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Residence Inn by Marriott Baltimore Inner Harbor – Avis

3 out of 5
Residence Inn by Marriott Baltimore Inner Harbor
17 Light St, Baltimore, MD

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 553 avis sur 1005." "
Note de 8 – Bien, d’après 260 avis sur 1005." "
Note de 6 – Acceptable, d’après 99 avis sur 1005." "
Note de 4 – Médiocre, d’après 58 avis sur 1005." "
Note de 2 – Terrible, d’après 35 avis sur 1005." "

8,8/10

Propreté

8,8/10

Service et personnel

8,2/10

Commodités

8,6/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

4/10 – Médiocre

Gilles

Voyage de couple
Points faibles : Service et personnel, état et installations de l’hébergement
Aucun service de nettoyage de chambre passé 12h. Nous avons été 3 jours sans que notre chambre soit faite. De plus, ils ont dû faire appel à un plombier à 23hres un lundi soir parce que le drain du bain était bloqué…
Séjour de 4 nuits en juin 2023

8/10 – Bien

Lemina

Séjour de 7 nuits en février 2020

8/10 – Bien

Autumn

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Hotel room was nice, with a great little kitchen, but the shower door was broken and wouldn’t slide. I was able to squeeze in (I had already unpacked and didn’t want to repack to change rooms), but it was inconvenient. The cleaning staff should have noticed the door didn’t work if they had cleaned the shower.
Séjour de 5 nuits en mai 2024

4/10 – Médiocre

Ligia

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The front desk guy was inefficient, the carpets on the lobby and halls were dirty, the room was not as clean and we were given a handicap room. I asked for a two double bed room at the front desk the guy said yes and then just handed me the keys without even checking. Sad to see the hotels going down in category.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Krissy

The hotel stay was great and everyone that worked there was a huge help however our room wasn’t the cleanest. Our shower head was so dirty and gross looking that I didn’t want to shower there.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Karen

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great breakfast options. Curtious staff. Walking distance to everything downtown
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Andrew

Points forts : État et installations de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 – Excellent

saundra

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoyed the breakfast. I enjoyed my room. It was clean and comfortable. I had a good night sleep each night. I like the convenience of having a microwave, stove and refrigerator in my room. The next time I am in the Baltimore area I will definitely stay here again. The staff was awesome very accommodating to make my stay comfortable.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Lindsay

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk and valet were very friendly and helpful. Room was clean. Security was always present outside of hotel.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Clarissa Cavanaugh

Voyage de couple
Love the company location our property and the staff is really excellent.
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Richard

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Brandon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
will stay again.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Eduardo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Area is not the safest but its Baltimore i guess.
Séjour de 2 nuits en avril 2024
Management a répondu le 3 mai 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 – Excellent

Benjamin, Worcester

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms
Séjour de 2 nuits en mars 2024
Management a répondu le 3 mai 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 – Excellent

Donna

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is friendly and helpful. The hotel is very clean and safe. I love that you need your room card to go up the elevator. I will use this hotel again and recommend it to everyone traveling to the Inner Harbor.
Séjour de 1 nuit en avril 2024
Management a répondu le 3 mai 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 – Excellent

Whitney

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Helpful staff, less than half a mile from the Baltimore Arena if you are going to an event. Public parking close by or use the valet parking.
Séjour de 1 nuit en avril 2024
Management a répondu le 3 mai 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 – Excellent

Bruklyn

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
very nice classy
Séjour de 1 nuit en mars 2024
Management a répondu le 26 avr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 – Excellent

Marsheen LADELL, Smiths Parish

Voyage de couple, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
I would most likely stay here again.. The staff were exceptional!! The breakfast was nice, and it was a convenient location. Walking distance to the Harbour.... Capital grill restaurant, cheesecake factory
Séjour de 4 nuits en avril 2024
Management a répondu le 26 avr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 – Excellent

