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Novotel Birmingham Airport – Avis

4 out of 5
Novotel Birmingham Airport
Birmingham Airport, Birmingham, England

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 496 avis sur 1003." "
Note de 8 – Bien, d’après 316 avis sur 1003." "
Note de 6 – Acceptable, d’après 95 avis sur 1003." "
Note de 4 – Médiocre, d’après 50 avis sur 1003." "
Note de 2 – Terrible, d’après 46 avis sur 1003." "

9,0/10

Propreté

8,6/10

Service et personnel

7,8/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Christophe

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mars 2023

10/10 – Excellent

EDDIE

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2022
Bahman Abbasiyan a répondu le 22 oct. 2022
Dear Eddie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Service Coordinator Novotel Birmingham Airport

10/10 – Excellent

Frederic

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pratique, 2 pas de l’aéroport
Les chambres sont propres et confortables. Le restaurant offre suffisamment de choix. L’hôtel est vraiment à 2 minutes des terminaux.
Séjour de 1 nuit en mars 2022
David Terron - Operations Manager a répondu le 4 avr. 2022
Dear Frederic, Thank you very much for your amazing feedback! Best regards, David Terron - Operations Manager

4/10 – Médiocre

Valerie

Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
a éviter!
la qualité du service et la propreté de l'hôtel ne sont tout simplement pas à la hauteur d'un Novotel. sous prétexte de COVID la chambre n'est pas nettoyée et meme sur demande le ménage est plus que succinct et pas quotidien. le restaurant est sale, les tables poisseuses ...et le sol du restaurant colle au chaussures. rapport qualité prix, c'est inadmissible pour un 4* (plus de 220£ la nuit quand meme) J e ne recommanderai certainement pas cet hotel et n'y retournerai pas.
Séjour de 4 nuits en octobre 2021

8/10 – Bien

yannick

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2021

10/10 – Excellent

Sylvie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Emplacement idéal pour l'aéroport
Personnel très serviable, lit vraiment confortable, grande chambre, emplacement idéal pour l'aéroport.
Séjour de 1 nuit en juin 2021
David Terron - Rooms Division Manager a répondu le 2 juill. 2021
Dear Sylvie, Thank you very much for your amazing feedback! We hope to see you again soon. Best regards,

10/10 – Excellent

BRUNO

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fitness Petit-déjeuner au top Amabilité du personnel
Séjour de 1 nuit en mai 2021
David Terron - Rooms Division Manager a répondu le 14 juin 2021
Dear Bruno, Thank you very much for your amazing feedback! we hope we can welcome you back soon. Best regards,

10/10 – Excellent

THIERRY

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Une nuit a l'aéroport de Birmingham
Une nuit calme et confortable dans un cadre moderne et douillet
Séjour de 1 nuit en septembre 2020
David Terron - Rooms Division Manager a répondu le 5 oct. 2020
Dear Thierry, Thank you very much for your amazing feedback! Best regards, David Terron - Rooms Division Manager

10/10 – Excellent

Edouard

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2020
David Terron - Rooms Division Manager a répondu le 26 août 2020
Dear Edouard, Thank you very much for your amazing score! We hope we can welcome you back very soon. Best regards,

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Court séjour pendant un voyage d'affaires. Hôtel qui correspond à la description.
Séjour de 1 nuit en février 2020
David Terron - Rooms Division Manager a répondu le 24 févr. 2020
Dear guest, Thank you very much for your amazing feedback! We hope to see you again very soon. Best regards, David Terron - Rooms Division Manager

8/10 – Bien

Arnaud

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
bon hotel, avec de bons services
bon hôtel, bonne restauration, personnel très sympa.Très bon wifi
Séjour de 1 nuit en janvier 2020
David Terron - Rooms Division Manager a répondu le 24 janv. 2020
Dear guest, thank you very much for such a nice score. We hope to have you again with us very soon. Best regards, David Terron - Rooms Division Manager

8/10 – Bien

Franck

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Sejour Novotel Birmingham Airport
Très belle chambre, j’ai trouvé la température un peu froide et ceci malgré la climatisation, mais pour le reste tout était parfait, j’ai dîné et pris les petit déjeuner, et tout est de très bonne qualité.
Séjour de 1 nuit en novembre 2019

8/10 – Bien

irina

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2019

8/10 – Bien

Mathias

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Déçu.
L'hôtel est très bien placé à 100m des guichets de l'aéroport. Propre et silencieux. Cependant j'ai été déçu des prestations, de niveau de qualité et finition des chambres. C'est très loin du niveau escompté pour un Novotel. Dommage mais c'est que du transité.
Séjour de 1 nuit en janvier 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon hôtel proche de l'aéroport mais prix élevé
Hôtel bien placé par rapport à l'aéroport mais prix élevé
Séjour de 1 nuit en octobre 2018

