Title: Palm Garden Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Palm Garden Hotel Hotel with a health club, 4-minute walk to Hua Ho Department Store ![Lobby sitting area](https://images.trvl-media.com/lodging/10000000/9630000/9629700/9629631/92200157.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/10000000/9630000/9629700/9629631/1b1766dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/10000000/9630000/9629700/9629631/3c5ba651.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9630000/9629700/9629631/c9ce1950.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/10000000/9630000/9629700/9629631/7e15e099.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Brunei's city center, Palm Garden Hotel offers convenience and relaxation. Enjoy the outdoor pool, spa services, and massages after exploring. Free WiFi keeps you connected, and multilingual staff assist with dry cleaning and laundry services. 7.6 Good ## Popular amenities - Breakfast available - Gym - Laundry - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 27 - Nov. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=9629631&PinnedHotelID=9629631&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=9629631&PinnedHotelID=9629631&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 28 - Nov. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=9629631&PinnedHotelID=9629631&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=9629631&PinnedHotelID=9629631&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=9629631&PinnedHotelID=9629631&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=9629631&PinnedHotelID=9629631&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=9629631&PinnedHotelID=9629631&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=9629631&PinnedHotelID=9629631&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Standard Room, 1 Double Bed](https://images.trvl-media.com/lodging/10000000/9630000/9629700/9629631/2ef966ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed ### Highlights Air conditioning Flat-screen TV Hair dryer Private bathroom Free bottled water Minibar Cable channels In-room safe - 248 sq ft - Sleeps 3 - 1 Double Bed ![Standard Room, 2 Single Beds](https://images.trvl-media.com/lodging/10000000/9630000/9629700/9629631/2c416da2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Twin Beds ### Highlights Flat-screen TV Private bathroom Hair dryer Minibar Free bottled water Cable channels In-room safe - 269 sq ft - Desert view - Sleeps 3 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBandar-Seri-Begawan-Hotels-Palm-Garden-Hotel.h9629631.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBandar-Seri-Begawan-Hotels-Palm-Garden-Hotel.h9629631.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C4.90283%2C114.92438&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rirG4S8kZbA3CQ71BNSfs-JrFa0=) LOT 45238, SIMPANG 88, Bandar Seri Begawan, Brunei-Muara, B1518 #### What's nearby - Hua Ho Department Store - 3 min walk - 0.3 km - Jame'Asr Hassanil Bolkiah Mosque - 11 min walk - 1.0 km - The Mall - 14 min walk - 1.2 km - Our Lady of the Assumption Church - 3 min drive - 2.2 km - Kampong Ayer - Venice of East - 3 min drive - 2.5 km #### Getting around - Bandar Seri Begawan (BWN-Brunei Intl.) - 9 min drive #### Restaurants - ‪Roasted Sip Kiulap - ‬6 min walk - ‪J & Lof Cafe - ‬3 min walk - ‪Jollibee - ‬6 min walk - ‪The Daun - ‬1 min walk - ‪Thien Thien Kiulap - ‬4 min walk ## About this property ### Palm Garden Hotel Hotel near Sultan Omar Ali Saifuddien Mosque Located close to Hua Ho Department Store and Jame'Asr Hassanil Bolkiah Mosque, Palm Garden Hotel provides laundry facilities and a health club. Guests can connect to free in-room WiFi. Other perks include: - Free extended parking - Cooked-to-order breakfast (surcharge), express check-out, and express check-in - Smoke-free premises, tour/ticket assistance, and free newspapers Room features All guestrooms at Palm Garden Hotel have amenities such as free WiFi and safes, as well as minibars and free bottled water. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - Flat-screen TVs with cable channels - Limited housekeeping and phones ## Similar properties ![Balcony](https://images.trvl-media.com/lodging/35000000/34760000/34751600/34751567/9f8d8cb8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Co. Living Suite Bandar Seri Begawan - Air conditioning - Business services - Laundry 10 Exceptional 2 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=34751567&PinnedHotelID=34751567&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/32000000/31060000/31058400/31058393/41adc543.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand City Hotel Bandar Seri Begawan - Free airport shuttle - Parking included - Free WiFi - Restaurant 6.4 10 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=31058393&PinnedHotelID=31058393&HadPinnedHotel=true®ionId=-1&adults=2) ![Sports facility](https://images.trvl-media.com/lodging/16000000/15440000/15438600/15438525/1cac351f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kiulap Plaza Hotel Bandar Seri Begawan - Air conditioning - Gym - Laundry [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=15438525&PinnedHotelID=15438525&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily local cuisine breakfast (BND 3.50 per person)](https://images.trvl-media.com/lodging/14000000/13290000/13288000/13287902/6d3cd340.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### LeGallery Suites Hotel Bandar Seri Begawan - Free airport shuttle - Parking included - Free WiFi - Restaurant 7.4 Good 92 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=13287902&PinnedHotelID=13287902&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/45000000/44430000/44424900/44424830/9f1f0b00.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 118 Residence Bandar Seri Begawan - Pool - Free airport shuttle - Kitchen - Parking included 2.0 1 review [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=44424830&PinnedHotelID=44424830&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room](https://images.trvl-media.com/lodging/2000000/1090000/1086900/1086846/c61318a4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Empire Brunei Jerudong - Pool - Spa - Kids pool - Waterslide 9.2 Wonderful 562 reviews CA $322 CA $358 total includes taxes & fees Dec 3 - Dec 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=1086846&PinnedHotelID=1086846&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/119000000/118600000/118599100/118599051/617db817.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Embun Bandar Seri Begawan - Pool - Breakfast included - Parking included - Free WiFi 9.8 Exceptional 6 reviews CA $73 CA $81 total includes taxes & fees Nov 28 - Nov 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=118599051&PinnedHotelID=118599051&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/1000000/20000/12300/12225/b1c9c926.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Hotel Brunei Darussalam Bandar Seri Begawan - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 648 reviews CA $156 CA $172 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=12225&PinnedHotelID=12225&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/38000000/37630000/37623300/37623221/bc6128d5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Centrepoint Hotel Bandar Seri Begawan - Pool - Parking included - Free WiFi - Air conditioning 8.2 Very good 56 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=37623221&PinnedHotelID=37623221&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/9000000/8670000/8663800/8663711/cf9e2242.