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Hampton Inn & Suites Benton Harbor – Avis

2.5 out of 5
Hampton Inn & Suites Benton Harbor
1921 Pipestone Rd, Benton Harbor, MI

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 312 avis sur 418." "
Note de 8 – Bien, d’après 66 avis sur 418." "
Note de 6 – Acceptable, d’après 17 avis sur 418." "
Note de 4 – Médiocre, d’après 11 avis sur 418." "
Note de 2 – Terrible, d’après 12 avis sur 418." "

9,6/10

Propreté

9,4/10

Service et personnel

9,2/10

Commodités

9,6/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 – Bien

Dany

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bien !
Dans l'ensemble, l'hôtel est très bien. La chambre était propre, confortable, spacieuse et très fonctionnelle. Le seul inconvénient que nous avons connu était le peu de stationnements offerts lors de notre séjour. L'hôtel était très achalandé et plusieurs gros camions prenaient plus d'un espace de stationnement par véhicule.
Séjour de 1 nuit en août 2023
Michael a répondu le 10 août 2023
Merci d'avoir pris le temps de partager votre expérience avec nous. Je peux vous assurer que nous mettrons l'accent sur la garantie d'un parking adéquat pour tous les clients à l'avenir. Merci encore!

10/10 – Excellent

Thierry

Séjour de 1 nuit en juin 2022

8/10 – Bien

Kathleen

Séjour de 2 nuits en mai 2024

8/10 – Bien

Heather

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
I was the guest of the day and received a goodie back and points that was a surprise. Don’t like the fact that the lobby closes at 10pm and the rude 3-11 girl shut lights out on us cause we didn’t get up then proceeded to have security tell us she is going to call cops on us. We were sitting in lobby talking and not being loud or crazy.
Séjour de 2 nuits en mai 2024
Michael a répondu le 22 mai 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Donald

Voyage en groupe, Voyage d’affaires
Points forts : Commodités
I was customer of the day i received a nice gift bag and a 1000 points the stay was awesome as always
Séjour de 1 nuit en mai 2024
Michael a répondu le 22 mai 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and always enjoy seeing you!

10/10 – Excellent

Stefan

Séjour de 1 nuit en avril 2024
Michael a répondu le 22 mai 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Tamatha

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hospitality shown by the entire staff was everything! Experience felt more like warm Southern hospitality. I would definitely stay here again.
Séjour de 2 nuits en mars 2024
Michael a répondu le 23 avr. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback! We're happy to give you that Southern hospitality up here in the cold North!

8/10 – Bien

Stefan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Michael a répondu le 23 avr. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Joan, Olympia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Michael a répondu le 23 avr. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 – Excellent

Sijimon, Buffalo Grove

Séjour de 1 nuit en mars 2024
Michael a répondu le 23 avr. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Shawn

Séjour de 1 nuit en mars 2024
Michael a répondu le 23 avr. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 – Excellent

Keith, Roscommon

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean and easy to find a parking spot. Very impressed with the quality and cleanliness of the room.
Séjour de 1 nuit en mars 2024
Michael a répondu le 19 mars 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback, especially with regards to cleanliness! We try our best to keep every aspect of the hotel clean and tidy.

10/10 – Excellent

Ebony

Voyage de couple
Everything
Séjour de 1 nuit en mars 2024
Michael a répondu le 19 mars 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Kenneth

Voyage de couple
Points forts : Commodités
Exta good
Séjour de 1 nuit en mars 2024
Michael a répondu le 19 mars 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Jane, Stevens Point

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Michael a répondu le 19 mars 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 – Excellent

Shanice

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love it here!!!
Séjour de 1 nuit en mars 2024
Michael a répondu le 19 mars 2024
Thank you for taking the time to share your experience with us. We greatly appreciate your enthusiasm for our hotel and hope to see you again soon!

4/10 – Médiocre

Kiley

Points forts : Service et personnel
Séjour de 2 nuits en mars 2024
Michael a répondu le 6 mars 2024
Thank you for completing the online survey you received regarding your recent stay at our hotel. I apologize that we did not meet your expectations. Please let me know if there is anything we can do to make you stays more enjoyable. Hope to see you again soon!

