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La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh – Avis

2.5 out of 5
La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh
4 Philadelphia Ct, Rosedale, MD

Avis

7,4

Bien

Note de 10 – Excellent, d’après 382 avis sur 1006." "
Note de 8 – Bien, d’après 243 avis sur 1006." "
Note de 6 – Acceptable, d’après 138 avis sur 1006." "
Note de 4 – Médiocre, d’après 93 avis sur 1006." "
Note de 2 – Terrible, d’après 150 avis sur 1006." "

7,6/10

Propreté

8,0/10

Service et personnel

7,0/10

Commodités

7,4/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

4/10 – Médiocre

robert

Séjour de 1 nuit en août 2023
Monique P. a répondu le 14 sept. 2023
My apologies for the inconvenience and bad experience you had with us. Please give us an opportunity to accommodate you with a better experience we thrive for here at La Quinta!

6/10 – Acceptable

Michel

Voyage d’affaires
Points forts : Service et personnel, confort de la chambre
Séjour de 1 nuit en mai 2023
Monique P. a répondu le 23 mai 2023
Thank you for your feedback. If there is anything we can do to better our services, please let us know.

6/10 – Acceptable

Sylvie

Problème de gestion
Il y a eu un problème et nous avons dû attendre 30 minutes avant d'avoir une chambre. Nous avions conduit pendant 12 heures et n'avions pas encore soupé. Plusieurs autres personnes attendaient aussi, problème d'annulation... Hôtel bien situé mais la gestion semble avoir un problème.
Séjour de 1 nuit en octobre 2022
Monique P. a répondu le 14 nov. 2022
Je m'excuse profondément pour la gêne occasionnée, nous avons manqué de personnel dans le service d'entretien ménager et corrigeons le problème. J'espère que vous nous donnerez une autre chance de vous accueillir à l'avenir.

2/10 – Terrible

Frederic

Voyage d’affaires
Points faibles : Propreté, service et personnel
Je ne recommande pas
A mom arriver, même avec la reservation en ligne ca ma prit 45 minutes avan de pouvoir avoir une chambre. Les chambres sont vraiment salle , draps souillé , plancher salle , salle de bain avec de la salletée dans le bain.
Séjour de 1 nuit en juin 2021
Front Office Manager a répondu le 22 juin 2021
Merci d'avoir pris le temps de nous parler de votre expérience à La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh. Je suis désolé que votre expérience n'ait pas répondu à vos attentes; permettez-moi de vous présenter mes plus sincères excuses. Vos commentaires sont très important pour nous! Soyez assuré que nous prenons les mesures appropriées pour résoudre le problème et prévenir tout événement futur. Ici, à La Quinta Inns & Suites, nous nous efforçons continuellement de répondre à vos besoins et attentes. Nous apprécions le temps que vous avez pris pour partager vos préoccupations, et nous espérons que vous nous donnerez l'opportunité de mieux vous servir à l'avenir.

8/10 – Bien

Isabelle

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon hôtel pour les chiens.
Très bon déjeuner. Seul point négatif la chambre sentait la marijuana et la réception nous a changé de chambre. Chambre un peu petit.
Séjour de 1 nuit en janvier 2020
Don a répondu le 6 janv. 2020
Thanks for sharing your review with us. Our apology for the issue you had during your stay. We appreciate the feedback.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Quartier sûr
Le personnel est vraiment super ! Petit dej bien et pratique. La piscine n'est pas suffisamment clean (eau) avec des horaires imposés compliqués : ouverture à midi en semaine, c'est très dommage
Séjour de 3 nuits en juillet 2019
Frank W., GM a répondu le 23 juill. 2019
Thank you for staying with us and for sharing your great review!

8/10 – Bien

Raven

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in was fast and easy. My room was also clean :)
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Larry

Points faibles : Propreté
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Jeremiah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Franck

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Place says non-smoking environment but it smells like cigarettes
Séjour de 4 nuits en mai 2024
Monique P. a répondu le 22 mai 2024
I apologize for the inconvenience. Unfortunately, not all guest abide by hotel policy and rules. If there is anything we can do to better our services, please let me know.

10/10 – Excellent

Robert

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel was very accommodating. I got the king size bed that I was supposed to have. on Friday night, just before I was about to leave on my trip to the hotel I had been told that my king size bed was no longer available but when I checked in, they made it available to me. I am very pleased with the outcome.
Séjour de 3 nuits en mai 2024
Monique P. a répondu le 22 mai 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

2/10 – Terrible

Stephanie

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The front desk staff were nice and welcoming. When we initially got the room, I didn’t notice much of anything out of order, however, after coming out of the shower, I was informed there was no trashcan in the room, which was strange, but not a dealbreaker, since we were only staying one night. As we settled in for the evening, we noticed that the nightstand had small roaches crawling around, and when we jumped up to inspect the rest of the room, it was discovered that all of the wood furnishings had roaches crawling around it, and also along the walls. It was too late to try to find other accommodations so because we didn’t find any on the bed, we stayed the night, but needless to say, we did not eat or drink anything during the duration of our night and got out of there as early as we could the next morning. This hotel has great potential. However, they have a pest control issue that they need to address.
Séjour de 1 nuit en mai 2024
Monique P. a répondu le 23 mai 2024
I apologize for your most recent stay with us. We have had recent big groups checking in and sometimes they bring unwanted guest but we are working with our pest control to better our services.

