Extérieur
Vérifier la disponibilité

Red Lion Inn & Suites Auburn – Avis

2.5 out of 5
Red Lion Inn & Suites Auburn
1875 Auburn Ravine Rd, Auburn, CA

Avis

7,2

Bien

Note de 10 – Excellent, d’après 278 avis sur 1003." "
Note de 8 – Bien, d’après 323 avis sur 1003." "
Note de 6 – Acceptable, d’après 190 avis sur 1003." "
Note de 4 – Médiocre, d’après 122 avis sur 1003." "
Note de 2 – Terrible, d’après 90 avis sur 1003." "

7,2/10

Propreté

7,8/10

Service et personnel

6,8/10

Commodités

6,8/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 – Bien

Benjamin

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2022

4/10 – Médiocre

Madralynn

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
I wouldn't stay here. The bathroom in my room needed a deep clean. It was disgusting. I dusted it myself. Also the person who checked me in did so under someone else's name and when I went to get back into my room after running a few errands I was locked out of my room that I had booked for 2 night. Apparently I am now a man. Thank heavens they figured it out. She even put me in the wrong room.
Séjour de 2 nuits en avril 2024

8/10 – Bien

Jean

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Free hot breakfast with eggs, sausage. Etc. Close to freeway and grocery store. Next to taco bell.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Wallace

Voyage de couple
Points forts : Service et personnel
Comfortable with a good breakfast. The property could use some updates.
Séjour de 1 nuit en mai 2024

8/10 – Bien

James, Comptche

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
pool but jacuzzi didn't work
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Kathleen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very comfortable beds!
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Antonia

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I will never stay here again! I did not read the reviews; all I saw was Red Lion Hotel & Suites and never had any issue with any other hotels. No one was at the front desk when I arrived nor when I tried to check out. The towel rack in the bathroom fell off the wall; the toilet seat didn't even fit correctly nor was it the right size. The carpet was stained, the 2nd night we went back to our room our keys didn't work and we had to go back to the front desk. I called the front desk several time the first night with a question and no one answered the phone; I went downstairs and 'hit the bell' they had on the desk top and no one came. The ONLY good thing about our room was the large TV!
Séjour de 2 nuits en mai 2024
Guest Relations a répondu le 11 mai 2024
We appreciate you sharing your thoughts with us. The account from your recent stay has been helpful to us. It is our top priority to provide all the comforts of home for our guests, and it saddens us greatly that you felt dissatisfied during your visit. Please know that this is not usual of our standards and we will be sure to make the necessary improvements. Please allow us another opportunity to show you a much better experience.

6/10 – Acceptable

Sandra

Séjour de 1 nuit en avril 2024

2/10 – Terrible

Arnab, White Plains

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Air Conditioning did NOT work in our room - they did NOTHING to fix it. Breakfast ok, location ok - general cleanliness very pedestrian and basic - not ugly, but just baseline
Séjour de 3 nuits en avril 2024
Guest Relations a répondu le 6 mai 2024
Dear Arnab,We use guest feedback to help us continuously improve the guest experience. Your concerns will be reviewed with our team to ensure that our cleaning protocols and amenities are up to our high standards and in working order. Please accept our apologies. The next time you travel back this way in the future, we hope you will allow us to show you a more improved experience we know we can provide.

10/10 – Excellent

Sara

Points forts : Service et personnel
This location is within waking distance to fast food, and is close to a quality grocery store and the freeway ramp. It's adjacent to Auburn and is set back from a busy street. The staff is friendly and chatted with us when we checked in. We were able to check in early which was a bonus. The rooms include a small refrigerator and a microwave. They serve a hot breakfast, we did not eat there but we saw several families enjoying it. The property is older, the outdoor pool is not heated and the spa jets did not work properly.
Séjour de 2 nuits en avril 2024

8/10 – Bien

Carolyn

Voyage en famille
The outlets in our room didn't work except for one by the desk. The treadmill wasn't working, and as a runner that was one of the draws to the INN. The staff was great except one morning two of the employees were having an argument outside my room.
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Art

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I have stayed at this hotel many times and it's always a good place for a great price. The staff are very helpful, the bed is very comfortable and is simply convenient all the way around with easy freeway access, stores and restaurants nearby and many other positives.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Ben

