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Comfort Suites Medical District near Mall of Louisiana – Avis

3 out of 5
Comfort Suites Medical District near Mall of Louisiana
5600 Bluebonnet Blvd, Baton Rouge, LA

Avis

6,4
Note de 10 – Excellent, d’après 58 avis sur 231." "
Note de 8 – Bien, d’après 50 avis sur 231." "
Note de 6 – Acceptable, d’après 41 avis sur 231." "
Note de 4 – Médiocre, d’après 27 avis sur 231." "
Note de 2 – Terrible, d’après 55 avis sur 231." "

6,4/10

Propreté

7,4/10

Service et personnel

6,0/10

Commodités

6,0/10

État et installations de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 – Acceptable

Juan

Séjour de 1 nuit en février 2023

2/10 – Terrible

Douglas

Voyage en famille, Voyage avec des animaux de compagnie
Points faibles : Service et personnel, commodités
Experian advertised the hotel as per friendly and they weren't. My family and I were turned away with no refund available.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Ronnie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Monet at the front was exceptionally nice and helpful with information.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 25 mai 2024
Thank you for taking the time share your feedback with us. We are very pleased that you enjoyed your stay and the customer service you received from Monet. We value your feedback and will share it with our team.

2/10 – Terrible

Belinda

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The windows must be tightened so that the room guests do not feel like they are sleeping under the interstate. I understand the property is being renovated. That does not excuse leaving dirty linens on the walkways that guests must use to get to their own rooms. Give guests a map of the property at check in so they do not have to wander around to find their assigned room.
Séjour de 1 nuit en mai 2024
Randy a répondu le 21 mai 2024
Thank you for taking the time to share your feedback with us. On behalf of our team please accept our apologies for not meeting your expectations. We value your feedback and will share it with our team so that we can improve our guest experience.

8/10 – Bien

David

Points forts : Propreté, service et personnel
Séjour de 3 nuits en mai 2024
Randy a répondu le 22 mai 2024
Thank you for taking the time to share your feedback with us. On behalf of our team please accept our apologies for not meeting your expectations. We value your feedback and will share it with our team so that we can improve our guest experience.

6/10 – Acceptable

Priscilla

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
There was no phone ,closest,iron,ironing board, bathtub stopped up water not running out. Just I want return unless I have to. Rate a 2
Séjour de 2 nuits en mai 2024
General Manager a répondu le 21 mai 2024
Thank you for taking the time to share your feedback with us. Please accept my sincere apologies for not meeting your expectations. I have addressed your concerns with my staff to prevent future occurrence.

6/10 – Acceptable

Shannon R.

Voyage en famille
Points forts : Propreté, service et personnel
The property was in fair condition. The pool was out of service and green. The staff offered us a discounted rate due to the pool’s unavailability. The desk staff was courteous and the breakfast options were good.
Séjour de 2 nuits en mai 2024
Randy a répondu le 20 mai 2024
Thank you for taking the time to share your feedback with us. On behalf of our team please accept our apologies for not meeting your expectations. We value your feedback and will share it with our team so that we can improve our guest experience.

10/10 – Excellent

Kathleen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was very nice and clean. All the amenities were as noted on website. I enjoyed my stay and would gladly stay again.
Séjour de 2 nuits en mai 2024
Randy a répondu le 20 mai 2024
Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay with us.

10/10 – Excellent

Stephanie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 18 mai 2024
Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay with us.

10/10 – Excellent

Juan

Points forts : Propreté, service et personnel et commodités.
Room was very clean. All appliances were very clean. I had a bad experience with dirty microwave at another hotel
Séjour de 1 nuit en mai 2024
General Manager a répondu le 17 mai 2024
Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay. We value your feedback and will share it with our team so that we can continue to improve our guest experience.

2/10 – Terrible

Kartreina

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 16 mai 2024
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting or exceeding your expectations. We value your feedback and use it to improve our guest experience.

6/10 – Acceptable

Graydon

It was very average. Room didn’t have a remote for the tv so we couldn’t use it.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 16 mai 2024
Thank you for taking the time to share your feedback with us. On behalf of our entire team please accept our sincere apologies for not meeting your expectations and not having a remote in your room. We value your feedback and will share it with our team so that we can continue to improve on our guest experience.

8/10 – Bien

Brian, muskogee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 12 mai 2024
Thank you for taking the time to share your feedback with us. We value your feedback and will share it with our team so that we can improve our guest experience.

