Title: Puerta del Cielo Hotel Origen - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Puerta del Cielo Hotel Origen Travelers find a peaceful retreat just minutes from the airport, where they can relax by pools and enjoy attentive service between flights. ![Outdoor banquet area](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/3198dc08.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Standard Room, Terrace, Garden View | Terrace/patio](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/e0adcc5d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/ecfbee58.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/ba6feca7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Studio Suite, Terrace, Lakeside](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/33c5a71f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Puerta del Cielo Hotel Origen offers a tranquil escape near the airport. Enjoy two outdoor pools with sun loungers and umbrellas, and dine at the on-site restaurant. Free WiFi is available throughout, and the staff provides helpful service to enhance your stay. 9.6 Exceptional ## Popular amenities - Spa - Bar - Pool - Breakfast available - 24/7 front desk - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 18 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=85139845&PinnedHotelID=85139845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=85139845&PinnedHotelID=85139845&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 19 - Oct. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=85139845&PinnedHotelID=85139845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=85139845&PinnedHotelID=85139845&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=85139845&PinnedHotelID=85139845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=85139845&PinnedHotelID=85139845&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=85139845&PinnedHotelID=85139845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=85139845&PinnedHotelID=85139845&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 5 of 5 rooms ![Standard Room, Terrace, Garden View](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/32609627.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Terrace, Garden View 10.0 Exceptional 2 reviews ### Highlights Furnished balcony or patio Separate sitting area Air conditioning Smart TV Egyptian cotton linens Blackout drapes/curtains Premium bedding Down duvet - 431 sq ft - Sleeps 2 - 1 Queen Bed ![Standard Room, Terrace, Partial Lake View | Terrace/patio](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/8e0aa66d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Terrace, Partial Lake View 7.8 Good 7 reviews ### Highlights Furnished balcony or patio Separate sitting area Air conditioning Smart TV Egyptian cotton linens Blackout drapes/curtains Premium bedding Down duvet - 431 sq ft - Partial lake view - Sleeps 2 - 1 Queen Bed ![Studio Suite, 1 Queen Bed, Terrace, Lagoon View](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/8822df8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Suite, 1 Queen Bed, Terrace, Lagoon View 10.0 Exceptional 2 reviews ### Highlights Furnished balcony or patio Separate sitting area Air conditioning Smart TV Egyptian cotton linens Blackout drapes/curtains Premium bedding Down duvet - 646 sq ft - Lagoon view - Sleeps 2 - 1 Queen Bed ![Superior Studio Suite, Terrace, Lakeside](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/9782f52e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio Suite, Terrace, Lakeside 8.8 Excellent 3 reviews ### Highlights Furnished balcony or patio Separate sitting area Air conditioning Smart TV Egyptian cotton linens Blackout drapes/curtains Premium bedding Down duvet - 646 sq ft - Lagoon view - Sleeps 2 - 1 Queen Bed ![Grand Studio Suite, Terrace, Lakeside](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/8c3decef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Studio Suite, Terrace, Lakeside 10.0 Exceptional 2 reviews ### Highlights Furnished balcony or patio Separate sitting area Air conditioning Smart TV Egyptian cotton linens Blackout drapes/curtains Premium bedding Down duvet - 861 sq ft - Lagoon view - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Superior Cabin | Terrace/patio](https://images.trvl-media.com/lodging/78000000/77870000/77862200/77862144/7f415301.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Akalki Hotel y Centro Holistico Bacalar - On private beach - Spa - Parking included - Free WiFi 9.4 Exceptional 114 reviews CA $317 CA $387 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Bacalar-Hotels-Akalki.h77862144.Hotel-Information?chkin=2025-10-20&chkout=2025-10-21&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=0147e928-749f-4a12-b231-8ff6cb3d57de&top_cur=CAD) Ad ![Villa Khaban Private Pool Lagoon Front - up to 6 people](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/764e8d2a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Khaban Bacalar Hotel Boutique Bacalar - Pool - Breakfast included - Spa - Parking included 8.6 Excellent 75 reviews CA $173 CA $213 total includes taxes & fees Oct 20 - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Puerta-Del-Cielo-Hotel-Origen.h85139845.