[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Eska Hotel & Suite A serene retreat near Harbour Bay Ferry Terminal with spa treatments, a coffee shop for delicious meals, and easy access to Nagoya Hill Mall ![Front of property](https://images.trvl-media.com/lodging/93000000/92090000/92085100/92085043/dab30d93.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suite 2 Bedrooms | Terrace/patio](https://images.trvl-media.com/lodging/93000000/92090000/92085100/92085043/d83c900a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Romantic Suite](https://images.trvl-media.com/lodging/93000000/92090000/92085100/92085043/30d5c322.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Private spa tub](https://images.trvl-media.com/lodging/93000000/92090000/92085100/92085043/bec21bbb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment rooms, Turkish bath, body treatments, hydrotherapy](https://images.trvl-media.com/lodging/93000000/92090000/92085100/92085043/ec86061d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Eska Hotel & Suite offers a peaceful escape in central Batam. Guests enjoy a free breakfast buffet, relax at the poolside bar or Turkish bath, and rejuvenate with spa massages and body wraps. Attentive staff assist with luggage storage and dry cleaning services. 7.4 Good ## Popular amenities - Hot tub - Bar - Spa - Pool - Breakfast included - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=92085043&PinnedHotelID=92085043&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=92085043&PinnedHotelID=92085043&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=92085043&PinnedHotelID=92085043&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=92085043&PinnedHotelID=92085043&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=92085043&PinnedHotelID=92085043&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=92085043&PinnedHotelID=92085043&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=92085043&PinnedHotelID=92085043&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=92085043&PinnedHotelID=92085043&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 11 of 11 rooms ![Escape View](https://images.trvl-media.com/lodging/93000000/92090000/92085100/92085043/f4281dc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Escape View ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Separate bedroom Hair dryer Daily housekeeping In-room safe - 36 sq ft - City view - Sleeps 2 - 1 Double Bed ![Suite 1 Bedroom](https://images.trvl-media.com/lodging/93000000/92090000/92085100/92085043/addc9dce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 1 Bedroom ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Separate bedroom Hair dryer Daily housekeeping In-room safe - 35 sq ft - 1 bedroom - City view - Sleeps 2 - 1 Double Bed ![Romantic Suite](https://images.trvl-media.com/lodging/93000000/92090000/92085100/92085043/b5d5340c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Suite ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Separate bedroom Hair dryer Daily housekeeping In-room safe - 45 sq ft - 1 bedroom - City view - Sleeps 2 - 1 Double Bed ![Escape Room](https://images.trvl-media.com/lodging/93000000/92090000/92085100/92085043/654dac97.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Escape Room ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Separate bedroom Hair dryer Daily housekeeping In-room safe - Sleeps 2 - 1 Double Bed ![Executive Suite](https://images.trvl-media.com/lodging/93000000/92090000/92085100/92085043/3025a4fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Separate bedroom Hair dryer Daily housekeeping In-room safe - Sleeps 2 - 1 Double Bed ![Suite 2 Bedrooms](https://images.trvl-media.com/lodging/93000000/92090000/92085100/92085043/f90a3215.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 2 Bedrooms ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding 2 bedrooms Hair dryer 2 bathrooms Daily housekeeping - 2 bedrooms - Sleeps 4 - 1 Double Bed and 1 Twin Bed ### Escape Standard Twin ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Separate bedroom Hair dryer Daily housekeeping In-room safe - Sleeps 2 - 2 Twin Beds ### Escape Twin ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Separate bedroom Hair dryer Daily housekeeping In-room safe - Sleeps 2 - 2 Twin Beds ### Escape Double Balcony ### Highlights Balcony Soundproofed Air conditioning Flat-screen TV Premium bedding Separate bedroom Hair dryer Daily housekeeping - Sleeps 2 - 1 Double Bed ### Escape Deluxe Balcony ### Highlights Balcony Soundproofed Air conditioning Flat-screen TV Premium bedding Separate bedroom Hair dryer Daily housekeeping - Sleeps 2 - 1 Double Bed ### Suite 3 Bedrooms ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding 2 bedrooms Hair dryer 2 bathrooms Daily housekeeping - 2 bedrooms - Sleeps 6 - 2 Double Beds and 1 Twin Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-Grand-Eska-Hotel-Suite.h92085043.