Elisha, Philadelphia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My check in process was amazing, with the free upgrade, the wonderful customer service at the front desk and valet. I loved my room and comfort it had for my family of 3. We ate at the hotel restaurant and the food was so good as well as the service. Especially with only one person covering. My only dislike was the woman who was in charge of making waffles my second morning. I was first bother by the fact someone is making my food at a self-service breakfast. Second the woman made several people waffle before she made mines. On top of the fact that she seems to be the only person in the hotel that was rude. My toddler had to wait almost 20mins for breakfast. Saturday morning everyone made their own waffles so I don't know why there was a change on Sunday morning. Even with that I would still return this was defiantly a great location.
Séjour de 2 nuits en avril 2024
Management a répondu le 26 avr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about the rude behavior that you received. It is our intention to make everyone feel welcomed here. we have already used this situation as a learning tool with our breakfast staff to prevent the situation from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

8/10 – Bien

Talia

Séjour de 1 nuit en avril 2024

2/10 – Terrible

Weihang

Voyage de couple
I stay for 6 days and the room was not even cleaned even once. Also so loudly outside.
Séjour de 6 nuits en avril 2024
Management a répondu le 26 avr. 2024
Thank you for your feedback. I sincerely apologize your experience at the hotel. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

10/10 – Excellent

Courtney

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Management a répondu le 26 avr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

2/10 – Terrible

dashanay

Séjour de 1 nuit en avril 2024

8/10 – Bien

Robert

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is a good value hotel for a stay in downtown Baltimore for business or pleasure. Staff was friendly and helpful throughout, great location, spacious rooms, and all the key amenities (good breakfast and gym in particular).
Séjour de 1 nuit en avril 2024
Management a répondu le 18 avr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 – Excellent

Tania

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en avril 2024
Managment a répondu le 18 avr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 – Bien

Olive

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This short term stay facility was very well equipped. The small kitchenette was on point with what you need. Staff was quick to respond to request. Breakfast was awesome and well attended by the staff.
Séjour de 1 nuit en avril 2024
Management a répondu le 18 avr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 – Excellent

raquel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
That staff are very kind, helpful, and informative! I really enjoyed my stay.
Séjour de 3 nuits en avril 2024
Management a répondu le 18 avr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 – Excellent

Ronald

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Management a répondu le 18 avr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

4/10 – Médiocre

Ronja

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel
Delayed my early check in twice just to put me in a dirty room (hair all over bathroom floor, stains on curtains,) requested a crib during my reservation a month ago received two broken pack and plays (that is there “crib”), room door would not open with the access card, had to call room service multiple times hours apart just to get a couple towels and trash bags. Had better complimentary breakfasts at other Marriotts. The area was right in the heart of the inner harbor which made a good location but the stay was not pleasant to say the least. I would not recommend.
Séjour de 4 nuits en avril 2024
Management a répondu le 18 avr. 2024
Thank you for your feedback. I sincerely apologize your experience at the hotel. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

6/10 – Acceptable

Jose

Voyage en famille
Points forts : Service et personnel, commodités
Hotel is close by to a lot of popular tourist destinations. Carpet by the hallway and inside the room are dirty.
Séjour de 3 nuits en mars 2024
Management a répondu le 18 avr. 2024
Thank you for your feedback. I sincerely apologize about the dirty carpet. We have already used this situation as a learning experience to prevent anything like this from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

10/10 – Excellent

Joseph

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was great. The location was great. The dining options were plentiful. Staff was nice. I will stay here again.
Séjour de 2 nuits en avril 2024
Management a répondu le 18 avr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 – Excellent

Aaliyah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great service and spacious rooms.
Séjour de 2 nuits en mars 2024
Management a répondu le 18 avr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 – Bien

MUHAMMAD, franklin

.
Séjour de 3 nuits en mars 2024
MANAGEMENT a répondu le 18 avr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 – Bien

Katja

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Management a répondu le 18 avr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

10/10 – Excellent

Jennilyn

Séjour de 1 nuit en mars 2024
Management a répondu le 18 avr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

