Bella Terra Park Tours and Activities

Need to clean the rooms better

First we show up and they let us know that our room isn’t ready and they will accommodate us with another room for the mean time but were told our room would be ready later. They call us 2 hours after checkin time too let us know that they won’t have the room at all because of maintenance being done. They wanted to move us too a corner room but then called back and said they didn’t have one available even though offered. We booked this hotel based of reviews and having a patio to relax on in the evening but didn’t get that we got a window looking at another building. We went to go too the pool the second day and swam for 30 minutes before we were informed that there was a private event and we could only swim until then. It was decently clean but not as clean as I would like. The room they ended up putting us in view was looking at a building not. The male at the front desk did his best too accommodate us and the lady too except for the fact she lied that they were waiting on a balcony room and the corner room we didn’t get. Valet were very respectful and courteous. Overall not satisfied at all because we intended on evenings on the balcony which we didn’t get I work on land rigs so I only get so much time too appreciate with my girlfriend and this isn’t what we wanted! They did accommodate with $50 but that does not make up for what we expected

This property was in the perfect location - Close to many attractions. It was gorgeous, charming and the perfect little getaway for the weekend. I would definitely recommend!