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### StarLodge Jerudong - Pool - Free airport shuttle - Parking included - Free WiFi 7.8 Good 61 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=8663711&PinnedHotelID=8663711&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet ### Parking and transportation - Free extended parking on site ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee ### Restaurants on site - Energy Kitchen ### Things to do - Health club ### Family friendly - Laundry facilities ### Conveniences - Free newspapers in lobby - Laundry facilities ### Guest services - Housekeeping (limited availability) - Tour and ticket assistance ### More - 1 building - 2 floors - Built in 2007 - Smoking not allowed ## Room amenities ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Free bottled water - Minibar ### More - Phone - Safe ## Policies ### Check-in Express check-in available ### Check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed ### Property is also known as Palm Garden Hotel Brunei Bandar Seri Begawan Palm Garden Hotel Brunei Palm Garden Brunei Bandar Seri Begawan Palm Garden Brunei Palm Garden Hotel Hotel Palm Garden Hotel Brunei Palm Garden Hotel Bandar Seri Begawan Palm Garden Hotel Hotel Bandar Seri Begawan ## Frequently asked questions ### How much is parking? > Extended parking is free at this property. ### Where is Palm Garden Hotel located? > Located in the heart of Bandar Seri Begawan, this hotel is within a 15-minute walk of Hua Ho Department Store and Jame'Asr Hassanil Bolkiah Mosque. The Mall and Royal Regalia Museum are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Palm Garden Hotel Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.0 Location ### 8.2 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 20 8 - Good 35 6 - Okay 20 4 - Poor 4 2 - Terrible 3 ### 10/10 Excellent #### TokyoJose, Japan Nov 7, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good location amongst nearby shops and modestukj priced restaurants, cooperative desk staff , big rooms and good hard beds ( as found in China) , try the Bruneiwide well known Palm Garden Hotel . ##### TokyoJose Stayed 1 night in Nov 2018 ### 6/10 Okay #### ogin Sep 10, 2018 Liked: Staff & service 値段相応のホテルです。 ただ、公共交通機関とタクシーが全く機能しておらず、頑張れば観光名所に歩いて行ける立地はいいと思います。 ##### ogin Stayed 2 nights in Sep 2018 ### 10/10 Excellent #### Elle Aug 20, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great facilities provided with reasonable priced shuttle services, complementary use of gym and has a very healthy restaurant. Within walking distance to regent square for more food selection. They can also assist to contact car rental with very reasonable price from authorised rental. Informative about where to go eg the ulu temburong trip was amazing! Only had one minor hiccup is the hotel shuttle vehicle was making strange noise. After discussed with the driver regarding to the shuttle vehicle, the vehicle was no longer in use. Good and quick action taken. They provides another shuttle vehicle. ##### Elle Stayed 2 nights in Aug 2018 ### 10/10 Excellent #### Verified traveller Aug 19, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Value for money and friendly staffs Love the hotel! Staffs are friendly and services are excellent! Gym next door is awesome! Love my stay here. I have stayed at 3 different hotels in Brunei and this is by far the best! ##### Verified traveller Stayed 2 nights in Aug 2018 ### 4/10 Poor #### Verified traveller Aug 9, 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### 空港送迎は基本できないと考えておいた方がいいです。 空港送迎があるということで、このホテルを予約したが、予約直後ホテルへ送迎依頼をしたところ、フライトの到着時間にスタッフがいないということで、送迎はできないのでタクシーで来いとのこと。 結局、遅延もあり空港に着いたのは深夜1時で、タクシーも1台もなく、止むを得ずホテルまで約2時間(約5km)、スーツケースを引っ張って徒歩で移動。(ホテルへはAM3時にチェックイン) 着いてすぐチェックインできたが、初めに案内された部屋が電気が途端に消え、部屋をチェンジ。チェンジした部屋は問題なかったが、部屋は古く、テレビも今どきアナログでチャンネルは2つしか映らない。当然NHKどころかBBC等も映らない。歯ブラシはあるが中国製で歯磨き粉が変な味がする。シャワーは水しか出ず、ボディーソープ・泡立たない石鹸はあるが、シャンプー等はない。 トイレのペーパーも1ロールしかなく、ティッシュペーパーもない。 エアコンも古く、点けたら寒すぎる。 おまけに、帰りも当然の如く空港への送迎はなし。 スタッフがいないという言い訳だが、フロントにスタッフは沢山いて談笑しているという矛盾。 そもそも、2泊したが他の宿泊客とロビー等で会ったのは1回くらいで、自分しか客がいないのではないかと思うくらいひっそりしていた。 