8/10 – Bien

Fabien

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good hotel
perfect location, closed from the airport.
Séjour de 1 nuit en octobre 2018

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Super
Personnel super et agreable. La chambre était très bien.
Séjour de 1 nuit en septembre 2018

4/10 – Médiocre

Timothy, Smethwick

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités
Poor quality food and uncomfortable bed
Séjour de 1 nuit en mai 2024
Front Office Team Leader Patryk Ossowski a répondu le 22 mai 2024
Dear ALAN HEPWORTH,Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport.I am sorry that your experience about bed comfort and restaurant food did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 – Bien

Sharlene

Points forts : Propreté, service et personnel
Lovely and clean
Séjour de 1 nuit en avril 2024
Front Office Team Leader Patryk Ossowski a répondu le 22 mai 2024
Dear Sharlene,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 – Bien

Amy

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very friendly staff
Séjour de 1 nuit en mai 2024
Front Office Team Leader Patryk Ossowski a répondu le 22 mai 2024
Dear Amy,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 – Terrible

Everett

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
they would not move the reservation and didn't come back
Séjour de 1 nuit en mai 2024
Front Office Team Leader Patryk Ossowski a répondu le 22 mai 2024
Dear Everett,Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport.I am sorry that your experience about cancellation policy, did not meet your expectations; please allow me to express my sincerest apologies.However, you have made non refundable reservation by third party travel agent and following travel agent terms and conditions we are not able to do anything with those types of reservation. Please, next time make flexible reservation by any travel agent or make reservation directly with Accor company hotels on accor.com At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 – Excellent

Ashleigh

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fab
Séjour de 1 nuit en mai 2024
Front Office Team Leader Patryk Ossowski a répondu le 22 mai 2024
Dear AshleighWe very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 – Excellent

David Ian

Points forts : État et installations de l’hébergement
Near airport friendly &.Helpful staff
Séjour de 1 nuit en mai 2024
Front Office Team Leader Patryk Ossowski a répondu le 22 mai 2024
Dear David,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 – Excellent

Ann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Front Office Team Leader Patryk Ossowski a répondu le 18 avr. 2024
Dear Ann,We very much appreciate your comments regarding your stay at the Novotel Birmingham AirportIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 – Terrible

Stefanos

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, service et personnel
Just avoid at all cost. The only upside is that is close to the airport. The place was just terribly busy and the staff not enough to assist the long queues of clients waiting to be served. They advertise £15 parking which is a myth, I paid £30 to park for 9 hours. The reception had not explained that you need to give registration car number, so I was stopped in the gates and asked to pay £ 25 even before getting to the parking area. Just a nightmare. The second bed was not made on arrival, being very tired at 10 pm we waited 1 hour for the bed to be made before we go to sleep. Finally and disgustingly there was urine residues on the toilet seat. For a price of £ 340 per night just not fit for purpose, never returning there.
Séjour de 1 nuit en mars 2024
Front Office Team Leader Patryk Ossowski a répondu le 18 avr. 2024
Dear Stefanos,Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport.I am sorry that your experience car park and cleanliness did not meet your expectations; please allow me to express my sincerest apologies.However, up on check in time you have been informed that we do not have own car park and we can discount 50 % of in car park NCP no. 2 and no. 3. We, also informed you that you have come to reception up on check out time to get car park QR code to discount your car park fees.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

8/10 – Bien

Katsutoshi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Front Office Team Leader Patryk Ossowski a répondu le 18 avr. 2024
Dear Katsutoshi,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport,It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Excellent

Rana

Séjour de 1 nuit en mars 2024
Front Office Team Leader Patryk Ossowski a répondu le 18 avr. 2024
Dear RanaWe very much appreciate your comments regarding your stay at the Novotel Birmingham AirportIt is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 – Médiocre

