6/10 – Acceptable
Jennifer M.
2 janv. 2023
Points forts : Propreté
Condo great, management company terrible
Let me start by saying this condo is lovely and has an amazing view. The issue for us is with the management company. We notified Vacasa that we would have 9 people. They left us with 3 towels, 2 wash cloths 2 hand towels and less than half the pillows did not have pillow cases. No big deal, we could manage for the first day and simply sent a message to Vacasa to let them know. They were polite and apologized for the inconvenience and promised to have the local management team reach out. They never did. So I sent a 2nd message and still never heard back. We dried with washcloths and ended up buying our own towels/pillowcases. Our 2nd issue arose after leaving. My son left his AirPods. We have a gps tracker on them and it showed they were still at the condo. We notified the management again and agreed to pay a $25 finding fee. We were promised to be notified when cleaning showed up and we never heard back again and now I am watching our AirPods drive around town. I called and asked if they could please assist, but I’m sure we will not hear back. Also, I was informed that the local management company claimed to drop off our linens. Unfortunately, that was not the case.
Again, condo is wonderful! If there’s a private owner to this place, please switch companies. The main Vacasa company has been great, it’s just their local company that’s horrible!
Jennifer M.
Séjour de 5 nuits en décembre 2022