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The American Hotel Atlanta Downtown - a DoubleTree by Hilton – Avis

3.5 out of 5
The American Hotel Atlanta Downtown - a DoubleTree by Hilton
160 Ted Turner Dr NW, Atlanta, GA

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 538 avis sur 1120." "
Note de 8 – Bien, d’après 239 avis sur 1120." "
Note de 6 – Acceptable, d’après 158 avis sur 1120." "
Note de 4 – Médiocre, d’après 77 avis sur 1120." "
Note de 2 – Terrible, d’après 108 avis sur 1120." "

8,4/10

Propreté

8,4/10

Service et personnel

7,8/10

Commodités

8,0/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

CLEMENT

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2023
Brandon D. a répondu le 4 mars 2023
Thank you for your feedback and for having been our guest. We are happy to hear that you enjoyed your stay with us and hope to see you again soon!

4/10 – Médiocre

Voyageur vérifié

Points faibles : État et installations de l’hébergement, confort de la chambre
Stationnement très cher Climatisation bruyante Déjeuner servie à l’hôtel très cher pour ce à quoi l’on a droit. Odeur dans les corridors.
Séjour de 1 nuit en janvier 2023
BUlrich a répondu le 13 janv. 2023
thank you for your feedback and for having been our guest. We will be adressing your concerns and are very sorry that your stay was not satisfactory due to the concerns you outlined. Please know that we are working hard to improve the condition of our guest rooms and the F&B team is committed to enhance their culinary offerings. We hope that you can consider us for a future visit, we'd love to welcome you back.

10/10 – Excellent

Whitney

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love
Séjour de 3 nuits en mai 2024
Donique J a répondu le 26 mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback on your experience. We are delighted to hear your time with us was excellent. We hope to have the opportunity to host you again soon

10/10 – Excellent

Crystal, Irmo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place to stay!
Séjour de 1 nuit en avril 2024
Donique J a répondu le 26 mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback on your experience. We are delighted to hear your time with us was excellent. We hope to have the opportunity to host you again soon

10/10 – Excellent

William, Cottonwood Heights

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff.
Séjour de 2 nuits en mai 2024
Donique J a répondu le 17 mai 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are so happy to hear your time with us was excellent. We hope to have the opportunity to host you again soon.

6/10 – Acceptable

Amanda M

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024
Donique a répondu le 26 mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback. We are truly sorry to hear your time with us was less than satisfactory. We are committed to reviewing our internal processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Excellent

Louis, Washington

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en mai 2024
Donique J a répondu le 17 mai 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are so happy to hear your time with us was excellent. We hope to have the opportunity to host you again soon.

2/10 – Terrible

atiya

Points forts : Propreté
Séjour de 1 nuit en mai 2024
Donique a répondu le 26 mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback. We are truly sorry to hear your time with us was less than satisfactory. We are committed to reviewing our internal processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Excellent

Bradley

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect location and friendly staff.
Séjour de 2 nuits en mai 2024
Donique J a répondu le 10 mai 2024
Thank you for staying with us. We are so happy you had an excellent stay ! We hope to host you again soon

6/10 – Acceptable

Carlos

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The rms are old.. no iron or ironing board in the room. No trash can in bathrm. Bathrm door off track. Not only is Valet parking expensive, but you couldn't tell who worked for the company. Ppl was justhanging around. I only stayed one night, but i wont be returning. Its not a four star rated .2 1/2 at best. Step above super 8..
Séjour de 1 nuit en mai 2024
Donique J a répondu le 26 mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback. We are truly sorry to hear your time with us was less than satisfactory. We are committed to reviewing our internal processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Excellent

Sukhrob

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en avril 2024
Donique J a répondu le 30 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host

10/10 – Excellent

Aaron

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The service was great! Chanice was also very helpful
Séjour de 2 nuits en avril 2024
Donique J a répondu le 30 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and that Charnice delivered excellent service. We look forward to hosting you again.

10/10 – Excellent

Niekema

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was in the perfect location for where I needed to be. The staff were friendly and helpful. Will stay here again.
Séjour de 3 nuits en avril 2024
Donique J a répondu le 30 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host

10/10 – Excellent

Ponce

Points forts : Service et personnel
Small congested area in the front of the hotel. Overall so far great hotel
Séjour de 1 nuit en avril 2024
Donique J a répondu le 30 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Please accept our apologies for the resurfacing of our front drive impacting your experience. The project is near completion. We look forward to hosting you again.