Reyes

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Very expensive car park and high fee for pets
At the time of booking it said pets were welcomed and car park was available. We arrived to be told that we could not use the parking at the hotel and that we would have to use the airport car park with a discount that meant we had to pay £30 for a day. For our dog they said we needed to pay £28. A lot of hotels don’t charge but those that do, it’s like £6 to £10. When you are going to charge that much it should be stated at the time of booking. There was nothing to indicate how much would the car park or the pet. The gentleman at reception wasn’t nice about it there. Rather unfriendly. The hotel was nice enough but we won’t be using it again as feel tricked.
Séjour de 1 nuit en février 2024
Front Office Team Leader Patryk Ossowski a répondu le 18 avr. 2024
Dear Reyes,Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport.I am sorry that your experience about parking and pet fees did not meet your expectations; please allow me to express my sincerest apologies.However, up on check in time, you have been informed that hotel does not have own car park and all car parks belongings to NCP company. We, also tole you tat we will provide you QR code to discount the car park fees 50 % off. In our hotel description is an information that car park is available but is no information that is belongings to us.Our hotel is pet friendly and we a taking fees. I am really sorry that this pet fees was higher then in other hotels. I will pass this information to our management . At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

8/10 – Bien

David

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice plsce
Very nice stay prior to going on holiday, the hotel is 50 yrs from the departure lounge, nice evening meal alt the breakfast was quite expensive for what was available
Séjour de 1 nuit en février 2024
Front Office Team Leader Patryk Ossowski a répondu le 18 avr. 2024
Dear David,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Excellent

Ross

Séjour de 1 nuit en février 2024
Front Office Team Leader Patryk Ossowski a répondu le 18 avr. 2024
Dear Ross,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Bien

Sarah

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Better direction from station needed
Séjour de 1 nuit en février 2024
Front Office Team Leader Patryk Ossowski a répondu le 18 avr. 2024
Dear KatieWe very much appreciate your comments regarding your stay at the Novotel Birmingham Airport.It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Excellent

M

Séjour de 1 nuit en février 2024

10/10 – Excellent

Joanna

Séjour de 4 nuits en février 2024
Front Office Team Leader Patryk Ossowski a répondu le 18 avr. 2024
Dear Joanna,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 – Terrible

Dawn

Séjour de 1 nuit en février 2024

10/10 – Excellent

Heather Joy

Séjour de 1 nuit en février 2024

6/10 – Acceptable

Derek

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en février 2024

2/10 – Terrible

Stephen

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Terrible service by hotels.com and Novotel
Awful service both from Novotel and Hotels.com. I made a late night decision to stay at the airport hotel to avoid a 3am departure from home the next day. I booked and prepaid at 7pm and arrived at the hotel around 9.30pm (wanting to go to bed for a very early flight. I arrived to find that Novotel hadn't processed my booking and I waited 40 minutes. I wasn't even offered a drink while I waited and paid £8.50 for a small glass of wine: a reasonable hotel would have offered that for free for the confusion. Eventually the hotel gave me access to a room saying they would sort payment out afterwards. But Hotels.com on the phone were telling me that should not go to the room, and that I needed to start again and should be put through to their "relocations department". Awful all round.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Colin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was neat, clean and tidy.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Lynda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet and comfortable
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Mark

Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Matthew

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great overnight stay for an early flight
Great location across the parking lot from the Airport. Rooms are spacious and modern. Friendly staff and delicious room service.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Mervyn

Points forts : Propreté
Séjour de 1 nuit en janvier 2024

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Someone walked into my room!!!! Do not stay!
I stayed at this hotel as a solo female traveler. I had a hectic week and when I finally arrived at hotel I was exhausted. I went to bar for a quick bite and was harnessed by bartender (took him 5 tries to finally hand me menu, yet he was just joking…this role happened throughout each ordering process). Had a very early flight and went to bed at 7:30pm, extremely tired from travel and that event with bartender. I must have forgot to lock chain to door . I was awoken at some point to someone walking into my room. My guess is they double booked my room. I was paralyzed in fear and suffering from pure exhaustion. Thankfully the person left. It took me 10 minutes to be able to get up and lock the chain. Needless to say I didn’t sleep properly the remaining time in hotel. When I approached the front desk when I checked out I was greeted with oh well, and intense questioning. I would never stay at This hotel again, regardless of the close proximity to airport. Easy pass. So many other nice hotels that value guests time and safety over this one.
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Trevor

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Dissatisfied customers
The hotel facilities were very good except we had a bad experience in the restaurant in the evening. We waited for approximately an hour for our food and it wasn’t until a waiter realised we didn’t have food that they had to reorder based on losing the order. Then when we waited to lay there was nobody available to accept our payment. They seemed to go to everyone else and ignore us. Shame because we have previously used this hotel and restaurant with no problems.
Séjour de 1 nuit en janvier 2024

8/10 – Bien

Krzysztof

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very convenient for the airport terminal, but hectic to say the least and breakfast was only OK and i was one of the first down.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Martin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pre flight hotel
Great location just a few steps from the airport. Dropped off at the front door easy check in. Would definitely use if you have an early flight.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

E

Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Quinton

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Janet

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023