Terrasse/patio
Vérifier la disponibilité

Hotel Marina Riviera – Avis

3 out of 5
Hotel Marina Riviera
40770 Big Bear Blvd, Big Bear Lake, CA

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 537 avis sur 1000." "
Note de 8 – Bien, d’après 272 avis sur 1000." "
Note de 6 – Acceptable, d’après 106 avis sur 1000." "
Note de 4 – Médiocre, d’après 44 avis sur 1000." "
Note de 2 – Terrible, d’après 41 avis sur 1000." "

8,8/10

Propreté

8,8/10

Service et personnel

8,0/10

Commodités

8,4/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 – Bien

Jerry

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Hôtel charmant au bord du lac
Hôtel un peu vieillissant mais charmant au bord du lac. Les chambres sont un peu petites pour 4 personnes. Le personnel est efficace mais pourrait être plus chaleureux.
Séjour de 3 nuits en décembre 2019
Front Desk a répondu le 26 déc. 2019
Thank you for your feedback. We are so glad you enjoyed your stay. We hope to see you again.

8/10 – Bien

Frank

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Au calm à la montagne
Chambres agréables,, vue exceptionnelle sur le lac, belle piscine chauffée et beau jacuzzi
Séjour de 1 nuit en juillet 2019
Staff a répondu le 10 juill. 2019
We are thrilled to hear that you enjoyed your stay! Thank you for sharing your feedback.

10/10 – Excellent

Vladyslav

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great experience, very cozy place and magical atmosphere
Séjour de 1 nuit en avril 2024
Hotel Marina Riviera Team a répondu le 10 mai 2024
We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon! Thank you,

2/10 – Terrible

Bhaskar

Séjour de 1 nuit en mai 2024
Hotel Marina Riviera Team a répondu le 18 mai 2024
We are so happy to hear you enjoyed your stay with us. Thank you for posting this review and we look forward to welcoming you back soon! Thank you.

10/10 – Excellent

Sylvi

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great lakefront location. Enjoyed the free barista coffee and hot chocolate. Would love this location in both summer and winter months!
Séjour de 1 nuit en mai 2024
Hotel Marina Riviera Team a répondu le 10 mai 2024
We are so happy you enjoyed your stay with us! Thank you for posting this review and we look forward to welcoming you back soon!

10/10 – Excellent

Chris

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We truly enjoyed our stay here! Walking distance to the Village made the stay fun and convenient.
Séjour de 2 nuits en avril 2024
Hotel Marina Riviera Team a répondu le 10 mai 2024
We are so happy you enjoyed your stay with us! Thank you for posting this review and we look forward to welcoming you back soon!

10/10 – Excellent

Emiliano

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect location and super relaxing
Séjour de 1 nuit en avril 2024
Hotel Marina Riviera Team a répondu le 10 mai 2024
We are so happy you enjoyed your stay with us! Thank you for posting this review and we look forward to welcoming you back soon!

6/10 – Acceptable

Kim

Voyage en famille
Points forts : Propreté
The view was beautiful ❤️there was no coffee maker, and no ice. Its not completely finidhed, lobby was still inder construction. Room was nice and clean. Staff was nice.
Séjour de 1 nuit en avril 2024
Hotel Marina Riviera Team a répondu le 10 mai 2024
We are so happy you enjoyed your stay with us! Thank you for posting this review. We look forward to welcoming you back soon! When our ice lobby and amenities are fully running.

6/10 – Acceptable

Leslie

Voyage de couple, Voyage avec des animaux de compagnie
The rooms were tastefully done… there’s no coffee pot, which was too bad.. the front door to my room was not installed properly , so it leaked cold air. I put my coat on floor to block air flow and cranked heat. The bath was next to front door which made for a chilly shower.. they only had 2 bath towels per room as well … details…. Not hotels fault, but the rim above sounded like they were taking dancing lessons… ugh. That was painful….
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Rachel

Séjour de 1 nuit en janvier 2024
Hotel Marina Riviera Staff a répondu le 18 mai 2024
We are so happy to hear you enjoyed your stay with us. Thank you for posting this review and we look forward to welcoming you back soon! Thank you.

