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Sonder Baltimore Place – Avis

4 out of 5
Sonder Baltimore Place
1 Baltimore Place Northwest, Atlanta, GA

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 64 avis sur 111." "
Note de 8 – Bien, d’après 22 avis sur 111." "
Note de 6 – Acceptable, d’après 10 avis sur 111." "
Note de 4 – Médiocre, d’après 5 avis sur 111." "
Note de 2 – Terrible, d’après 10 avis sur 111." "

9,0/10

Propreté

9,0/10

Service et personnel

8,8/10

Commodités

8,6/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

damon

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very clean and quiet.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Shereese Chinetta

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
The Sonder is a good option for business clients. It's a very safe building, and the company is very responsive. I only had one issue, which was addressed in under five minutes. The PH apartments have great layouts, and I really liked the size. The only thing I would give a four is cleanliness. Most of the apartments were spotless, but the first-floor bathroom was the exception. Also, while there's parking (paid), getting to it is not the best. I would definitely recommend Sonder and would stay here again. The price was ideal.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Gwendolyn

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
The responsiveness of support team when I had an issue with the digital door lock was great. The issue was handled within a short period of time and by an electronic transmission. Technology is wonderful. Unfortunately, with the hospital near by, the ambulance will annoy a light sleeper. Dispite that downfall, I'd still stay again. The location was great for accessing the places I went.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Daniel

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
It was my first time staying at a sonder property, and ill definitely do it again
Séjour de 3 nuits en avril 2024

10/10 – Excellent

Maria, Bonita Springs

Voyage en famille, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Excellent location, cute apartment.
Séjour de 3 nuits en mars 2024

10/10 – Excellent

Dana

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very convenient to downtown area. We paid for parking which was wonderful locked garage, not sure about other parking arrangements. Unit felt safe and was clean and comfortable. Some homeless in area if you would be out walking but we had transportation to local attractions. Would stay again.
Séjour de 3 nuits en décembre 2023

10/10 – Excellent

Perrin

Points forts : Propreté, commodités et état et installations de l’hébergement.
This property truly exceeded all my wildest dreams in regards to a small place to get away, and be comfortable and safe while visiting Georgia. I would definitely rent again.
Séjour de 4 nuits en février 2024

10/10 – Excellent

Merylin, Hialeah

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Muy mal parqueo
Séjour de 3 nuits en février 2024

2/10 – Terrible

Shelley

Voyage en groupe
Points faibles : Propreté, commodités et état et installations de l’hébergement.
I had the worst experience staying at this property! The property was extremely filthy, floors were nasty filled with crumbs, dirt, hair and overal disgusting. I found trash under the beds and dirty underwear and dust bunny’s and hair under the bed. The place looked like it was falling apart and had not need cleaned in months. The bathrooms has hair stuck on cabinets, drawers we dirty and hair in shower and on toilets. The walls in the bathroom had makeup on them and dirt. The ceiling in the kitchen had water damage and paint was hanging down. The dishwasher when running had water pouring out. There eas crumbs all over the floor in the kitchen. The did not have much cooking pans and utensils. The cooking sheet had food caked on the sheet and was bent. There was not any soap to wash dishes, paper towels and/or sponges. I had to go but bowls, hand soap, dish soap and paper towels. The bedding was stained and had hair in the beds. The extra bedding had blood stains on the the comforter. The blinds were bent ups and the ones in the main room were missing panels. The outdoor area was very cheaply put together and everything was falling apart. There was not a garage door to close the garage so you had to go outside out your hand in the slot to close the door. Several of the lights didn’t work as well as the record player. The pictures do not match the overall look of the place. If I would have known what a dump this place was I would have never rented!
Séjour de 3 nuits en février 2024
Sonder a répondu le 22 févr. 2024
We sincerely apologize for the unacceptable experience you had during your stay, Shelley. This falls far below the standards we aim to uphold, and we deeply regret the condition of the property you encountered. Thank you for reaching out during your stay so we could work to remedy the problems in your space. We've addressed these issues with our housekeeping and maintenance teams to ensure that such lapses do not occur in the future. Should you decide to give us another chance, we'd love the opportunity to make it up to you.

10/10 – Excellent

Joanne

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Super clean and spacious, had all amenities, really comfortable!!
Séjour de 2 nuits en février 2024

2/10 – Terrible

Tawanna, Arlington Heights

Points forts : Propreté
It was spacious, the kitchen was fully stocked with cookware. The sofa sleeper is extermely hard and uncomfortable. The customer service is awful, Icalled for more towels and only received hand towels. I was locked out of my room for over an hour when the code stopped working. I was stuck on the phone with customer service who could not get in contact with the concierge of the property.
Séjour de 3 nuits en février 2024
Sonder a répondu le 14 févr. 2024
Hi Tawanna, your honest review is important to us. We apologize for the inconvenience you experienced during your stay. It's important to us that our guests have a seamless experience, and we're sorry that we fell short in this instance. We'll address the communication issues with our team to ensure that situations like access problems are resolved more efficiently in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 – Excellent

JOSE, Chula Vista

Voyage d’affaires
Everything was good
Séjour de 3 nuits en janvier 2024

10/10 – Excellent

Takara

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
LOVED THE PROPERTY AND WILL BE BACK! They made all communication super easy property was awesome spacious and super clean!!..I’ll stay here over anywhere else going forward!!
Séjour de 2 nuits en janvier 2024