10/10 – Excellent

Nykela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Donique J a répondu le 30 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host

8/10 – Bien

Sade

Points forts : Service et personnel
Séjour de 1 nuit en avril 2024
Donique J a répondu le 25 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

10/10 – Excellent

Ma. Leann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Donique J a répondu le 25 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

6/10 – Acceptable

Alana

Voyage en groupe
Points forts : Propreté
Someone was supposed to email me a receipt Sunday when I checked out & I haven’t gotten it. They are also doing construction which makes valet hard right now. The valet staff was very nice though, however due to construction it took them a long time to get the cars to us. So maybe the valet experience will be better once construction is finished
Séjour de 2 nuits en avril 2024
Donique J a répondu le 25 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Excellent

yahyaa

Points forts : Propreté, état et installations de l’hébergement
Friendly and courteous staff and managers
Séjour de 1 nuit en avril 2024
Donique J a répondu le 25 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to hosting you again.

2/10 – Terrible

Young

Séjour de 1 nuit en avril 2024
Donique a répondu le 10 mai 2024
Thank you for staying with us. We are so sorry to hear your time with us was less than enjoyable. We would like to get additional information on your stay. Please feel free to contact the property directly and request to speak with the manager on duty.

10/10 – Excellent

Shewonyui

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms are big and match the pictures online. The staff, particularly Nicole, Lilian, and the bar attendant, helped us with our food order. My son said his recommendation for a hamburger was precise. I highly recommend this hotel. The hotel lobby is undergoing some new modifications, so be patient when you get there. Thanks again, guys. Penn/Bay 520 4/12-4/14-2024
Séjour de 2 nuits en avril 2024
Donique J a répondu le 15 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! We absolutely agree we have some of the best service champions in the city. We cant wait to host you again

2/10 – Terrible

Dandra

Voyage en groupe, Voyage d’affaires
Points faibles : Commodités
Don’t recommend
Séjour de 1 nuit en avril 2024
Donique J a répondu le 15 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

10/10 – Excellent

Asia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good area
Séjour de 2 nuits en avril 2024
Donique J a répondu le 15 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 – Bien

sabine

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
The hotel is nice, clean and conveniently located to all our points of interest
Séjour de 1 nuit en avril 2024
Donique J a répondu le 15 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! Come back and see us soon

4/10 – Médiocre

Richard

Séjour de 2 nuits en mars 2024
Donique J a répondu le 15 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

6/10 – Acceptable

Shannon

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Not very many place close to walk to eat. The area is scary when the sun goes down.
Séjour de 1 nuit en mars 2024
Donique J a répondu le 15 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory.The safety and security of our guests is of paramount importance. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

10/10 – Excellent

Ismail

Séjour de 1 nuit en mars 2024
Donique J a répondu le 30 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

8/10 – Bien

Bonnie Lisa

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
The hotel is under renovation - we had to drive around several times before we found where we were supposed to be in order to valet the car which is mandatory.
Séjour de 1 nuit en avril 2024
Donique J a répondu le 8 avr. 2024
Thank you for staying with us and taking the time to provide us with a review. Please accept our apologies for the challenges related to our renovation and valet. We are committed to reviewing our internal processes. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience. Come back and see us soon.

10/10 – Excellent

Ernest

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The evenig front desk attendant Casandra (black lady) was great
Séjour de 1 nuit en avril 2024
Donique J a répondu le 8 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We will certainly commend Charnice on the excellent service she provided . Come back and see us soon

10/10 – Excellent

JAMAL

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Donique J a répondu le 8 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We cant wait to see you again!

8/10 – Bien

Senia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lo único bueno es el personal súper amable de limpieza, luego el hotel es bien ladrón , no te quiere dar el dinero retenido hay que estarles rogando
Séjour de 4 nuits en mars 2024
Donique J a répondu le 8 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to billing issue further .

2/10 – Terrible

Kaneshia

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Donique J a répondu le 8 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

10/10 – Excellent

Patrick

Séjour de 1 nuit en mars 2024
Donique J a répondu le 25 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

8/10 – Bien

Kendra

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoyed the downtown city view and close location to the room. I also enjoyed the balcony was very nice to have.
Séjour de 2 nuits en mars 2024
Donique J a répondu le 8 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the balcony was enjoyable. Come back and see us soon!

