Title: Cristalino Lagoon Front Hotel Restaurant & SPA - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cristalino Lagoon Front Hotel Restaurant & SPA Travelers find serenity at this lakefront retreat where nature views create a peaceful backdrop for relaxation and memorable experiences ## Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA ![Exterior - Cristalino Lagoon Front Hotel Restaurant & SPA (Bacalar)](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/768bbfa6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/628cf6f7-78dc-43ab-baac-0912e03f55b0-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Aerial view - Cristalino Lagoon Front Hotel Restaurant & SPA (Bacalar)](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/a430dc8e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, premium bedding, Tempur-Pedic beds, minibar - Cristalino Lagoon Front Hotel Restaurant & SPA (Bacalar)](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/91f174b7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Cristalino Lagoon Front Hotel Restaurant & SPA (Bacalar)](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/32c5d9e1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Cristalino Lagoon Front Hotel Restaurant & SPA offers a peaceful lakeside getaway. Guests can relax in the garden, choose between two pools, or book a massage at the spa. WiFi is available throughout, and multilingual staff enhance the stay. VIP Access ## Reviews 9.8 Exceptional ## Popular amenities - Spa - Parking included - Free WiFi - Restaurant - Air conditioning VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec. 27 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 28 - Dec. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Deluxe King Size Partial Lagoon View ![Deluxe King Size Partial Lagoon View](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/9428a908.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Size Partial Lagoon View 10.0 Exceptional 6 reviews ### Highlights Air conditioning Smart TV Premium bedding Separate bedroom Tempur-Pedic bed Private bathroom Hair dryer Minibar - 484 sq ft - 1 bedroom - Partial lake view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Partial Lagoon View ![Deluxe Double Partial Lagoon View](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/400e0ecf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Partial Lagoon View 8.8 Excellent 3 reviews ### Highlights Air conditioning Smart TV Premium bedding Separate bedroom Tempur-Pedic bed Private bathroom Hair dryer Minibar - 484 sq ft - 1 bedroom - Partial lake view - Sleeps 2 - 2 Double Beds ### View all photos for Deluxe King Size Front Lagoon View ![Deluxe King Size Front Lagoon View](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/82442b2d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Size Front Lagoon View 9.8 Exceptional 6 reviews ### Highlights Air conditioning Smart TV Premium bedding Separate bedroom Tempur-Pedic bed Private bathroom Hair dryer Minibar - 484 sq ft - 1 bedroom - Lagoon view - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite Partial Lagoon View ![Junior Suite Partial Lagoon View](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/w8633h5757x10y7-226910ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Partial Lagoon View ### Highlights Air conditioning Smart TV Premium bedding Separate bedroom Tempur-Pedic bed Private bathroom Hair dryer Minibar - 484 sq ft - 1 bedroom - Partial lake view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Cristalino-Lagoon-Front-Hotel-Restaurant-SPA.h93521563.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Cristalino-Lagoon-Front-Hotel-Restaurant-SPA.h93521563.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.65806%2C-88.40216&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HMICMC4l3-KWmVGGFjKWKOy4c4g=) 511 Costera, Bacalar, QROO, 77933 #### What's nearby - Lake Bacalar \- 16 min walk \- 1.4 km - Cenote Cocalitos \- 4 min drive \- 1.5 km - Cenote Azul \- 4 min drive \- 1.8 km - Municipal Spa of Bacalar \- 7 min drive \- 2.9 km - Laguna Bacalar Ecological Park \- 8 min drive \- 4.0 km #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive #### Restaurants - ‪La Bendición Dios - ‬4 min drive - ‪Enamora - ‬5 min drive - ‪Albahaca - ‬20 min walk - ‪Blu Beach Club - ‬6 min drive - ‪Papitos - ‬5 min drive ## About this property ### Cristalino Lagoon Front Hotel Restaurant & SPA Luxury hotel near Lake Bacalar Consider a stay at Cristalino Lagoon Front Hotel Restaurant & SPA and take advantage of a terrace, a garden, and a bar. Treat yourself to a Swedish massage at the onsite spa. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a restaurant. Other perks include: - 2 outdoor pools - Free self parking - Continental breakfast (surcharge), a 24-hour front desk, and multilingual staff - A nature reserve, a paddleboard on site, and smoke-free premises Room features All guestrooms at Cristalino Lagoon Front Hotel Restaurant & SPA have perks such as premium bedding and laptop-compatible safes, in addition to amenities like free WiFi and air conditioning. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch Smart TVs with satellite channels - Coffee/tea makers and housekeeping ## Similar properties ![Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View](https://images.trvl-media.com/lodging/79000000/78080000/78076200/78076136/9c6db1ac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amainah Bacalar Hotel Boutique - Adults Only Bacalar - Pool - Spa - Parking included - Free WiFi 9.8 Exceptional 516 reviews CA $169 CA $208 total includes taxes & fees Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=78076136&PinnedHotelID=78076136&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/67000000/66430000/66425600/66425545/477978e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Our Habitas Bacalar – Adults Only Bacalar - Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 256 reviews CA $369 CA $450 total includes taxes & fees Jan 25 - 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On private beach - Pool - Hot tub - Spa 9.4 Exceptional 1,000 reviews CA $229 CA $290 total includes taxes & fees Jan 26 - Jan 27, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Studio Suite, 1 King Bed | Terrace/patio](https://images.trvl-media.com/lodging/89000000/88700000/88696300/88696256/a7b72f53.