[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kempinski Hotel Grand Arena Luxurious slopeside hotel with 3 restaurants ![Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/c9cf8003.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/3a62d448-0f1e-460e-bb2b-5385bf324a2f-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![2 bars/lounges, poolside bar](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2560x3y3-d235b54f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, poolside bar](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2559x0y0-a82413fb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Poolside bar](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/c5b99b6b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Kempinski Hotel Grand Arena sits in a shopping district with convenient ski-in/ski-out access for downhill enthusiasts. Guests can book facials or hot stone massages at the spa, browse designer stores, and grab coffee at two on-site cafes. 9.4 Exceptional ## Popular amenities - - - Bar - Parking available - Pool - Pet-friendly ## Room options ### Check availability for these dates Tonight [Oct. 12 - Oct. 13](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 13 - Oct. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/544314f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View 8.8 Excellent 10 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout drapes/curtains Separate bathtub and shower - 387 sq ft - City view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/544314f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Mountain View 9.6 Exceptional 7 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout drapes/curtains Separate bathtub and shower - 387 sq ft - Mountain view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2501x3y1-94b8e27d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Twin Beds, Mountain View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout drapes/curtains Separate bathtub and shower - 387 sq ft - Mountain view - Sleeps 2 - 2 Twin Beds ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2501x3y1-94b8e27d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Twin Beds, City View 8.0 Very good 1 review ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout drapes/curtains Separate bathtub and shower - 409 sq ft - City view - Sleeps 2 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Kempinski-Hotel-Grand-Arena.h1192080.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Kempinski-Hotel-Grand-Arena.h1192080.Hotel-Information) ## About the area Located in Bansko, Kempinski Hotel Grand Arena is in the entertainment district and in the mountains. Bansko Ski Resort and Bansko Gondola Lift are worth checking out if an activity is on the agenda, while those looking for area attractions can visit SkiBansko by Traventuria and Ski Bansko. Take in the nearby slopes with snowboarding and skiing lessons, or check out other outdoor activities such as snowshoeing and ice skating. [Visit our Bansko travel guide](https://www.expedia.ca/Bansko.dx6046713) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.82620%2C23.47821&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JeYskYTxSUsuTJxpoHh7S19smoA=) Pirin Street 96, Bansko, 2770 ### What's nearby - Bansko Ski Resort - 1 min walk - 0.0 km - Bansko Gondola Lift - 5 min walk - 0.5 km - Vihren - 7 min walk - 0.6 km - Paisii Hilendarski Historical Center - 17 min walk - 1.4 km - Ski Bansko - 17 min drive - 8.5 km ### Getting around - Sofia Airport (SOF) - 140 min drive ### Restaurants - ‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk - ‪The Log House (Дървената Къща) - ‬5 min walk - ‪The House - ‬5 min walk - ‪Happy End - ‬2 min walk - ‪Forest Cup - ‬1 min walk ## About this property ### Kempinski Hotel Grand Arena Luxury eco-certified hotel in a shopping district Consider a stay at Kempinski Hotel Grand Arena and take advantage of a free breakfast buffet, a poolside bar, and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, downhill skiing, and a ski shuttle. Treat yourself to a facial, a Thai massage, or a manicure/pedicure at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the health club, as well as activities like archery and hiking/biking. Free in-room WiFi is available to all guests, along with designer stores on site and 2 coffee shops/cafes. You'll also find perks like: - A seasonal outdoor pool and an indoor pool, along with sun loungers and a lifeguard on site - Bike rentals, an outdoor tennis court, and valet parking (surcharge) - A roundtrip airport shuttle (surcharge), babysitting (surcharge), and a gift shop - A TV in the lobby, multilingual staff, and massage treatment rooms Room features All 123 rooms include comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. More amenities include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Eco-friendly toiletries, deep soaking tubs, and hair dryers - 27-inch LCD TVs with cable channels - Wardrobes/closets, balconies, and childcare services ### Awards and affiliations Eco-Certified Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Indoor pool](https://images.trvl-media.com/lodging/13000000/12330000/12321700/12321651/c7476f85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Bansko Bansko - Pool - Spa - Pet-friendly - Free WiFi 7.8 Good 44 reviews CA $134 CA $150 