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Lewi Resort and Spa – Avis

3.5 out of 5
Lewi Resort and Spa
Found Awassa, Lake Hawassa, Awassa

Avis

7,4

Bien

Note de 10 – Excellent, d’après 12 avis sur 33." "
Note de 8 – Bien, d’après 6 avis sur 33." "
Note de 6 – Acceptable, d’après 7 avis sur 33." "
Note de 4 – Médiocre, d’après 6 avis sur 33." "
Note de 2 – Terrible, d’après 2 avis sur 33." "

7,8/10

Propreté

8,0/10

Service et personnel

6,6/10

Commodités

6,6/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 – Acceptable

Stefano

Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Lewi Resort is definitely well located - with a gorgeous lake surrounding it. Personnel is very attentive to guests' needs and the restaurant is good. However, maintenance must be definitely improved if Lewi wants to attract more international travellers. Plus, a bit of fresh fruit for breakfast should be offered...
Séjour de 2 nuits en avril 2022
Matawork Kama a répondu le 10 mai 2022
Thank you so much It is great Pleasure for us

8/10 – Bien

Meserach Hussain

Séjour de 3 nuits en février 2024
Getahun F. a répondu le 23 mars 2024
Dear Meserach,We Thank you for preferred to stay in our hotel resort and appreciate for rate feedback.

10/10 – Excellent

Heike

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Das Personal ist außerordentlich freundlich, die Anlage ist für landestypische Verhältnisse wunderbar. Wir kommen wieder
Séjour de 4 nuits en novembre 2023

6/10 – Acceptable

Ivar H.

Points forts : Propreté, service et personnel
Fint sted, bra mat, slitt
Séjour de 3 nuits en novembre 2023

8/10 – Bien

kreg

Voyage en famille
Points forts : Propreté, service et personnel
We stayed 12 years ago and it nothing has been updated. A little disappointed. The staff was great. The bungalow, even though listed as having a king pullout sofa and a king bed, only had a king bed and 2 chairs. We had to pay $30 dollars extra to get another bed in the room.
Séjour de 1 nuit en juillet 2023
Getahun F a répondu le 14 juill. 2023
Dear Our Valued Guest,We thank you so much for taking your time to give us your genuine feedback.Indeed, we agree with you.However we already done some changes during Covid time and we recognized not enough . in Our second phase we have plan to change all features. hopefully Next time You will amazed with changes.

6/10 – Acceptable

Akira

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 6 nuits en avril 2023

10/10 – Excellent

Omod

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Distance to the lake, friendly staff, and cleanliness
Séjour de 2 nuits en avril 2023
Getahun F. a répondu le 3 juin 2023
Dear our Valued, Guests,Thank you for taking time to share your feedback,we appreciate preferred us to stay also.

4/10 – Médiocre

Abdullah

Points faibles : État et installations de l’hébergement
Stayed for 2 nights, shower water was cold ask the staff said they will fix it, second day cold water still.
Séjour de 2 nuits en mars 2023
Getahun F. a répondu le 17 mars 2023
Dear Mr. …….., Thank you for sharing your feedback with us. I am very disappointed to learn about your experience. As a Hotel, we strive for excellent comfort and best customer service for our guests. Clearly, we did not deliver these standards. Not only you experienced such an inconvenience but we (our staff) was not able to assist you and resolve situation.Please accept my sincerest apologies, as this us certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address concerns We appreciate your feedback as it is extremely important to us and will use this information for training and developing purposes.Please let us know if there is anything we can do further to remedy the situation for you.

