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Holiday Inn Binghamton Downtown, an IHG Hotel – Avis

3 out of 5
Holiday Inn Binghamton Downtown, an IHG Hotel
2-8 Hawley Street, Binghamton, NY

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 460 avis sur 852." "
Note de 8 – Bien, d’après 194 avis sur 852." "
Note de 6 – Acceptable, d’après 95 avis sur 852." "
Note de 4 – Médiocre, d’après 46 avis sur 852." "
Note de 2 – Terrible, d’après 57 avis sur 852." "

8,6/10

Propreté

9,0/10

Service et personnel

8,2/10

Commodités

8,4/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

Jacques

Séjour de 1 nuit en novembre 2023
{AK} General Manager a répondu le 29 nov. 2023
Dear Jacques,Thank you for your stay and for measuring our services 4/5. Your appreciation will motivate the team to keep working on improvements.We value your loyalty and look forward to your next stay.

10/10 – Excellent

Sophie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bien situé
Séjour de 1 nuit en avril 2023
AK - General Manager a répondu le 24 avr. 2023
Dear Sophie,Thank you for your stay and for measuring our services 5/5. Your appreciation will make my team go the extra mile to match your expectations, always.We value your loyalty and are eager to serve you again.

4/10 – Médiocre

Nicolas

Séjour de 1 nuit en août 2022

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Downtown
Séjour de 1 nuit en avril 2021
Jeff a répondu le 25 avr. 2021
Thank you for the great review! We're glad our downtown location helped to make your stay a pleasant one. We look forward to your next visit to the Holiday Inn Downtown Binghamton!

10/10 – Excellent

Christine

Voyage en famille
Room was clean staff was friendly
Séjour de 1 nuit en mai 2024
Maryanne Burchett a répondu le 13 mai 2024
Christine:Thank you for online review. We value your feedback. I am thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 – Bien

Hei Man

Voyage en famille
Points forts : Propreté, service et personnel
The hotel doesn’t provide toothbrushes and toothpaste.
Séjour de 1 nuit en mai 2024
Maryanne Burchett a répondu le 13 mai 2024
Hei ManThank you for your online review. I would like to apologize for the miss communication. We do offer toothbrushes and toothpaste to our guests. I will share your comments with the team to ensure we continue to convey the proper information. We do hope you will stay with us again.

10/10 – Excellent

Antoinette

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024
Maryanne Burchett a répondu le 13 mai 2024
AntoinetteThank you for your online review we value your feedback. I am thrilled you enjoyed your stay. Come back and see us again soon.

2/10 – Terrible

Ed

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The property is a dive
Séjour de 2 nuits en mai 2024
Maryanne Burchett a répondu le 13 mai 2024
Dear Ed:Thank you for your online review. I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. You are welcome to contact me so we discuss your issues that you encountered during your stay. Again my sincerest apologies and we do hope you will try us again.

10/10 – Excellent

Juleysi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mars 2024
Maryanne Burchett a répondu le 13 mai 2024
Juleysi:Looks like you enjoyed your stay with us. come back and see us again soon.

10/10 – Excellent

Karen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 13 mai 2024
Karen:Thank you for your online review. Looks like you had a great stay... Come back and see us again soon.

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 13 mai 2024
RobertThank you for your online review. We value your feedback. I am thrilled you enjoyed your stay. Come back and see us again soon.

10/10 – Excellent

Ewa

Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 21 mai 2024
Dear Ewa: Thank you for your online review. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 – Excellent

Heather

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Car park was full but very help full to fit us in where the was no parking spot
Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 13 mai 2024
HeatherThank you for your online review. Parking can sometimes be a challenge as we are in downtown. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 – Excellent

Tara

Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 13 mai 2024
Tara:It looks like you had a great stay.. Thank you for your online review. We value your feedback. Come back and see us again soon.

10/10 – Excellent

Filipp, Rivervale

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Parking was full, we were told to park on the yellow striped areas. There was a party going on all night in the rooms on our floor, loud noises and all. Did not get a good night sleep. Otherwise the hotel is nice and convenient, staff is super friendly and helpful. Will stay again.
Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 13 mai 2024
Dear Flipp:Thank you for your online review. We value your feedback. I would like to apologize for the limited parking and noise level. This is not the level of service we prefer to offer at the hotel. We are glad the remainder of your stay was pleasant. Come back and see us again soon.

10/10 – Excellent

Pavel

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Arrived late at 1 am, the staff works, no need to look for an associate to check-in. Good spacious room, excellent hot breakfast, and most important: opennable window!!!
Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 13 mai 2024
PavelWe are glad you enjoyed your stay with us. Come back and see us again soon.