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BACALARI HOTEL BOUTIQUE Mario Villanueva Madrid - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 50 reviews CA $457 CA $556 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=88696256&PinnedHotelID=88696256&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site - Limited onsite self parking ### Food and drink - Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person - A bar/lounge - A restaurant - Couples/private dining - Private picnics ### Things to do - 2 outdoor pools - Full-service spa - Kayaking - Paddleboard ### Conveniences - 24-hour front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) - Multilingual staff - Proposal/romance packages ### Outdoors - Garden - In a nature reserve - On a lake - Terrace ### Full-service spa - Deep-tissue massages - Sauna - Spa open daily - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - No elevator - Tile flooring in public areas - Tile flooring in room - Well-lit path to entrance ### More - 3 floors - 4 buildings - Built in 2023 - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding - Tempur-Pedic mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch smart TV with satellite channels ### Food and drink - Champagne service - Coffee/tea maker - Espresso maker - Limited room service - Minibar ### More - Air conditioning - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 16 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately USD 10.00 to 50.00 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Long-term renters welcome Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Cristalino Lagoon Front Hotel Restaurant Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar ## Frequently asked questions ### Does Cristalino Lagoon Front Hotel Restaurant & SPA have a pool? ### How much does it cost to stay at Cristalino Lagoon Front Hotel Restaurant & SPA? ### Is Cristalino Lagoon Front Hotel Restaurant & SPA pet-friendly? ### How much is parking? ### What time is check-in at Cristalino Lagoon Front Hotel Restaurant & SPA? ### What time is check-out at Cristalino Lagoon Front Hotel Restaurant & SPA? ### Where is Cristalino Lagoon Front Hotel Restaurant & SPA located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Cristalino Lagoon Front Hotel Restaurant & SPA Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 10 Cleanliness ### 9.8 Amenities ### 9.8 Staff & service ### 9.8 Eco-friendliness ### 9.8 Property conditions & facilities 10 - Excellent 149 8 - Good 19 6 - Okay 3 4 - Poor 0 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Gabriela Dec 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast was very fresh, the poblano sauce chilaquiles had thin tortilla strips piled liked a tepee amd the waitress poured the sauce over in front of me. Very delicious@ ![](https://a.travel-assets.com/ugc/hotel-reviews/04ba5f09-cace-442e-871a-ecbc57fbe4e2-1765891657793.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1289cefd-3239-40fa-9745-2adfad99d5fc-1765891656701.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/089ff007-8319-49f3-906b-a1181eb5301a-1765891657607.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/271c1cfb-b165-453a-ab2c-bf8714340f6d-1765891657003.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gabriela Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Jose Oct 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing place ##### Jose Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Robin May 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay! ##### Robin Stayed 3 nights in May 2025 ### 10/10 Excellent #### Isaac Oct 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Isaac Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Ivy Sep 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Impeccable amenities, very friendly staff, awesome location right in front of the lagoon. Clean and specious room with excellent views! Loved everything from the moment of arrival! ##### Ivy Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Adriana May 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente hotel ##### Adriana Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Serhiy May 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very romantic place to stay , amazing stuff ##### Serhiy Stayed 2 nights in May 2025 ### 10/10 Excellent #### Joseph Sep 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable and Cozy High Service Spa Hotwl Very friendly staff. We loved the women at the front desk and Esperanza and Ciel in the restaurant. Housekeeping and the turn down service added to an enjoyable experience behind the scenes. ##### Joseph Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Jonathan Aug 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Has to be the friendliest staff ##### Jonathan Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### kicho May 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay with an amazing view of the laguna ##### kicho Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Tyler Jun 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel is located in the absolute best part of the lake, next to the ##### Tyler Stayed 4 nights in May 2025 ### 10/10 Excellent #### Ana Pamela May 12, 2025 Liked: Cleanliness, staff & service, amenities The staff is friendly and kind, the food is excellent, the place incredible!!! ##### Ana Pamela Stayed 4 nights in May 2025 ### 10/10 Excellent #### Shannon Apr 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful place ! ##### Shannon Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Jesus Aug 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities New , amazing rooms clean and comfort . AC is amazing ##### Jesus Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Xavier Jun 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing views, good vibes and nice peoples ##### Xavier Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Agustin Aug 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved everything from clean to updated, with unbelievable views of the lagoon, the staff is just amazing, their restaurant has a very delicious fresh great section of food and drinks. Cristalino will definitely return with joy knowing the paradise and peace you have to offer. ![](https://a.travel-assets.com/ugc/hotel-reviews/a46d1fb3-2814-416b-99c0-24f47fa7eace-1756079012476.