6/10 – Acceptable

Calley

Voyage en groupe
Points forts : Propreté
Points faibles : Commodités
Decent rooms but lacking in amenities - no hot water, no coffee in rooms (but coffee pots). Didn't receive our airport transfer coming from airport. Friendly staff made up for it in some ways, but we were disappointed overall in the quality of the rooms and service.
Séjour de 1 nuit en février 2023
Getahun F. a répondu le 17 mars 2023
Dear Mr. …….., Thank you for sharing your feedback with us. I am very disappointed to learn about your experience. As a Hotel, we strive for excellent comfort and best customer service for our guests. Clearly, we did not deliver these standards. Not only you experienced such an inconvenience but we (our staff) was not able to assist you and resolve situation.Please accept my sincerest apologies, as this us certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address concerns We appreciate your feedback as it is extremely important to us and will use this information for training and developing purposes.Please let us know if there is anything we can do further to remedy the situation for you.Hospitality Regards,

4/10 – Médiocre

Toru

Points faibles : Commodités, état et installations de l’hébergement
Séjour de 1 nuit en février 2023
Getahun F. a répondu le 28 mars 2023
Dear Our Valued Customers,we will strive to adjust our services.

8/10 – Bien

Gao

Voyage de couple, Voyage d’affaires
Points forts : Service et personnel, commodités
Lake view is very nice,room is acceptable.
Getahun F. a répondu le 20 janv. 2023
Dear Our valued Customer, We appreciate you taking the time to provide us with feedback, and we are happy to hear that you had a fantastic time. Hopefully, you'll come back to see us.

8/10 – Bien

Eva

Séjour de 2 nuits en janvier 2023
Getahun F. a répondu le 20 janv. 2023
Dear Our Valued Customer,Thank you for rating us. hopefully, you will visit us again.

6/10 – Acceptable

Morten

Voyage de couple
Points forts : Propreté
I was excited about going to a hotel with pool but when I arrived the swimming area was not available because of renovation. The room looked better on photos than in real life, the wait time for a menu in the restaurant is 30 minutes and the same to enter the spa there was pre-booked. My expectations was very high before I arrived but Lewi didn't live up to them. Alot of promises in the hotel description was not kept and there were no refund in price or any extra service to make up for the lack. Beautiful veiw and nice little boat trip (when we finally could go just before checkout)

6/10 – Acceptable

Jacob

Séjour de 3 nuits en décembre 2022

10/10 – Excellent

Zemeto

Voyage en groupe
Points forts : État et installations de l’hébergement, confort de la chambre
Séjour de 2 nuits en juillet 2022
Getahun Fikre a répondu le 22 juill. 2022
we appreciate you taking the time to let us know about your experience! We loved being of service to you and hope we can assist you again soon.

10/10 – Excellent

Yonatan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best resort in the world!
Top of the line everything first class exceptional employees from top to bottom every individual go above and beyond to make sure i was taken care of highly recommend lewi resort defiantly coming back thank you all staff for your kind hospitality 🙏
Séjour de 4 nuits en juin 2022
Matawork kama Marketing Manager a répondu le 16 juill. 2022
It Is Great Pleasure For Us thank you So much

8/10 – Bien

Rabbani

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en juin 2022
Getahun Fikre a répondu le 22 juill. 2022
We’re glad to hear you had a great experience with us and your feedback is appreciated. Please come visit us again soon!

2/10 – Terrible

Mirko

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
the only thing that was OK, was the bread! Bed is a made up circle that was very hard due to not having a mattress . Walls had holes by the windows that were not sealed so insects were free to enter! Food was terrible, made me sick for two days! So called city tour was never available! Mosquito net above the bed was useless! The staff was very friendly but who cares about that when everything else is terrible!
Séjour de 3 nuits en mai 2022
Getahun Fikre a répondu le 22 juill. 2022
we appreciate your business and value your feedback. we are working on the issues. hopefully, you will see us with the improvement during your next visit.

6/10 – Acceptable

Aijamal

Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Séjour de 4 nuits en mai 2022

4/10 – Médiocre

Theodore

Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel
Séjour de 1 nuit en mai 2022

2/10 – Terrible

Tesfu

Séjour de 2 nuits en mai 2022

10/10 – Excellent

Kevan, FARGO

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoyed a beautiful stay at this resort. The staff was so helpful and the food was excellent. It was a relaxing vacation for me.
Séjour de 3 nuits en avril 2022
Matawork kama a répondu le 4 mai 2022
Thank you for your Suggestions we are also proud of you

