Title: Cristalino Lagoon Front Hotel Restaurant & SPA - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cristalino Lagoon Front Hotel Restaurant & SPA Travelers find serenity at this lakefront retreat where nature views create a peaceful backdrop for relaxation and memorable experiences ## Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA ![2 outdoor pools - Cristalino Lagoon Front Hotel Restaurant & SPA (Bacalar)](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/de25c5a0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Aerial view - Cristalino Lagoon Front Hotel Restaurant & SPA (Bacalar)](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/a430dc8e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Cristalino Lagoon Front Hotel Restaurant & SPA (Bacalar)](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/32c5d9e1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe King Size Front Lagoon View | View from room - Cristalino Lagoon Front Hotel Restaurant & SPA (Bacalar)](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/af1e034e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Cristalino Lagoon Front Hotel Restaurant & SPA (Bacalar)](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/02f008a7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Cristalino Lagoon Front Hotel Restaurant & SPA offers a peaceful lakeside getaway. Guests can relax in the garden, choose between two pools, or book a massage at the spa. WiFi is available throughout, and multilingual staff enhance the stay. ## Reviews 9.8 Exceptional ## Popular amenities - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan. 24 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 25 - Jan. 26](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Deluxe King Size Partial Lagoon View ![Deluxe King Size Partial Lagoon View](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/9428a908.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Size Partial Lagoon View 10.0 Exceptional 6 reviews ### Highlights Air conditioning Smart TV Premium bedding Tempur-Pedic bed Separate bedroom Private bathroom Hair dryer Minibar - 484 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed - Partial lake view ### View all photos for Deluxe Double Partial Lagoon View ![Deluxe Double Partial Lagoon View](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/400e0ecf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Partial Lagoon View 8.8 Excellent 3 reviews ### Highlights Air conditioning Smart TV Premium bedding Tempur-Pedic bed Separate bedroom Private bathroom Hair dryer Minibar - 484 sq ft - 1 bedroom - Sleeps 2 - 2 Double Beds - Partial lake view ### View all photos for Deluxe King Size Front Lagoon View ![Deluxe King Size Front Lagoon View](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/82442b2d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Size Front Lagoon View 9.8 Exceptional 6 reviews ### Highlights Air conditioning Smart TV Premium bedding Tempur-Pedic bed Separate bedroom Private bathroom Hair dryer Minibar - 484 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed - Lagoon view ### View all photos for Junior Suite Partial Lagoon View ![Junior Suite Partial Lagoon View](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/w8633h5757x10y7-226910ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Partial Lagoon View ### Highlights Air conditioning Smart TV Premium bedding Tempur-Pedic bed Separate bedroom Private bathroom Hair dryer Minibar - 484 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed - Partial lake view ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Cristalino-Lagoon-Front-Hotel-Restaurant-SPA.h93521563.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Cristalino-Lagoon-Front-Hotel-Restaurant-SPA.h93521563.Hotel-Information) ## About the area Located in Bacalar, Cristalino Lagoon Front Hotel Restaurant & SPA is in a regional park and on the waterfront. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours. [Visit our Bacalar travel guide](https://www.expedia.ca/Bacalar.dx6131112) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.65806%2C-88.40216&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HMICMC4l3-KWmVGGFjKWKOy4c4g=) 511 Costera, Bacalar, QROO, 77933 ### What's nearby - ![limestone formations with two swimmers in a shallow and brilliant blue color water. Laguna Bacalar. Yucatan. Mexico](https://images.trvl-media.com/place/553248635810196546/d2e02438-4300-4419-8f45-6629e3b6d318.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Lake Bacalar 16 min walk \- 1.4 km - ![Beautiful landscape with stromatolites, Bacalar in Mexico](https://images.trvl-media.com/place/553248635975995712/db1f08ad-0cb1-416a-96cf-5fe6c28a5a42.