Title: Pet Friendly! 'Sugar Ski Hideout' - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire home # Pet Friendly! 'Sugar Ski Hideout' Vacation home with kitchen, a short walk to Sugar Mountain Resort ![Property grounds](https://images.trvl-media.com/lodging/39000000/38440000/38430900/38430821/c179ccdd.jpg?impolicy=resizecrop&rw=598&ra=fit) ![TV, fireplace, DVD player, stereo](https://images.trvl-media.com/lodging/39000000/38440000/38430900/38430821/a5249694.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/39000000/38440000/38430900/38430821/4adaef79.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/39000000/38440000/38430900/38430821/103ff9e8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining](https://images.trvl-media.com/lodging/39000000/38440000/38430900/38430821/e4d7f580.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Amenities - Policies - Location Nestled in a peaceful wooded area, this cozy mountain home invites you to unwind on the wrap-around deck with a gas fire pit and enjoy warm hues and charming furnishings. The living room offers a Full sleeper sofa equipped with a flat-screen TV, an equipped kitchen for meal preparation, private Wi-Fi for staying connected and washer/dryer facilities to make your stay convenient. 8.6 Excellent ### Entire home 3 bedrooms2 bathroomsSleeps 8 ## Popular amenities - Parking available - Dryer - Pet-friendly - Washer - Hot tub - Fireplace ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire home to yourself and will only share it with other guests in your party. ### Pet Friendly! 'Sugar Ski Hideout' This cozy three-bedroom, two-bathroom mountain home is nestled in a peaceful wooded area and offers a wrap-around deck with a gas fire pit, and seating on the upper level. There is a King-sized bed in the master bedroom and a Queen-sized bed in each of the two guest bedrooms. Warm hues and nice furnishings give this gem a charming atmosphere. The living room offers a Full sleeper sofa and is equipped with a flat-screen TV. This home will accommodate eight guests. This unit provides an equipped kitchen, a washer and dryer, and private Wi-Fi. Non-smoking. Absolutely NO Pets from December through March. Pet-friendly may be available seasonally. There are pet size/breed and number restrictions, please confirm with us before booking. Please acknowledge that there is a $100 pet fee(per pet). This unit does have outside security cameras to monitor wildlife. No Check-in's Thanksgiving Day or Christmas Day. All guests are required to sign their rental agreement within 7 days of booking. ## Property amenities ### Ski - Close to skiing ### Pool/Spa - Hot tub ### Internet - Available in the house: WiFi ### Parking and transportation - Parking on site ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Ice maker - Microwave - Oven - Refrigerator - Stovetop - Toaster ### Bedrooms - 3 bedrooms - Bedsheets provided ### Bathroom - 2 bathrooms - Bathtub or shower - Shower - Towels provided ### Living spaces - Fireplace - Living room - Separate dining area - Wood stove ### Entertainment - DVD player - Stereo - TV with cable/satellite channels ### Outdoor areas - Firepit - Patio ### Laundry - Laundry facilities - Washing machine ### Comfort - Heating ### Pets - Pet friendly - Welcoming dogs only - One pet total ### Suitability/Accessibility - Smoking not allowed ### Services and conveniences - Housekeeping (on request) - Iron/ironing board - Phone ### Location highlights - In a village - In the city center - In the mountains - Near a hospital - Near an outlet shopping mall ### Things to do - Bicycles - Golf - Optional golf privileges - Snow sports gear - Tennis - Birdwatching nearby - Ecotours nearby - Fishing nearby - Golfing nearby - Hiking/biking trails nearby - Horseback riding nearby - Hunting nearby - Ice skating nearby - Mountain biking nearby - Mountain climbing nearby - Rafting nearby - Sledding nearby - Swimming nearby - Winery tours nearby ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - Fire extinguisher - Deadbolt lock ### General - Bicycles - Housekeeping (on request) - Property located in a resort ## Similar properties ![Fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/104000000/103890000/103885900/103885879/6b73e185.