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Travelodge by Wyndham Bloomington – Avis

2 out of 5
Travelodge by Wyndham Bloomington
2615 East Third Street, Bloomington, IN

Avis

7,0

Bien

Note de 10 – Excellent, d’après 205 avis sur 1000." "
Note de 8 – Bien, d’après 352 avis sur 1000." "
Note de 6 – Acceptable, d’après 231 avis sur 1000." "
Note de 4 – Médiocre, d’après 121 avis sur 1000." "
Note de 2 – Terrible, d’après 91 avis sur 1000." "

7,2/10

Propreté

7,8/10

Service et personnel

6,0/10

Commodités

6,6/10

État et installations de l’hébergement

6,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Pascal, BOULOGNE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A good place to stay
Probably the best quality/price ratio in Bloomington. Nice staff, large clean room, oversized bed, AC, fridge, next to College Mall, What more could one ask for ? Pascal (France)

8/10 – Bien

Jenessa

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et commodités.
I have stayed at worse hotels. Things were a little dated and furniture/desks were not matching which is no biggie, there was hair on the floor in the bathroom. Bed was comfortable and employee's were friendly. I understand the $100 deposit BUT was told it would be refunded at check out which is not the case, I was told at check out that it takes 5-7 business days (which left me having to borrow money in order to get back home ) so I would probably not stay there again due to that.
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Suzanne

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités
The staff are nice, and I can tell they are trying to upgrade the place, but it really quite in tatters. Minimal amenities. Extremely loud AC. Fridge actually only froze things. Coffee maker did not work.
Séjour de 5 nuits en mai 2024
James D. a répondu le 7 mai 2024
Hello Suzanne,Thank you for taking the time to share your feedback with us. We truly appreciate your insights as they help us identify areas for improvement and ensure a better experience for our guests.We're delighted to hear that you found our staff to be nice and attentive. Providing exceptional service is at the core of our values, and we're glad to see that reflected in your experience.We understand your concerns regarding the current state of our facilities, and we want to assure you that we are actively working on upgrades to enhance the overall guest experience. Your feedback regarding the minimal amenities and the condition of certain appliances is valuable to us, and we will address these issues promptly to ensure they are resolved for future guests.Regarding the noise from the AC unit and the malfunctioning fridge and coffee maker, we apologize for any inconvenience this may have caused during your stay. Rest assured, our maintenance team has been notified, and we will take immediate steps to rectify these issues to ensure they do not persist in the future.We sincerely appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the near future. Please don't hesitate to reach out to us directly if there's anything else we can assist you with.Warm regards,James D.Assistant Manager

4/10 – Médiocre

Susan

Voyage de couple
Points faibles : Service et personnel, commodités
cost for service received. When we arrived, the lobby was locked. no one showed up to check us in for 25 minutes. The cost, because of Graduation, was Terribly jacked up. We are glad that our last Granddaughter has graduated, and we will not need To stay there again. Thank goodness.
Séjour de 2 nuits en mai 2024
James D. a répondu le 6 mai 2024
Dear SusanThank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. It is disheartening to learn that your arrival experience did not meet your expectations due to a delay in check-in.We understand the importance of timely and efficient service, and we regret that we fell short in delivering on this aspect of your stay. Rest assured, we will address this issue with our team to ensure that such lapses do not occur in the future.Regarding the pricing, we apologize for any frustration caused by the increased rates due to the Graduation season. While we strive to remain competitive in our pricing, peak periods can lead to fluctuations in rates. We appreciate your understanding in this matter.Congratulations on your granddaughter's graduation, and we are grateful to have had the opportunity to host you during this special occasion. We are truly sorry that your overall experience did not meet your expectations, and we understand your decision not to stay with us again. Your feedback is invaluable to us as we continuously strive to improve our services.If there is anything else we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to contact us directly.Warm regards,James D.Assistant Manager