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cenote Cocalitos 4 min drive \- 1.5 km - ![Last one here](https://images.trvl-media.com/place/6131112/32096171-6310-4087-a8ff-c14395c341fc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cenote Azul 4 min drive \- 1.8 km - ![Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept](https://images.trvl-media.com/place/553248635976265000/08f22085-b549-403e-8679-98146fdf1fde.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Laguna Bacalar Ecological Park 8 min drive \- 4.0 km - Municipal Spa of Bacalar 7 min drive \- 2.9 km ### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) 36 min drive ### Restaurants - La Bendición Dios 4 min drive - Enamora 5 min drive - Albahaca 20 min walk - Blu Beach Club 6 min drive - Mr. Taco 5 min drive ## About this property ### Cristalino Lagoon Front Hotel Restaurant & SPA Luxury hotel near Lake Bacalar Consider a stay at Cristalino Lagoon Front Hotel Restaurant & SPA and take advantage of a terrace, a garden, and a bar. Treat yourself to a deep-tissue massage at the onsite spa. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a restaurant. Other perks include: - 2 outdoor pools - Free self parking - Continental breakfast (surcharge), a nature reserve, and multilingual staff - Smoke-free premises, a 24-hour front desk, and a paddleboard on site Room features All guestrooms at Cristalino Lagoon Front Hotel Restaurant & SPA have perks such as premium bedding and laptop-compatible safes, in addition to amenities like free WiFi and air conditioning. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch Smart TVs with satellite channels - Coffee/tea makers and housekeeping ## Similar properties ![Outdoor wedding area](https://images.trvl-media.com/lodging/79000000/78080000/78076200/78076136/064f9fc5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amainah Bacalar Hotel Boutique - Adults Only Bacalar - Pool - Spa - Parking included - Free WiFi 9.8 Exceptional 540 reviews CA $259 CA $317 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=78076136&PinnedHotelID=78076136&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/67000000/66430000/66425600/66425545/6fd6b71c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Our Habitas Bacalar – Adults Only Bacalar - Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 260 reviews CA $316 CA $387 total includes taxes & fees Jan 29 - 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Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site ### Food and drink - Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person - A bar/lounge - A restaurant - Couples/private dining - Private picnics ### Things to do - 2 outdoor pools - Full-service spa - Kayaking - Paddleboard ### Conveniences - 24-hour front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) - Multilingual staff - Proposal/romance packages ### Outdoors - Garden - In a nature reserve - On a lake - Terrace ### Full-service spa - Deep-tissue massages - Sauna - Spa open daily - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - No elevator - Tile flooring in public areas - Tile flooring in room - Well-lit path to entrance ### More - 3 floors - 4 buildings - Built in 2023 - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding - Tempur-Pedic mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch smart TV with satellite channels ### Food and drink - Champagne service - Coffee/tea maker - Espresso maker - Limited room service - Minibar ### More - Air conditioning - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 16 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately USD 10.00 to 50.00 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Long-term renters welcome Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Cristalino Lagoon Front Hotel Restaurant Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar ## Frequently asked questions ### Does Cristalino Lagoon Front Hotel Restaurant & SPA have a pool? ### How much does it cost to stay at Cristalino Lagoon Front Hotel Restaurant & SPA? ### Is Cristalino Lagoon Front Hotel Restaurant & SPA pet-friendly? ### How much is parking? ### What time is check-in at Cristalino Lagoon Front Hotel Restaurant & SPA? ### What time is check-out at Cristalino Lagoon Front Hotel Restaurant & SPA? ### Where is Cristalino Lagoon Front Hotel Restaurant & SPA located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Cristalino Lagoon Front Hotel Restaurant & SPA Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 10 Cleanliness ### 9.8 Amenities ### 9.8 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 153 8 - Good 19 6 - Okay 4 4 - Poor 0 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Gabriela Dec 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast was very fresh, the poblano sauce chilaquiles had thin tortilla strips piled liked a tepee amd the waitress poured the sauce over in front of me. Very delicious@ ![](https://a.travel-assets.com/ugc/hotel-reviews/04ba5f09-cace-442e-871a-ecbc57fbe4e2-1765891657793.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1289cefd-3239-40fa-9745-2adfad99d5fc-1765891656701.