8/10 – Bien

debra

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean lobby. However, many issues. Late breakfast! Not all food available that was supposed to be available. Have to pay for pet, but room is less comfortable because of having a pet. Should be a middle ground available. Our 15 pound pet is not noisy until the 100 pound pets are barking. Floors in room with pets are sticky. As far as tv, have NO idea what channels are available or what can be seen. Some staff great, some couldn’t care less about customer.
Séjour de 4 nuits en mai 2024
Monique P. a répondu le 23 mai 2024
I apologize with your most recent stay with us. Breakfast is an accommodation we provide. Also, we do have a pet fee which most hotels do have. As far as the tv service, we have local programming and not movie channels, that's just part of the package we provide for cable tv.

6/10 – Acceptable

Denise

Voyage d’affaires
Points forts : Service et personnel
The woman who checked me in (I’m sorry I don’t remember her name even though I’ve seen her almost every time I stay there. She wears a black head dressing) is always absolutely a pleasure. I can tell she enjoys her job and makes sure I have a good experience and clean room. However, around 12am a group of about 4 maybe 5 men were standing in front of the hotel outside the lobby and were SO LOUD!! I was in room 211 right out front. This went on for over an hour. I repeatedly called the front desk and staff only answered once. For about 30 mins the men went away then a little after 1am I could hear them laughing and yelling “gang gang” and other things. I was visiting for a work trip and did not get much sleep.
Séjour de 1 nuit en mai 2024
Monique P. a répondu le 24 mai 2024
I apologize for the experience you had with us. Unfortunately, not all guest are considerate of everyone else. I will pass this on to management so that it can be addressed accordingly.

10/10 – Excellent

May

Points forts : Commodités
Everything was clean and the staff was knowledgeable and friendly. The food was good, but my husband was a little disappointed there was no bacon.
Séjour de 2 nuits en mai 2024
Monique P. a répondu le 22 mai 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

2/10 – Terrible

La

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is the worst place to stay. There was water leaking from the bathroom sink.Tge phone was not working in the room. The elevator was broken down multiple times and I had to walk up five flights of stairs twice during my stay. The room was not clean. There were stains on the headboard of the bed. The carpets were not vacuumed and part of the carpet was coming out of the wall. The lady at the front desk gave me a key to someone else's room when I first got there and I walked in on that person. Smh...... I was only giving half of my refund back and when I should have been given the whole amount back after this awful experience. This hotel seriously needs to be investigated and I would highly recommend that no one stay at this place given the poor conditions. The elevators should not consistently be out of order because if there is a handicapped person they will not be able to go up all those stairs and no customer should have to go at five flights upstairs twice and deal with leaks coming from the sinks, carpets coming out of walls and a filthy room. The lady that worked at the front desk when I checked in told me that it is not her responsibility or in her job description to clean rooms after the maid leaves. DO NOT GET A ROOM AT LA QUINTA BY WYNHAM in White Marsh. This place is a nightmare!
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

Nancy

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
The property is not bad but they don't clean, the room was dirty and beddings had stains, there was no toilet paper and we had to go and ask for toilet paper. But the lady at front desk was nice.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

patricia

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Found bedbugs in bed and no one seem to care when told or offered me any compensation. Had to return home and get rid of everything I’m suitcase.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Ursula

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The television worked.
Séjour de 1 nuit en mai 2024
Monique P. a répondu le 22 mai 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

6/10 – Acceptable

Shakita

Séjour de 1 nuit en mai 2024
Monique P. a répondu le 23 mai 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know.

4/10 – Médiocre

Denise

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
This is my 3rd time staying here due to the affordability. However the rooms are never really that clean. My mom was with me this time and got the room before me. I thought she took a shower and used a wash cloth and hung it up on the shower rod. However, the next morning she asked if I used both wash cloths but I didn’t. Turns out, that wash cloth was dirty and left up there from the previous guest! How gross. And the toilet seat was so loose I almost fell off of it.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Dasheina

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk staff was amazing she’s truly an angel
Séjour de 1 nuit en mai 2024
Monique P. a répondu le 22 mai 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Excellent

Terry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very happy with condition and service.
Séjour de 1 nuit en mai 2024
Monique P. a répondu le 22 mai 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

6/10 – Acceptable

Wend

Bugs in my room. I got bit twice. I HAVE NOT RECIEVED MY SECURITY DEPOSIT. ITS BEEN 6 DAYS!!!
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Claudia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pleasant and nice
Séjour de 1 nuit en février 2024
Monique P. a répondu le 22 mai 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Excellent

Marji

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was attentive and responsive, and so very nice and friendly!
Séjour de 1 nuit en avril 2024
Monique P. a répondu le 22 mai 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

2/10 – Terrible

Madison

Points faibles : Propreté, état et installations de l’hébergement
Room was unsanitary and entire building smelled awful. Staff were friendly, but other hotel guests looked unfriendly.
Séjour de 3 nuits en avril 2024

10/10 – Excellent

alfaisal

Séjour de 1 nuit en avril 2024
Monique P. a répondu le 22 mai 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Excellent

Tammy

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice and clean
Séjour de 1 nuit en avril 2024
Monique P. a répondu le 22 mai 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

2/10 – Terrible

Tierra

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The tv did not work, my item was stolen, and i was not satisfied.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

alfaisal

Séjour de 1 nuit en avril 2024
Monique P. a répondu le 22 mai 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Excellent

Ramon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Monique P. a répondu le 8 avr. 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please feel free to let us know!