10/10 – Excellent

Joel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Affordable
Séjour de 1 nuit en avril 2024
James D a répondu le 6 mai 2024
Dear JoelThank you for choosing to stay with us and for taking the time to share your positive feedback! We are delighted to hear that you found our hotel affordable and that you had an excellent experience during your stay.Providing our guests with affordable accommodations without compromising on quality is a top priority for us, so it's fantastic to know that you found our rates reasonable.We appreciate your kind words and are thrilled to have met your expectations. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another enjoyable stay.Warm regards,James D.Assistant Manager

10/10 – Excellent

Bernadette

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Christian

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very great place to stay :)
Séjour de 1 nuit en avril 2024
James D. a répondu le 24 avr. 2024
Dear Christian,Thank you for choosing to stay with us and for taking the time to share your feedback.We are thrilled to hear that you had a "very great" experience during your recent stay at our hotel! Your 5-star rating and positive comments truly mean the world to us.Our team works tirelessly to ensure that each guest feels comfortable and satisfied during their time with us, and it's incredibly rewarding to know that we succeeded in providing you with an exceptional stay.We appreciate your support and recommendation, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out.Warm regards,James D.Front Desk Assistant Manager

2/10 – Terrible

Sherry

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel
Not what I was told will not be back
Séjour de 3 nuits en avril 2024
Josh a répondu le 21 avr. 2024
We're sincerely sorry that your experience didn't meet our expectations.

2/10 – Terrible

Alyssa

Points faibles : Commodités, état et installations de l’hébergement
The property is not well maintained and quality of room on the very low end. I was in a room with a wall sconce next to the bed that had an obvious wiring issue complete with crackling noise and lightbulb flickering like in a horror movie. Moved to other side of bed and discovered wall outlet didn’t work. You only get shampoo and soap. The blankets are thin. They don’t vacuum. The floor was sticky. No stoppers in sink or bath drain.
Séjour de 3 nuits en avril 2024
Josh a répondu le 17 avr. 2024
We appreciate you sharing information about your recent stay with us.

6/10 – Acceptable

IULIANA

The room was not thoroughly clean
Séjour de 1 nuit en avril 2024
Josh a répondu le 17 avr. 2024
Thank you for your input on your recent stay.

6/10 – Acceptable

Joseph

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté
The staff was very friendly. The carpet in the room was stained and dirty. The bed was comfortable.
Séjour de 1 nuit en avril 2024
James D. a répondu le 11 avr. 2024
Dear Joseph,We appreciate your feedback on your recent stay. It's heartening to hear that our staff's friendliness made a positive impression on you; delivering exceptional service is a cornerstone of our hospitality. However, we apologize for any disappointment caused by the cleanliness of the room's carpet. Rest assured, we're taking steps to address this issue promptly to ensure a consistently pristine environment for all our guests. On a brighter note, we're pleased that you found the bed comfortable, as ensuring a restful stay is paramount to us. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for an improved experience in the future. Should you have any further suggestions or concerns, please feel free to reach out to us directly; we're here to ensure your satisfaction.James D.Assistant Manager

4/10 – Médiocre

Marilda

Points faibles : Propreté, commodités et état et installations de l’hébergement.
Carpet dirt, found someone’s hair on the bed
Séjour de 2 nuits en février 2024
James D. a répondu le 8 avr. 2024
Dear Marilda,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the issues you encountered during your time at our property.We are deeply disappointed to learn about the cleanliness issues you experienced, including the condition of the carpet and the presence of foreign hair in your bed. Please rest assured that this does not reflect the standards we strive to maintain, and we have addressed these concerns with our housekeeping team to ensure that such lapses do not occur in the future.Your comfort and satisfaction are of utmost importance to us, and we are truly sorry for any inconvenience or discomfort these issues may have caused you during your stay. We take your feedback seriously and will take immediate action to rectify the situation.We would appreciate the opportunity to make this right and regain your trust. If you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to contact us directly.Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,James D.Assistant Manager