8/10 – Bien

Tawana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Michael a répondu le 28 févr. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Christoffer

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel was very clean, quiet, close to the place i needed to be, and the service was amazing! The front desk manager Nickol was absolutely fantastic. She made our stay extra special. We will definitely stay here again. The only thing we didnt like was the pillows were very flat.
Séjour de 6 nuits en février 2024
Michael a répondu le 28 févr. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 – Excellent

Shanice

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
Staying at the Hampton Inn was great!! I love the complimentary breakfast. The room was pretty clean for the most part. The only issue I had was the shower. It was really dirty. I’m not sure that housekeeping understand that the shower the shower glass door has to be cleaned as well. It was black dirt and foot prints at the bottom on the tub. Well, stand up shower. But, all in all. I enjoyed staying there!
Séjour de 1 nuit en février 2024
Michael a répondu le 28 févr. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback! I will be sure to meet with our housekeeping department to ensure proper cleaning of the showers.

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points forts : État et installations de l’hébergement, confort de la chambre
Points faibles : Propreté, service et personnel
Better management suggested.
The suite was a nice size for the family. The cleaning staff was really friendly. Rosie especially. I wanted a chair for my 62 year old mother to play a board game and I asked for one and I hotels.com to assist and the front desk manager or worker didn’t seem to understand my request even this there 100 unused chairs in the lobby. This is where hospitality is a fail for this hotel. Rules are meant to be broken to do the right thing. I will not stay here again.
Séjour de 2 nuits en février 2024
Michael a répondu le 21 févr. 2024
Thank you for completing the online survey you received regarding your recent stay at our hotel. I apologize for the inconvenience you experienced, but we do uphold our hotel policy of not allowing any furniture to be moved from room to room or from our lobby to a guest room. If allowed, it would be a major liability for the hotel if something were to happen and it was proven that the furniture was not being used for its purpose as lobby/breakfast furniture. I can assure you that we uphold this policy for every guest and would only consider going against the policy in the case of a major medical emergency.

10/10 – Excellent

jon

Séjour de 1 nuit en février 2024
Michael a répondu le 16 févr. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 – Excellent

Vanessa, Rochester

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was just not very easy to get to. You have absolutely wonderful morning staff and were very cheerful even though the Lions lost, maybe next season…I digress (heavy sigh), I would definitely stay again thank you!
Séjour de 2 nuits en janvier 2024
Michael a répondu le 7 févr. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback, especially with regards to our morning staff! Hope to see you again soon!

10/10 – Excellent

Ismael

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
the service very good 👍 the breakfast perfect 😍 the pool excellent ⭐️⭐️⭐️⭐️⭐️
Séjour de 3 nuits en janvier 2024
Michael a répondu le 7 févr. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 – Excellent

Dane

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I would definitely stay here again, the staff was friendly, the hotel was clean, the breakfast options were plentiful and rooms were appointed nicely.
Séjour de 4 nuits en janvier 2024
Michael a répondu le 7 févr. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback, especially with regards to our staff and cleanliness! We hope to see you again soon!

10/10 – Excellent

Percy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
Michael a répondu le 30 janv. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Tara

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was nice and the staff was very friendly
Séjour de 1 nuit en janvier 2024
Michael a répondu le 30 janv. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Melissa

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property seems newer. Nice and clean.
Séjour de 1 nuit en janvier 2024
Michael a répondu le 30 janv. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 – Excellent

Sheresa

Séjour de 1 nuit en janvier 2024
Michael a répondu le 17 janv. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Sheila

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel staff was great from our arrival until we checked out. Especially JoJo, Anita and Shaquoia. We were there for a funeral and they made us feel comforted during a difficult time.
Séjour de 3 nuits en janvier 2024
Michael a répondu le 12 janv. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Mekayla

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice staff, good bed, quiet and relaxing
Séjour de 1 nuit en janvier 2024
Michael a répondu le 12 janv. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

6/10 – Acceptable

Michael

Séjour de 1 nuit en décembre 2023
Michael a répondu le 2 janv. 2024
Thank you for completing the survey regarding your stay. Comments from our guests enable us to continually improve and exceed the Hampton Inn standards. We hope to exceed your expectations next time!

10/10 – Excellent

Kamila

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice and clean
Séjour de 1 nuit en décembre 2023
Michael a répondu le 2 janv. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Laura

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
So far so good. We are having an awesome time. Property is very nice and fresh. Only down is exterior landscaping and parking lot is unfinished. Plenty of available parking. I am a bit sad there was a problem with the pool and the children lost about 2 hours swim time, a major deal in Michigan December. Also, I was charged $75 for my cat for one night. Doesn't seem pet friendly. Seems pet jacking.
Séjour de 1 nuit en décembre 2023
Michael a répondu le 2 janv. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and apologize for the pool maintenance issue whole-heartedly!