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/31d15eab-0d40-4ed7-9df6-39c52582282f-1756079013621.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/dcf79ddb-4d12-437e-ba50-97902b112bcd-1756079013494.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/34dae4b0-8f48-4f28-b58c-0e9bed214725-1756079015679.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Agustin Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Ramiro Mar 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities lake front view it’s beautiful stuff are very friendly love my staying here ##### Ramiro Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Giovanni Nov 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I did three different resorts at three different cities. Bacalar Playa Del Carmen and Cancun. My favorite resort was Cristalino by far. The front desk were so nice very kind great service and always smiling. The food was cultural and very delicious. The view you get while eating at the restaurant on site is the best! The pool was warm so when it was chilly it was great. The lagoon view from my room was great. The house keepers were great! They left my room spotless every time. The transportation was easy they order you a taxi, with in 5 to 10 minutes he was outside. The room service was fast and easy, your food was in your room with in 20 to 25 minutes. Close to the city but far enough for it to be peaceful and quite. I recommend this place 5 out of 5\. ![](https://a.travel-assets.com/ugc/hotel-reviews/54ba2a8d-d47e-4368-aa76-a5783caef76d-1764470608443.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e60c24a3-fbb9-4474-bfa5-17140b8fc124-1764470603527.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cea454d1-6010-4caa-ba3f-c0d7143c918d-1764470602850.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cc87d4e3-73fc-45fd-8600-5f57d80a6a78-1764470609052.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Giovanni Stayed 4 nights in Nov 2025 ### 8/10 Good #### Heather Nov 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very clean, attentive service, beautiful docks and views. Gorgeous property and people. Lovely check-in service but involved a long contract of rules and threats of additional charges which made me anxious. Only given 1 plastic room key between the two of us and told we would be charged if it was lost. Didn’t love the restaurant food at all (seafood soup was akin to licking a salt block, avocado toast was on a soggy sweet bread). My husband’s rum and cola cost 400 pesos for 2 ounces of rum plus another 75 pesos for a little bit of coke (about $40 Canadian). The equivalent of buying a bottle of each. ![](https://a.travel-assets.com/ugc/hotel-reviews/a8951f3e-dd01-4b6a-9798-a1c0a9386006-1764258500338.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6fb2a292-1b8a-4e09-9413-d7df6915c4f0-1764258499988.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d27681b1-47ae-41f8-9221-13926ecec8d6-1764258500322.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6f9b68d2-f626-47d0-b71c-3a0292ab23af-1764258500725.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Heather Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Adriana Nov 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My friends and I enjoyed the hotel. I paid for a room for two people but another friend from Cancun joined us. When we arrived to the hotel they charged me extra 80 dls for the extra person with the same room. I asked for a bigger room but they didn’t do it. So we had to share the bathroom and two beds. I wish they had given us a bigger bed. ##### Adriana Stayed 1 night in Oct 2025 ### 10/10 Excellent #### dale May 7, 2024 Liked: Cleanliness, amenities, property conditions & facilities Would stay again! ##### dale Stayed 2 nights in May 2024 ### 10/10 Excellent #### Elizabeth Nov 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful hotel right on the lagoon .Magic! ##### Elizabeth Stayed 5 nights in Nov 2024 ### 8/10 Good #### Juan Pablo Oct 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were way better than expected — cozy and nice. The A/C didn’t work properly, but overall, it was a good stay. The staff was friendly, though a bit bossy. If I may share some honest feedback, I felt overwhelmed by the number of rules and restrictions. They made us sign documents, followed up repeatedly via WhatsApp… I’m not sure what kind of guests they usually get that would justify this approach, but personally, I’m not used to being bossed around — and I didn’t enjoy that part at all. ![](https://a.travel-assets.com/ugc/hotel-reviews/8e6c484d-9212-4d8a-b871-e242884fdaba-1761059067447.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9d64c237-d2a9-4c83-8c60-4f6adddcbfb9-1761059069048.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan Pablo Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Jorge Feb 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. My wife and I had a pleasant 6 night stay. Highly recommend! ##### Jorge ### 8/10 Good #### Ryan Oct 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was great except we xouldnt get anything or the floor in the room to dry even in the morning, tried the fan, a/c, left both doors open... also a/c doednt go below 23 degrees. ![Dock area towards hotel](https://a.travel-assets.com/ugc/hotel-reviews/15f3deea-6d36-4317-b4dd-83adc91263db-1761090069374.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ryan Stayed 1 night in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Excellence Riviera Cancun - 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