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The Alana Hotel and Conference Sentul City by ASTON – Avis

4 out of 5
The Alana Hotel and Conference Sentul City by ASTON
Jl. Ir. H. Juanda No 76, Sentul City, Bogor, West Java

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 17 avis sur 41." "
Note de 8 – Bien, d’après 18 avis sur 41." "
Note de 6 – Acceptable, d’après 3 avis sur 41." "
Note de 4 – Médiocre, d’après 1 avis sur 41." "
Note de 2 – Terrible, d’après 2 avis sur 41." "

8,8/10

Propreté

8,6/10

Service et personnel

10/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Francois

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon séjour
Beaucoup travaillé, à l'hotel que le soir. Un seul restaurant
Séjour de 4 nuits en juillet 2019
Benny Irnaldy a répondu le 14 déc. 2019
Dear Francois, Warmest Greetings from The Alana Sentul! I would like to express my deepest gratitude for all your appreciation and your rating describe how a most delightful experience during stay with us. We look forward to welcoming you back in near future! Best Regards, Benny Irnaldy General Manager

8/10 – Bien

ki chul

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023

8/10 – Bien

DONGHUN

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023

6/10 – Acceptable

Voyageur vérifié

shower hot water not consistent.
Séjour de 5 nuits en octobre 2023
Benny a répondu le 1 nov. 2023
Dear valued Guest,Warmest greeting from The Alana Sentul City!Thank you for staying with us and shared your feedback.We do apologized that regarding the hot water. Our engineer already checked and fixed the issue immediately afterwards.Again thank you and we look forward to welcoming you again with a more memorable experience.Kind regards,Benny IrnaldyGeneral Manager

6/10 – Acceptable

Yoshihiro

Séjour de 1 nuit en mai 2023

2/10 – Terrible

Brian

Séjour de 3 nuits en janvier 2023

8/10 – Bien

Robert

Séjour de 1 nuit en août 2022

10/10 – Excellent

Ronnie

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel in Sentul City
The staff was very friendly and helpful, especially Amelia. The sky bar, Vertical is superb. The chief was accommodating with my request during dinner on the 3 Aug 22.
Séjour de 3 nuits en juillet 2022

10/10 – Excellent

Jun

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best hotel with best service
Best hotel, best service. Especially the front office staff was excellent.
Séjour de 1 nuit en juillet 2022

8/10 – Bien

chris

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property and staff are all wonderful. My only complaint is when the hotel is busy, the shower temperature regulation is off. Hot to cold every few seconds, wasn’t a problem on less crowded days. Otherwise great stay
Séjour de 4 nuits en mai 2022

10/10 – Excellent

SANGJIN

Séjour de 1 nuit en juin 2022

8/10 – Bien

Bobby

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2022
Benny Irnaldy a répondu le 24 févr. 2022
Dear Bobby, Warmest greetings from The Alana Sentul! Thank you for sharing your feedback during your stay with us, We are delighted to learn that our service and facilities could meet your expectations. We hope to see you again soon! Best Regards, Benny Irnaldy General Manager

10/10 – Excellent

Ivo fitrian

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2021
Benny Irnaldy a répondu le 24 févr. 2022
Dear Ivo fitrian, Warmest greetings from The Alana Sentul! Thank you for the perfect score, we are glad to learn that you had an exceptional stay. We look forward to welcoming you back soon! Best Regards, Benny Irnaldy General Manager

8/10 – Bien

Indra Mantik

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2021

10/10 – Excellent

Betty linda

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 9 nuits en juillet 2021

2/10 – Terrible

Adibah

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en avril 2021

10/10 – Excellent

Voyageur vérifié

Séjour de 1 nuit en février 2021

10/10 – Excellent

Seiji

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2020
Benny a répondu le 10 mars 2020
Dear Seiji, Warmest greetings from The Alana Sentul! Thank you for the five star review! We are delighted to learn you had an exceptional stay. We look forward to welcoming you back in the very near future! Best Regards, Benny Irnaldy General Manager

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pengalam di Alana Hotel
Kamar cukup baik, buffet restaurant sangat bervariasi baik pada pagi/siang dan malam. Salah satu kekurangan hanya complimentary water di ruangan sangat terbatas, dan tidak boleh minta lagi.
Séjour de 4 nuits en décembre 2019
Benny Irnaldy a répondu le 14 déc. 2019
Dear Valued Guest, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us and thank you for let us know the areas you liked and others you didn't, so that we might learn more about how to improve our property and service for our guests. We look forward to welcoming you back soon! Best Regards, Benny Irnaldy General Manager