10/10 – Excellent

Lorrie

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Michael a répondu le 15 déc. 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

thomas

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Michael a répondu le 15 déc. 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Lisa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was fsntastic!
Séjour de 5 nuits en décembre 2023
Michael a répondu le 2 janv. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback, especially with regards to our staff!

10/10 – Excellent

Katie

Séjour de 1 nuit en décembre 2023
Michael a répondu le 2 janv. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Mandy

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Brittany on the front desk is always super friendly and helpful.
Séjour de 1 nuit en décembre 2023
Michael a répondu le 15 déc. 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback! Brittany is certainly one of our best front desk agents!

10/10 – Excellent

Gayle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This had to be one of the nicest hotels and breakfast that I have stayed at in many years. My only concern was when I returned from an evening event at 10pm, there was only one parking space available. There were numerous construction vehicles in their parking area.
Séjour de 1 nuit en novembre 2023
Michael a répondu le 7 déc. 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to you see again soon!

10/10 – Excellent

Erica

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
For a new hotel there seemed to be no issues and staff extremely friendly!
Séjour de 2 nuits en novembre 2023
Michael a répondu le 7 déc. 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points faibles : Service et personnel
This hotel got worse with each day
We booked our stay here due to great reviews. Upon arriving, it seemed like a great hotel -- we got a huge corner room on the top floor, hoping that meant less noise from neighboring rooms. When we checked in, the desk clerk told us housekeeping was done every other day, no big deal. HOWEVER...our room wasn't cleaned the first day, so we figured it would be cleaned the second. It was not. Nor was it cleaned on the third day, even after we had asked two people if the room would be cleaned (a housekeeper and desk clerk), and both said yes. I also had to go to the desk for extra towels and shampoo (empty shampoo bottle in shower from day one). On the fourth day, I went to the desk and asked the THREE employees standing there about the housekeeping schedule, and the response from two of them was -- "they won't clean if your personal things are on the bed," and..."they won't clean if you left the sign on the door." Neither of those things applied in our case, but instead of a normal hospitality response (e.g., "I'm so sorry, we'll take care of that right away"), somehow it was our fault our room didn't get any housekeeping until the fourth day AND I had to ask on at least three different occasions. That, and the unfortunate customer service related to it, was the most annoying thing. Also there is no heat source in the bathroom, which is on the opposite side of the room as the heater..brrrrrr FYI, you can hear EVERYTHING from other rooms.
Séjour de 5 nuits en novembre 2023
Michael a répondu le 7 déc. 2023
Thank you for completing the online survey you received regarding your recent stay at our hotel. I apologize for the inconvenience you experienced. I will be following up with our housekeeping department regarding the issue immediately, ensuring that they understand the importance of stayover service for our guests. Again, I apologize for the inconvenience and hope to see you at our property again soon.

10/10 – Excellent

Randal

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Michael a répondu le 2 janv. 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

8/10 – Bien

Larry

Voyage de couple
Points forts : Commodités
Nice clean newer rooms. Staff at front desk very helpful. I would stay here again close to restaurants.
Séjour de 2 nuits en novembre 2023
Michael a répondu le 7 déc. 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 – Excellent

Dickson

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Have the most comfortable bed and pillows among the 5 hotels I stayed this trip. Friendly staff.
Séjour de 1 nuit en novembre 2023
Michael a répondu le 7 déc. 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 – Excellent

Henry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pretty well kept hotel. It’s my go to whenever I visit the area.
Séjour de 1 nuit en novembre 2023
Michael a répondu le 7 déc. 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback. See you the next time you're in town!

10/10 – Excellent

Nicholas Brincat

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nice hotel but rough area. Hotel was great and amenities great.
Séjour de 1 nuit en novembre 2023
Michael a répondu le 7 déc. 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

2/10 – Terrible

Tamiko

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Terrible and rude front desk
Séjour de 1 nuit en novembre 2023
Michael a répondu le 7 déc. 2023
We apologize that you were not satisfied with your stay. We do, however, have to take action if guests are causing disturbances and exceeding the maximum allowed occupancy in a room.

10/10 – Excellent

Timothy

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Terrific place - well appointed, generously sized rooms (at least the king was) and pet-friendly. We had a great stay and will definitely return.
Séjour de 1 nuit en novembre 2023
Michael a répondu le 7 déc. 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 – Excellent

Jill

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Had to wait awhile for someone to be at front desk. Breakfast eggs and sausage were unedible, otherwise all was good.
Séjour de 1 nuit en novembre 2023
Michael a répondu le 7 déc. 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback! We apologize for your wait at the front desk.