 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

8/10 – Bien

Jessica

Points forts : Propreté, état et installations de l’hébergement
Nice but too much for pet policy
Séjour de 1 nuit en avril 2024
JS a répondu le 25 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Jennifer

Voyage en famille, Voyage avec des animaux de compagnie
This was a great stay and we had our dog with us. It’s an awesome pet area fenced in and a river view. The breakfast was also excellent. Very clean and comfortable stay. I would stay here again for sure.
Séjour de 1 nuit en avril 2024
JS a répondu le 24 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

darrell

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff went above and beyond to make sure our stay was comfortable! Dining options were excellent. Loved the outdoor options. Would definitely stay here again.
Séjour de 1 nuit en avril 2024
JS a répondu le 23 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Travis J

Voyage de couple, Voyage d’affaires
Points forts : Commodités
We love staying here. They are always kind and go above and beyond.
Séjour de 4 nuits en avril 2024
JS a répondu le 1 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

8/10 – Bien

rochelle

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
JS a répondu le 13 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Hanna

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location! Amenities awesome! Like a mini resort!
Séjour de 3 nuits en avril 2024
JS a répondu le 22 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Carole

Séjour de 2 nuits en avril 2024
JS a répondu le 22 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Marianne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
JS a répondu le 9 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Patrick

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It perfect but exceeded my expectations. Really nice clean rooms. Friendly and excellent service. Much better than average dining and entertainment. My new top choice for my stays in Boise.
Séjour de 2 nuits en avril 2024
JS a répondu le 19 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Patricia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a very nice stay
Séjour de 1 nuit en avril 2024
JS a répondu le 15 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We have stayed here many times. It is always clean, quiet and has wonderful dining options.
Séjour de 1 nuit en avril 2024
JS a répondu le 22 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

8/10 – Bien

Mary

Séjour de 6 nuits en avril 2024
JS a répondu le 6 mai 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Kerri

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the pool and restaurant!
Séjour de 1 nuit en avril 2024
JS a répondu le 15 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Estavan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My son and my love went to the Riverside. I decided not to rent them a car as most of what they were doing was pretty close by. The drivers didnt have to go the extra distance and they did. The hotel staff also recieves extra thumbs up as they were kind, complimentory, and went above to make their stay extra special. Im forever grateful!
Séjour de 3 nuits en avril 2024
JS a répondu le 9 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Mark

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nicely taken care of - great property
Séjour de 1 nuit en avril 2024
JS a répondu le 9 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Amanda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great atmosphere, amenities, pools, close to everything and greenbelt near by. Kids had a blast as well. Will definitely be coming back soon.
Séjour de 1 nuit en avril 2024
JS a répondu le 8 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Mark

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff
Séjour de 2 nuits en avril 2024
JS a répondu le 8 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

6/10 – Acceptable

Luanne

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Nice main lobby and restaurant. Friendlyish staff. Long long corridors and not suitable in poor weather. Beds uncomfortable and thin sheets. Could not cover past shoulders. Cocktails in bar overpriced and limited selections. Might be better in summer months.
Séjour de 3 nuits en avril 2024
Jennifer a répondu le 9 avr. 2024
Thank you for your feedback. We always appreciate hearing from our guests, be it good or bad as this is how we can improve.

8/10 – Bien

Alden, Elko

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were given keys to a room that already had a customer in the room. Nothing like walking in a room and having people look at you. The hotel could use more signs showing how to get to the lobby from the back of the hotel. It's a giant maze.
Séjour de 1 nuit en avril 2024
Jennifer a répondu le 18 avr. 2024
Hello Alden, we want to extend our sincerest apologies concerning this issue. We will keep trying to get better and it is comments such as yours that help us know about areas we need to work on.

10/10 – Excellent

william

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
JS a répondu le 8 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 – Excellent

Jessica

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location
Séjour de 1 nuit en février 2024
JS a répondu le 8 avr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!