5 restaurants, servant le déjeuner et le dîner; cuisine de fruits de mer
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Nirwana Resort Hotel – Avis

5 out of 5
Nirwana Resort Hotel
Jalan Panglima Pantar, Lagoi, Bintan Resorts, Bintan, Riau Islands

Avis

7,8

Bien

Note de 10 – Excellent, d’après 207 avis sur 936." "
Note de 8 – Bien, d’après 456 avis sur 936." "
Note de 6 – Acceptable, d’après 189 avis sur 936." "
Note de 4 – Médiocre, d’après 66 avis sur 936." "
Note de 2 – Terrible, d’après 18 avis sur 936." "

7,8/10

Propreté

8,2/10

Service et personnel

8,2/10

Commodités

7,4/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 – Acceptable

Michele

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Décevant malgré une jolie petite plage
L’hôtel est très vieillissant ce n’est pas un 4 étoiles 1/2 du tout. La salle de bain est très vieille et donne une impression de saleté, idem les toilettes. Les lits ne sont pas confortables malheureusement et la climatisation très bruyante. Service restaurant assez épouvantable on ne mange jamais ensemble, les plats arrivent les uns derrière les autres, et les boissons sont servis à la fin du repas. C’est assez pitoyable et décevant. Le personnel est très aimable mais fort peu compétent.
Séjour de 2 nuits en novembre 2023
Sandi a répondu le 17 nov. 2023
Dear Ms. Michele,Thank You for bringing this matter to our attention. We are sorry to hear that your experience with us was unsatisfactory. We have taken your feedback seriously and forwarded your comments to the relevant departments for their follow-up. As we are committed to improving our service, we hope that you will choose to stay again with us and give us a chance to exceed your expectations in future.

8/10 – Bien

Guillermo

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Le service dans les restaurants peut être amélioré.
Sandi a répondu le 3 févr. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. Your feedback is valuable to us. We are looking forward to having you again as a guest in our hotel.

6/10 – Acceptable

michel

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
séjour agréable mais rapport qualité prix pas assez au niveau.
Séjour de 3 nuits en octobre 2022

8/10 – Bien

luis camilo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Un super séjour reposant.
Séjour de 4 nuits en novembre 2019
Public Relations Manager, Nirwana Gardens a répondu le 13 nov. 2019
Dear Luis Camilo, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!

2/10 – Terrible

Frederic

Points forts : Propreté, service et personnel et confort de la chambre.
Il y a eu un problème car j’avais réservé une chambre pour deux adultes et deux enfants et il n’y avait qu’un seul lit dans la chambre !?!!! J’ai dû repayer 65 $ pour avoir un seul lit ! Et un de mes enfants a du meme dormir dans un canapé Je ne trouve pas ça normal voir même scandaleux j’attends une réponse de votre part Merci
Séjour de 1 nuit en février 2019
Public Relations Manager, Nirwana Gardens a répondu le 8 mars 2019
Dear Frederic, We apologize for any inconvenience you might have had during your stay. Guest satisfaction is our priority and we are very sorry that we fell short of your expectations. We are committed on the transparency to our guests and information on the room information is stated on the third-party travel site that the Suite Room has a king size bed and extra bed is available upon request. The standard capacity for maximum number of guests per room is either 2 adults + 2 children (below 12 years old), or 3 adults. Children who are 11 or younger sleep for free in the existing bedding of a shared room with a paying adult however fees apply for breakfast or should an extra bed be required. I wish to assure you that what you experienced is not typical of the quality we deliver and we will be using the feedback you provided to make improvements. Lastly, we are truly sorry for the inconveniences caused and hope that this hasn’t put you off a return stay with us again.

6/10 – Acceptable

Cyril C., Singapore

Points forts : Service et personnel
Week-end trip from Singapore
Good resort in general, but I booked 2 rooms with king size beds and the hotel was unable to offer me the second room with the king size bed (only twin bed). Also we should wait for the installation of the baby cots several hours, but fortunately babies were patient....
Public Relations Manager at Nirwana Gardens a répondu le 24 oct. 2016
Dear Cyril, thank you for taking the time to tell us about your experience. We are truly sorry for the wait to receive the baby cot and that the double beds were unavailable for the second room you booked. We will convey your feedback to the management and relevant department for review and service improvement. It is only through comments like this we can continue to improve the service we offer. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your past stay with us and for sharing your thoughts. We hope to welcome you back again for yet another stay and we hope you give us the pleasure to host you all again in the near future at Nirwana Gardens.