6/10 – Acceptable

Graydon

Voyage de couple, Voyage d’affaires
Points faibles : Commodités
It was average. Staff was nice. AC wasn’t working in the lobby. No remote in the room for the tv.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 16 mai 2024
Thank you for taking the time to share your feedback with us. On behalf of our entire team please accept our sincere apologies for not meeting your expectations and not having a remote in your room. We value your feedback and will share it with our team so that we can continue to improve on our guest experience.

6/10 – Acceptable

Kendall

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Trashy
Séjour de 1 nuit en mai 2024
General Manager a répondu le 9 mai 2024
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting your expectations. We value your feedback and will use it to improve our guest experience.

6/10 – Acceptable

Eureka

Voyage d’affaires
Pros: The hotel has easy interstate access and is close to shopping. Cons: The hotel is listed as non smoking but people were smoking in common areas. Cigarette butts on the ground. Pool was closed.
Séjour de 3 nuits en mai 2024
General Manager a répondu le 7 mai 2024
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting your expectations. We are working very hard to improve our guest experience.

2/10 – Terrible

Shawnah

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They charged me for missing towels but i never even used the towels. They were still folded in the same spot they were when i got there.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 6 mai 2024
Thank you for taking the time to share your feedback with us. Please accept my sincere apologies for the inconvenience we caused you. Rest assured I have spoken with my staff to prevent future occurrence

6/10 – Acceptable

Marshell, Smyrna

Voyage d’affaires
Points forts : Service et personnel
There was a broken patio door that fell when I slid the door open. This could have went wrong really fast. When I informed the front desk clerk, she said she thought they fixed the door.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 30 avr. 2024
Thank you for taking the time to share your feedback with us. On behalf of our team please accept our sincere apologies for meeting your expectations. We value your feedback and will share it with our team to improve our guest experience.

4/10 – Médiocre

Jeffrey

Points forts : Propreté
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 30 avr. 2024
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting your expectations. We value your feedback and will share it with our team to improve on our guest experience

4/10 – Médiocre

Hannah

Voyage en famille
Points faibles : Commodités
The pool was green. The bathroom doors didn’t stay closed and the room door was hard to shut. The conjoining rooms did not work even though we were told it would be available. There was also poop on the bathroom wall. Was not offered any type of discount for the missing amenities.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 27 avr. 2024
Thank you for taking the time to share your feedback with us. On behalf of our entire team please accept our sincere apologies for not exceeding your expectations. We value your feedback and will use it to improve our guests experience

10/10 – Excellent

Michael

Séjour de 1 nuit en avril 2024
General Manager a répondu le 17 mai 2024
Thank your for taking the time to share your feedback with us. We are very please that you enjoyed your stay. We value your feedback and will share it with our team so that we can continue to improve our guest experience.

6/10 – Acceptable

Michael

Voyage en famille, Voyage d’affaires
Points faibles : État et installations de l’hébergement
The pool water was Green, room was small and uncomfortable
Séjour de 1 nuit en avril 2024
General Manager a répondu le 23 avr. 2024
Thank you for taking the time to share your feedback with us, on behalf of our entire staff please accept our sincere apologies for not exceeding your expectations. We value your feedback and will share it with our team to improve our guest experience.

8/10 – Bien

Demond

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I only gave it 4 stars because the pool wasn't cleaned. I should've called before booking, but that was on my part. Staff stated that the pool hadn't been cleaned in months. It's close to summer and many people book hotels for pool purposes. The room was very cleaned, spacious, air conditioner working perfectly fine and it blowsssss!! No complaints here, just hope the pool gets cleaned soon.
Séjour de 1 nuit en avril 2024
Randy a répondu le 22 avr. 2024
Thank you for sharing your experience with us. Please accept my sincere apologies for not exceeding your expectations. We value your feedback and share it with our team to improve our guest experience.

8/10 – Bien

Javier

Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 1 nuit en avril 2024
Randy a répondu le 21 avr. 2024
Dear Javier, thank you for sharing your feedback. We appreciate your feedback, your satisfaction is important to us, and we hope to have the opportunity to provide you with a more pleasant stay in the future.

10/10 – Excellent

Eng

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Price is good and staff is really friendly
Séjour de 1 nuit en avril 2024
General Manager a répondu le 9 avr. 2024
Thank you for taking the time to share your experience with us. We are very pleased that you enjoyed your stay and the friendly staff.

6/10 – Acceptable

Clint

Points forts : Service et personnel
Séjour de 1 nuit en mars 2024
General Manager a répondu le 2 avr. 2024
Thank you for taking the time to share your feedback with us. On behalf of our entire team please accept our sincere apologies for not exceeding your expectations.