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Puerta-Del-Cielo-Hotel-Origen.h85139845.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.70447%2C-88.38515&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-gN4WJg3hd_8kdYh8UU3oWgP_g8=) Carretera Federal Bacalar-Xtomoc, Bacalar, QROO, 77930 #### What's nearby - Lake Bacalar - 8 min walk - 0.7 km - Polytechnic University of Bacalar - 3 min drive - 2.2 km - Laguna Bacalar Ecological Park - 3 min drive - 2.9 km - Fort of San Felipe - 4 min drive - 3.6 km - Cenote Cocalitos - 8 min drive - 7.2 km #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive #### Restaurants - ‪asadero el establo - ‬2 min drive - ‪Xoloitzcuintle Bacalar - ‬3 min drive - ‪Mistura - ‬4 min drive - ‪Marisqueria El Taco Loco - ‬13 min walk - ‪Pueblo Pirata - ‬14 min walk ## About this property ### Puerta del Cielo Hotel Origen Hotel near Lake Bacalar Consider a stay at Puerta del Cielo Hotel Origen and take advantage of a poolside bar, a bar, and a restaurant. Guests can connect to free in-room WiFi. Other perks at this hotel include: - 2 outdoor pools along with sun loungers and pool umbrellas - Free self parking - Cooked-to-order breakfast (surcharge), an electric car charging station, and beach towels - Beach umbrellas, a banquet hall, and a front-desk safe - Guest reviews say great things about the helpful staff Room features All guestrooms at Puerta del Cielo Hotel Origen boast comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas. Extra conveniences in all rooms include: - Egyptian cotton sheets and down comforters - Bathrooms with rainfall showers and deep soaking tubs - 42-inch Smart TVs with digital channels - Furnished balconies or patios, wardrobes/closets, and separate sitting areas ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/768bbfa6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar - Pool - Parking included - Free WiFi - Restaurant 9.8 Exceptional 153 reviews CA $247 CA $303 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/67000000/66430000/66425600/66425545/477978e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Our Habitas Bacalar – Adults Only Bacalar - Breakfast included - Spa - Parking included - 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Pool - Breakfast included - Spa - Free WiFi 10 Exceptional 43 reviews CA $254 CA $311 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=106751998&PinnedHotelID=106751998&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices) - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Free uncovered self parking on site ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 200 to 500 per person - A bar/lounge - A poolside bar - A restaurant - Couples/private dining ### Things to do - 2 outdoor pools ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Proposal/romance packages - Turndown service - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Outdoor furniture - Pool loungers - Pool umbrellas ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - No elevator - Well-lit path to entrance ### More - Banquet hall - Mosquito nets - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Egyptian cotton sheets ### Bathroom - Bathrobes - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Separate bathtub and shower - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch smart TV with digital channels ### Food and drink - Espresso maker - Free bottled water ### More - Air conditioning - Iron/ironing board - Laptop workspace - Phone - Safe - Separate sitting area - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children 17 and younger are not allowed at this property; All guests older than 17 are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 3500.00 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Long-term renters welcome Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 8:00 AM to 6:00 PM Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 17 years old and younger are not permitted at this property Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Puerta Cielo Origen Bacalar Puerta del Cielo Hotel Origen Hotel Puerta del Cielo Hotel Origen Bacalar Puerta del Cielo Hotel Origen Hotel Bacalar ## Frequently asked questions ### Does Puerta del Cielo Hotel Origen have a pool? > Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM–6:00 PM. ### How much does it cost to stay at Puerta del Cielo Hotel Origen? > As of Oct 18, 2025, prices found for a 1-night stay for 2 adults at Puerta del Cielo Hotel Origen on Oct 19, 2025 start from CA $227.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Bacalar-Hotels-Puerta-Del-Cielo-Hotel-Origen.h85139845.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Puerta del Cielo Hotel Origen pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Puerta del Cielo Hotel Origen? > Self parking is free at this property. ### What time is check-in at Puerta del Cielo Hotel Origen? