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Hotel Cristallo

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Luxury
4.5 star property
9.4

Exceptional

Mountain sanctuary with alpine spa

Alpine adventures begin at the full-service spa with rejuvenating treatments. Indoor and outdoor pools provide refreshing escapes, while a playful children's area entertains little ones. Evenings unfold at the exceptional restaurant with excellent cuisine and impressive wine selections.

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Free WiFi
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About this property

Hotel Cristallo

  • Luxury family-friendly hotel near Puez-Geisler Nature Park
  • Located close to 5 Piz La Ila 2077m and Col Alto Gondola, Hotel Cristallo provides a free breakfast buffet, a free daily manager's reception, and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel offering downhill skiing, cross-country skiing, and a ski shuttle. Indulge in a hot stone massage, a manicure/pedicure, and a body wrap at Wellness Cristallo, the onsite spa. The on-site restaurant offers dinner. Yoga classes are offered at the health club; other things to do include mountain biking, horseback riding, and ice skating. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool and an outdoor pool, along with sun loungers
    • Free self parking
    • Bike rentals, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
    • A front-desk safe, a porter/bellhop, and meeting rooms
  • Room features
  • All guestrooms are individually furnished, and have comforts such as bathrobes, as well as perks like free WiFi and safes.
  • Extra amenities include:
    • Designer toiletries, bidets, and children's robes
    • Flat-screen TVs with satellite channels
    • Wardrobes/closets, childcare services, and heating

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The price is CA $246
CA $282 total
includes taxes & fees
Jun 14 - Jun 15
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:30 PM

Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:30 PM

Front desk staffed during limited hours

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.80 per person, per night. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Guests under 16 years old are not allowed in the swimming pool
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Does Hotel Cristallo have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

How much does it cost to stay at Hotel Cristallo?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Hotel Cristallo on Jun 13, 2026 start from CA $430, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Cristallo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Cristallo?

Check-in start time: 2:00 PM; Check-in end time: 10:30 PM.

What time is check-out at Hotel Cristallo?

Check-out is at 10:30 AM.

Does Hotel Cristallo provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Cristallo located?

Conveniently located near the ski slopes, this Badia hotel is in the mountains within 2 mi (3 km) of Puez-Geisler Nature Park, 5 Piz La Ila 2077m, and Col Alto Gondola. Cortina d'Ampezzo Ski Resort and Falzarego Pass are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.0

Location

10

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 69 out of 90 reviews
Rating 8 - Good. 15 out of 90 reviews
Rating 6 - Okay. 4 out of 90 reviews
Rating 4 - Poor. 1 out of 90 reviews
Rating 2 - Terrible. 1 out of 90 reviews

Reviews

Verified

10/10 Excellent

Stig

Liked: Cleanliness, staff & service, amenities
Very good food. Very good spa. Very nice staff. Fantastic nature for skiing and hiking in the areas around the hotel.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The saunas and pool were outstanding!!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

zachary

Liked: Cleanliness, amenities, property conditions & facilities
Hotel Cristallo is a gem of a hotel, and the perfect location from which to explore the Dolomites. The staff is extraordinarily friendly and helpful, and makes you feel at home. The spa and dining programs are both extremely well-run and add to the benefits of staying here, Was truly sad to leave. Highly recommend
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Pere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

We had an amazing time and the food is to die for
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding!

Outstanding service, food was excellent great atmosphere and beautiful spa and rooms it was amazing!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

XUDONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is way beyond our expectations. We really enjoyed the indoor and outdoor pool. The hotel staffs are very friendly and helpful. It’s a great experience staying there. We wish we should have stayed longer.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Harley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect stay with fantastic spa and service

A genuinely fantastic experience and would recommend this hotel to anyone. The service throughout was impeccable. The room was wonderful and spacious with fresh towels each day. The spa is brilliant and if you have the chance to join an Aufguss session we would strongly recommend it - it was great! The itinerary of daily events was a really nice touch and the dessert buffet (Fridays) and banquet dinners (Sundays) were very good. One of the very best hotel stays I have had.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Loved every minute! Felt very pampered. Amazing place to return to after a long day of hiking and exploring. Excellent staff!
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent hotel

Our stay was amazing, the service was excellent as well as the spa facilities . Food was superb and Christina gave us a great service at the restaurant . The chef Joseph is a master ! The only thins that can be improved (1) to heat the jacuzzi in the indoor pool as it’s too cold (2) to add weights of 2 or 3 k at the gym (which was also great )
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Salavatore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. The restaurant is truly exceptional. The staff members are not only professional but also incredibly kind. Francesco, in particular, went above and beyond to ensure that our dining experience was nothing short of perfect. He was consistently polite, professional, and readily available to assist us. The facilities and rooms are impeccably clean and well maintained. I highly recommend this place.
Stayed 4 nights in Sep 2024
Verified

4/10 Poor

Engin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel stay with very bad ending...