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=12321651&PinnedHotelID=12321651&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, steam room, body treatments, aromatherapy, hot stone massages](https://images.trvl-media.com/lodging/4000000/3020000/3019500/3019454/15c7bd2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Saint George Palace Bansko - Pool - Hot tub - Spa - Pet-friendly 8.8 Excellent 189 reviews CA $62 CA $71 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=3019454&PinnedHotelID=3019454&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Apartment, 1 Queen Bed with Sofa bed | Living area](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/17e5ceeb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lucky Bansko Aparthotel SPA & Relax Bansko - Pool - Hot tub - Spa - Pet-friendly 9.4 Exceptional 129 reviews CA $176 CA $196 total includes taxes & fees Nov 12 - Nov 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=2221269&PinnedHotelID=2221269&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/5000000/4680000/4672100/4672068/c094221d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Regnum Bansko Ski Hotel & SPA Bansko - Pool - Hot tub - Spa - Kids pool 8.4 Very good 70 reviews CA $195 CA $217 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=4672068&PinnedHotelID=4672068&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, seasonal outdoor pool, sun loungers](https://images.trvl-media.com/lodging/3000000/2810000/2807100/2807030/1763d1b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SPA Resort St. Ivan Rilski Bansko - Pool - All-inclusive - Spa - Pet-friendly 9.2 Wonderful 15 reviews CA $254 CA $281 total includes taxes & fees Nov 12 - Nov 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=2807030&PinnedHotelID=2807030&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/18000000/17230000/17225300/17225264/8bbf0946.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amira Boutique Hotel Bansko - Pool - Breakfast included - Spa - Kids pool 9.2 Wonderful 72 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=17225264&PinnedHotelID=17225264&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/17000000/16140000/16132200/16132136/63675710.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ruskovets Resort & Thermal SPA Bansko - Pool - Breakfast included - Spa - Pet-friendly 9.4 Exceptional 36 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=16132136&PinnedHotelID=16132136&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2810000/2803000/2802925/1ae11557.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Premier Luxury Mountain Resort Bansko - Pool - Hot tub - Breakfast included - Spa 8.8 Excellent 114 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=2802925&PinnedHotelID=2802925&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/112000000/111420000/111410300/111410231/32e36512.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Regnum Banya Thermal Hotel Razlog - Pool - Hot tub - Breakfast included - Spa 9.8 Exceptional 8 reviews CA $103 CA $113 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=111410231&PinnedHotelID=111410231&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch, dinner served; local cuisine, garden views ](https://images.trvl-media.com/lodging/7000000/6830000/6828000/6827959/d2eaf16f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tanne Bansko - Pool - Breakfast included - Spa - Parking included 8.4 Very good 64 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=6827959&PinnedHotelID=6827959&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) - Ski shuttle nearby - Self parking on site (EUR 5 per day) - Valet parking on site (EUR 10 per day) - Wheelchair-accessible parking and van parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:30 AM - 2 bars/lounges - 2 coffee shops/cafes - 3 restaurants - A poolside bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Come Prima Restaurant - Gallery Restaurant - Sushi Bar and Teppanyaki ### Things to do - 24-hour gym - Archery - Bicycle rentals - Billiards/pool table - Children's pool - Designer stores - Downhill skiing - Evening entertainment - Free children's club - Full-service spa - Games - Hiking/biking trails - Indoor pool - Library - Outdoor pool - Outdoor tennis court - Piano - Playground - Sauna - Shopping - Ski passes - Ski storage - Ski-in/ski-out access - Steam room - TV in common areas ### Family friendly - Children's pool - Free children's club - Free supervised activities for children - In-room babysitting (surcharge) - Indoor pool - Laundry facilities - Lifeguards on site - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 2,691 square feet of conference space - 4 meeting rooms - Business center ### Outdoors - Barbecue grill - Garden - In a national park - In the mountains - Pool loungers - Terrace ### Full-service spa - 13 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Bathroom emergency pull cord - Elevator - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking - Wheelchairs on site ### More - 5 buildings - 5 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Banquet hall - Built in 2005 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Eco-friendly cleaning products used - Fireplace in lobby - Lifeguards - Locally-owned and organized tours and activities - Smoking not allowed - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillow menu ### Bathroom - Bathrobes - Deep soaking bathtub - Free toiletries - Hair