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/089ff007-8319-49f3-906b-a1181eb5301a-1765891657607.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/271c1cfb-b165-453a-ab2c-bf8714340f6d-1765891657003.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gabriela Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Serhiy May 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very romantic place to stay , amazing stuff ##### Serhiy Stayed 2 nights in May 2025 ### 10/10 Excellent #### Ana Pamela May 12, 2025 Liked: Cleanliness, staff & service, amenities The staff is friendly and kind, the food is excellent, the place incredible!!! ##### Ana Pamela Stayed 4 nights in May 2025 ### 10/10 Excellent #### Tyler Jun 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel is located in the absolute best part of the lake, next to the ##### Tyler Stayed 4 nights in May 2025 ### 10/10 Excellent #### Xavier Jun 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing views, good vibes and nice peoples ##### Xavier Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Jesus Aug 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities New , amazing rooms clean and comfort . AC is amazing ##### Jesus Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Ramiro Mar 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities lake front view it’s beautiful stuff are very friendly love my staying here ##### Ramiro Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Jorge Feb 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. My wife and I had a pleasant 6 night stay. Highly recommend! ##### Jorge ### 10/10 Excellent #### Giovanni Nov 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I did three different resorts at three different cities. Bacalar Playa Del Carmen and Cancun. My favorite resort was Cristalino by far. The front desk were so nice very kind great service and always smiling. The food was cultural and very delicious. The view you get while eating at the restaurant on site is the best! The pool was warm so when it was chilly it was great. The lagoon view from my room was great. The house keepers were great! They left my room spotless every time. The transportation was easy they order you a taxi, with in 5 to 10 minutes he was outside. The room service was fast and easy, your food was in your room with in 20 to 25 minutes. Close to the city but far enough for it to be peaceful and quite. I recommend this place 5 out of 5\. ![](https://a.travel-assets.com/ugc/hotel-reviews/54ba2a8d-d47e-4368-aa76-a5783caef76d-1764470608443.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e60c24a3-fbb9-4474-bfa5-17140b8fc124-1764470603527.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cea454d1-6010-4caa-ba3f-c0d7143c918d-1764470602850.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cc87d4e3-73fc-45fd-8600-5f57d80a6a78-1764470609052.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Giovanni Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### juan Nov 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was very clean and quiet, also the staff was very nice abd helpful. ##### juan Stayed 3 nights in Nov 2024 ### 8/10 Good #### Heather Nov 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very clean, attentive service, beautiful docks and views. Gorgeous property and people. Lovely check-in service but involved a long contract of rules and threats of additional charges which made me anxious. Only given 1 plastic room key between the two of us and told we would be charged if it was lost. Didn’t love the restaurant food at all (seafood soup was akin to licking a salt block, avocado toast was on a soggy sweet bread). My husband’s rum and cola cost 400 pesos for 2 ounces of rum plus another 75 pesos for a little bit of coke (about $40 Canadian). The equivalent of buying a bottle of each. ![](https://a.travel-assets.com/ugc/hotel-reviews/a8951f3e-dd01-4b6a-9798-a1c0a9386006-1764258500338.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6fb2a292-1b8a-4e09-9413-d7df6915c4f0-1764258499988.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d27681b1-47ae-41f8-9221-13926ecec8d6-1764258500322.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6f9b68d2-f626-47d0-b71c-3a0292ab23af-1764258500725.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Heather Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### jamillet Apr 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed here for the first time and it was beautiful. Great food and drinks. Room was small but nice with a great view of the pool and lagoon. Staff were very friendly and helpful. The reception staff had great service and offered a great welcoming atmosphere. ##### jamillet Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Cary Mar 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful property. Spacious room with great amenities and amazing view. Staff was warm and accommodating. Very clean and great location. ![](https://a.travel-assets.com/ugc/hotel-reviews/1C0601C1450CA0838F2264451683222E92380DBB1741005681704.