4/10 – Médiocre

damien, paris

Points faibles : Service et personnel, état et installations de l’hébergement
Medium resort
Not very good hotel. I think it's a resort with not very good food. Service is not in high level. Odors aren't nice Not very nice ambiance.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

Frédéric, Singapore

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bintan, c'est vraiment de l'escroquerie
Hotel très bien, rien de négatif par contre dès qu'on parle de la restauration, c'est vraiment de l'escroquerie. Les prix sont extrêmement plus cher qu'à Singapour. J'ai payé 30 SGD pour ce qui devait être un demi poulet avec des frites. J'ai reçu la moitié d'un petit coquelet tout rachitique. Déjà qu'on a pas le choix car il faut vraiment rouler un moment avant de croiser un resto en dehors du resort, mais en plus la qualité de la nourriture est vraiment de l'escroquerie par rapport au prix astronomique. Je ne retournerai plus jamais à Bintan et je conseille à tous de vous trouver d'autres destinations autour de Singapore. En plus le ferry c'est pas donné donc en faisant les comptes entre ce que coute un billet+hotel+nourriture à Phuket par exemple, je pense qu'on doit pas être beaucoup plus cher que Bintan au final.

8/10 – Bien

Nanamint, Paris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

Audrey, Paris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

C, Paris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Service Impeccable comme l'état de l'hotel
Le personnel est très accueillant. Le séjour est idéal en couple ou en famille, la piscine offre une vue imprenable sur la mer de Chine. Il y a une plage privé à coté, une salle de fitness à 1min et pas mal d'activités sportives. Nous y sommes restés 3 jours ce qui nous a paru très suffisant. La nourriture est bonne et variée. L'hôtel est bien très propre, bien entretenu et bien agencé.

6/10 – Acceptable

TAKAYUKI

Points forts : Service et personnel
When I asked activities location, reception told me wrong location.
Séjour de 1 nuit en février 2024
Sandi a répondu le 7 mars 2024
Dear Takayuki,Thank you for bringing this matter to our attention. We are sorry to hear that your experience with us was unsatisfactory. We have taken your feedback seriously and forwarded your comments to the relevant departments for their follow-up. As we are committed to improving our service, we hope that you will choose to stay again with us and give us a chance to exceed your expectations in the future.

10/10 – Excellent

Aurora

Sandi a répondu le 7 févr. 2024
Dear Ms. Aurora, Thank You for choosing Nirwana Gardens as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)

10/10 – Excellent

Peter

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023
Sandi a répondu le 4 janv. 2024
Dear Mr. Peter.Thank You for choosing Nirwana Gardens as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)

4/10 – Médiocre

Naveen

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Not so comfortable premier room
Room was not comfortable. I had premier room. Still it was not upto mark. In bathing area, water was not draining properly. Washing jet was not working properly.
Séjour de 3 nuits en décembre 2023
Sandi a répondu le 4 janv. 2024
Dear Mr. Naveen, Thank You for bringing this matter to our attention. We are sorry to hear that your experience with us was unsatisfactory. We have taken your feedback seriously and forwarded your comments to the relevant departments for their follow-up. As we are committed to improving our service, we hope that you will choose to stay again with us and give us a chance to exceed your expectations in the future.

10/10 – Excellent

SH

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff. Food options limited.
Séjour de 2 nuits en novembre 2023
Sandi a répondu le 17 nov. 2023
Dear Mr/Ms. SH, Thank You for choosing Nirwana Resort Hotel as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)

10/10 – Excellent

NAKAI

Voyage en famille
Good service
Séjour de 1 nuit en novembre 2023
Sandi a répondu le 17 nov. 2023
Dear Mr. Nakai, Thank You for choosing Nirwana Resort Hotel as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)

8/10 – Bien

Naoki

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Well maintained. Friendly staff. Good location. Shower water pressure is not very high.
Séjour de 2 nuits en août 2023

8/10 – Bien

YOSHIKO

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en août 2023

6/10 – Acceptable

Jakob

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Average hotel in a fantastic location
Outdated rooms and chaotic service. But really good location and pool area that brings this to an average rating
Séjour de 3 nuits en août 2023