dryer - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 27-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Free daily newspapers - Laptop workspace - LED lighting - Recycling - Safe - Soundproofed rooms - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in time starts at 3 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25 Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 22 lbs per pet) Pets cannot be left unattended Food and water bowls are available ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 1.23 per person, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 180 per person (one-way) - Self parking fee: EUR 5 per day - Valet parking fee: EUR 10 per day - Pet fee: EUR 20 per pet, per night plus EUR 25 one-time cleaning fee - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention The seasonal pool will be open from June to October Pool access available from 9:00 AM to 9:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31 Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 16 years old are not allowed in the fitness facility Guests under 14 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Arena Grand Hotel Grand Arena Hotel Grand Hotel Arena Hotel Grand Arena Kempinski Grand Arena Kempinski Grand Arena Bansko Kempinski Grand Arena Hotel Kempinski Grand Hotel Arena Kempinski Hotel Grand Arena Kempinski Hotel Grand Arena Bansko Kempinski Hotel Bansko Kempinski Resort Grand Arena Kempinski Grand Arena Bansko Kempinski Hotel Grand Arena Hotel Kempinski Hotel Grand Arena Bansko Kempinski Hotel Grand Arena Hotel Bansko ## Frequently asked questions ### Does Kempinski Hotel Grand Arena have a pool? > Yes, this property has an indoor pool, an outdoor pool, and a children's pool. Pool access is from 9:00 AM–9:00 PM. ### How much does it cost to stay at Kempinski Hotel Grand Arena? > As of Oct 12, 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel Grand Arena on Oct 13, 2025 start from CA $252.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Bansko-Hotels-Kempinski-Hotel-Grand-Arena.h1192080.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Kempinski Hotel Grand Arena pet-friendly? > Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 20 per pet, per night. A cleaning fee of EUR 25 also applies. Service animals are exempt from fees. ### How much is parking at Kempinski Hotel Grand Arena? > Self parking is available for EUR 5 per day. Valet parking is available for EUR 10 per day. ### What time is check-in at Kempinski Hotel Grand Arena? > Check-in begins at 3 PM. Late check-in is available during limited hours. ### What time is check-out at Kempinski Hotel Grand Arena? > Check-out is at noon. ### Does Kempinski Hotel Grand Arena provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of EUR 180 per person applies. ### Where is Kempinski Hotel Grand Arena located? > Located in the mountains, this ski-in/ski-out hotel in Bansko is within a 5-minute walk of Bansko Ski Resort and Bansko Gondola Lift and close to winter sports such as skiing lessons and snowshoeing. SkiBansko by Traventuria and Vihren are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Kempinski Hotel Grand Arena Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 240 8 - Good 54 6 - Okay 11 4 - Poor 2 2 - Terrible 3 ### 9.4/10 Cleanliness ### 9.6/10 Staff & service ### 9.4/10 Amenities ### 9.2/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### Nikolay Sep 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent Stay ##### Nikolay Stayed 1 night in Sep 2025 ### 10/10 Excellent #### shlomo Jun 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort excellent hotel, excellent breakfast great location ##### shlomo Stayed 1 night in Jun 2025 ### 10/10 Excellent #### shaul Jul 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great resort ##### shaul Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### David Jun 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very well presented hotel with great facilities and good access to town and mountain. ##### David Stayed 2 nights in Jun 2024 ### 8/10 Good #### Julian Michael Feb 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and lovely staff. ##### Julian Michael Stayed 6 nights in Jan 2024 ### 10/10 Excellent #### Bilyana Mar 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Great stay, everything was perfect! ##### Bilyana Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### avraham Sep 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place ##### avraham Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Atanas Dec 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spa was nice ##### Atanas Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Sharon Mar 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel and a great location It was a great vacation ![](https://a.travel-assets.com/ugc/hotel-reviews/6E72AAE1FA993DA27BB4D0E023C7BAB4F505C01E1709480812121.