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Puerta del Cielo Hotel Origen? > Check-out is at noon. ### Where is Puerta del Cielo Hotel Origen located? > Situated near the airport, this hotel is within 2 mi (3 km) of Lake Bacalar, Polytechnic University of Bacalar, and Ecopark Bacalar. Laguna Bacalar Ecological Park and Zócalo are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Puerta del Cielo Hotel Origen Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 102 8 - Good 9 6 - Okay 1 4 - Poor 4 2 - Terrible 1 ### 9.8/10 Cleanliness ### 10/10 Staff & service ### 9.6/10 Amenities ### 9.6/10 Property conditions & facilities ### 9.8/10 Eco-friendliness ### 10/10 Excellent #### William Jun 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great hotel in Bacalar with an amazing view of the lake, excellent food and an amazing staff. Highly recommended! ##### William Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Karina Feb 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great views, friendly staff. ##### Karina Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Lesly May 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Awesome stay! Would definitely stay there again! ##### Lesly Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Artemio Aug 9, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing hotel, with friendly staff, great food, and overall with a great view of the lake! ##### Artemio Stayed 6 nights in Jul 2023 ### 10/10 Excellent #### Jorge Eduardo Feb 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel in the Bacalar Lagoon. Intimate, comfortable, with a superb chef and excellent servoce. ##### Jorge Eduardo Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Karen Sep 4, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property ##### Karen Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Steven D Jul 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Amazing property with amazing staff. It’s very tranquil and close to downtown Bacalar! We will be back! ##### Steven D Stayed 5 nights in Jul 2023 ### 10/10 Excellent #### Louis Oct 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing stay, amazing hotel Beautiful hotel, very convenient location. Staff super friendly and helpful. Excellent food. The best views. If you want to do a boat trip, contact Boho boats, amazing day on the lagoon. ##### Louis Stayed 3 nights in Oct 2023 ### 8/10 Good #### Mark Feb 10, 2024 Wonderful staff. New, very clean and nicely designed rooms. ##### Mark Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Corrina Feb 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a glorious stay and will definitely return. Hands down 5 Stars all around! ##### Corrina Stayed 1 night in Feb 2023 ### 8/10 Good #### Gabriela Jul 11, 2025 Liked: Cleanliness Staff wasn’t very helpfulOther than that ##### Gabriela Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Paola Feb 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay was fantastic in a room with a wonderful view of the Laguna. The property is like a little oasis, filled with plants, flowers, private areas for dining and a swimming pool overlooking the water. The chef is over the top, best food we have had in Mexico! Staff was great and super professional. ##### Paola Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Philip Mar 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stunning stay We had a great 2 night stay at Puerta del Cielo. From the moment we checked in the staff were so attentive, there were so many little details that meant a lot. We had several meals during our stay and everything we ate not only looked like art, but was outstanding. Luis the head chef was so helpful with tips of things to see and do and places to eat outside of the hotel. ##### Philip Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Hector Puente Sep 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great food and good service. However the property is located in the main highway and there is a lot of noise ##### Hector Puente Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Gabriela Oct 11, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El Cielo was such a wonderful place to visit Bacalar. Staff was very attentive. The view is amazing. breakfast was delicious and the drink cocktails were very good. The room view was partial lake view. The property grounds were so beautiful. Our room was comfortable and quiet ##### Gabriela Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Jason Jan 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Serene, beautiful property with a great lagoon view. Super easy parking and secure entrance. We stayed in two room types and thought both were excellent (lagoon view suite, and partial lagoon view room). The overall vibe was nice with chill electronic music playing and waiters roaming to make sure you had all you needed, the food an drinks were excellent (ate multiple meals during our stay). Only critique would be that the lounge chairs facing the lagoon are limited in number, and other guests would hold them by placing a towel down even though they would not show back up for hours, leaving no chairs left to enjoy - wish the hotel would put a policy about this. ##### Jason Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Ashton Jun 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful property with beautiful rooms. We arrived to a delicious cold complimentary cocktail. The staff were very helpful with everything from carrying our luggage, changing us to a room with a better view as per their own