10/10 – Excellent

Dmitry

Séjour de 1 nuit en mars 2024
James D. a répondu le 8 avr. 2024
Dear Dmitry,We truly appreciate you taking the time to rate your recent stay with us, and we are delighted to see that you gave us a perfect score of 5 out of 5. Your satisfaction is our utmost priority, and we are thrilled to hear that we met your expectations during your time with us.While we are pleased to have provided you with a positive experience, we would also like to ensure that we continue to deliver exceptional service to all our guests. If you could kindly provide us with more specific details about what aspects of your stay contributed to your satisfaction, it would greatly assist us in maintaining and improving our standards.Your feedback is invaluable to us as we strive to consistently exceed the expectations of our guests. We are committed to utilizing your input to further enhance our services and create memorable experiences for all who stay with us.Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future for another enjoyable stay.Warm regards,James D.Assistant Manager

2/10 – Terrible

Robert

Voyage en famille avec de jeunes enfants
Points faibles : État et installations de l’hébergement
The beds and bedding were full of cigarette burns in a nonsmoking room. The bathroom was filthy, doors were not secured and doors to room looked like plywood, we were in the room for 10 minutes and left, it was better to drive 4 hours home than to stay in this horrible place
Séjour de 1 nuit en mars 2024
JML a répondu le 14 mars 2024
We apologize your stay was unsatisfactory.

2/10 – Terrible

Jerry

Séjour de 1 nuit en mars 2024
James D. a répondu le 8 avr. 2024
DearJerry,Thank you for taking the time to provide a rating following your recent stay with us. We are disappointed to see that you rated your experience with us as 1 out of 5, but we regret to note that no feedback was provided to help us understand the reasons behind your rating.At Travelodge - Bloomington, IN, we are committed to providing exceptional service and ensuring that each guest has a comfortable and enjoyable stay. Your satisfaction is of the utmost importance to us, and we take all feedback seriously in our efforts to continually improve.If there were any specific issues or concerns that you encountered during your stay, we would greatly appreciate it if you could share them with us. Your feedback is invaluable in helping us identify areas for improvement and take appropriate actions to address them.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,James D. Assistant Manager

10/10 – Excellent

melissa

Points forts : Service et personnel
It is an older building but the staff makes it. So nice
Séjour de 2 nuits en février 2024
James, Asst. Front Desk Manager a répondu le 19 févr. 2024
I am please to hear that you enjoyed your recent visit with us in Bloomington. A positive guest experience is something that the staff strive to provide and we value your feedback here. We hope to see you the next time your travels bring you through Bloomington!

10/10 – Excellent

Jenna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There was much hospitality shown by the people at the front desk. Very friendly
Séjour de 2 nuits en février 2024
Josh a répondu le 23 févr. 2024
Thank you!

4/10 – Médiocre

Kody

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room could’ve been cleaned better. Staff was not accommodating. Walls were thin and could hear people in other rooms as well as outside. Construction noises woke us up in the morning.
Séjour de 1 nuit en février 2024
James, Asst. Front Desk Manager a répondu le 19 févr. 2024
Thank you for taking the time to write a review about your stay with us. We would like to apologize for the inconvenience caused by the noise level during your visit and for failing to meet your expectations regarding our room condition. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure similar situations can be avoided in the future.While we understand that your stay was not 100% satisfactory, we hope to have another opportunity to provide you with a much better experience.

10/10 – Excellent

Craig

Séjour de 1 nuit en février 2024
Josh a répondu le 23 févr. 2024
Thank you!

6/10 – Acceptable

Jeff

Voyage d’affaires
Points faibles : Commodités
Séjour de 1 nuit en février 2024
Josh a répondu le 23 févr. 2024
Thank you for staying with us.

6/10 – Acceptable

Yueke

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel
No comforter
Séjour de 1 nuit en février 2024
JML a répondu le 14 mars 2024
Thank you for your review!