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-Grand-Eska-Hotel-Suite.h92085043.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C1.15310%2C104.00801&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jN70L9Je0AeLUwhjLZve76LcfJ0=) 1 Jl. Prambanan, Batam, Kepulauan Riau, 29444 #### What's nearby - Nagoya Hill Mall - 10 min walk - 0.9 km - Harbour Bay Ferry Terminal - 17 min walk - 1.4 km - Grand Batam Mall - 2 min drive - 2.3 km - BCS Mall - 3 min drive - 2.6 km - Batam Centre Ferry Terminal - 8 min drive - 8.2 km #### Getting around - Batam Batu Besar (BTH-Hang Nadim) - 29 min drive #### Restaurants - ‪Pondok Batam Kuring - ‬1 min walk - ‪McDonald's - ‬6 min walk - ‪Top 21 Resto & Lounge - ‬4 min walk - ‪Sate Kambing Jawa Asli - ‬6 min walk - ‪Café de Venus - ‬3 min walk ## About this property ### Grand Eska Hotel & Suite Hotel near Nagoya Hill Mall Harbour Bay Ferry Terminal is located near Grand Eska Hotel & Suite , which provides a free breakfast buffet, a poolside bar, and a terrace. For some rest and relaxation, visit the Turkish bath/hammam or 4 hot tubs, and indulge in Ayurvedic treatments, a body wrap, or a sports massage. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a coffee shop/cafe and a hair salon. Other perks include: - An indoor pool and a children's pool, along with sun loungers and pool umbrellas - Free self parking - A roundtrip airport shuttle (surcharge), tour/ticket assistance, and luggage storage - A porter/bellhop, a 24-hour front desk, and massage treatment rooms - Guest reviews speak highly of the helpful staff Room features All 54 rooms feature comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes. More amenities include: - Restaurant dining guides, slippers, and local maps - Daily housekeeping and desks ## Similar properties ![Outdoor pool, open 6:00 AM to 6:00 PM, sun loungers](https://images.trvl-media.com/lodging/10000000/9370000/9370000/9369941/2d6d9920.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Batam Batam - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 139 reviews CA $81 CA $99 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=9369941&PinnedHotelID=9369941&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/107000000/106640000/106632500/106632429/0869730a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oakwood Hotel & Apartments Grand Batam Batam - Pool - Parking included - Free WiFi - Restaurant 9.6 Exceptional 67 reviews CA $81 CA $100 total includes taxes & fees Oct 13 - 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Pool - Hot tub - Spa - Parking included 9.0 Wonderful 522 reviews CA $88 CA $108 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=4983293&PinnedHotelID=4983293&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/83000000/82960000/82954600/82954506/a288a106.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aston Nagoya City Hotel Batam - Parking included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 99 reviews CA $52 CA $64 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=82954506&PinnedHotelID=82954506&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Suite | Living area](https://images.trvl-media.com/lodging/117000000/116640000/116637800/116637744/e2153818.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Os Style Hotel Batam Centre Batam - Spa - Parking included - Free WiFi - Restaurant 10 Exceptional 3 reviews CA $38 CA $47 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=116637744&PinnedHotelID=116637744&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/24000000/23620000/23610900/23610807/715f61de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Panbil Residence Serviced Apartment Batam - Pool - Kitchen - Parking included - Free WiFi 8.6 Excellent 123 reviews CA $48 CA $60 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=23610807&PinnedHotelID=23610807&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/118000000/117190000/117183700/117183615/1b894cce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Harris Hotel & Suites Nagoya Batam Batam - Parking included - Free WiFi - Restaurant - Air conditioning 10 Exceptional 2 reviews CA $82 CA $100 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=117183615&PinnedHotelID=117183615&HadPinnedHotel=true®ionId=-1&adults=2) ![Premier Five-Bedroom Seafront Residence | Terrace/patio](https://images.trvl-media.com/lodging/5000000/4730000/4720700/4720617/42ccc1de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Montigo