敢えていいところを言うなら、徒歩5分くらいのところに小さいショッピングモール、徒歩20分くらいのところに大きいデパート(高速道路を横切る必要があるが、フロントの人は徒歩では無理と言っていたが、徒歩で行くことも可能。ただ十分注意が必要。)があり、食事はそこで済ませられる。 とにかく、値段は値段とはいえ、コスパが悪いと感じた。 ホテル選びは慎重に行ってください。 ##### Verified traveller Stayed 2 nights in Aug 2018 ### 10/10 Excellent #### Neil, Australia Jun 27, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel close to shops Great hotel 2 min walk to shopping centre, theatre etc. staff great 👍 ##### Neil Stayed 1 night in Jun 2018 ### 10/10 Excellent #### Elina Mar 31, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great gym and a health food restaurant. Some kind of art course place too, which I had no time for. The average hotel guest wants something else but my experience was, as if someone had built a hotel just for me. In many cities I spend time looking for good gyms and restaurants with the kind of food I like to eat. I dont care for luxury and Palm Garden Hotel doesnt have any. I would stay there again if I had any reason to visit Brunei again which is highly unlikely. ##### Elina Stayed 2 nights in Mar 2018 ### 6/10 Okay #### Atsushi, bangkok Feb 21, 2018 Liked: Cleanliness, staff & service #### スタッフの対応はとても親切ですが、施設はビミョー。 スタッフはとても親切に対応してくれます。また、空港とホテル間の送迎も無料でしていただきました。これらの点は大変満足しているのですが、ホットシャワーが出なかったことや、部屋の電気が暗いのが少し気になりました。 ##### Atsushi Stayed 1 night in Feb 2018 ### 8/10 Good #### Verified traveller Feb 18, 2018 Liked: Staff & service #### Not for Fussy Travellers A decent hotel with a pool and a large fitness gym next to the hotel which you can frequent. There’s also a clean eating restaurant. Next to many shops and eateries. Near Masjid Jame. Need to take a bus (1 Ringgit) if you want to go to the city aka Bandar. Note that this hotel is not for fussy travellers. And loud music music can be heard at night till the wee hour. Since i love music and i am not disturbed by the loud songs, i did not find this a problem. Like i say, not for fussy travellers. Thanks Palm Garden! ##### Verified traveller Stayed 3 nights in Feb 2018 ### 2/10 Terrible #### Verified traveller Feb 17, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 口コミの親切な人はどこにいるの？ ここを予約したのは、口コミがいい・ザモールが近い・無料空港へのシャトルがあるからです。ザモールは歩いて行ける距離ですが６車線の交通量の多い道路は横切れずタクシーで10SD、チェックイン時前の人が文句を言っていたので３０分待ち、ロビーのソファはびりびりで布をかけてあり裾が真っ黒、部屋のタオルは薄汚れた色に黄色いしみ、3amまで音楽が聞こえ寝られない、前日シャトルの予約、フロントの人が飛行機の出発時間の２時間前に出ればいいというのでその時間に行くと、もう少し３０分過ぎ、もう少し、タクシー呼んでと‥その人は交代で帰ろうと、のせてほしいと懇願したが，だめ、次のベテランさんが電話してくれ４５分待ち出発、２本しかない便で、それに乗れないと日本に帰れない、どんなにいらいらしてか、どこ吹く風のホテルの人、どこが親切なのか？ひどい目にあった。考えてみると文句言ってた人が帰ると、何あの人という会話、このことも、反省してないでしょうね。 ##### Verified traveller Stayed 1 night in Feb 2018 ### 8/10 Good #### reen, Johor Bahru, Malaysia Jan 27, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Okay hotel for the price The food could be a little tastier...because the breakfast served is healthy version...they should give option for people who don’t want to eat healthy. ##### reen Stayed 1 night in Jan 2018 ### 10/10 Excellent #### Verified traveller Jan 13, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Have been there many times and will be I have been staying at this hotel 4 times already and I am sure I will be if I come to Brunei again. 2 thumbs up. ##### Verified traveller Stayed 3 nights in Jan 2018 ### 6/10 Okay #### Verified traveller Jan 11, 2018 Liked: Staff & service #### Choose other hotel Was very disappointed upon arrival at the Palm Garden Hotel. Mainly because it is surrounded by tropical bush, and advised by my driver to be careful of snakes if walking near the hotel.and this was confirmed by hotel receptionist. You need the hotel's shuttle to take you into town or the shopping mall as it is too long a walk to either. There is a restaurant, gym and pool attached to the hotel which were okay. I wouldn't stay at the Palm Garden again. ##### Verified traveller Stayed 3 nights in Jan 2018 ### 4/10 Poor #### Antti Dec 13, 2017 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### Nuhjuinen hotelli, tunkkainen tuoksu Nuhjunen hotelli, tupakanhaju tulee