4/10 – Médiocre

Cherry

Voyage en famille, Voyage d’affaires
Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel
we stayed a total of 4 nights and never got any house keeping to our room. We spoke with the front desk staff twice asking to come to our room and we saw the front desk write our request on a piece of paper, yet for whatever reason they never came. We spoke with front desk again and they apologized and said they are unsure why housekeeping never came, Quite poor service
Séjour de 4 nuits en mars 2024
Management a répondu le 18 avr. 2024
Thank you for your feedback. I sincerely apologize about the miscommunication between our front desk and housekeeping team, which ultimately caused you to have a disappointing stay. We have already used this situation as a learning experience to prevent anything like this from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

4/10 – Médiocre

Raheem

Points faibles : État et installations de l’hébergement
Not quite happy
Séjour de 2 nuits en mars 2024
Management a répondu le 18 avr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 – Bien

Aaron

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lobby is straight forward, breakfast is right by the elevators so no searching early in the morning. Breakfast is average hotel fair. Hotel is clean, having a kitchen in the room is convenient. The pull out bed isn't comfortable, has a sharp downward slope. Would recommend getting a two bed room if necessary.
Séjour de 1 nuit en mars 2024
Management a répondu le 18 avr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize that the sleeper sofa bed was uncomfortable and we have already addressed this issue with our housekeeping staff to prevent the situation from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

8/10 – Bien

Octavia

Séjour de 1 nuit en mars 2024
Management a répondu le 18 avr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 – Bien

Eboniqua

Séjour de 5 nuits en mars 2024
Management a répondu le 18 avr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 – Bien

Detwanna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Management a répondu le 18 avr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

10/10 – Excellent

susan

Voyage de couple, Voyage d’affaires
All the Staff was very kind.
Séjour de 5 nuits en mars 2024
Management a répondu le 20 mars 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

10/10 – Excellent

Kamaria

Points forts : Propreté, état et installations de l’hébergement
It was no parking
Séjour de 1 nuit en mars 2024
Management a répondu le 20 mars 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about the confusion pertaining to valet parking. Our team is working to see what we can do to better accommodate our guest. Please reach out to us at the hotel if you have any questions or concerns.

8/10 – Bien

Valerie, Baltimore

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement
The rooms are very specious. The coffee service in each room could be upgraded. The front desk personnel were very nice but they could have used more help.
Séjour de 1 nuit en mars 2024
Management a répondu le 20 mars 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about your check in experience. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

10/10 – Excellent

Martha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Management a répondu le 20 mars 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

8/10 – Bien

Kidane

Séjour de 2 nuits en mars 2024
Management a répondu le 18 avr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

4/10 – Médiocre

Tiffani

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
The hotel is in a great location. The staff at the front lobby and the valet attendants were very helpful, attentive, and provided exceptional service. Our room was a downer; updates needed and bugs were in the bathroom.
Séjour de 2 nuits en mars 2024
Management a répondu le 20 mars 2024
Thank you for your feedback. We are very pleased that our staff provided exceptional service. That is always awesome to hear! I sincerely apologize about the inconvenience that the bugs may have cause. Please reach out to us at the hotel if you have any questions or concerns.

4/10 – Médiocre

Martin

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
I Do not Know if expedia or the Hotel lists the location as INNER HARBOR it is not on the Harbor the pictures online are deceiving the Room Furnishings are extremely old the bed was nothing like pictured Will never stay here again and will definitely warn others
Séjour de 1 nuit en mars 2024
Management a répondu le 20 mars 2024
Thank you for your feedback. I sincerely apologize about the confusion pertaining to the location of our property , the pictures and the overall presentation of our rooms. Our team is working to see what we can do to better accommodate our guest. Please reach out to us at the hotel if you have any questions or concerns

10/10 – Excellent

Rontisha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Downtown area
Séjour de 1 nuit en mars 2024
Management a répondu le 20 mars 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

8/10 – Bien

Rosetta

Centrally located so everything was in walking distabce
Séjour de 1 nuit en mars 2024
Management a répondu le 9 mars 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.