10/10 – Excellent

Michelle

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
I really thought that the pool would have been warmer. I didnt go swimming for more than 5 minutes. With as nice as the rest of the hotel is i would have also thought that the pool area would have been just as nice. It doesnt seem to be as taken care of as the rest of the hotel.
Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 13 mai 2024
MichelleThank you for your online review. I would like to apologize for our pool area. I will share your comments with the team to ensure we continue to offer exceptional guest experience. I am glad to hear you enjoyed the rest of your stay. Come back and see us again soon.

10/10 – Excellent

Barbara

Points forts : Commodités, état et installations de l’hébergement
Clean Convenient and Congenial! The 3 C’s were met ! 😁
Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 13 mai 2024
Barbara:We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 – Excellent

Iris

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent location
Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 13 mai 2024
IrisWe are thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 – Bien

Jeannette

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I stayed overnight. Staff was nice. Hotel was clean. My room was on the smaller side. It had a lot of amenities. Free parking. Good value for the money.
Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 13 mai 2024
JeannetteThank you for your online review. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 – Excellent

Mike

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overall excellent for what you would expect from a Holiday Inn in Binghamton. Rooms were updated and clean. Breakfast was solid. Walkable to downtown restaurants.
Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 13 mai 2024
MikeWe are thrilled you enjoyed your stay with us. Come back and see us again soon.

6/10 – Acceptable

Elizabeth

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The staff was very pleasant and the hotel is conveniently located, but our room had a strange piece of garbage on the floor (it looked like gauze of some sort?) that we did not want to touch and therefore left there. Our AC also did not work, the room was about 76° despite us trying to turn it down to 68° and it was therefore really uncomfortable.
Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 13 mai 2024
Elizabeth:Thank you for your online review. We value your feedback. I would like to apologize for the cleanliness of your rooms and ac. This is not the level of service we prefer to offer at this hotel. I will share your comments with the team to ensure we continue to offer exceptional guest experience. We do hope you will try us again.

10/10 – Excellent

Robert

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Convenient location to sports related facilities in Binghamton.
Séjour de 1 nuit en avril 2024
Maryanne Burchett a répondu le 13 mai 2024
Robert:We are glad you enjoyed your stay and found our location convenient. Come back and see us again soon

2/10 – Terrible

Arielle

Séjour de 1 nuit en mars 2024
Maryanne Burchett a répondu le 13 mai 2024
Arielle:I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. We do hope you will try us again.

4/10 – Médiocre

William

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Tried to go to the bar restaurant twice, first time the bartender was missing, The second time she was rude. Upon check in was told it was open until 10 pm. It was closed by 9 apparently. Also a rodent running around in the lobby was not great.
Séjour de 1 nuit en mars 2024
Maryanne Burchett a répondu le 13 mai 2024
Dear WilliamI would like to offer my sincere apology for your experience at the hotel. The bartender should have been there and extend exceptional hospitality to you. I will address this with the team to ensure we continue to offer excellent guest experience.

8/10 – Bien

Tim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice

4/10 – Médiocre

John

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed at the hotel because it was in walking distance of our concert venue. However, I was awakened multiple times during the night by another guest constantly trying to use their room key on my door. I ended up having to confront her in order to get her to stop. The noise from nearby rooms and other guests on my floor was equally as loud. Lastly, my room was 76 degrees, and the thermostat couldn't be adjusted, so I had to turn on the A/C to try to combat the heat. I didn't get any sleep at all during my stay and ended up checking out earlier than planned just to get home so I could rest.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Christina

Séjour de 1 nuit en mars 2024
Maryanne Burchett a répondu le 13 mai 2024
Christina:Thank you for your online review. We value your feedback. Come back and see us again soon.

10/10 – Excellent

Maurice

Séjour de 1 nuit en mars 2024
Maryanne Burchett a répondu le 13 mai 2024
MauriceLooks like a great stay! Come back and see us again soon.

10/10 – Excellent

L

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Phil

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Janet

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Maryanne Burchett a répondu le 22 févr. 2024
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 – Excellent

Joel

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great staff. Nice property. Awesome shower!!
Séjour de 1 nuit en février 2024
Maryanne Burchett a répondu le 17 févr. 2024
Joel Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay. Come back and see us again soon.

8/10 – Bien

Joanne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Maryanne Burchett a répondu le 17 févr. 2024
JoanneThank you for your online review. We value your feedback. Glad you enjoyed your stay with us. Come back and see us again soon.

10/10 – Excellent

Hector

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good service
Séjour de 1 nuit en février 2024
Maryanne Burchett a répondu le 17 févr. 2024
HectorThank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

4/10 – Médiocre

Jill

Séjour de 2 nuits en janvier 2024
Maryanne Burchett a répondu le 13 mai 2024
Dear JillLooks like we missed the mark on your stay. I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. We do hope you will try us again.