10/10 – Excellent

Donald

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
everything was good
Séjour de 1 nuit en mars 2024
General Manager a répondu le 26 mars 2024
Thank you for taking the time to share your experience with us. We are very excited that everything was good with your stay.

2/10 – Terrible

Fredric

Points faibles : Propreté, état et installations de l’hébergement
The general manager was amazing and I wanna say that before I get into my review I arrived and within 30mins fell and hurt my shoulder walking in the hotel room to a leak from pipes that ran to a ac unit that had been previously removed phone didn’t work no iron or ironing board tv stopped working numerous times water wouldn’t drain out tub why taking a shower cover to light on ceiling fell in the middle of the night scared the hell out of us but most importantly the fall ruined my trip I was hurt and my wife wanted to go to top golf but we couldn’t because I was in pain went to a concert didn’t get to enjoy myself for pain and this was me and my wife’s anniversary weekend and her birthday
Séjour de 2 nuits en mars 2024
General Manager a répondu le 25 mars 2024
Mr. Fredric thank you for taking the time to share your feedback us. On behalf of the entire staff please accept our sincere apologies for not exceeding your expectations and for the issues you had in your room. I have shared your feedback with my staff so that we can improve our guest experience.

2/10 – Terrible

Sommer

Séjour de 1 nuit en mars 2024
General Manager a répondu le 17 avr. 2024
Thank you for taking the time to share your experience with us. Please accept our sincere apology for not exceeding your expectations. We value your feedback and use it to prevent further occurrences

10/10 – Excellent

Michael

Séjour de 3 nuits en janvier 2024
General Manager a répondu le 15 mars 2024
Thank you for taking the time to share your experience with us. We are very excited that you enjoyed your stay with us.

6/10 – Acceptable

Garen

Points forts : Propreté, service et personnel
It was cool
Séjour de 2 nuits en mars 2024
General Manager a répondu le 11 mars 2024
Thank you for sharing your experience with us. On behalf of our entire team please accept our sincere apologies for not exceeding your expectations.

10/10 – Excellent

Samik

Séjour de 1 nuit en mars 2024
General Manager a répondu le 1 avr. 2024
Thank you for taking the time to share your experience with us. We are very pleased that you enjoyed your stay.

10/10 – Excellent

Elizabeth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 11 mars 2024
Thank you for sharing your experience with us. Our team is very excited that you enjoyed your stay.

8/10 – Bien

Regina

Séjour de 2 nuits en février 2024
General Manager a répondu le 3 mars 2024
Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay with us.

8/10 – Bien

Amanda

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
The staff were excellent! The breakfast was a tad lacking, but we got our fill the second morning. There was a little cosmetic damage in our room, but nothing of safety concerns. My kids and I truly enjoyed ourselves while we were here.
Séjour de 2 nuits en février 2024
GM a répondu le 19 févr. 2024
Dear Amanda,Thank you for choosing our hotel and sharing your experience. We're delighted to hear that you and your children enjoyed your stay! Your feedback about breakfast and the cosmetic detail in your room is greatly appreciated. We're always striving to improve our guest experience and your input helps us do just that. We look forward to welcoming you back soon.Warm regards,Hotel Management

8/10 – Bien

James

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A good one night stay
All of the staff from the desk clerk to the maids were exceptional. My only complaint (suite 104) is that the large screen TV is hardly viewable from the "lounge" portion of the suite.
Séjour de 1 nuit en février 2024
GM a répondu le 6 févr. 2024
Dear James,Thank you for choosing our hotel for your stay and sharing your experience. We're thrilled our staff exceeded your expectations. We appreciate your feedback about the TV viewing experience in suite 104 and will take it into consideration as we continuously work to improve our guests' experience. We look forward to welcoming you back soon.Warm regards,Hotel Management

2/10 – Terrible

Kevin

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
GM a répondu le 2 févr. 2024
Dear Kevin,We're truly sorry to hear about your experience at our hotel. We aim to provide a top-notch experience for all our guests and it seems we fell short this time. We would appreciate the opportunity to discuss your stay further. We hope to have the chance to welcome you back and make your next stay a better one.Warm regards,Hotel Management

2/10 – Terrible

Sedrick

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Horrible customer service really rude and rooms could’ve been cleaner
Séjour de 1 nuit en janvier 2024
GM a répondu le 29 janv. 2024
Dear Sedrick, We're truly sorry to hear about your experience at our hotel. We strive to provide excellent customer service and cleanliness in all our rooms. Your feedback has been noted and we'll work diligently to improve in these areas. We hope you will give us another chance to exceed your expectations in the future.