Resorts Nongsa Batam - Pool - All-inclusive - Spa - Kids pool 8.8 Excellent 475 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=4720617&PinnedHotelID=4720617&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Roundtrip airport shuttle (surcharge) from 7:00 AM to 9:00 PM at scheduled times and on request - Free secured self parking on site ### Food and drink - Free buffet breakfast available daily 7:00 AM to 11:00 AM - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Coffee and tea in common areas - Couples/private dining - Snack bar/deli ### Things to do - 4 hot tubs - Children's pool - Indoor pool ### Family friendly - Children's pool - Indoor pool - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Outdoors - Pool loungers - Pool umbrellas - Terrace ### Spa - 22 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Reflexology - Sports massages - Thai massages - Thalassotherapy - Turkish bath ### Accessibility - No elevator ### More - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Hair dryer - Slippers - Towels provided ### Food and drink - Restaurant dining guides ### More - Air conditioning - Desk - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 15 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: IDR 168000 per vehicle (one-way, maximum occupancy 4) - Airport shuttle fee per child: IDR 168000 (one-way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Grand Eska Hotel Suite Grand Eska & Suite Batam Grand Eska Hotel & Suite Hotel Grand Eska Hotel & Suite Batam Grand Eska Hotel & Suite Hotel Batam ## Frequently asked questions ### Does Grand Eska Hotel & Suite have a pool? > Yes, this property has an indoor pool and a children's pool. ### How much does it cost to stay at Grand Eska Hotel & Suite ? > As of Oct 8, 2025, prices found for a 1-night stay for 2 adults at Grand Eska Hotel & Suite on Oct 21, 2025 start from CA $49.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Batam-Hotels-Grand-Eska-Hotel-Suite.h92085043.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Grand Eska Hotel & Suite pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Grand Eska Hotel & Suite ? > Self parking is free at this property. ### What time is check-in at Grand Eska Hotel & Suite ? > Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Grand Eska Hotel & Suite ? > Check-out is at noon. ### Does Grand Eska Hotel & Suite provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 7:00 AM–9:00 PM on request. A fee of IDR 168000 per vehicle applies. ### Where is Grand Eska Hotel & Suite located? > Situated in Batam, this spa hotel is within 1 mi (2 km) of Nagoya Hill Mall and Harbour Bay Ferry Terminal. Grand Batam Mall and BCS Mall are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Eska Hotel & Suite Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 6 8 - Good 15 6 - Okay 3 4 - Poor 2 2 - Terrible 3 ### 8.2/10 Cleanliness ### 8.8/10 Staff & service ### 6.8/10 Amenities ### 7.2/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 8/10 Good #### Zee Lin Aug 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Room is small for single bed and room’s sound proof not so good can hear from outside . Toilet is small . Overall still ok for double room . Lobby and restaurant are good ##### Zee Lin Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Sriram Apr 1, 2024 Liked: Cleanliness, staff & service A nice looking and clean hotel with friendly staff. Definitely would stay here again. ##### Sriram ### 8/10 Good #### Eddie Apr 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall the facade & staff service is good. But the room’s air con need major improvement. Need to use a hand held fan for the whole night to stay cool. ##### Eddie Stayed 1 night in Apr 2025 ### 8/10 Good #### Sriram Apr 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful staff who make it worth returning to ##### Sriram Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Alyanna Jul 26, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the aesthetic of the property, modern and stylish. Staff are very friendly and accommodating! Bed was comfy. Would stay here again :) ##### Alyanna Stayed 2 nights in Jul 2023 ### 8/10 Good #### Verified traveller Dec 7, 2023 Liked: Cleanliness, staff & service #### Nice spa and beddings Good option for in-house spa services - not to be missed! Customer service is as great as always (high Indonesian standards). ![](https://a.travel-assets.com/ugc/hotel-reviews/3F07882CC27F0F586AEE41443114814CAEBBDC571701951074026.