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Sleep Inn Columbia Gateway – Avis

2.5 out of 5
Sleep Inn Columbia Gateway
8145 Washington Blvd, Jessup, MD

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 138 avis sur 371." "
Note de 8 – Bien, d’après 136 avis sur 371." "
Note de 6 – Acceptable, d’après 53 avis sur 371." "
Note de 4 – Médiocre, d’après 22 avis sur 371." "
Note de 2 – Terrible, d’après 22 avis sur 371." "

8,2/10

Propreté

8,4/10

Service et personnel

7,4/10

Commodités

8,0/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 – Acceptable

Jacques

Séjour de 1 nuit en février 2023
Sleep Inn a répondu le 14 mars 2023
Thank you, we appreciate you!

8/10 – Bien

JEAN MARIE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Chambre très propre et personnel sympathique et vraiment serviable. En revanche, le petit déjeuner est plus que quelconque ( pas de fruits frais par exemple) et la connexion WIFI est systématiquement défaillante le soir.
General Manager a répondu le 2 nov. 2016
Dear valued guest, We thank you for your feedback. We appreciate you and I am glad to hear you enjoyed your stay with us. Please accept our sincere apologies for the lack of breakfast the morning of your departure. Enjoy fall... K Harvard Manager

10/10 – Excellent

Thomas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a very nice one night stay here on Memorial Day weekend. The shower head was one of the best I’ve experienced. The room was large and comfortable. The staff both competently and friendly.
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

TANYA

Points forts : Propreté, service et personnel
Much better meal selections- not every person eats pork
Séjour de 2 nuits en mai 2024

8/10 – Bien

Robert

Points forts : Service et personnel
Staff was great, breakfast was not always well stocked. There are some repairs that need to be made. Our stay was nice and comfortable.
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Emily

Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Kennedy

Voyage en famille
Points faibles : Service et personnel, commodités
Staff rude
Séjour de 2 nuits en mai 2024
Ms. Patel a répondu le 22 mai 2024
Dear Kennedy,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 – Excellent

Nick

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Though we could not stay the service was very good.

8/10 – Bien

Tandy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was really accommodating for our large group. The only suggestion is cleaner bed sheets.
Séjour de 2 nuits en mai 2024
Ms. Patel a répondu le 21 mai 2024
Dear Tandy,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,General ManagerSleep Inn Columbia Gateway

6/10 – Acceptable

Joseph

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Staff was nice but my room was very dirty and decor was dated.
Séjour de 2 nuits en mai 2024
Ms Patel a répondu le 20 mai 2024
Dear Joseph,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 – Excellent

Nicole

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff eas very friendly gave us suggestions to eat
Séjour de 2 nuits en mai 2024
Ken a répondu le 20 mai 2024
Dear Nicole,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,General ManagerSleep Inn Columbia Gateway

4/10 – Médiocre

Shahryar

Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Not going back
Séjour de 1 nuit en avril 2024
Ken a répondu le 11 mai 2024
Hello Dear,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 – Excellent

Woodrow Ernesto

Séjour de 2 nuits en mai 2024

8/10 – Bien

Laural

Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Ava

Points forts : Propreté, commodités et état et installations de l’hébergement.
Decent
Séjour de 1 nuit en mai 2024
Ken a répondu le 6 mai 2024
Dear Ava, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges Platinum members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 – Excellent

Maria Ignacia

Séjour de 1 nuit en avril 2024
Ken a répondu le 15 mai 2024
Dear Maria,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges Gold members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 – Excellent

Ugur

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en avril 2024
Ken a répondu le 6 mai 2024
Dear Ugur, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges Platinum members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,General ManagerSleep Inn Columbia Gateway

8/10 – Bien

Oscar, Hialeah

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great wonderful friendly staff
Séjour de 4 nuits en avril 2024
Ken a répondu le 16 avr. 2024
Dear Oscar, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway. We sincerely appreciate and value your feedback as a Guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 – Bien

Daniel

Séjour de 1 nuit en avril 2024
Ken a répondu le 30 avr. 2024
Dear Daniel,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 – Excellent

Ariel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing place
Séjour de 4 nuits en mars 2024
KEN a répondu le 15 avr. 2024
Dear Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the amenities. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support pageWe hope for an opportunity to properly host you in the future.Sincerely,General ManagerSleep Inn Columbia Gateway