10/10 – Excellent

Hengky Susanto

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2019
Benny Irnaldy a répondu le 14 déc. 2019
Dear Hengky Susanto, Warmest Greetings from The Alana Sentul! I would like to express my deepest gratitude for all your appreciation and your rating describe how a most delightful experience during stay with us. We look forward to welcoming you back in near future! Best Regards, Benny Irnaldy General Manager

10/10 – Excellent

Aadisht

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2019
Benny Irnaldy a répondu le 14 déc. 2019
Dear Aadisht, Warmest Greetings from The Alana Sentul! We would like to thank you for your rating through this survey. Hope to see you again soon! Best Regards, Benny Irnaldy General Manager

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice and clean room. Room came with a balcony to chill at. Nice big pool and gym.
Séjour de 5 nuits en octobre 2019
Benny Irnaldy a répondu le 14 déc. 2019
Dear Traveler, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us, I am delighted to learn that our service and facilities could exceed your expectations. We look forward to welcoming you back soon! Best Regards, Benny Irnaldy General Manager

8/10 – Bien

Chun Whye

Points forts : Propreté, confort de la chambre
Shower mixer cannot control water temperature. Hot & cold water streaming alternately. Got body burnt. Almost happens in every rooom that was booked (booked 4 rooms) 2 of 4 Lifts not working throughout 4 days stay. Indicates poor maintenance Like the big screen TV. Good breakfast
Séjour de 3 nuits en août 2019
Benny Irnaldy a répondu le 14 déc. 2019
Dear Chun Whye, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us and thank you for let us know the areas you liked and others you didn't, so that we might learn more about how to improve our property and service for our guests. Regarding to inconvenience about hot water and elevator issues, related department already noticed and proper action has been taken to avoid similar occurrence. Once again thank you for your feedback, we hope to see you again soon! Best Regards, Benny Irnaldy General Manager

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en août 2019
Benny a répondu le 11 oct. 2019
Dear Valued Guest, Warmest greetings from The Alana Sentul! Thank you for your perfect rating through Expedia. We are all looking forward to welcoming you back in the nearest time! Best Regards, Benny Irnaldy General Manager

8/10 – Bien

Saleh

Points forts : Propreté, service et personnel et confort de la chambre.
جدد ولا يصلح للسياح للاعمال فقط
المكان جيد ولاكن ليس للسياح انما لرحلات العمل فقط
Séjour de 3 nuits en août 2019
Benny Irnaldy a répondu le 14 déc. 2019
Dear Saleh, Warmest Greetings from The Alana Sentul! We would like to thank you for your rating through this survey. Hope to see you again soon! Best Regards, Benny Irnaldy General Manager

10/10 – Excellent

yazeed

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
فندق ملكي
افضل فندق خدمات استقبال وافطار كل شيء ملكي
Séjour de 7 nuits en août 2019
Benny Irnaldy a répondu le 14 déc. 2019
Dear yazeed, Warmest greetings from The Alana Sentul! I would like to express my deepest gratitude for all your appreciation and your rating describe how a most delightful experience during stay with us. We look forward to welcoming you back in the near future! Best Regards, Benny Irnaldy General Manager

4/10 – Médiocre

Rick

Points faibles : État et installations de l’hébergement, confort de la chambre
Fails on 2 of the 3 most important Hotel criteria
I travel for Business about 120 days of the year. The most important criteria for a Hotel are Cleanliness, the bed, the shower and then everything else in that order. The Alana Hotel was built in 2017 so it hasn't had time to build up lots of grime so i give it an ok there. The bed was terrible!! Two twin box springs shoved together with a 5cm thick mattress pad thrown over the top to simulate a king size bed. The shower Oscillated from hot to cold, fortunately it was big enough to dance in and out of the water to avoid being scalded.
Séjour de 2 nuits en août 2019
Benny Irnaldy a répondu le 14 déc. 2019
Dear Rick, Warmest greetings from The Alana Sentul! I regret to learn about your experience which happened in the hotel, particularly the facilities in our room you have mentioned. We deeply regret the disappointment caused, Rest assured related department already noticed and proper action has been taken to avoid the similar issue happen again in the future. Once again thank you for your feedback, that can surely improve our service and facilities more. We hope to see you again soon! Best Regards, Benny Irnaldy General Manager