10/10 – Excellent

Ivan David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 2 nuits en mars 2024
Donique J a répondu le 2 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 – Excellent

Jennifer

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great
Séjour de 5 nuits en mars 2024
Donique J a répondu le 2 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 – Excellent

Tiffany

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Walls are very thin so you’ll definitely hear your neighbor and they’ll definitely hear you.
Séjour de 2 nuits en mars 2024
Donique J a répondu le 8 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We are so sorry to hear noise negatively impacted your stay. We hope to host you again soon..

8/10 – Bien

RHONDA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Donique J a répondu le 8 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We hope to host you again soon

10/10 – Excellent

Dawn

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very convenient to aquarium & park.
Séjour de 3 nuits en mars 2024
Donique J a répondu le 2 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again.

10/10 – Excellent

Francisco Javier

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Wonderful stay.
Séjour de 1 nuit en mars 2024
Donique J a répondu le 2 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 – Bien

Steven

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They are under construction right now so be prepared for that. I had to pay to park across the street. They offer parking but it’s pretty pricey. Not a bad stay. They gave us waters and cookies when we checked in.
Séjour de 1 nuit en février 2024
Donique J a répondu le 21 mars 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are happy to hear you enjoyed the cookies and water. We are on the tail end of our renovation and hope to have the opportunity to host you again once it is complete.

4/10 – Médiocre

Sophia

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 4 nuits en février 2024
Donique J a répondu le 21 mars 2024
Sophia thank you for staying with us and also for taking the time to provide us with valuable feedback. We are so saddened to hear that your stay was less than satisfactory. We would love the opportunity to get additional feedback. Please connect with us directly at the property and request to speak with the Manager on Duty. We hope to talk with you soon.

6/10 – Acceptable

Kaitlin

Voyage de couple
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
Clean and cute, under construction currently. Security and night workers allowing other customers to blast music and be extremely loud in lobby at night. Cookies good!
Séjour de 2 nuits en mars 2024
Donique J a répondu le 12 mars 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are truly sorry to hear noise levels impacted your stay. We are committed to reviewing our processes to ensure this is an isolated incident. We hope to have the opportunity to host you again in the future.

2/10 – Terrible

Joshua

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All around terrible place to stay. Or room was dirty and had food leftover inside from previous guests. The staff was extremely rude. The whole site was under construction so be ready for that. The entire hotel reeked of Marijuana. I never review but I checked out a week ago; was overcharged and cant get anyone to sort that mess out. This place is was a nightmare start to finish. Don't stay here.
Donique J a répondu le 12 mars 2024
Thank you for staying with us and also for taking the time to leave us a review. We are truly sorry to hear your time with us was less than satisfactory. We are committed to addressing your noted concerns. We do hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Excellent

Malene, Rødby

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel it self is amazing but right bow its under construction so its quite hard to get to.. The area is not that nice lots of homeless people one even followed me into the hotel the staff quickly got him out. The staff is super friendly and very professional.
Séjour de 1 nuit en mars 2024
Donique J a répondu le 12 mars 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are so happy to hear that you enjoyed your stay. Please accept our apologies for the issue you experienced with a vagrant. We take the safety and security of our guests seriously and can assure you our team takes every measure to ensure our guests have the most comfortable environment. Come back and see us again.

2/10 – Terrible

Jessica

Séjour de 5 nuits en février 2024
Donique J a répondu le 8 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

10/10 – Excellent

Alfreda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoyed the entire stay. The restaurants made the stay convient.
Séjour de 2 nuits en mars 2024
Donique J a répondu le 5 mars 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.

10/10 – Excellent

Eva

Séjour de 1 nuit en février 2024
Donique J a répondu le 2 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 – Excellent

Lynn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A great place to stay while seeing a show at The Tabernacle. We enjoyed dinner there as well. Comfortable, safe & quiet.
Séjour de 1 nuit en mars 2024
Donique J a répondu le 5 mars 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.

10/10 – Excellent

Latoya

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff here are excellent I would recommend this hotel any day,anytime and any place,the front desk staff was very patient with me taking my time to get things together to go up to my room and they were very helpful and respectful i definitely appreciate it and will be staying at this location again.👍👍👍
Séjour de 1 nuit en mars 2024
Donique J a répondu le 4 mars 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.