8/10 – Bien

Taohai

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mai 2023
Sandi a répondu le 26 mai 2023
Dear Mr/Ms. Taohai Lin,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

8/10 – Bien

Sampath

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property is vast and good. The breakfast was good. However the food ordered in the restaurant “The coffee shop” wasn’t great. The fish was so dry and chewy. It was not even close to soft. The other restaurants like Kelong and Dino was better.
Séjour de 3 nuits en mai 2023
Sandi a répondu le 26 mai 2023
Dear Mr. Sampath,Thank you for taking the time to write to us.First of all our sincerest apologies for the inconvenience you experienced at The Coffee Shop restaurant. We always strive to give the best service to our guest and we are sorry that we did not meet your expectation. We hope to see you again soon to change your expectations.

10/10 – Excellent

JUN

Séjour de 1 nuit en avril 2023
Sandi a répondu le 26 mai 2023
Dear Ms/Mr. Jun,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfortable place with good service. Renovations happening at some places that created some noise and smoke. Some f&b segments were closed too and on Mondays but generally the stay was enjoyable. Would have preferred to be given a pool/beach facing room since it was quiet on a Monday but was given the back facing unit.
Séjour de 2 nuits en avril 2023

8/10 – Bien

Gordon

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2023
Sandi a répondu le 26 mai 2023
Dear Mr. Gordon,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

6/10 – Acceptable

SIDHARTH

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2023
Sandi a répondu le 26 mai 2023
Dear Mr. Sidharth,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

2/10 – Terrible

Alexander

Séjour de 1 nuit en avril 2023
Sandi a répondu le 26 avr. 2023
Thank you for staying with us.

4/10 – Médiocre

Franck

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The beach is very dirty and no good breakfast
Séjour de 2 nuits en mars 2023
Sandi a répondu le 29 mars 2023
Dear Mr. Franck,Thank you for taking the time to review your stay with us. We apologize if any failure to serve you well. Your feedback is valuable to us. And we have share your review to our management.

10/10 – Excellent

Marie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Toppen!
Jättefin resort. Lite ödsligt på vardagar då även restauranger stänger så utbudet blir begränsat. På helgen lever resorten upp, hela utbudet är öppet och det är ett mycket trevligt ställe.
Séjour de 3 nuits en février 2023
Sandi a répondu le 10 mars 2023
Dear Ms. Marie,Thank you for taking the time to review your stay with us. We apologize if any failure to serve you well. Your feedback is valuable to us.

8/10 – Bien

Ginna

Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
It was a great stay, even i got an upgrade during weekday, they will cover you also for free shuttle and return to ferry terminal, breakfast also had many choice, the pool also beautiful
Sandi a répondu le 8 févr. 2023
Dear Ibu Ginna,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us. Looking forward to seeing you again soon.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Nice for a short getaway. Local transport operators can bring you to places of interest at competitive price; have their numbers handy.
Séjour de 1 nuit en janvier 2023
Sandi a répondu le 3 févr. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Excellent

kyoko

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
大変いいホテルでした
Sandi a répondu le 3 févr. 2023
Dear Traveler. Thank you for your review and for choosing our hotel.We are looking forward to having you again as a guest in our hotel.

8/10 – Bien

Yasuhiko

Voyage en famille
Points forts : Service et personnel, confort de la chambre
Séjour de 2 nuits en décembre 2022
Sandi a répondu le 3 févr. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel.

8/10 – Bien

Nitin

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Decent property, efficient & friendly staff but very limited options for dining. I would never eat at the Spice restaurant again. No lockers in the sauna.
Sandi a répondu le 3 févr. 2023
Dear Guest. Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We apologize if any failure to serve you well. Your feedback is valuable to us.

10/10 – Excellent

Pradeep

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2022
Sandi a répondu le 3 févr. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2022
Sandi a répondu le 3 févr. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel.

8/10 – Bien

Sujatha K

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The room was good. The staff were friendly and our needs were attended immediately upon request. The WIFi was bit slow and was available only in the room.
Séjour de 2 nuits en décembre 2022
Sandi a répondu le 3 févr. 2023
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We apologize if any failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.