10/10 – Excellent

Catherine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I like the property. Staff is nice, the property and our room awesome and the view was spectacular. Very clean and comfortable. Highly recommended and most of all its pet friendly. I recommend this property to my friends that is planning to visit big bear soon.
Séjour de 1 nuit en avril 2024
The Marina Riviera Team a répondu le 21 avr. 2024
Catherine,We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon!Thank you!

8/10 – Bien

Alain

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good for the price
Séjour de 1 nuit en avril 2024
The Marina Riviera Team a répondu le 21 avr. 2024
Alain,We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon!Thank you,

10/10 – Excellent

Andrea

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Incredible service! Free coffee/tea/hot cocoa 24/7 including cappuccinos etc. Everyone we encountered was friendly and went above and beyond to be helpful. the location and views are hard to beat too!
Séjour de 1 nuit en avril 2024
Hotel Marina Riviera Team a répondu le 21 avr. 2024
Andrea,We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon!Thank you,

10/10 – Excellent

German

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was nice about our stay and perfect location near everything.
Séjour de 2 nuits en avril 2024
Hotel Marina Riviera Team a répondu le 21 avr. 2024
German,We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon!Thank you,

2/10 – Terrible

Karu

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
The Marina Riviera Team a répondu le 18 avr. 2024
This was a no-show booking.

4/10 – Médiocre

lisa

Voyage en famille
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
They have no amenities or ice machine and are unapologetic about it. I paid $530 for two nights (weekend). The response to my complaint was that this is not 4/5 star pricing...um, ok. I did not enjoy my stay or appreciate having to repack and move rooms at the end of a very long day (and drive from Irvine) because the bathroom sink did not work. They told me they were waiting on the right part and returned with a screwdriver to try and get it to work. It did not work. They did give me an option to move rooms or wait til morning for maintenance... my bathroom sink was stopped up...is that really a choice? I also could only get a small amount of ice because they have small bags at the "front desk" that she had to bang against the wood patio to provide to me. I was told they won't get an ice machine because they do not yet have a lobby. I never even got a follow up from the manager or an apology. After I left, I did text them and their responses are rude and clearly unapologetic. The Hilton Suites (at the bottom of Summit) down the road is a much better option and is new w/ amenities and cheaper pricing.
Séjour de 2 nuits en avril 2024
The Marina Riviera Team a répondu le 15 avr. 2024
Hi Lisa,I apologize you were unsatisfied with your stay. As stated in our text to you, our sink was operable prior to check in as we inspect all of our rooms before anyone checks in. We aren't exactly sure what happened, but by the time you let us know late in the evening, our maintenance was not on the property. We do apologize that you were unsatisfied, however, and wish you nothing but the best.

10/10 – Excellent

Chris

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
The Marina Riviera Team a répondu le 15 avr. 2024
Thank you for your feedback! We are thrilled you enjoyed your stay with us. We hope to host you again next time!

10/10 – Excellent

Ximena

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was incredibly kind, and the room was very comfy and clean. The village and great restaurants are within walking distance. Plus, a beautiful lake view! Definitely would stay here again :)
Séjour de 1 nuit en avril 2024
The Marina Riviera Team a répondu le 13 avr. 2024
Thank you for your feedback! We are so happy to hear you enjoyed your stay! We hope to host you again next time!

10/10 – Excellent

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
The Marina Riviera Team a répondu le 13 avr. 2024
Thank you for your feedback! We are thrilled to hear you enjoyed yourself! We hope to host you again next time!

8/10 – Bien

Dan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The positive reviews of this hotel are true. The staff are helpful and friendly. The location was perfect, and the facilities were clean. But as mentioned in other reviews, if your room is a bottom floor, prepare for noise from the room above. You can hear every step.
Séjour de 2 nuits en avril 2024
The Marina Riviera Team a répondu le 13 avr. 2024
Thank you for your feedback! We are hoping to get the noise issue taken care of very soon!We hope to host you again next time!