8/10 – Bien

Andrew

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2019
Benny Irnaldy a répondu le 14 déc. 2019
Dear Andrew, Warmest Greetings from The Alana Sentul! I would like to express my deepest gratitude for all your appreciation through this survey and It's a pleasant for us to know that you had an enjoyable stayed with us. We look forward to welcoming you back in nearest future! Best Regards, Benny Irnaldy General Manager

10/10 – Excellent

Mr

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good
Séjour de 1 nuit en décembre 2018

8/10 – Bien

Muhammad

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel for family
Séjour de 3 nuits en novembre 2018

10/10 – Excellent

Opay, Jakarta

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel but unfortunately the food is not good enough.. should be improve on the taste of food
Séjour de 1 nuit en novembre 2018

8/10 – Bien

Jason

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A very nice hotel, clean, neat and friendly staff with smile.
Séjour de 1 nuit en octobre 2018
Daniel Hutagalung a répondu le 15 nov. 2018
Dear Jason, Warmest greetings from The Alana Sentul! I am pleased to hear that our service and facilities could meet your expectations. We are certainly looking forward to welcoming you back to The Alana Sentul in the very near future! Best Regards, Daniel Hutagalung General Manager

10/10 – Excellent

Moses

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2018
Daniel Hutagalung a répondu le 19 oct. 2018
Dear Moses, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us and I am delighted that you had an enjoyable time. We are most certainly looking forward to your next visit to The Alana Sentul in the very near future! Best Regards, Daniel Hutagalung General Manager

8/10 – Bien

gary, jakarta

Points forts : Propreté, service et personnel et confort de la chambre.
Not good for non muslim
The hotel is very nice but still being completed I had to walk over plastic coverings to get to room Also it is very close to a large mosque so was awoken around 4 am by the morning call to prayer and then kept awake for an hour as the sermon was broadcast So if you want a good night sleep I dont recommend
Séjour de 1 nuit en septembre 2018
Daniel Hutagalung a répondu le 14 nov. 2018
Dear Gary, Warmest greetings from The Alana Sentul! We are pleased to have you staying with us and very happy to read through the areas you liked and others you didn't, as it will help us to improve our service and facilities. It was indeed that some facilities still not ready yet, our commitment to investing in our property still ongoing with kidsclub and skylounge which will be soon available. Thank You for your feedback, we are all looking forward to welcoming you back in the near future! Best Regards, Daniel Hutagalung General Manager

10/10 – Excellent

Dong Hyun

Pleasant stay
It was a very pleasant stay on a quite area. The staff was nice and could speak good English.
Séjour de 3 nuits en août 2018
Daniel Hutagalung a répondu le 5 sept. 2018
Dear Dong Hyun, Warmest greetings from The Alana Sentul and thank you for sharing your feedback through Hotels.com! It was such a pleasure to have you staying with us, and we are delighted to know that we were able to give you the satisfaction you expected with our services. I look forward to having an opportunity to welcome you back to The Alana Sentul in the very near future! Best Regards, Daniel Hutagalung General Manager

6/10 – Acceptable

Liana

Awesome housekeeping guy, aweful terrible handyman
The drain in our shower room was clogged. I caled them and expline was going on. They sent housekeeping guy ti check it, and after that the handy man came alone. He went inside my shower room with his outside shoes. After he fixed it, he went out with his wet dirty shoes and walked all over till the almost to bedroom. When I asked him to ask the housekeeping to clean it up again, he arrogantly said to me to call the housekeeping bymyself. After a long trip, I expect it to have nice clean room with nice staff which I found it from the other staff. This hotel is managed by aston, they should managed all their staff properly .
Séjour de 1 nuit en août 2018
Daniel Hutagalung a répondu le 22 août 2018
Dear Liana, Thank you very much for taking the time to review The Alana Sentul on Hotels.com . I do apologize for the problems that you encountered during your last stay with us. Rest assured your comments have been shared to the respective department for their concern and follow up. Once again thank you for highlighting the drainage issue in the room. We will look into it and ensure rectification is done and a proper coaching have been established to our staff to avoid similar occurrence. We look forward for the opportunity to welcome you back to our hotel in the near future! Best Regards, Daniel Hutagalung General Manager