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Points faibles : Propreté
Beautiful lobby and surrounding grounds, but walls in room were dirty and didnt look to be vacuumed before my stay
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Andrew

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff, would stay again.
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Paul

Séjour de 1 nuit en avril 2024

10/10 – Excellent

Noelle

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very helpful staff and quiet neighborhood. Rooms are clean and comfy
Séjour de 1 nuit en avril 2024

8/10 – Bien

HIROSHI

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Probably the building is old but rooms are neat and clean. Considering the price, this is a good hotel to stay. I stayed for skiing with my two kids. I didn't eat their breakfast because they start serving at 7am and we left the girl before 7am.
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Stephanie

Points faibles : Propreté, état et installations de l’hébergement
Bed sheets were clean and bed was comfortable but room was dirty.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 4 avr. 2024
Dear Stephanie,While our clean, comfy beds impressed you, it's unfortunate to hear that the same could not be said of the rest of the room. Your feedback is gratefully received and we will discuss your comments with our housekeeping team. Please consider giving us another chance in the future; we're confident that we can impress you.

8/10 – Bien

Michael

Points forts : Propreté, service et personnel et commodités.
It is close to the freeway that's a plus. The room had a refrigerator and I was happy that I didn't have to use a bunch of ice to keep some things cool. However, that thing hissed and groaned and ran all night long. I was at the front desk on another matter and overheard the clerk behind the desk tell another guest that they would have to put up with an electrical problem in their room by saying "I am not an electrician". There were some splatters of food or something on the wall of the room. And to be quite honest, there was better toilet paper in the public rest area on I-5 than in my room.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Tamsyn

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Bed really comfy. TV lovely and big. Had an enjoyable time.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Kim

Points forts : Propreté, commodités et état et installations de l’hébergement.
nice property
Séjour de 1 nuit en mars 2024

8/10 – Bien

Thomas

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Comfortable room, wi-fi, good breakfast. Couple of maintenance issues: shower turn-on valve was VERY sticky. Practically had to yank it out of the wall to turn the water on. Noisy fan in the A/C unit.
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Christopher

Points faibles : État et installations de l’hébergement
Homeless people in parking lot. Can hear tvs and people arguing all night. Bugs in bathroom and room. Holes in walls . Towels torn and sheets stained.
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 23 mars 2024
Hello Christopher,We are deeply troubled to read about your recent experience at our establishment, and we want to extend our sincerest apologies for the numerous issues you encountered during your stay. Providing a safe, clean, and comfortable environment for all our guests is of the utmost importance to us, and it's clear that we failed to meet this standard in your case.The presence of bugs in your room, along with other cleanliness and maintenance concerns are deeply concerning and falls far short of the high standards we strive to maintain. We are committed to regaining your trust and providing you with the exceptional experience you deserve should you choose to stay with us again in the future.

10/10 – Excellent

Francis

Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Edward, Sparks

Voyage en groupe
I’ve stayed here a few times but every time we stay here they give us a room that isn’t ready or something is wrong with it. Staff is nice but be prepared for a little inconvenience with the room issues. It is quiet. Don’t plan on your room being cleaned either, we were there for 3 days and they never made our room up.
Séjour de 3 nuits en mars 2024

6/10 – Acceptable

Ricardo

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Stay was ok but toilet was loose and sink was cloged. The dinning area the toaster did not work did not toast.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Martin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
nice property, amazing staff. decent breakfast for the hotel category.
Séjour de 2 nuits en mars 2024

4/10 – Médiocre

Thomas

Voyage en famille
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
No towels in room, large cracks in bath tub, missing sink drain stopper, hvac temperature setting was very inaccurate, toaster at breakfast was broken, side exterior door did not latch (safety issue)
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 13 mars 2024
Dear Thomas,All guest feedback aids our continued efforts to improve the guest experience. We value the details you shared about your recent visit. Should you be traveling back this way in the future, we hope you will consider staying with us again to see all the ways we have improved.