10/10 – Excellent

John

Very clean and friendly!
Séjour de 1 nuit en mars 2024
Ken a répondu le 30 mars 2024
Dear Brayan,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,General ManagerSleep Inn Columbia Gateway410-799-7794

4/10 – Médiocre

Love

Séjour de 2 nuits en mars 2024
KEN a répondu le 15 avr. 2024
Dear Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the amenities. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support pageWe hope for an opportunity to properly host you in the future.Sincerely,General ManagerSleep Inn Columbia Gateway

6/10 – Acceptable

TANU

Séjour de 1 nuit en mars 2024
Ken a répondu le 30 mars 2024
Dear Tanu,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,General ManagerSleep Inn Columbia Gateway410-799-7794

8/10 – Bien

Carole

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Allen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel for the price, clean rooms friendly staff

8/10 – Bien

Linda

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean and Comfortable
Check in was a slow process. Attendant was on the phone making a reservation over ten minutes and kept talking. One other person was trying to check in also. That’s a long wait when you’ve been driving all day and are exhausted.
Séjour de 1 nuit en janvier 2024

2/10 – Terrible

Antonio, norwalk

Séjour de 14 nuits en décembre 2023

10/10 – Excellent

Ariana

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My family had to make a last minute reservation and we were accommodated. I love that they don’t have a crazy high incidental fee like other places. My kids loved the room and the continental breakfast was enough to get our day started. Room was under $100 so no complaints here.
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Paul

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Darnay

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Sleep Inn Management a répondu le 12 déc. 2023
Thank you for your feedback! We appreciate you!

4/10 – Médiocre

louis

Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Elva

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This hotel was great. The only thing that disappointed us was the breakfast.
Séjour de 1 nuit en novembre 2023
Mrs .Patel a répondu le 30 nov. 2023
Thank you for staying with sleepinn ,Jessup-Maryland . Your feedback is important .We will improve Breakfast .

8/10 – Bien

Epiphany

Séjour de 2 nuits en novembre 2023
Mrs Patel a répondu le 29 nov. 2023
Thank you for stay with sleepinn ,Jessup-Maryland . We appreciate your bussiness .

10/10 – Excellent

Ron

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Sleep Inn Management a répondu le 19 nov. 2023
Thank you for your feedback, we appreciate you!

8/10 – Bien

Chanh

Points forts : Service et personnel
Séjour de 1 nuit en novembre 2023
Sleep Inn Management a répondu le 19 nov. 2023
Thank you for your feedback. We appreciate you!

6/10 – Acceptable

Susan

Voyage en famille
Points forts : Service et personnel
Several, but not all employees, we very nice. We had several broken items in our room. Poor maintenance.
Séjour de 6 nuits en novembre 2023
Sleep Inn Management a répondu le 19 nov. 2023
Thank you for your feedback. We appreciate you! Please in the future be sure to bring any and all issues to the front desk right away so that we may address your concerns and provide you with a more comfortable stay with us.

10/10 – Excellent

jose, CLEVELAND

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Eveything was good staff amaizing maybe a better hot breakfast but overall great place
Séjour de 2 nuits en novembre 2023
Sleep Inn Management a répondu le 19 nov. 2023
Thank you for your feedback. We appreciate you! Please accept our apologies for not having a hot breakfast, we will continue to do our best to serve FREE breakfast daily.

10/10 – Excellent

Nayda

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités
Mattress need replacement, you can tell it's an old spring mattress. Shower was clogged. Microwave didn't have the glass rotation plate and didn't work properly. Everything else was fine
Séjour de 1 nuit en novembre 2023
Sleep Inn Management a répondu le 19 nov. 2023
Thank you for your feedback, we appreciate you! We will be happy to look into the issues you have brought to our attention.

8/10 – Bien

Dawn

Séjour de 1 nuit en novembre 2023
Sleep Inn Management a répondu le 19 nov. 2023
Thank you for your feedback, we appreciate you!

2/10 – Terrible

Ronnette

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
Its out dated dust and mold . We literally transferred to 3-4 different rooms we only stayed because it was getting late and was tired 😫 But this facility needs serious cleaning and upgrades. Oh and i forgot tv aint work . Just terrible experience wouldnt recommend to anyone
Séjour de 1 nuit en octobre 2023
Sleep Inn Jessup a répondu le 2 nov. 2023
Thank you for your feedback. We appreciate you.

8/10 – Bien

Cathy

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very comfortable stay.
Séjour de 2 nuits en octobre 2023
Sleep Inn Management a répondu le 2 nov. 2023
Thank you for your feedback. We appreciate you! I am happy to learn you enjoyed your stay with us!