8/10 – Bien

yong seob

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
주변 지역은 현지 로컬 식당이 많이 있고 걸을수 있는 장소도 조금 있다 호텔 옆에 예배를 드릴수 있는 큰 장소가 있어서 새벽에 잠에서 일어날수 있으나 편안하고 푹신한 침대는 잠을 편안하게 이루기에 참 좋다 주변 로컬식당이 있지만 외국이 입맛이 맞지 않는다면 호텔 내 식당에서 주문해서 먹을수 있는 치킨요리는 무척 인상 적이었다
Séjour de 1 nuit en août 2018

8/10 – Bien

Muni

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice Hotel
Sangat dekat dengan pasar Ah Poong. Tapi sayang disekitar hotel tidak ada minimarket dan di area hotel tidak ada ATM center, harus ke ah poong dulu. Overall semua bagus..kebersihan, keramahan, fasilitas ok. Wifinya bagus, makanan enak. tapi sayang di web saya mendapat free breakfast untuk 3 orang, saya dengan 2 anak saa yg 11 dan 13 tahun. anak saya yg kedua harus membayar setengah. padahal tertulis breakfast free for 3 person
Séjour de 1 nuit en juillet 2018
Daniel Hutagalung a répondu le 4 août 2018
Dear Muni, Warmest greetings from The Alana Sentul and thank you for sharing your feedback during your recent stay with us! Your kind remarks about our location, service and facilities are highly appreciated. In addition please be advised that the total pax of breakfast inclusion only valid when you booked through our hotel website directly. Once again thank you for your feedback, and we look forward for the opportunity to welcome you back to The Alana Sentul in the near future! Best Regards, Daniel Hutagalung General Manager

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
nice experience for big family
brand new hotel. no fitness center or spa yet. check in took so long, room was not ready until 4pm. good room, good pool, good Wi-Fi. wide variety and good appearance breakfast but no taste except bread and fruit section. ;) nice, helpful and smiling staffs.
Séjour de 2 nuits en juin 2018
Daniel Hutagalung a répondu le 23 juin 2018
Dear Valued Guest, Warmest greetings from The Alana Sentul and thank you very much for sharing your experience during stay with us! Your kind comment regarding our facilities and staff helpfulness are highly appreciated. Please be informed that we are on progress developing other facilities such as fitness center, spa and kids club to deliver better experience to our guest. In addition I took a note your feedback regarding the room readiness and breakfast quality, rest assured I had shared it to the respective department to be reviewed. Thank you once again for your feedback and we do look forward to welcoming you back in the very near future. Best Regards, Daniel Hutagalung General Manager

8/10 – Bien

Rasyid, Depok

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Nice new hotel....with nice food & pool
Nice hotel with big pool, nice food, nice room, location is near Toll Exit, near Giant Sentul, across Ah Pong Restaurant, affordable buffet dinner in Restaurant
Séjour de 2 nuits en juin 2018
Daniel Hutagalung a répondu le 23 juin 2018
Dear Rasyid, Warmest greetings from The Alana Sentul and thank you very much for sharing your experience through expedia! Your kind remarks about our location, food and facilities are highly appreciated. Please accept our sincere apology for the inconvenience you had during your stay. Your feedback have been shared to our Executive Housekeeper. We look forward for the opportunity to welcome you back to our hotel in future. Best Regards, Daniel Hutagalung General Manager

8/10 – Bien

David

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
The Alana Hotel, Bogor.
Whilst the room was very clean, the AC worked really well kept the room nice and cool, we also had a great view from our balcony. The bad is that some of the staff are lazy and can not even follow their own guidelines, my wife wanted to order room service for lunch as the booklet in the room stated 24hrs to be told by a lazy incompetent female staff member that room service is NOT available 24hrs and only from 6pm, this we found out to be incorrect by another staff member at the front desk.
Daniel Hutagalung a répondu le 27 mai 2018
Dear David, Warmest Greetings from The Alana Sentul! Your kind words about our room cleanliness and view are highly appreciated. Please accept our sincere apology for the inconvenience you had during your stay. Rest assured that your feedback had been shared to our F&B Director to be reviewed. We are all looking forward to welcoming you back in the near future and give you service that meets your expectation. Best Regards, Daniel Hutagalung General Manager