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charming home on Sugar Mountain with stream Sugar Mountain - Kitchen - Washer - Dryer - Pet-friendly 8.8 Excellent 31 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=103885879&PinnedHotelID=103885879&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/64000000/63690000/63686300/63686266/117e57a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dog-friendly getaway with amazing mountain views & fast WiFi - walk to slopes Sugar Mountain - Kitchen - Washer - Dryer - Pet-friendly 8.0 Very good 31 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=63686266&PinnedHotelID=63686266&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/113000000/112860000/112857100/112857011/d86070b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grandfathers Gem Getaway: Affordable CUTE Mountain House, Hot Tub, Porch Fire-Pit, Propane Grill,... Banner Elk - Pool - Hot tub - Kitchen - Washer [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=112857011&PinnedHotelID=112857011&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/34000000/33500000/33496200/33496186/31071d2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Million-Dollar Views, spectacular! Sugar Mountain Cabin 3 Bedrms 3 bath sleeps 7 Sugar Mountain - Pool - Hot tub - Kitchen - Washer 9.6 Exceptional 83 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=33496186&PinnedHotelID=33496186&HadPinnedHotel=true®ionId=-1&adults=2) ![Signature Cabin](https://images.trvl-media.com/lodging/92000000/91070000/91067300/91067257/758ed650.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Heritage Hill Cabins Banner Elk - Kitchen - Pet-friendly - Parking included - Free WiFi 9.8 Exceptional 37 reviews CA $418 CA $472 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=91067257&PinnedHotelID=91067257&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/91000000/90060000/90053200/90053119/555d3659.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Serene & Cozy ★ Jetted Tub ★ Fireplace ★ Long Mountain view ★ Close 2 Resort Sugar Mountain - Hot tub - Kitchen - Washer - Dryer 10 Exceptional 45 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=90053119&PinnedHotelID=90053119&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/35000000/34400000/34391200/34391139/79ed4b41.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Autumn colors & a Fall view that will take your breath away! Seven Devils - Hot tub - Kitchen - Washer - Dryer 9.6 Exceptional 15 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=34391139&PinnedHotelID=34391139&HadPinnedHotel=true®ionId=-1&adults=2) ![TV, fireplace, DVD player, video library](https://images.trvl-media.com/lodging/73000000/72970000/72961300/72961248/564e04a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dog-friendly home with private hot tub, 2-tier deck, firepit & amazing views Beech Mountain - Hot tub - Kitchen - Pet-friendly - Laundry 6.2 41 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=72961248&PinnedHotelID=72961248&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bedrooms, free WiFi, bed sheets](https://images.trvl-media.com/lodging/117000000/116770000/116764700/116764669/2430f88d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Herman's Hideaway: Remodeled Sugar Mountain Condo, Steps to the Slopes! Sugar Mountain - Kitchen - Washer - Dryer - Pet-friendly 9.6 Exceptional 5 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=116764669&PinnedHotelID=116764669&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/70000000/69590000/69584200/69584147/bcda4af2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gone Ski'Inn - Pet Friendly! Minutes to ski slopes, golf course, tennis, shopping, and more! Banner Elk - Kitchen - Washer - Dryer - Pet-friendly 9.8 Exceptional 20 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=69584147&PinnedHotelID=69584147&HadPinnedHotel=true®ionId=-1&adults=2) ## Policies ### Check-in Check-in time starts at 4:00 PM Minimum check-in age: 21 ### Check-out Check-out before 10:00 AM ### Special check-in instructions You will receive an email from the host with check-in and check-out instructions ### Pets Pets allowed Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total pets ### Children and extra beds Children are welcome ### Events No events allowed ### Smoking Smoking is not permitted ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Onsite parties or group events are strictly prohibited Host has indicated there is a carbon monoxide detector on the property Host has indicated there is a smoke detector on the property Safety features at this property include a fire extinguisher and a deadbolt lock This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation ### Property is also known as 2491-162282 ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.13155%2C-81.86611&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=hvt56X5VWsgWjSl7sTQFl1Sk8-s=) Sugar Mountain, NC #### What's nearby - Sugar Mountain Resort - 9 min walk - 0.8 km - Hawksnest Tubing Park - 14 min drive - 12.8 km - Beech Mountain Resort - 16 min drive - 11.3 km - Grandfather Mountain - 20 min drive - 17.6 km - Land of Oz - 22 min drive - 14.6 km #### Getting around - Tri-Cities, TN (TRI-Tri-Cities Regional) - 87 min drive #### Restaurants - ‪McDonald's - ‬7 min drive - ‪Town Tavern of Banner Elk - ‬12 min drive - ‪Blink Elk Tap Room - ‬10 min drive - ‪Banner Elk Cafe - ‬11 min drive - ‪Puerto Nuevo - ‬5 min drive ## Frequently asked questions ### Is Pet Friendly! 