suggestion. The pool and jetty areas are beautiful, and they will let you reserve to eat dinner here. The restaurant was very nice, and the cocktails were great. Perfect place to relax ##### Ashton ### 10/10 Excellent #### Oliver Apr 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Exceptional service and food! Me and my love had the most amazing stay at Puerta Del Cielo, the staff was incredibly service minded and tended to all of our needs. The food was simply amazing and we really just wanted to try it all. The price for the hotel and food was nothing compared to what you received. Everything about this place was outstanding and I cannot recommend it enough!! Simply the best expletive both me and my love has had in a while. Please go there and be generous with your tip! ![](https://a.travel-assets.com/ugc/hotel-reviews/642CED7B2696C5A8C6271799885099F44CD341BF1680790755556.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EA4BC3E5F5AD87D7E7EF074ABE821C9B7F6F27E71680790753874.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/72225E19FC036D481C9E808454D397771F855FCB1680790753800.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/696654B54AD0DF79659068097BE8AFCDB6C170041680790755196.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Oliver Stayed 4 nights in Apr 2023 ### 10/10 Excellent #### Daniel Nov 3, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Puerta Del Cielo is a place that1 1minute by minute as you spend time there you notice the beautiful care and attwnrion to the details in everything from the room irself, the restrooms and showers, the jacuzzi tub, etc. Down to the stone walls, bar area, the lighted pools etc. Everithing invites you to relax and enjoy life. In addition the entirr staff were truly wonderful. Just simply a place to go back anytime you can. ##### Daniel ### 8/10 Good #### Cheryl Jan 20, 2024 Liked: Cleanliness, property conditions & facilities I felt the prices of wine/drinks were wY too high. One glass of wine was 2X the price of a bottle in a retail store ##### Cheryl Stayed 5 nights in Jan 2024 ### 10/10 Excellent #### John Dec 11, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very accomadating and super friendly! We checked in a day late and let them know and they were waiting for us in the morning! Their greeting made us feel like celebrities! They also offered to credit me for missing my first night if we wanted to stay another night but we already had another reservation. After we left to our other destination(playa del carmen) we wishe we wouldve stayed another night!. All in all the place was beautiful & peacefule! Food was delicious as well! Would definately stay again! Dont hesitate on this property! Was conpletely worth it! Thank you Puerto del Cielo! ##### John Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Maria Nov 29, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A perfect stay in paradise. This is probably one of the nicest boutique hotels I have seen in Bacalar. It's luxurious and not over priced. My room was upstairs with a partial lagoon view. It felt very private and extremely comfortable although I'd say the beds are on the small side but I'm a solo traveller so wasn't an issue for me. It's a little out of the town but taxis are so cheap no more than 50 pesos. I loved the huge outdoor bathtub. The pool area was very nice and there's a deck leading to the lagoon. Food was very very good, the chef was accommodating to my specific requirements and it didn't work out very expensive. Service by all staff is exceptional here. Hotel was so quiet I sometimes felt like the only guest. I'd highly recommend this beautiful hotel. ##### Maria Stayed 2 nights in Nov 2022 ### 10/10 Excellent #### Sandy Guadalupe Sep 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Personal muy amable y la comida deliciosa ![](https://a.travel-assets.com/ugc/hotel-reviews/35933cd3-529b-4164-97ce-692d6349d3f9-1759079598275.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6c2203cb-42bc-4df5-a9c3-e4a0084396e4-1759079597423.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/64b03b86-8869-48f7-927d-f689c905538e-1759079598058.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/583a3657-bcc1-409a-b8ee-baa745c3009a-1759079598019.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sandy Guadalupe Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Ana Sep 21, 2025 ##### Ana Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### haidee Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La habitación estaba Linda, nos regalaron una botella de vino, la atención fue excelente y la comida del restaurante estaba deliciosa. Sin duda volvería ir. ##### haidee Stayed 3 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Grand Riviera Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.ca/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Secrets Akumal Riviera Maya - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information) > > [Dreams Natura Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Morelos-Hotels-Dreams-Natura-Resort-Spa-All-Inclusive.h36776874.Hotel-Information) > > [Moon Palace Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > > [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information)