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Robert Jun 21, 2023 Liked: Cleanliness, staff & service, room comfort #### Arab styling hotel Had a great stay. Very comfortable bed. Some minor maintenance issues, drain in shower slow can flood, door hard to open. Breakfast was excellent do not miss it ##### Robert Stayed 1 night in Jun 2023 ### 8/10 Good #### Daryl Keen Hoong May 26, 2024 Liked: Staff & service, property conditions & facilities The romantic suite setup was elegant and clean, great for couple stay. Will be more enjoyable if bathrobes are provided. The breakfast selection was good but some food quality can be improved. Downside is location, shopping area is not in walking vicinity, but transportation like grab is very available. ##### Daryl Keen Hoong Stayed 2 nights in May 2024 ### 8/10 Good #### NUR SHAM Dec 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Grand Eska short getaway review Hotel is refurbished from an old hotel. Some upgrade works are still ongoing. Facilities & cleaniness can be further improve. Hotel staff are friendly & helpful 👍 Massage facilities are quite good 👍👍 ![View from balcony](https://a.travel-assets.com/ugc/hotel-reviews/9983C9023300F61A7EA850FAACADEC5199AA2B8D1702273778482.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room view](https://a.travel-assets.com/ugc/hotel-reviews/293F2894CECDBD4AF8B07E563DC07A7C1221CAE41702273778289.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### NUR SHAM Stayed 2 nights in Dec 2023 ### 2/10 Terrible #### Seah Jun 15, 2024 Room and toilet were small. TV not clear. Air cond was not cold. Bfast was bad and dinning place was small. No welcome drinki upon check in ##### Seah Stayed 1 night in Jun 2024 ### 6/10 Okay #### Nona Jun 14, 2024 Liked: Cleanliness No water was available in the toilet. ##### Nona Stayed 1 night in Jun 2024 ### 8/10 Good #### Muhammad May 22, 2023 Liked: Cleanliness, staff & service The staffs from the frontdesk, dining and eska spa are all friendly and nice. Bear in mind this hotel is newly taken over by Eska and previously known as Swiss Belinn hotel. Its still in a refurbish state and there will be some issues..dont blame them..its normal..its new.Please give them some time to adjust. Once all ok, it will be superb hotel..room is nice..definitely will come back again. Recommended to Singaporean guest who like comfort accomodation and also local guest too. Great work Eska..2 thumbs up ##### Muhammad Stayed 1 night in May 2023 ### 4/10 Poor #### kenny Jan 3, 2024 Liked: Staff & service Disliked: Cleanliness, amenities Bad experience as a family getaway hotel. Room dirty. Pillow smelly. Many silver fish on the wall. Room smell mouldy but the staff managed to get us new room only the next day. This causes us to have flu and headache for the rest of the days. Breakfast varieties limited. Lift seems like going to breakdown. Guess the only pleasant thing is that the staffs are polite. Overall not recommended. ##### kenny ### 6/10 Okay #### Martha Jul 3, 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Poor description in the room type. Through hotels.com website, we booked a Standard Room with Multiple beds and selected 3 Adults for S$68.50/night. It was too good to be true. Upon check-in, the hotel front desk told us the room is 1 King size bed. I told them my booking was for 3 Adults so it is impossible for us to squeeze into 1 bed. Moreover, the room type selected was Standard Room MULTIPLE BEDS. It is common sense that when I have 3 adults in the booking, 3 beds should be assigned to me! He then told me that in that case, they have a room with 2 single bed but I need to pay S$28.14/night for the 3rd bed! My friends and I do not want to continue this argument to spoil our vacation and we accepted. I am utterly unhappy how we were "exploited". ##### Martha Stayed 1 night in Jun 2023 ### 8/10 Good #### Ernie Dec 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Corridors claustrophobically narrow, the room was tiny. However the main issue was the design of the toilet. Completely impractical. Long toilet with no extractor fan or ventilation. Shower stall at one end, and the only towel rack at the far end over the toilet bowl. No hooks or anything for your towel when showering. Have to walk to the other end to retrieve. The shower stall glass is also woefully inadequate. Simply too narrow to stop more than half the spray deluging the toilet floor. Staff were well trained and polite. Also offered transport to us as needed. When we checked out, their drivers were out, so they called a Grab car to the harbour for us. Very nice touch ##### Ernie Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Abhishek Apr 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was my first time staying at this property and I must say