6/10 – Acceptable

Arlene

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel
Thanks
Josh was very helpful on our first night. We helped us with the bathroom shower handle that we couldn’t turn off and opening the safe lock that the previous visitor locked. The older gentleman in the morning was very helpful, friendly and smiled a lot.
Séjour de 2 nuits en février 2024
Josh a répondu le 23 févr. 2024
We appreciate your review!

6/10 – Acceptable

Yueke

Points forts : Propreté, service et personnel
There was no comforter. No toothbrush.
Séjour de 1 nuit en février 2024
Josh a répondu le 23 févr. 2024
thank you for your review.

8/10 – Bien

Karen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
For my trip to IU, worked ot great Ver close and convenient.
Séjour de 1 nuit en février 2024
Josh a répondu le 23 févr. 2024
Thank you!

10/10 – Excellent

John

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Work
Perfect stay. No complaints
Séjour de 6 nuits en janvier 2024
Josh a répondu le 23 févr. 2024
Thank you!

2/10 – Terrible

Camerino landa

Séjour de 1 nuit en janvier 2024
Josh a répondu le 23 févr. 2024
Thank you for your review.

8/10 – Bien

Craig

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Josh a répondu le 23 févr. 2024
Thank you!

2/10 – Terrible

Mark

Voyage d’affaires
Points forts : Propreté
Points faibles : Service et personnel
The management charged a $100 deposit. I was told twice that this would be returned when I checked out. This sounded all wrong to me. My deposit was not returned and I was told I would get it back on my credit card in about a week. Then the clerk warned me that a lot of people have not gotten their deposit back. I will not stay in a Travelodge again, and I am considering not staying in any Wyndham. And I don’t plan on using expedia again. This was a ridiculous action and a horrible experience.
Séjour de 2 nuits en janvier 2024
Josh a répondu le 23 févr. 2024
Your deposit was indeed returned on our end at checck out and refunded to the card on file.

4/10 – Médiocre

Yimei

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
You pay what you
Mattress was so mushy, very thin blanket, room was dirty, no tissue box.
Séjour de 1 nuit en janvier 2024
Josh a répondu le 23 févr. 2024
Thank you for your review.

10/10 – Excellent

Ding

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Josh a répondu le 8 janv. 2024
Thank you!

10/10 – Excellent

Ann

Séjour de 1 nuit en janvier 2024
Josh a répondu le 8 janv. 2024
Thank you!

10/10 – Excellent

Tony

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Josh a répondu le 8 janv. 2024
Thank you!

10/10 – Excellent

Rubi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Josh a répondu le 8 janv. 2024
Thank you!

2/10 – Terrible

Haley

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023
Josh a répondu le 8 janv. 2024
Thank you!

4/10 – Médiocre

Brent

Voyage en famille
Points faibles : Propreté
When we checked in there were no towels in our room. The towels that were provided eventually were so thin it's laughable. Larry at the front desk is fantastic and was the saving grace of our stay!
Séjour de 2 nuits en décembre 2023
Josh a répondu le 8 janv. 2024
Thank you for staying with us!

8/10 – Bien

Shannon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en décembre 2023
Josh a répondu le 8 janv. 2024
Thank you!