8/10 – Bien

Anthony

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great views
Séjour de 1 nuit en avril 2024
The Marina Riviera Team a répondu le 13 avr. 2024
Thank you for your feedback! We hope to host you again next time!

4/10 – Médiocre

Maira

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The Marina Riviera Team a répondu le 13 avr. 2024
We are sorry you were upset about us messaging you in regards to the noise complaint. Unfortunately, it is protocol for us to take action, and we did so with the utmost respect. We hope you have a wonderful rest of your weekend.

8/10 – Bien

Yuni

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Must have breakfast room!
Séjour de 2 nuits en avril 2024
The Marina Riviera Team a répondu le 3 avr. 2024
Hi Yuni,We do plan to have a full bar and restaurant coming soon to the hotel!

4/10 – Médiocre

jasmen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love the hotel, but the walls are very thin and its unbearable when people above you , you hear their TV and you hear every step they take . We had to leave the room early because of that noise, if you want to be on the third floor you have to pay extra money, in my opinion its not fear for any guest who still pays lots of money for the room and still have a bad experience of the noise coming from upstairs, I am very disappointing, the hotel is in a great area, but the noise is unbearable.
Séjour de 1 nuit en février 2024
The Marina Riviera Team a répondu le 3 avr. 2024
Hi Jasmen, We do apologize that we did not meet your expectations. We know how frustrating that can be and are happy to remind neighbors to be respectful if you reach out and let us know.

10/10 – Excellent

Robyn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved the view of the lake and also front desk personnel are very friendly and helpful
Séjour de 1 nuit en avril 2024
The Marina Riviera Team a répondu le 3 avr. 2024
Thank you for your feedback. We are thrilled to hear you enjoyed your stay with us! We hope to host you again soon!

10/10 – Excellent

Chan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
The Marina Riviera Team a répondu le 4 avr. 2024
Thank you for your feedback! We hope to host again next time!

10/10 – Excellent

Vinh

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a nice stay
Séjour de 1 nuit en avril 2024
The Marina Riviera Team a répondu le 3 avr. 2024
Thank you for your feedback. We are thrilled to hear you enjoyed your stay with us! We hope to host you again soon!

10/10 – Excellent

Jae Suk

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
The Marina Riviera Team a répondu le 3 avr. 2024
Thank you for your feedback. We are thrilled to hear you enjoyed your stay with us! We hope to host you again soon!

10/10 – Excellent

christena

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful resort , absolutly love the decor and the coziness of the room . Wonderful stuff Vanessa, and Cailey went above and beyond to provide an amazing experience . We will defiantly be back .
Séjour de 1 nuit en mars 2024
The Marina Riviera Team a répondu le 28 mars 2024
Christena, thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 – Excellent

Taylor

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We absolutely loved our stay at Marina Rivera. Upon arrival, we were greeted by Cailey who deserves a huge shoutout. She was beyond accommodating & helpful. She went above & beyond for us and we are so grateful! Would definitely recommend this hotel and will be back in the future!
Séjour de 1 nuit en mars 2024
The Marina Riviera Team a répondu le 25 mars 2024
Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay! We hope to host you again soon.

10/10 – Excellent

Maya

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Really great place!! Perfect for the weekend
Séjour de 2 nuits en mars 2024
The Marina Riviera Team a répondu le 25 mars 2024
Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay! We hope to host you again soon.

10/10 – Excellent

Claire

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mars 2024
The Marina Riviera Team a répondu le 21 mars 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 – Excellent

Sheila

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
The Marina Riviera Team a répondu le 21 mars 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 – Bien

William, San Diego

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There is a lot to like about the Marina Rivera - location is tough to beat & Great Lake views! Easy walk to the village night life area - shuttle available & complimentary coffee - only thing missing is a small table in the room - will visit again soon! Hats off to front desk staff
Séjour de 2 nuits en mars 2024
The Marina Riviera Team a répondu le 21 mars 2024
William! Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us and can't wait to host you again soon!