käytäviltä sisään huoneeseen. Huoneessa ei aluksi toiminut safety box eikä lukulamppu. Siivooja ei kertaakaan vaihtanut juomalaseja eikä poistanut tölkkejä. Positiivista oli pääsy viereiseen kuntokeskukseen. ##### Antti Stayed 5 nights in Dec 2017 ### 8/10 Good #### Barry, UK Oct 10, 2017 Liked: Staff & service, room comfort #### OK hotel, taxi needed to city. Hotel is ok, has good and bad points. Good - cheapest 3 star in Brunei I found, Modern (bathroom dated n needs better cleaning). Staff friendly. Airport pick up available. Food good in adjacent restaurant. Wifi very good, air con excellent, Area very quiet and room quiet if neighbours don't create noise (walls thin). TV was good with some English speaking channels. Bad - No replies to my many emails for the airport pickup. Expedia intervened n contacted them n they confirmed to Expedia that they had my emails n had arranged pick up. However still no confirmation to me of details despite Expedia's insistence to do so. Arrived at airport n could not find driver anywhere. Got a local taxi to hotel n they said the driver was at airport ....but where ???, as this could have been avoided if they had replied to email n gave me pick up details. They gave me a free ride back to the airport in compensation which I appreciated. Room was spacious n well equipped, however carpet was unclean with bits (paper, fluff etc) over it, saw the cleaner and asked her to vacuum it which she did immediately. Bathroom dated but clean except the grouting in shower and around basin was very dirty with black mould and stained. Very unsightly n unhygienic. I spent 10 mins cleaning it all off with the toothbrush they supplied, totally removing it. Why couldn't cleaner do this as it's basic cleaning. My floor was non smoking but people smoking in rooms n corridor n seen by cleaner but no action taken. ##### Barry Stayed 2 nights in Oct 2017 ### 4/10 Poor #### rhonda, Australia Oct 4, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Along way from anything. A dated hotel. There was a vego restaurant nearby. Hotel restaurant was ok. Really not much to say. The shuttle bus driver was a nice guy. ##### rhonda Stayed 3 nights in Sep 2017 ### 8/10 Good #### Verified traveller Sep 12, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Warm hospitality, clean room and good price. There's a nice restaurant to have breakfast near the hotel (10 seconds on foot). Also, you can access to a big supermarket by a few minutes on foot. The only problem was that there isn't a bus stop nearby. You need a taxi or your own car for not wasting the time. ##### Verified traveller Stayed 4 nights in Sep 2017 ### 8/10 Good #### Aisyah Aug 23, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not Recommended for Pedestrian Tourists Everything was great about my stay at the hotel. The only negative part was the location. I traveled around by public bus while in Bandar Seri Begawan and apparently the hotel is located quite far from the nearest bus stop. Plus, the road heading towards the hotel from the main road is not pedestrian friendly and pass through undeveloped area. I believe the hotel would be good for those taking advantage of its free airport transfer or for those who opted for the hotel's half day or full day city tour (chargable). ##### Aisyah Stayed 1 night in Aug 2017 ### 10/10 Excellent #### Eric Aug 23, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice Place Gym is well equipped with scale and blood pressure monitor. Use kettle to boil drinking water . No microwave. Tiny fridge. Grocery store 300 meter walk. ##### Eric Stayed 19 nights in Jul 2017 ### 10/10 Excellent #### Augustine, Hong Kong Aug 4, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel with friendly staff The staff at the reception was extremely friendly, she arranged me two shuttle services, as well as the airport pickups;) and she has given me some advice on where to go in BS