10/10 – Excellent

NITIN

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hospitality and great people. One comment is the the restaurants on site are limited and can be expensive, a shuttle to town would ad a. local touch to this

6/10 – Acceptable

Jules

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
The hotel had a monopoly over taxi prices which was disgusting... o could go on but cant be bothered
Séjour de 8 nuits en septembre 2022

4/10 – Médiocre

Kyusun

Séjour de 1 nuit en septembre 2022

4/10 – Médiocre

george

Séjour de 11 nuits en juillet 2022

2/10 – Terrible

Stuart

Séjour de 2 nuits en juillet 2022

4/10 – Médiocre

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, confort de la chambre
Points faibles : État et installations de l’hébergement
Do not Recommend
The beach was covered in sticky tar, we couldn't go in the water or even walk on the beach. The resort also seemed dead, there was 3 or so families in the entire resort. Everything was incredibly expensive and the staff were not service oriented at all. Bad customer service, expensive resort, not a happening place.
Séjour de 1 nuit en mars 2020
Public Relations Manager, Nirwana Gardens a répondu le 18 mars 2020
Dear Guest, thank you for taking the time to share your review and we sincerely regret that our resort infrastructure continues to affect your experiences with us. Sorry, you couldn't enjoy the beach thoroughly due to the pollution. We know how this can interrupt the vacation fun and the frustration falls on our resort too. We have feedback this to the relevant authorities and hope that it won’t affect the resort for long as we work hard on promoting our lovely beach. We have also extended more manpower to clean the beach in the meantime. Due to the travel restrictions happening globally, it has affected most tourism industry and the occupancy at our Resort. The priority of all travellers come first and we wish everyone strength and good health as we overcome this global pandemic together. Although you had indicated otherwise, I do hope you would give us another opportunity to welcome you back for a more memorable stay with us next time.

6/10 – Acceptable

pia

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Nterferie med teenagere
Lækkert resirrmen stort set alt var lukket ned. Man kunne ikke komme ud fra resortet. Ufattelig dyrt
Séjour de 3 nuits en février 2020
Public Relations Manager, Nirwana Gardens a répondu le 19 févr. 2020
Dear Pia, thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sorry that there were shortfalls that affected what could have been a more memorable experience with us. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. Although you had indicated otherwise, I do hope you would give us another opportunity to welcome you back for a more memorable stay with us next time.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2020
Public Relations Manager, Nirwana Gardens a répondu le 19 févr. 2020
Dear Guest, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!

8/10 – Bien

Voyageur vérifié

Points forts : Confort de la chambre
Good hospitality
wifi is a bit slow and have limit of number of connection. The facilities are not brand-new but staffs were nice.
Séjour de 1 nuit en janvier 2020
Public Relations Manager, Nirwana Gardens a répondu le 19 févr. 2020
Dear Guest, thank you for sharing your feedback. We would like to apologise for the inconvenience you experienced in dealing with the internet. Due to geographical aspect and infrastructure, it is difficult to cover and link network between islands hence the network in Indonesia is generally slower. However, we assure you that your feedback will give the opportunity to remedy any problem that may exist and help to improve our services further. We would love to have you back to better serve you in the near future at Nirwana Gardens.

10/10 – Excellent

shuntaro

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2020
Public Relations Manager, Nirwana Gardens a répondu le 19 févr. 2020
Dear Guest, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!

8/10 – Bien

Kelly

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice change before heading home
Resort is located an hours ferry ride from Singapore (terminal is close to Changi Airport). The ferry ride was pretty good but we had a few patches of rough seas. On arrival the pre arranged bus was waiting for us to take us straight to the resort and on arrival we were greeted with a short local welcome dance and drink. Check in was easy and everyone was very friendly. There were not alot of visitors at that time of year (mid Jan appears to be their slow season till Chinese New Year starts in Feb). Resort was still lovely but without the touristy vibe with half of the activities closed I guess due to lack of patronage and many places took advantage of this time to do maintenance. The rooms were basic but had what we needed. A free shuttle bus was offered to go to nearby places within Nirwana Gardens if required. We were only there 1 night. If we stayed longer we would have tried one of the golf courses there as they looked amazing and town apparantly was an hour and half away where the Temples and Elephant park was. Still a pleasant interlude before heading back home although reasonably expensive to stay too long.
Séjour de 1 nuit en janvier 2020
Public Relations Manager, Nirwana Gardens a répondu le 21 janv. 2020
Dear Kelly, thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed your stay with us and we look forward to serving you again in the future.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel
Séjour de 2 nuits en janvier 2020
Public Relations Manager, Nirwana Gardens a répondu le 21 janv. 2020
Dear Guest, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!