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CF37111CA16E9939B9FCBA14717A0262A70A2B131741005715349.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cary Stayed 2 nights in Feb 2025 ### 8/10 Good #### Juan Pablo Oct 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were way better than expected — cozy and nice. The A/C didn’t work properly, but overall, it was a good stay. The staff was friendly, though a bit bossy. If I may share some honest feedback, I felt overwhelmed by the number of rules and restrictions. They made us sign documents, followed up repeatedly via WhatsApp… I’m not sure what kind of guests they usually get that would justify this approach, but personally, I’m not used to being bossed around — and I didn’t enjoy that part at all. ![](https://a.travel-assets.com/ugc/hotel-reviews/8e6c484d-9212-4d8a-b871-e242884fdaba-1761059067447.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9d64c237-d2a9-4c83-8c60-4f6adddcbfb9-1761059069048.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan Pablo Stayed 1 night in Oct 2025 ### 10/10 Excellent #### MARCO Apr 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved everything about the property. It was right on the lake and they had paddle boards and kayaks available for guests at no cost. Had a great vacation and will definitely return. Highly recommended. ##### MARCO Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Adina Dec 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stunning, great food, nice staff. Highly recommend ##### Adina Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Nicholas Feb 12, 2025 Great location. Incredible water. Good people. ##### Nicholas Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Angelica Aug 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was beautiful, 2 pools, 3 piers with stairs to go into the lagoon, an excellent restaurant in a nice safe location ##### Angelica Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Cecile Dec 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A wonderful slice of paradise This hotel is absolutely amazing. Peaceful, wonderful service, and dock access to the lake with comfortable chairs. The restaurant was wonderful and all the staff were lovely. Bonus is that the hotel lets your borrow kayaks and paddle boards! ##### Cecile Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Ramon Jul 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities New Hotel. Very clean, nice views, nice pools, acces to lake, kayas availabe-included ##### Ramon Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Brian Jul 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great place only issue is no breakfast included so have to buy in restaurant - restaurant is very good but the bill add’s up :-) ![](https://a.travel-assets.com/ugc/hotel-reviews/F0AC834424BA247994A5BF5CB6DFEA5760C8BE521721331219675.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brian Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### jonathon Nov 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was amazed by the comfort, cleanliness and upscale feel to the rooms, the quality of the food from the restaurant and the tranquility of the Lake and the surrounding environment. You will need a car to get to the center but only a 5 minute drive away. The staff were very friendly and helpful.I would definitely reccomend a stay here. ##### jonathon Stayed 3 nights in Oct 2024 ### 8/10 Good #### MARIA DE LA CRUZ Feb 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Not your regular hotel of the area. {"cabanas") New, tower like. The food is really good ! We encountered a situation that was handled as best possible. Good location but overpriced. Big size rooms. ##### MARIA DE LA CRUZ Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Verne Oct 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place was EVERYTHING it is advertised to be! I didn’t need to leave the property for ANYTHING! And the staff is WONDERFUL! I cannot wait to come back ! ##### Verne Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Carlos Oct 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was beautiful, the pools clean and warm, the food and service was incredible, great service. Betza at the front desk was very kind and helpful, the other person at the font desk when we were leaving not so much, kinda hostile and in bad mood. ##### Carlos Stayed 3 nights in Sep 2024 ## Expedia's Latest Trends ### Hotels > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Dreams Puerto Morelos Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Morelos-Hotels-Hyatt-Ziva-Riviera-Maya-All-Inclusive.h66929913.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Bahia Principe Grand Tulum - 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