'Sugar Ski Hideout' pet-friendly? > Yes, this property allows dogs (limit 1 total). ### What time is check-in at Pet Friendly! 'Sugar Ski Hideout'? > Check-in begins at 4:00 PM. ### What time is check-out at Pet Friendly! 'Sugar Ski Hideout'? > Check-out is at 10:00 AM. ### Where is Pet Friendly! 'Sugar Ski Hideout' located? > Located in the heart of Banner Elk, this vacation home is 0.5 mi (0.8 km) from Sugar Mountain Resort and within 3 mi (5 km) of Sugar Creek Gem Mine and Linville River. Grandfather Mountain State Park and Watauga River are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Pet Friendly! 'Sugar Ski Hideout' Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 9.4 Location 10 - Excellent 33 8 - Good 10 6 - Okay 6 4 - Poor 4 2 - Terrible 1 ### 10/10 Excellent #### Andy A. Feb 9, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Wonderful Spot! Awesome place to stay with friends and chill out and recover from hitting the slopes! ##### Andy A. Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Brian P. Feb 26, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great stay. The house is perfect for a family. The living space is huge w plenty seating for everyone and it’s very comfortable. Huge tv w all the apps. The hot tub was great and the huge deer in the morning right out the window was an added bonus. Highly recommend. ##### Brian P. Stayed 3 nights in Feb 2025 This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent #### Megan N. Feb 18, 2025 #### Ski getaway Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great weekend ski trip ##### Megan N. ### 10/10 Excellent #### Toniko W. Dec 31, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Xmas ski trip Had a lovely Christmas at the property. Beds we comfy and the huge sofa in the living room accommodated the whole family. Kitchen has all the equipment you need to cook a Christmas dinner. Very close to Sugar Mountain ski resort (a few mins drive). The hot tub was perfect to relax in at the end of a day’s skiing. We will be back. ##### Toniko W. Stayed 6 nights in Dec 2024 ### 8/10 Good #### Stacy N. Feb 6, 2025 Liked: Communication, location, listing accuracy Disliked: Check-in #### Excellent Location Great location to slopes. However, no trash receptacles to put trash in outside. There were bags of trash left from the previous guests in the bathroom and bedroom with nasty stinky diapers, which we had to take their trash and ours, drive to the nearest community dumpster and unload it, and of course the gate is locked on Sundays. ##### Stacy N. Stayed 3 nights in Jan 2025 ### 8/10 Good #### Christina T. Mar 19, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Comfortable and Spacious. We enjoyed our stay at the Sugar Shack. Previous renters had messed with the smoke alarms but the rental company fixed it the next day. It was a quick drive to Sugar mountain parking. We mostly stayed upstairs which was peaceful and offered good views of the area. We also spent a lot of time in the hot tub and the patio. We did struggle to figure out where to put trash and we tried to drive it to the address listed but they were closed on our check out day, which was a Sunday. All together we had a great trip and would stay again. ##### Christina T. Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Gavin H. Jan 15, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Short getaway The property was exactly as listed. It was very clean and well kept I would definitely stay here again. It is super close to the ski slopes which is always amazing! ##### Gavin H. Stayed 2 nights in Jan 2024 ### 8/10 Good #### Tim C. Nov 9, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Nice place This home really has that mountain feel. We loved the wooded neighborhood and rolling hills. Definitely recommend! ##### Tim C. Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Gina C., Ocala Florida Mar 25, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Nice steep mountain We had to cut our vacation short for unfortunately reasons but the rental was nice. It was very clean for a house that allows dogs. It didn’t smell. We enjoyed the one night we did stay. It was warm and cozy. ##### Gina C. Stayed 3 nights in Feb 2024 This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent #### Steven & Sally H., Knightdale, North Carolina Feb 6, 2024 #### Clean and spacious Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The house was clean when we arrived, and had all of the amenities with a well-stocked kitchen. Close to slopes, and easy to get to. ##### Steven & Sally H. Stayed 2 nights in Jan 2024 ### 2/10 Terrible #### Brian H. Mar 1, 2025 Liked: Cleanliness, check-in, location Disliked: Listing accuracy #### Property Title is Misleading The property title says the property is “pet friendly”, however this is a straight lie as the property does not allow for pets. Brought a pet assuming the listing was correct and they charged my credit card without notice, asking, or consent after we had checked out for bringing a pet. No pet fee was included on the upfront bill. Property was similar to the pictures but would stay away from this rental company. ##### Brian H. Stayed 2 nights in Feb 2025 This review comes from a trusted partner site and has not been verified. ### 8/10 Good #### A guest from N/A, CO Oct 7, 2022 #### Nice place to stay Rating Details: The property manager was adequately helpful. The vacation rental was spotless. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very clean. I thought the rental agreement that I had to sign, after I paid was over the top. ##### A guest from N/A, CO This review comes from a trusted partner site and has not been verified. ### 8/10 Good #### Faith C. Mar 1, 2024 #### Sugar Ski Hideout February Stay Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This is my friends and I's second stay with RRR and it was great again! We LOVED this rental space (perfect for the 5 of us)! It was clean when we arrived, super spacious yet not too big, and the kitchen/dining area was the perfect size. The only downside was that we could not use the hot tub due to the hose being too short/the spout being far away but the rental stands on its own without it. The porch was great and if it hadn't rained we would have gotten a lot of use out of it. The driveway was perfect for two cars (a C-RV and a Sedan) and the drive up was smooth and easy. The drive down to sugar mountain was quick as well (less than 5 minutes). ##### Faith C. This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent #### Jim H. Feb 26, 2020 #### Snow Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Went skiing and it snowed!! House was great, lots of room and comfort. Best to leave lower bedrooms doors open if really cold. Heater in hall is necessary . Once we figured that out it was great. Driveway unusable when iced. Parked at bottom and walked up. Nobody minded! Quick deposit refund! ##### Jim H. Stayed 2 nights in Feb 2020 ### 6/10 Okay #### Robert R. Aug 13, 2023 Liked: Check-in, communication, location, listing accuracy Disliked: Cleanliness #### Need to be cleaned up but great location and is fully equipped. The unit had a great location but needs some cleaning. The exterior deck had a lot of debris like twigs and the furniture was not clean enough to sit on. The interior had a lot of dead bugs by the windows and doors, a not-so-fresh odor, and had a lot of dust around the baseboards. There was nowhere to put the trash. It is in need of a bear box outside the unit for trash. The unit did have everything you need for a stay though. Fully equipped. The drive is extremely steep. I recommend a high-profile vehicle in the summer months at the very least. My 4wd Highlander was losing traction during wet conditions. ##### Robert R. Stayed 3 nights in Jul 2023 This review comes from a trusted partner site and has not been verified. ### 4/10 Poor #### Jenn G. Jan 18, 2024 #### Don’t pick for the whirlpool anyway Rating Details: The property manager was very helpful. The vacation rental was spotless. I was happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The reason we chose this place? The whirlpool. Guess what? ItDidn’t work. The second day they sent maintenance out to say “yep, it’s not working” though they said at checkin it had been serviced the day of our arrival. Only solution? Have a whirlpool service person come out. That did not happen. So they refunded the nominal (compared to cost) whirlpool fee. Although the people at the rental co were polite, more could have been done for this major disappointment. Other quibbles? It is up a steep hill and we had to shovel to get upIt on arrival. Not enough blankets. They say there is a shuttle to resort but the stop is a long walk in ski boots. ##### Jenn G. This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent Jan 17, 2025 #### Beautiful Nature Lovers retreat Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My family and I have been vacationing at Sugar Mountain for many years and have stayed at several different cabins. This was our first time at this Timber Ridge address but it will not be our last. It is very comfortable with all the amenities you have at home. 2 bedrooms are on the first floor sharing a full bathroom and the kitchen, living and master bedroom is on the second floor with a wrap around balcony. A huge extremely comfortable leather couch perfect for taking afternoon naps and all the cable and WiFi you need. The driveway is pretty steep so I recommend an all wheel drive/ 4x4 vehicle for stays during the snowy months. The driway was a little icy when we stayed but with a simple phone call they sent someone to plow and spread salt to resolve the issue. Super dark at night, there was a few flood lights that were out but it didn't really affect us and I'm sure if I had reported it they would have taken care of it right away. If I had to say one thing I didn't like about the place was the tiny master shower. I'm 6'1" 250lbs and it was very "cozy" to say the least but again, not really anything we couldn't deal with. P.S. During the winter months, DO NOT shower one right after another, limit showers to 10 minutes and do NOT run the washing machine or dishwasher until everyone has showered! Just like with any house the hot water heater can only do so much and the cold water up here is cold, not like the cold water in Miami. ### 10/10 Excellent #### natalie C. Feb 15, 2025 Liked: Communication, location, listing accuracy ##### natalie C. Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Chandler B. Feb 3, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy ##### Chandler B. Stayed 3 nights in Jan 2025 ### 4/10 Poor #### Gretchen P. Jan 21, 2025 Liked: Check-in Disliked: Location, listing accuracy #### No access due to driveway 2 four wheel drives could not get up drive way! Seniors had to be pulled up! ##### Gretchen P. Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Kathleen W. Sep 7, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Nice stay on sugar mountain We are repeat guests at this house. House is comfortable and the kitchen is completely stocked with dishes, cookware and utensils. It’s convenient to tennis and golf, and short drive to banner elk. We will be back next year! ##### Kathleen W. Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Celia T. Jul 16, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Visit with daughter Wonderful experience! Excellent location. ##### Celia T. Stayed 2 nights in Jul 2023 This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent #### Joel L. Feb 24, 2023 #### Ski trip ‘23 Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Perfect for us - 2 adults, one 3rd grader, and 5 teenagers. Layout was perfect for the family upstairs with the high schoolers downstairs. ##### Joel L. Stayed 3 nights in Feb 2023 This review comes from a trusted partner site and has not been verified. ### 4/10 Poor #### Brett S. Jan 17, 2023 #### Disappointed to say the least! Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: My wife and I go to sugar mountain every year for my birthday which resides in January. Three of the main features that we look for and filtered through VRBO were: hot tub, pet friendly, and ski and ski out. Those three were the only requirements that we were looking for, and of the utmost importance. So my VRBO search landed us on the sugar shack. The price I thought was fair, so we booked it. Upon arrival on Monday January 9th, the first thing we did after unloading the car was head straight for the hot tub after a long ride to North Carolina. We noticed that the water was 49° in the hot tub. So I turned on the Jets and the heater and after a couple hours notice the water was not any warmer. I called the after hours maintenance line to discuss the issue and the young lady said she sent an email a week ago letting me know that the water did not work on the hot tub. I checked my email and she actually sent two days prior to our arrival, not 7 days. I explained to her that I was highly dissatisfied and she basically acted like it was a "tough luck" type of situation. Two days prior to our arrival there was no way we could have done anything about it regardless. Mind you my wife and I have worked again disappointed. So we then start checking the cleanliness of the house. We took multiple pictures of many areas that were not clean, blankets that had food stains on them, dried up spaghetti sauce or chili, the carpet in the master bedroom was disgusting with pet urine, shower head and master bathroom was full of mildew or mold. The ONLY shower upstairs. The heater on the back porch did not work, was not a ski in/ski out location or did not have designated walkthrough to slopes. I work in the construction industries and deal with the general consumer on a daily basis. The customer service that I received from the management company was subpar to say the least and ZERO effort in "Making the situation RIGHT for me the customer. I will attach pictures or send via email ##### Brett S. Stayed 4 nights in Jan 2023 This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent #### Tammy J. Jan 7, 2023 #### Quick trip Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We planned a trip to Banner Elk with very short notice so could not find a boarder for our dog in advance. Our expectations for cleanliness and quality of furnishing were not very high going into a pet friendly short-rerm rental. We were pleasantly surprises. It was actually one of the cleanest units we have stayed in the area, and we have stayed in many. Only complaint, mattress in master bedroom is way past needing replaced. ##### Tammy J.