10/10 – Excellent

Nicholas

Voyage en famille
Points forts : État et installations de l’hébergement
The one issue I had was a coupe doors down there was a group of people celebrating a birthday party in the hallway and was very loud in the hallway and in their rooms.
Séjour de 2 nuits en janvier 2024
Maryanne Burchett a répondu le 29 janv. 2024
Thank you for your online review we value your feedback. I would like to apologize for the noise level. I am glad you enjoyed the rest of your stay. Come back and see us again soon.

10/10 – Excellent

Norberto

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was very good, breakfast was excellent.
Séjour de 1 nuit en janvier 2024
Maryanne Burchett a répondu le 29 janv. 2024
Thank you for your online review. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 – Excellent

Mary

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean and very nice
Séjour de 1 nuit en décembre 2023
Maryanne Burchett a répondu le 29 janv. 2024
Thank you for your online review. We value your feed back. We are glad you enjoyed your stay with us. Come back and see us again soon.

10/10 – Excellent

L

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Maryanne Burchett a répondu le 29 janv. 2024
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 – Bien

William

Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
{AK} - General Manager a répondu le 15 janv. 2024
Dear William,Thank you for your stay and for measuring our services 4/5. Rest be assured that we will keep working on improvements for a perfect 5/5.We value your loyalty and look forward to your next visit.

10/10 – Excellent

Holly

Séjour de 2 nuits en janvier 2024
{AK} - General Manager a répondu le 15 janv. 2024
Dear Holly,Thank you for your stay and for measuring our services 5/5. Your appreciation will motivate the team to keep working on to meet your expectations.We value your loyalty and look forward to your next visit.

2/10 – Terrible

Tiffany

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The safety and quietness was DEFINETLY not there. I did not sleep at all due to a domestic violence issue in the room next door which the police DEFINATELY SHOULD HAVE BEEN CALLED ABOUT!!!!!!!!!!!! Next time I will just take that upon myself to do that instead of going to staff of this property.
Séjour de 1 nuit en janvier 2024
{AK} - General Manager a répondu le 15 janv. 2024
Dear Tiffany,We thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience you had from adjacent room guest. The security did go up the room and warned them about the disturbance to the other guests. He did spend 15 minutes on the floor to monitor the same to assess if police had to be called.

6/10 – Acceptable

Robert

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté
Was good but room floor had trash on it and there was hair in the sink.
Séjour de 1 nuit en janvier 2024
{AK} General Manager a répondu le 12 janv. 2024
Hello Robert,Thank you for your stay and for sharing your feedback. We sincerely apologize for not having met your expectations. Rest be assured that we will keep working on improvements to exceed your expectations.

2/10 – Terrible

Craig

Voyage en famille
Points faibles : Commodités
they gave me the wrong room 3 times and the rooms were not clean
Séjour de 1 nuit en janvier 2024
{AK} General Manager a répondu le 12 janv. 2024
Hello Craig,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience. A detailed investigation revealed that Expedia booking stated that you reserved a handicap room whereas you wanted a King room. We have taken up this issue with the third party reservations.

10/10 – Excellent

Anthony

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
{AK} General Manager a répondu le 12 janv. 2024
Dear Anthony,Thank you for your stay and for measuring our services 10/10. Your appreciation will motivate the team to keep working on improvements further.We value your loyalty and look forward to serving you again.

6/10 – Acceptable

Emily

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The room was 80°F when I checked in, with the aircon in the on position and the fan running, had to turn it off and crack the window for the room to be a livable temperature. Was told that the hotel does not have a dual system so only the heat or air in the entire place could be on. Every inch of the hotel was boiling. If you need ADA compliance in any form, inform the hotel because the room I was given was listed as ADA compliant (I don't need ADA so it was fine for me personally) but there were many things that were inaccessible. Furniture in the way of the entry and blocking the pathway around the entire bed, light fixtures inaccessible from the bed, handsoap mounted to the wall at the back of the sink.
Séjour de 3 nuits en décembre 2023
[AK] - General Manager a répondu le 12 janv. 2024
Dear Emily,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience. Rest be assured that we have noted your observations and strive to improve our services.

6/10 – Acceptable

Michael

Séjour de 1 nuit en décembre 2023
Maryanne Burchett a répondu le 29 janv. 2024
Thank you for your online review. We do value your feedback. Looks like we missed the mark on your stay. I would like to apologize for failing to exceed your expectations. We do hope you will try us again.

6/10 – Acceptable

Joel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
{AK} - General Manager a répondu le 1 janv. 2024
Dear Joel,We thank you for your stay and for sharing your feedback. It looks that we have not met with your expectations, rest be assured that we will keep working on improving our services. We value your loyalty and look forward to your next visit.

8/10 – Bien

Robert

Séjour de 1 nuit en décembre 2023
{AK} - General Manager a répondu le 1 janv. 2024
Dear Robert,We thank you for your stay and for measuring our services 8/10. Your appreciation will go a long way in keeping improving our services.We value your loyalty and look forward to your next visit.