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sharon Stayed 5 nights in Feb 2024 ### 10/10 Excellent #### Jay Feb 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great stay and amazing location. I would definitely return again. ##### Jay Stayed 3 nights in Jan 2024 ### 8/10 Good #### Aviad Feb 17, 2025 Liked: Cleanliness, staff & service #### Good ski resort Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge) ##### Aviad Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### sean Jan 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 5 night vegan get away Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more. ##### sean Stayed 5 nights in Jan 2024 ### 10/10 Excellent #### Kristine Feb 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great ski hotel Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded. ##### Kristine Stayed 7 nights in Feb 2023 ### 10/10 Excellent #### Rich Dec 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended. ##### Rich Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Edward Jul 30, 2022 Liked: Cleanliness, staff & service, property conditions & facilities The best customer service ever! ##### Edward Stayed 3 nights in Jul 2022 ### 6/10 Okay #### Marc Jul 20, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable. ##### Marc Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Forum Feb 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Luxury We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon. ##### Forum Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Kristina Apr 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Kristina Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### William Apr 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### William Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Ivaylo Mar 31, 2025 ##### Ivaylo Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Lulzim Mar 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Lulzim Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### Koray Mar 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Koray Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Karl Feb 18, 2025 ##### Karl Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### revital Feb 14, 2025 ##### revital Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Verified traveller Feb 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 4 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [SandmanHotels Hotels in White Rock](https://www.expedia.ca/White-Rock-Hotels-Sandman-Hotels.0-0-d9617--bSandmanHotels.Travel-Guide-Filter-Hotels) > > [Hotels near Moncton Capitol Theatre](https://www.expedia.ca/Moncton-Capitol-Theatre-Hotels.0-l6089441-0.Travel-Guide-Filter-Hotels) > > [The Orleans Hotel & Casino](https://www.expedia.ca/Las-Vegas-Hotels-The-Orleans-Hotel-Casino.h41313.Hotel-Information) > > [Carnival Palace Hotel](https://www.expedia.ca/Venice-Hotels-Carnival-Palace-Hotel.h4874282.Hotel-Information) > > [Oceanfront Hotels in Ucluelet](https://www.expedia.ca/Ucluelet-Hotels-Oceanfront-Hotels.0-0-d57274-tOceanfrontHotels.Travel-Guide-Filter-Hotels) > > [Catalonia Royal Bavaro - Adults Only](https://www.expedia.ca/Punta-Cana-Hotels-Catalonia-Royal-Bavaro-Adults-Only-All-Inclusive.h1759390.Hotel-Information) > > [Hotels in Downtown Dallas](https://www.expedia.ca/Downtown-Dallas-Dallas-Hotels.0-n800026-0.Travel-Guide-Filter-Hotels) > > [Pickering Casino Resort Hotel](https://www.expedia.ca/Pickering-Hotels-Pickering-Casino-Resort.h89435702.Hotel-Information) > > [Cheap Hotels in City Centre Dublin](https://www.expedia.ca/City-Centre-Dublin-Dublin-Hotels-Cheap-Hotels.0-n6176614-0-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Yahk](https://www.expedia.ca/Yahk-Hotels.d6085045.Travel-Guide-Hotels) > > [Hotels with Free Parking in Chicago](https://www.expedia.ca/Chicago-Hotels-Hotels-With-Free-Parking.0-0-d178248-tHotelswithFreeParking.Travel-Guide-Filter-Hotels) > > [Riads Morocco](https://www.expedia.ca/Morocco-Riads.d122-aaRiads.Travel-Guide-Accommodation) > > [Holiday Inn Toronto Downtown Centre by IHG](https://www.expedia.ca/Toronto-Hotels-Holiday-Inn-Toronto-Downtown-Centre.h26247.Hotel-Information) > > [Hotels in Lacombe](https://www.expedia.ca/Lacombe-Hotels.d6240001.Travel-Guide-Hotels) > > [Hyatt Place Montreal - Downtown](https://www.expedia.ca/Montreal-Hotels-Hyatt-Place-Montreal-Downtown.h41239.Hotel-Information) > > [Hotels near Sunridge Mall](https://www.expedia.ca/Sunridge-Mall-Hotels.0-l6158052-0.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Chihuahua (CUU) to Cancun (CUN)](https://www.expedia.ca/lp/flights/cuu/cun/chihuahua-to-cancun) > > [Flights from Lima (LIM) to Cancun (CUN)](https://www.expedia.ca/lp/flights/lim/cun/lima-to-cancun) > > [Flights from Halifax](https://www.expedia.ca/lp/flights/602873/flights-from-halifax) > > [Flights from Saskatoon (YXE) to St. John's (YYT)](https://www.expedia.ca/lp/flights/yxe/yyt/saskatoon-to-st-johns) > > [Flights from Montreal (YUL) to Cancun (CUN)](https://www.expedia.ca/lp/flights/yul/cun/montreal-to-cancun) > > [Flights from Vancouver (YVR) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yvr/yyz/vancouver-to-toronto) > > [flights from bellingham intl airport](https://www.expedia.ca/lp/airports/bli/flights-from-bellingham-intl-airport) > > [flights from buffalo niagara intl airport](https://www.expedia.ca/lp/airports/buf/flights-from-buffalo-niagara-intl-airport) > > [Flights from Detroit (DTW) to Melbourne (MEL)](https://www.expedia.ca/lp/flights/dtw/mel/detroit-to-melbourne) ### Cars > [Car rentals in Tampa](https://www.expedia.ca/Car-Rentals-In-Tampa-Intl.d4280404.Car-Rental-Guide) ### Packages > [Portugal Vacations](https://www.expedia.ca/Portugal.d147.Destination-Travel-Guides) > > [Mexico](https://www.expedia.ca/lp/theme-vacations/romantic-vacations/117/Mexico) ### General > [Visit Surat Thani](https://www.expedia.ca/Surat-Thani.dx6347509)