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Would not reccommend.
I checked in very late for my reservation (2 am), and was surprised to find out that this location required an additional $100 deposit on top of the room rate, so I ran across the street to the ATM to get the cash. I have never had to pay an extra deposit on a room, so that wasn’t great. The gentleman who checked me in was very nice, however, and offered to help me get my bags up to my room. The room was tidy, but there appeared to be mildew or mold in the corners of the shower, so I chose not to use it. Not a huge deal since it was just one night’s stay but if it had been 2 nights or more, I likely would have asked for a different room. The checkout time was 11:00 am, but the housekeeping staff started knocking on my door at 10:00 asking if I was close to checking out yet. Even after I said I would be checking out around 10:30, they kept knocking on my door every 10 minutes or so, asking if I was done so they could get in and clean the room. I could understand if it was past the 11:00 checkout time, but it wasn’t. I did not appreciate that at all. I feel like the room is mine to enjoy peacefully up until checkout time. I shouldn’t be repeatedly bothered or made to feel rushed before then. However, the gentleman at the front desk who checked me out was very professional. Despite how good both front desk employees were, I won’t stay at a Travelodge again. The cash deposit, moldy shower & housekeeping staff were unacceptable for a room no less expensive than much nicer places.
Séjour de 1 nuit en décembre 2023
Josh a répondu le 8 janv. 2024
Thank you!

8/10 – Bien

Angela

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
The water took forever to get warm and neighbors were noisy
Séjour de 1 nuit en décembre 2023
britt a répondu le 15 déc. 2023
we are sorry to hear the water took a while to heat up and sorry about your neighbors this is a rare occurance, when you stay with us again if anything like that happens please let the front desk know and we will be happy to assist you

8/10 – Bien

Gregory

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en décembre 2023
Josh a répondu le 8 janv. 2024
Thank you!

6/10 – Acceptable

Delana

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Larry on nights was awesome, very helpful, made sure I was taken care of and was very friendly. Very good customer service and looks out for the customer if possible. Awesome guy!! Housekeeping iwas very pushy. I work third shift so when I go to sleep the last thing I want is to be woke up to demanding housekeeping, and coming in propping my door open for trash and towels. If I don't check out,then truthfully there is no need in knocking on my door at 830am and keep knocking til I answer. That's just rude. Other than that everything is good. I would recommend this hotel to anyone.
Josh a répondu le 8 janv. 2024
Thank you!

6/10 – Acceptable

Allen

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en novembre 2023
Josh a répondu le 20 nov. 2023
Thank you for staying with us!

8/10 – Bien

Peggy

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel
beds were decent and it was quiet and fairly clean; we only had one bath towel however and 2 hand towels
Séjour de 2 nuits en novembre 2023
Josh a répondu le 20 nov. 2023
Thank you for staying with us!

2/10 – Terrible

Marybeth

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There were bugs in our room. One crawling around in the bathroom and a large one crawling on the wall. For $480 a night this should not be happening
Séjour de 2 nuits en novembre 2023
Josh a répondu le 20 nov. 2023
Thank you for staying with us!

10/10 – Excellent

Dawn

Séjour de 2 nuits en novembre 2023
Josh a répondu le 2 déc. 2023
Thank you!

10/10 – Excellent

Angie

Séjour de 1 nuit en novembre 2023
Josh a répondu le 2 déc. 2023
Thank you!

2/10 – Terrible

Sheraven

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Will never stay here again
Was charged a fee for damaged towels. Didn't know you could damage towels by taking a shower, total scam. Housekeeping are aggressive when it comes to check out. Knocked on my door several times way before the checkout at 11. Will not catch me staying here ever again.
Séjour de 1 nuit en octobre 2023
Josh a répondu le 20 nov. 2023
Thank you for staying with us!

4/10 – Médiocre

carlton

Voyage d’affaires
Points faibles : État et installations de l’hébergement
The room was clean, but smelled musty. Needed to be deodorized and freshened.
Séjour de 1 nuit en octobre 2023
Josh a répondu le 20 nov. 2023
Thank you for staying with us!

2/10 – Terrible

Katie

Séjour de 1 nuit en octobre 2023
Josh a répondu le 20 nov. 2023
Thank you for staying with us!

8/10 – Bien

Ronald

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pet friendly.
Séjour de 1 nuit en octobre 2023
Josh a répondu le 20 nov. 2023
Thank you for staying with us!

10/10 – Excellent

Bennie

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Josh a répondu le 20 nov. 2023
Thank you for staying with us!