10/10 – Excellent

Thomas

Voyage en groupe
It's a motel. It's affordable. Not much else.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Kim

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The bed was excellent very quiet
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Gennady

Voyage en famille
Points forts : Commodités
Nice hotel on the road to Lake Tahoe
Séjour de 1 nuit en mars 2024

8/10 – Bien

CHERIE K

Points forts : Service et personnel, commodités
Bed in the room was good!
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Elijah

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
One of the cheapest hotels in town, for a reason
It is definitely an old rundown motel six with a different name. If you have a few extra dollars I recommend staying somewhere else.
Séjour de 1 nuit en février 2024

8/10 – Bien

Margarita

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024

6/10 – Acceptable

Mark

Points forts : Propreté, service et personnel
The staff was friendly and the breakfast was great. I would rate this higher except for one thing: we had zero room service. We we there 4 nights and never got room service. The third day we evev went to the front desk and asked for it. They said sure, but they never came. Other than that it was a good stay.
Séjour de 4 nuits en février 2024

10/10 – Excellent

Duane

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Polite staff. Outstanding property. Pleasant stay.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Melanie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent bang for your Buck
Very clean room . Comfortable bed. Quiet. Great breakfast with so much to choose from. Best deal around . I would definitely recommend this place and come back again .
Séjour de 1 nuit en février 2024

10/10 – Excellent

Jocelyn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Vernon

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

2/10 – Terrible

Julie

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Horrible! Would not give my business again
You sold our room out from under us because i80 got shut down over night!!!!! We need our money back and to make this right NOW!!!!
Séjour de 1 nuit en février 2024
Guest Relations a répondu le 19 févr. 2024
Dear Julie,Thank you for bringing your concerns to our attention. What you have shared does not convey a typical experience at our property, and we encourage you to reach out to us offline to discuss this matter further, as we never want to leave any billing concerns unresolved. We look forward to hearing from you and hope you consider returning for a better visit.

10/10 – Excellent

Duane

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property and nice people.
Séjour de 1 nuit en février 2024
GM a répondu le 13 févr. 2024
Thank you so much for staying with us and thank you for taking time giving us a review.

10/10 – Excellent

Marc

Voyage en famille
Good Place
Good place to stay
Séjour de 3 nuits en février 2024
GM a répondu le 13 févr. 2024
Thank you so much for staying with us and thank you for taking time giving us a review.

10/10 – Excellent

Art

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There was nothing to not like. The staff, location, facility, parking, relative safety are all quite good. Both employees were particularly pleasant and helpful.
Séjour de 1 nuit en février 2024
GM a répondu le 13 févr. 2024
Thank you so much for staying with us and thank you for taking time giving us review.

8/10 – Bien

DANIEL

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en février 2024
GM a répondu le 13 févr. 2024
Thank you so much for staying with us and thank you for taking time giving us review.

10/10 – Excellent

Merret

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
GM a répondu le 13 févr. 2024
Thank you so much for staying with us and thank you for taking time giving us review.

2/10 – Terrible

ross

Points faibles : Propreté, état et installations de l’hébergement
We rented two rooms. The heater DID not work in either room. In addition there we no additional blankets. It was in the low 30’s outside. Go somewhere else.
Séjour de 1 nuit en février 2024
Guest Relations a répondu le 12 févr. 2024
Dear Ross,We regret that you had an issue with the temperature in your room. Our maintenance team will be notified to ensure everything is working as it should. Please know that additional amenities can always be requested from our front desk team. During your future stay with us, we hope to impress you more and earn a perfect rating. Come back soon.

8/10 – Bien

Sheri

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great spot for a clean, comfortable stay!
Very helpful and friendly staff. Clean rooms and a very comfortable bed. Overall it was a very good experience. Would very much recommend to anyone looking for a nice place to stay!
Séjour de 1 nuit en février 2024
GM a répondu le 13 févr. 2024
Thank you so much for staying with us and thank you for taking time giving us review. Looking forward seeing you again.

10/10 – Excellent

Thomas

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was very professional and courteous at check in and check out. I'd gladly stay at this hotel in the future.
Séjour de 1 nuit en février 2024
GM a répondu le 13 févr. 2024
Thank you so much for staying with us and thank you for taking time giving us review. Looking forward seeing you again.

10/10 – Excellent

Ronnie

Séjour de 1 nuit en février 2024

6/10 – Acceptable

Jeffrey

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Geralyn a répondu le 5 févr. 2024
Thank you so much for staying with us.