10/10 – Excellent

Anis

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2022

10/10 – Excellent

Obsa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is the most beautiful and quiet place. The ocean view was amazing and the service was excellent.
Séjour de 1 nuit en février 2022
Matawork kama Marketing Manager a répondu le 11 mai 2022
Greetings dear guest. Glad to receive your comments, we are so happy serve you thank you for your Comment

10/10 – Excellent

Obsa

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It is very beautiful and clean. I loved it. I can’t wait to go back again.
Séjour de 3 nuits en février 2022
Matawork kama Marketing Manager a répondu le 11 mai 2022
It is a great opportunity for us Thank you So Much

10/10 – Excellent

Friehiwet

Séjour de 2 nuits en février 2022

10/10 – Excellent

Binyam

Séjour de 1 nuit en décembre 2021

10/10 – Excellent

Merlin Lorna

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lakeside Solitude with Exceptional Service
Staying at the Lewi was a welcome Awassa get away for four nights. The only disappointment was the current closure of the Spa and Children Story-telling rooms because of construction and renovations. Staff were very attentive from the welcome at the security gate, on to reception and lakeside dining. Special.staff stand guard with slingshots and sticks to scare of bold resort monkeys from stealing patron food and belongings. No monkeys are hurt in the process. Lewi staff and guests have learned to co-habitate with the monkey families. We were upgraded and welcomed to select our unit of choice, which was a beautiful round house with a sunfilled front porch. The one problem we had in the room was taken care of with a thoughtful net that sealed the entire bed from the buzz of the hungry mosquito band. The Lewi is definitely a do over for us to experience the spa services. Awassa is a beautiful, clean and humble town. The price is fair compared to neighboring accomodations.
Séjour de 4 nuits en novembre 2021
Wubishet Ayalew a répondu le 8 déc. 2021
Dear Merlin Nice to have you for four night at our resort as our guest. we love to hear this from you. Regarding to the point you raised to be solved we will seriously work on Love to see you again at Hawassa Marketing Manager

10/10 – Excellent

Nebiyu

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room is clean and perfect view for lake awassa
Séjour de 1 nuit en septembre 2021

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Overpaid on Expedia. Call and reserve don’t reserve through third party sites
Séjour de 2 nuits en avril 2021

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
No no and no
Cockroach in bathroom , when arrived hotels have no room till I callls to call center to help and then they suddenly have room for us. Service was great and roll condition very poor and dirty most of thr área in the room. Also breakfast was just ok and below
Séjour de 1 nuit en septembre 2019
Wubishet Ayalew a répondu le 30 sept. 2019
Dear guest Thank you for your comment it helps us to improve our services. Now we improve all things so love to see you again at our resort and spa

4/10 – Médiocre

Ayleeds, Tokyo

Voyage d’affaires
Points forts : Commodités
Points faibles : Service et personnel
プールがあり、部屋にもよるが眺望もよく、価格に見合った設備はひととり揃っている印象。一方で、内装が中国風で、プールサイドでかかく音楽も中国風のＢＧＭだったりと、アフリカに来ているのに中国に来ているような気分で食傷気味になるのが残念なところ。
Séjour de 1 nuit en avril 2019
Hiwot Belete a répondu le 15 mai 2019
Dear guest,thank you so much for your comment. Hope we will see you soon again.

8/10 – Bien

Ali, Stroud

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
There are mistakes in the hotel description as there is no airconditioning, no tea & coffee making facilities, no kettle. We booked a family suite with 2 bedrooms, but on arrival they did not have it available and instead gave us a different set of room which were fine. Even though the descriptions did not meet reality, the feel of the hotel was lovely and friendly. The monkeys add some African interest and the staff are very helpful. Breakfasts are hit and miss. Book a room with lake view as these have more air flow (as there is no AC)
Séjour de 4 nuits en avril 2019
Hiwot a répondu le 6 mai 2019
Greetings dear guest. Glad to receive your comments,we are so sorry about the air conditioning,there must have been some complications we were not aware of. Promising that it will not happen again,hope to see you back soon. Hiwot Belete Sales and Marketing Manager