10/10 – Excellent

Kimberly

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Very clean, nice room. Friendly staff.
Séjour de 2 nuits en septembre 2023
Sleep Inn Management a répondu le 21 sept. 2023
Thank you for your feedback regarding your recent stay at Sleep Inn in Jessup, MD. We look forward to serving your future lodging needs.

8/10 – Bien

Tedd

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Sleep Inn Management a répondu le 4 sept. 2023
Thank you for your feedback regarding your recent stay at Sleep Inn in Jessup, MD! We appreciate you. I am happy to learn you enjoyed your stay and we look forward to seeing you again in the near future.

10/10 – Excellent

Radu-Cornel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and staff friendly
Séjour de 1 nuit en septembre 2023
Sleep Inn Management a répondu le 3 sept. 2023
Thank you for your feedback. We appreciate you. I am happy to learn you enjoyed your stay with us at the Sleep Inn in Jessup MD. We look forward to seeing you again in the near future. Until then, take care!

10/10 – Excellent

Vedang

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet and clean hotel
Séjour de 8 nuits en août 2023
Sleep Inn Management a répondu le 21 août 2023
Thank you for your feedback regarding your recent stay with at Sleep Inn in Jessup, MD! We appreciate you and look forward to seeing you the next you visit the Jessup area! Take care!

10/10 – Excellent

linda

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Everything was nice
Séjour de 2 nuits en août 2023
Sleep Inn Management a répondu le 21 août 2023
Thank you for your feedback, Linda regarding your recent stay with us at Sleep Inn in Jessup, MD. We appreciate you and look forward to seeing you next time you're in the Jessup area! Take care!

8/10 – Bien

Paul

Voyage en groupe
Points forts : Service et personnel
The air conditioner filters need to be cleaned and more TV stations would be good. Other than that it was a pretty pleasant day.
Séjour de 3 nuits en août 2023
Sleep Inn Management a répondu le 15 août 2023
Thank you for your feedback regarding your stay with us at Sleep Inn in Jessup, MD! I am happy to learn you enjoyed your stay with us. We look forward to seeing you in the near future. Until then, take care!

2/10 – Terrible

nancy

Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
Hookers, pimmps and their clients coming and going. Noises from the hooking rooms had us trying to explain to our SCHOOL AGED children what they were without giving them the real story. No maid service for 3 days so I finally had to ask for at least clean towels by the 4th day.
Séjour de 4 nuits en août 2023
Sleep Inn Management a répondu le 31 août 2023
Thank you for your feedback. We apologize for not exceeding your expectations. In the future, should you see something of this nature, please be sure to notify the front desk right away. We do not tolerate such behavior. Regarding room service, this is correct we do not offer room service to stay over rooms on Saturdays and Sundays. Thankfully our front desk is staffed 24 hrs. a day to be able to give you anything you may need or request for your room. We hope your next visit to the Jessup, MD area is a better one. Take care.

4/10 – Médiocre

Jacqueline

Voyage en famille, Voyage en groupe
Points faibles : Propreté, service et personnel
Poor Customer Service
The staff was rude. The front desk clerk was cleaning when I entered the lobby. He continued to clean while I stood there waiting. After about 2 minutes, he says I will be with you in a minute. He continued to clean then left the lobby. A few minutes later a woman comes and asks if she can help me. She wasn’t pleasant. I was asked to pay a $100 incidental fee. That was not explained prior to my stay. No other Sleep Inn has asked me for a deposit. The room I was given had two microwaves. One was unplugged. The tiles in the bathroom were broken which made the floor uneven. The linens were dingy. I will not return to this location again.
Séjour de 1 nuit en août 2023
Sleep Inn Management a répondu le 3 sept. 2023
Thank you for your feedback. We do appreciate you and your comments and concerns are taken very seriously. I will be looking into your room as you have raised some concerns. In the future please be sure to notify the front desk of anything wrong in your room so that we may make the proper adjustments immediately. Please accept our apology for not exceeding your expectations.

8/10 – Bien

Cheryl

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The room was clean, but we had ants. Once we informed the office they took care of the problem right away. The employees were very friendly. Will stay there again.
Séjour de 8 nuits en août 2023
Sleep Inn Management a répondu le 15 août 2023
Thank you for your feedback on your recent stay with us at Sleep Inn in Jessup, MD! I am happy to learn you enjoyed your stay and we look forward to seeing you again in the near future.