10/10 – Excellent

Phillip

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I had an amazing experience with this hotel! The customer service was top-notch,especially dianna who help me and exceeded my ecxpectations of giving great customer service It felt like a home away from home I highly recommend them to anyone looking for quality room and excellent service.”
Monique P. a répondu le 8 avr. 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please feel free to let us know!

2/10 – Terrible

Joshua

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Not only the elevator was broken. So was my Ac
Séjour de 1 nuit en mars 2024
Monique P. a répondu le 8 avr. 2024
My apologies for the bad experience you had with us. I was unaware that there was any issues with the elevator. I will reach out to ownership to correct this issue. I will also have maintenance start a check list to check that everything is working in the cleans rooms before having a guest check into it.

10/10 – Excellent

Latreya

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Michele at front desk was friendly, easy going, informative, and helpful. From meeting her at check in until end of stay! I called her to the room for assistance with tv and she came up to help within less than 5mins. Only thing we did not like about our stay is that we could not watch anything but regular tv channels. No games, YouTube or movie apps can be downloaded. Also our room was a smoke free room but it’s smelt like cigarette smoke as soon as we walked in. Lastly, the elevator was extremely slow. I was scared to use it because I thought I’d get stuck due to its slow functioning. Other than that I enjoyed my time there.
Séjour de 1 nuit en mars 2024
Monique P. a répondu le 31 mars 2024
Thank you for your positive feedback. I will inform Michele of her great customer service. Sometime the guest do not always abide by hotel rules and policies. I apologize for the smoke smell. If there is anything we can do to better our services, please let us know.

10/10 – Excellent

Hiroko, State College

Séjour de 1 nuit en mars 2024
Monique P. a répondu le 22 mai 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Bien

Harish

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 1 nuit en mars 2024
Monique P. a répondu le 25 mars 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Bien

Ashley

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff, very helpful.
Séjour de 1 nuit en mars 2024
Monique P. a répondu le 25 mars 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Bien

Gabriel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
There were a few things that i didnt feel comfortable about, but i was too tired to inform the front desk. Everything i needed was at my finger tips. Good place to say.
Séjour de 2 nuits en mars 2024
Monique Phipps a répondu le 19 mars 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Excellent

Sarah

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall, the stay was quiet & pleasant!
Séjour de 2 nuits en mars 2024
Monique Phipps a répondu le 19 mars 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Excellent

Alberto O

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I am a disabled person and when I went to have my breakfast one of the days I was in the hotel, one of the ladies preparing the breakfast menu, I believe her name was Jazmin, went out of her way to help me and brought everything to my table. It was a service I never received even in the most expensive restaurant. I look for her the next day to thank her but she was off. Please thank her for me.
Séjour de 3 nuits en février 2024
Monique Phipps a répondu le 19 mars 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

10/10 – Excellent

Ramon

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place
Séjour de 1 nuit en mars 2024
Monique P. a répondu le 11 mars 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

6/10 – Acceptable

Melek

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel
Breakfast was OK, staff was kind. The electronic key of my room did not work well, it was always problematic to enter the room.
Séjour de 4 nuits en mars 2024
Monique P. a répondu le 11 mars 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Bien

Wilford James Byrd

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Was construction going on rite by entrance to hotel.
Séjour de 1 nuit en mars 2024
Monique P. a répondu le 11 mars 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

6/10 – Acceptable

Jessica

Séjour de 1 nuit en mars 2024
Monique P. a répondu le 11 mars 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Bien

Ramon

Séjour de 1 nuit en février 2024
Monique P. a répondu le 11 mars 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Bien

Pam

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Construction. We passed the entrance and then ended up on the beltway. I don’t think it is your fault, just not good. Maybe put a sign out there at entrance to help.
Séjour de 1 nuit en février 2024
Monique Phipps a répondu le 6 mars 2024
We do have a sign by the entrance of the hotel but we actually have 2 entrances. Unfortunately, we do not own the land where our sign is located.

10/10 – Excellent

Denise

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel is nice, clean & convenient. Lobby and first floor hallway smelled like cigarette smoke tho
Séjour de 1 nuit en février 2024
Monique Phipps a répondu le 6 mars 2024
Thank you for your positive feedback. Please let us know if there is anything we can do to better our services!

10/10 – Excellent

Ulysses

Séjour de 1 nuit en décembre 2023
Monique P. a répondu le 27 févr. 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!

8/10 – Bien

Richard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Monique P. a répondu le 27 févr. 2024
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!