that it deserves the word 'Grand'!! All the hotel staff were really professional, friendly and always smiling with full of energy all the time. I did face some challenges in communicating with some staff members due to language barrier as I noticed that only the front desk staff was good in English.... But this didn't cause me any issues since I used Google translator. Even though some were not able to understand English, but still they were very eager to help and tried to communicate well. The room that I took was very nice and comfortable but was very dark due to the dark colour scheme on walls and furniture. But it might suite to others as we all have different taste. Breakfast buffet was OK and not that fancy. I loved the 24x7 open Bar that serves most of the popular alcoholic drinks. Overall, I am glad that I stayed here and later wished that I should have stayed more. Definitely, it will be my first choice on my next trip to Batam and this time I will request for bright coloured room. Cheers!! ##### Abhishek Stayed 1 night in Mar 2024 ### 2/10 Terrible #### Patrick Feb 11, 2024 Disliked: Property conditions & facilities The sink in the bathroom was so small with no space at all to put rinsing cup, toothbrush, toothpaste etc There wasn't enough space to put a bottle of hand wash so much so as after toileting, have to get body bath from the cubicle section to wash hands. There were only two hangers for hanging our clothing to air etc. Each time after housekeeping, they did not replace any toilet rolls too. There is no bench to put our luggage on to retrieve clothes etc. As for the lifts, the button to keep the doors open when exiting do not seem to be working well so much so that the doors closed within a minute after we were in the process of moving out of the lift. This happened multiple times already. The chair in the room also has a leg that is a bit loose which is dangerous if it falls out one day and can cause the person sitting on it to get injured. The breakfast spread is not fantastic and both the coffee and tea has a very strong smell too. The hotel lobbies and room itself also has a very strong smell when we first checked in. Eg like musty smell? ##### Patrick Stayed 3 nights in Feb 2024 ### 4/10 Poor #### Kaith Feb 18, 2024 Disliked: Cleanliness, amenities, property conditions & facilities We book a room for 3 persons and it said multiple beds. When we checked in, we were shocked to find that there was only one king size bed for the 3 of us. I wanted to talk to the manager regarding this issue but was told the manager was not around and we were not allowed to change room. I remembered from the photo it was a big room with bathtub but the room was so small with no wardrobe, no place to walk and no place to put our luggages. It was a very small room. The room was too small for 3 persons to stay. The condition of the room was quite bad. Flooded every time we bathe, tap leaking, showers were almost dropping off and dangerous to bathe there. I highlighted these issues to the hotel but all these issues were not rectified and we were not allowed to change room. We suffered for the 5 nights there as we were all cramped up on only 1 bed. No place to walk and to hang our clothes. Not recommended and I hope Expedia can take note of such issues. If we have known that the room is so small, I would have cancelled my reservation with grand Eska and book another hotel which offers better and bigger rooms. It was quite a disappointing experience there. ##### Kaith Stayed 5 nights in Feb 2024 ### 8/10 Good #### Verified traveller Aug 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Aug 2024 ### 8/10 Good #### Sriram Apr 8, 2024 Liked: Cleanliness, staff & service ##### Sriram Stayed 1 night in Mar 2024 ### 8/10 Good #### Shahul Hameed Mar 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Shahul Hameed Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Verified traveller Feb 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 2 nights in Feb 2024 ### 6/10 Okay #### Terry Dec 25, 2023 ##### Terry Stayed 2 nights in Dec 2023 ### 2/10 Terrible #### Malva Oct 8, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Malva Stayed 1 night in Oct 2023 ### 8/10 Good #### CHOOWON Sep 20, 2023 Liked: Cleanliness, property conditions & facilities ##### CHOOWON Stayed 2 nights in Sep 2023 ## Expedia's Latest Trends ### Hotels > [Ayung Resort Ubud](https://www.expedia.ca/Ubud-Hotels-Ayung-Resort-Ubud.h5984756.Hotel-Information) > > [Anantara Uluwatu Bali Resort](https://www.expedia.ca/Pecatu-Hotels-Anantara-Uluwatu-Bali-Resort.h4408051.Hotel-Information) > > [Alila Ubud. 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