Hotel location, staff ,food, room and all facilities are great.These are 10/10...We have had 2 rooms with my boys. But we had a problem at the end of our stay wich our thoughts become very negative.After check out, we drove our car about 3 hours and remembered that my wife forgot her jacket at the wardrobe. Four members of our family were very sure that it was in the room when we left. We called the hotel 3 times to check if it is found and answers were all negative. It was very annoying to us. We are not considering value of the jacket. When you stay in a hotel ,it becomes your home during your stay and you want to feel 100% secured . As a result we do not want to go back again. Sorry...
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a gem in the Dolomites

thoroughly enjoyed our stay at this beautiful hotel. room and all facilities are fantastic and we like the rustic but modern design.
Stayed 7 nights in Sep 2022
Verified

10/10 Excellent

Yongchang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kind staffs and welcoming mood

Staffs at reception were kind and professional. Welcome and farewell were satisfactory. Spa facility was generally excellent except for the case that no warm water was provided at shower booth in indoor pool around dinner time. Rest of it, overall service and facility were exceptional. I would like to visit again.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Günter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traumhafter Ausblick
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Séjour parfait. Superbe établissement. Personnel chaleureux, disponible et souriant. Spa formidable. Décoration de l’hôtel avec grand goût. Excellent repas en demi-pension. Carte des vins impressionnante. Espace enfants ludique et vraiment bien pensé.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Härligt SPA, god frukost & middag. Utmärkt service!
Stayed 4 nights in Jun 2024
Verified

6/10 Okay

Francesca

Liked: Staff & service
Personale davvero cordiale e professionale. Standard estetico della camera a noi assegnata non coincidente con immagine e foto sia su vs sito che dell'hotel. Bagno con estetica agé . Posizione ubicativa non ideale su strada a medio scorrimento, rumorosa. Spa esterna con affaccio su strada
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Essen. Sehr guter Spa-Bereich. Sehr freundliches Personal. Eigener Ski-Bus.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schöne Hotel mit ein Wellness Anlage
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Лучший отель в котором мы останавливались! Персонал 10/10 Чистота 10/10 Удобства 10/10 Местность 10/10 Спа-зона 10/10 Кухня 10/10 Понравилось абсолютно все! Бронировали номер стандарт, но при заселении нам предложили люкс с видом на горы без доплаты. Мы были в приятном шоке. В номере больше всего понравился камин, терраса с шезлонгами, панорамные окна с видом на горы, ванна отдельная от душа. Прекрасная спа-зона, в которую входит внешний бассейн с подогревом, внутренний бассейн, детский бассейн, джакузи, 4 вида саун, несколько релакс-зон, гидромассаж для ног. В спа-зоне есть уголок, где стоят угощения для постояльцев (разные виды напитков, орешки, сухофрукты, свежие фрукты). Отличные завтраки! Я впервые довольна классическими европейскими завтраками. Большое разнообразие блюд и все очень вкусное! Дополнительно мы оплачивали ужин, 32€ с человека. На ужине есть возможность сделать заказ на несколько позиций из меню. Не шведский стол. Так же здесь самый добрый и отзывчивый персонал, который нам встречался в отелях. Hotel Cristallo, мы влюбились в вас по уши!❤️ Вернемся еще ОБЯЗАТЕЛЬНО!
Stayed 2 nights in Oct 2021
Verified

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

highly recommended

We felt sooooo spoiled
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Udo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr feudliches Personal. Herzlicher Empfang. Super Hotel, sehr sauber. Toller Spa Bereich. Hervorragendes Essen und gute Parkmöglichkeiten. Was will man mehr. Haben uns sehr gut gefühlt. Ein Danke an das Haus!
Stayed 2 nights in Sep 2020
Verified

8/10 Good

Jan

Liked: Cleanliness, staff & service, room comfort

Akzeptables Hotel

Die Zimmer sind sehr rustikal und haben eine einfache Ausstattung, aber der Wellness Bereich des Hotels ist traumhaft. Eine der Saunas hat eine Glasfront zur Poollandschaft, was etwas gewöhnungsbedürftig ist.
Stayed 3 nights in Jul 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura ha una spa moderna molto curata , Anche la colazione è molto ricca e attenta alle esigenze della clientela. Personale molto gentile .
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect honeymoon visit to dolomites

We stayed at Hotel cristallo at the recommendation of our friends who spent time there during their honeymoon to Italy. We followed suit and it did not disappoint! The service was impeccable, the friendliest staff. Gorgeous views and locations secluded away but still only a few minutes from the local towns. It was perfect and we also partook in the Turkish baths which was fun as that’s not typical in American resorts. Definitely do dinner st La Gana. It’s not cheap but for two people and a bottle of wine, we spent under $130 Euro and was quite possibly one of the best meals we’ve ever had. Will highly recommend!
Stayed 2 nights in Sep 2019