10/10 – Excellent

TERESA

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were all very helpful and nice.
Séjour de 2 nuits en janvier 2024
General Manager a répondu le 29 janv. 2024
We are very pleased that you enjoyed your stay and very helpful staff,

6/10 – Acceptable

Sheureka

Decent for the price
Séjour de 1 nuit en janvier 2024
GM a répondu le 30 janv. 2024
Dear Sheureka,Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel to be good value. We strive to provide our guests with exceptional experiences, so your comments are very important to us. We hope to have the opportunity to welcome you back in the future and deliver an experience that exceeds your expectations.Best regards,Hotel Management

4/10 – Médiocre

Michael

Points faibles : État et installations de l’hébergement
Not what I expected.
The hotel was under renovations. There was no trash can, no hair dryer. The traffic noise was horrible. Felt like a Motel 6 honestly.
Séjour de 1 nuit en décembre 2023
GM a répondu le 27 déc. 2023
Dear Michael,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Renovations can impact the guest experience, and we regret that it fell short of your expectations. Your concerns regarding the lack of amenities and noise are noted, and we will address them to enhance our service. We value your input and hope for the opportunity to provide a more positive experience in the future.Warm regards,Hotel Management

6/10 – Acceptable

Justin

Séjour de 2 nuits en décembre 2023
GM a répondu le 15 janv. 2024
Dear Justin,Thank you for taking the time to rate your experience. We appreciate your feedback, and we're committed to continuously improving our services. Your input is invaluable in ensuring we meet and exceed your expectations in the future. We hope to have the opportunity to welcome you back and provide a more satisfying stay.Warm regards,Hotel Management

4/10 – Médiocre

Mariana

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités
Malo el servicio de la recepcionista del turno nocturno. Muy sucio, mucho olor a cigarro, alfombras desgastadas
Séjour de 1 nuit en décembre 2023
GM a répondu le 17 déc. 2023
Dear Mariana,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we take it seriously. Our team will address the issues you mentioned to ensure a better experience for future guests. Please accept our sincere apologies, and we hope to have the opportunity to provide you with an improved stay in the future.

2/10 – Terrible

Michael

Séjour de 1 nuit en décembre 2023
GM a répondu le 15 déc. 2023
Dear Michael,We're sorry to learn that your experience fell short of expectations. We value your feedback and would appreciate more details to better address your concerns. Our team is committed to providing exceptional service, and we hope for the chance to make amends. Please feel free to share additional insights, and we'll work to ensure your next stay exceeds your expectations.

2/10 – Terrible

Reginald

Points faibles : Service et personnel
Séjour de 1 nuit en décembre 2023
GM a répondu le 11 déc. 2023
Dear Reginald,We're sincerely sorry to hear that your experience did not meet your expectations, and we appreciate your feedback. Your satisfaction is our priority, and we hope to have the opportunity to improve and regain your trust in the future.

8/10 – Bien

SUSAN

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
GM a répondu le 11 déc. 2023
Dear SUSAN,Thank you for taking the time to share your feedback with us. We appreciate your positive rating of 8/10 and are glad to hear that you had a satisfactory experience. We value your input and hope to welcome you back for an even better stay in the future.

10/10 – Excellent

Robert

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were great. Especially Ms. Leslie. She was awesome!
Séjour de 3 nuits en novembre 2023
General Manager a répondu le 8 déc. 2023
Thank you for sharing your feedback with us. Ms. Leslie and the staff will be pleased to know that you enjoyed your stay and their customer service.

6/10 – Acceptable

Fyza

Voyage en famille
Points forts : Propreté
Breakfast is not that good but for a night stay only it’s good clean beds
Séjour de 1 nuit en novembre 2023
GM a répondu le 29 nov. 2023
Dear Fyza,Thank you for sharing your feedback. We're pleased to hear that you found our beds clean for your night stay. We appreciate your input regarding the breakfast, and we'll take your comments into consideration for future improvements. We hope to have the opportunity to host you again in the future.

6/10 – Acceptable

Chris

Séjour de 4 nuits en novembre 2023
GM a répondu le 17 déc. 2023
Dear Chris,Thank you for taking the time to share your feedback. We value your input and are committed to continuous improvement. We hope to have the opportunity to welcome you back and provide an even better experience.

8/10 – Bien

JOHN

Under construction
Séjour de 1 nuit en novembre 2023
GM a répondu le 17 nov. 2023
Dear JOHN,Thank you for your feedback. We appreciate your understanding during our renovation process. Our team is working diligently to improve our facilities for an enhanced experience for our guests. We apologize for any inconvenience caused during your stay. We hope to welcome you back in the future to enjoy our upgraded amenities.