10/10 – Excellent

Simon

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great property, close to village and wonderful views of the lake.
Séjour de 1 nuit en mars 2024
The Marina Riviera Team a répondu le 21 mars 2024
Simon, thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 – Excellent

Anna liza

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Receptionist is vey nice
Séjour de 1 nuit en mars 2024
The Marina Riviera Team a répondu le 17 mars 2024
Thank you for your feedback Anna liza, we appreciate it! We hope to host you again next time!

10/10 – Excellent

Karla

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent Service, super clean, amazing view.
Séjour de 1 nuit en mars 2024
The Marina Riviera Team a répondu le 16 mars 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again soon!

10/10 – Excellent

aixiao

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything good
Séjour de 1 nuit en mars 2024
The Marina Riviera Team a répondu le 16 mars 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again soon!

10/10 – Excellent

IRINA

Séjour de 1 nuit en mars 2024
The Marina Riviera Team a répondu le 28 mars 2024
Irina, thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 – Bien

Anthony

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
The Marina Riviera Team a répondu le 10 mars 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

10/10 – Excellent

Angela

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice rooms, right by the lake, complimentary cocoa and coffee.
Séjour de 1 nuit en mars 2024
The Marina Riviera Team a répondu le 10 mars 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

10/10 – Excellent

gloria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great staff
Séjour de 1 nuit en février 2024
The Marina Riviera Team a répondu le 10 mars 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

10/10 – Excellent

Benilyn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super clean and new. Plenty of parking and easy access and walking distance to restaurants and bars. Very impressed and very happy with this place. Awesome lake view from rooms.
The Marina Riviera Team a répondu le 10 mars 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

6/10 – Acceptable

Mahyar

Points faibles : Propreté
The area is good and it’s close to lake. There is no elevator. They don’t have break fast. There is no lobby and they made one of the room check in area.
Séjour de 1 nuit en mars 2024
The Marina Riviera Team a répondu le 10 mars 2024
Mahyar, We do apologize for not meeting your expectations. We do not have breakfast as of now, nor do we advertise it. We hope you have a great rest of your week.

4/10 – Médiocre

Kevin

Voyage en famille avec de jeunes enfants
Points faibles : Commodités
The fridge doesn't get cold enough, the towels were wet when we arrived, the area felt unsafe, paper thin walls—the people above us were arguing at 3 am and you can virtually hear every sound and every step they take, there was a red stain on the bed, the shower glass needs to be extended out further because when you take a shower the entire bathroom gets soaked. Other than that it was ok.
Séjour de 1 nuit en février 2024
The Marina Riviera Team a répondu le 10 mars 2024
Hi Kevin, We do apologize you didn't enjoy your stay. The town of Big Bear is actually a very safe town. We would've been happy to assist you had you reached out to us, but we never received anything from you.

10/10 – Excellent

Rania

Séjour de 1 nuit en février 2024
The Marina Riviera Team a répondu le 21 mars 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 – Bien

Victor

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
The Marina Riviera Team a répondu le 10 mars 2024
We are thrilled to hear you enjoyed your stay! We hope to host you next time!

10/10 – Excellent

MENGMENG

Séjour de 1 nuit en février 2024
The Marina Riviera Team a répondu le 21 mars 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

6/10 – Acceptable

Yossi

Voyage en famille
Very small room especially for four people. You could hear everything through the walls left right and from above. Shower has no door, the water is all over the place.
Séjour de 2 nuits en février 2024
The Marina Riviera Team a répondu le 29 févr. 2024
Thank you for your feedback, and I'm sorry we did not meet your expectations! Keep in mind that we do have separated cabins that sleep 6 across the street, still lake view. That may work better for your family as we would love to host you next time!

10/10 – Excellent

Oscar

Séjour de 1 nuit en février 2024
The Marina Riviera Team a répondu le 21 mars 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!