Begawan! The facilities of the hotel is a bit old but still definitely fine!! the bed is comfy and spacious, for me it is worth the price!!! ##### Augustine Stayed 1 night in Aug 2017 ### 10/10 Excellent #### Killa, Malaysia Aug 3, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worth my money. First time checking in to this hotel. Room and bed is bigger than expected. Very satisfied! ##### Killa Stayed 1 night in Jul 2017 ### 8/10 Good #### clive Jul 22, 2017 Liked: Cleanliness, staff & service, room comfort #### A nice Hotel in the Central part of the city The Hotel is located between down town and the up town area. It is in a very central location Serviced by number 20 bus route if a taxi is not sought. The hotel offer a complimentary bus service to the down town or airport areas. The night markrt is walkable. The staff really make this hotel. They are friendly and do their upmost to answer queries and help you get around. The rooms we had were reasonable value for money really.The breakfast in the chic restuarant was excellent. The gym at this hotel seems to be frequented by family of the Sultan from time to time. I think it is fair to say the external appearance of the hotel is looking tired. if I was to visit Brunei again I would consider this hotel again as an option All in all my family had an enjoyable stay. There are other restuarants that are close by also allnare walkable to. The Korean one was very good indeed. ##### clive Stayed 3 nights in Jul 2017 ### 8/10 Good #### Verified traveller Jun 22, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 酒店负责到机场之间的接送，那天来接我的员工John，是个总是笑眯眯的快乐员工。因为入境事宜的耽误，他接到我时已经等了二十多分钟，我道歉，他却表“示他等我好过我等他，没有关系”，很令我感动。后来又因为取外汇，特地带我去能用银联卡的银行柜员机。之后在入住的几天，他也多次载我去附近想去却找不到路的地方。非常好的人，很感谢他。酒店第一眼觉得有点偏，但是稍微熟悉了就发现，其实出入很方便。离著名的JAME ASR清真寺很近，步行三五分钟就到，每天进出都能看到这个宏伟的建筑，随着天色变化而变化，非常漂亮。酒店附近有很多超市和餐馆，吃东西很方便。酒店虽然小，但房间很大。跟吴尊开的健身房紧邻着，可以免费试用健身房和游泳池。离他开的BAKE CULTURE也不远，步行10分钟能到。这个面包房东西好吃，个人感觉比瀛洲号的强。离加东夜市也不远，走过去，20分钟也可以了。出门拐弯就有公交车站，我去的时间短，没有摸到坐车的规律，但是个人感觉，文莱的公交车比网上说的还是多一些。只是出租车确实很少。 ![](https://a.travel-assets.com/ugc/hotel-reviews/s1063-pe0066090-571a-11e7-a58e-2ab4820f5e46-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1178-p43c9c680-571b-11e7-916f-92bb44d4284a-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1199-p4d581080-571b-11e7-a58e-2ab4820f5e46-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in Jun 2017 ### 6/10 Okay #### Verified traveller May 11, 2017 Liked: Staff & service #### Bad internet connectiity and poor cleanliness the staff are friendly & helpful. But they had very poor Wi-Fi connectivity issues and unstable and very slow internet speed due to the poor Wi-Fi router or Wi Fi signal repeater equipment. Very poor cleanliness on swimming pool areas and in the changing room or toilet and may cause personal injury on the slippery floor around the pool area. The room lighting is very poorly light up and very hard for doing any work or without internet or very slow connectivity ##### Verified traveller ### 6/10 Okay #### footloose-too, melbourne, australia Apr 27, 2017 Liked: Cleanliness, staff & service, property conditions & facilities #### Good value There is nothing intrinsically wrong with is hotel and when we had persistent problems with the lock on the door, the staff relocated us without being asked. In fact the staff were excellent all round- as good as any hotel I've ever stayed in. Room 102 was larger than normal which was a bonus but both rooms (106), were spoiled by the noise coming from the compressors for the aircon located on the wall outside. Also the beds are quite firm so wouldn't suit someone who likes a soft mattress but great for those with a bad back. The is no restaurant in the hotel but there is a very good cafe next door with the focus on healthy natural food. It is also only a short walk (500m) to the local shopping complex. Overall, we would stay there again but would ask for different rooms. ##### footloose-too