8/10 – Bien

Kathleen, Elmont

Voyage en famille
Property was great for our family of 6. Very spacious however, would've rated them higher for various issues. Sofa bed was horrible and damaged which I did address immediately and was credited. Appreciate that. My kids were fine sleeping on the sofa bed if you place the mattress on the floor. I can't see any adult sleeping on them though unless you just sleep on the couch as is but still it was uncomfortable sitting on them, you felt every bar. Unit does need a little TLC: paint is peeling in bathroom, toilet paper holder was broken, wifi very laggy and balcony carpet was a tripping hazard. The views were gorgeous and accessible to downtown. We went to the aquarium which is a must see if you visit. I would return in hopes they make these changes. Very private and quiet.
Séjour de 3 nuits en janvier 2024

8/10 – Bien

Timothy

Voyage en famille
Points forts : Propreté
The code for the door has to be entered in a certain way to work. All of the sliding glass doors were jammed and did not smoothly open and close. The stove top only works with a specific type of cookware, so that should be the only cookware in the kitchen. The earplugs were a nice touch.
Séjour de 4 nuits en décembre 2023

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, confort de la chambre
Séjour de 2 nuits en décembre 2023

4/10 – Médiocre

Ephraim Philip

Voyage en famille
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
Busted blinds allow street lights tp shine in interrupting sleep. Noise from highway and hospital ambulances and police nabbing speeders on highway all night long. Sleep constantly interrupted.
Séjour de 3 nuits en décembre 2023
Sonder a répondu le 22 déc. 2023
Your honest feedback is important to us, Ephraim. It saddens us that your stay was disappointing. We're sorry for the trouble with the blinds and the noise from the city. Our team is replacing the blinds in all of our spaces. We are also happy to deliver a white noise machine and earplugs to aid sleep. Please accept our sincere apology — your comfort is important to us. Let us know before booking your next trip, and our guest services team can review the location with you.

10/10 – Excellent

Robert Gibbs

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nice very nice I’ll. Go back every time in Atlanta
Séjour de 4 nuits en novembre 2023

10/10 – Excellent

Enn

Points forts : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en novembre 2023

10/10 – Excellent

Omega

Points forts : Propreté, commodités et état et installations de l’hébergement.
Enjoyed the privacy of the location while having access to all of the cities beautiful attraction. Would most certainly book this property again.
Séjour de 4 nuits en novembre 2023

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, confort de la chambre
Broken pull-out couch, otherwise great
The couch advertised as a pull-out was very broken and worn. Myself and a coworker stayed in town for work and I ended up just sleeping on the couch because I quickly realized pulling it out was not an option. Not the end of the world and the rest of my stay was fine and I really appreciated the simplicity and communication using Sonder. I was just surprised Sonder hadn’t replaced the couch already because it was in very rough and worn-down condition that couldn’t have happened just from the guest before me.
Séjour de 3 nuits en octobre 2023
Sonder a répondu le 1 nov. 2023
Your honest feedback is important to us. Thank you for bringing the couch issue to our attention. Our team is working to replace the couch. Please accept our apologies for the frustration and inconvenience. We hope you'll give us the opportunity to make it up to you.

2/10 – Terrible

Julia

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en octobre 2023
Sonder a répondu le 20 oct. 2023
Hi Julia, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 – Excellent

Samuel, Erwin

Voyage de couple, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
The Sonder Atlanta property was very good and fit our needs quite well. The location was perfect for easy access to the Congress Center and comfortable for my wife to hang out and work remotely. Loved the secure parking, the view, and the space! The bed was very comfortable. The things that could have been better, are the stair handrail was broken, and the sofa in the living room was not very comfortable (I think the bed in the sofa may have had issues but we did not pull it out to examine) - with these small issues - we would stay here again without hesitation.
Séjour de 3 nuits en octobre 2023

8/10 – Bien

Whitney Ferguson

Points forts : Propreté
Séjour de 2 nuits en septembre 2023
Sonder a répondu le 3 oct. 2023
Hi Whitney, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

10/10 – Excellent

Katlin

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
We absolutely loved this property! Will be back anytime we’re in ATL. Private parking, quiet, clean, modern, close to everything, beautiful views. Wish I lived here! Thank you for a wonderful stay.
Séjour de 3 nuits en septembre 2023
Sonder a répondu le 3 oct. 2023
Hi Katlin, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

10/10 – Excellent

Troy

Séjour de 3 nuits en août 2023

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, confort de la chambre
Séjour de 6 nuits en juillet 2023

6/10 – Acceptable

Katherine

Voyage en famille
Points forts : État et installations de l’hébergement
The place was very industrial and it was situated on top of a birthing/maternity center. I believe the building had other businesses but it was quite odd seeing expectant mothers doing lamaze while going on the elevator. There were quite a few homeless hanging around the outside. The parking fee was outrageous but had to be done to be safe. This is the first time I paid for parking at a residential stay and I travel quite a bit. I never received a code for the garage door either. My nephew was not able to sleep in the main living room as advertised. One of the pullout sofa beds had a bent frame and was tilting. Then there was a missing vertical blind that allowed street light to come through at night. It was average but I was expecting a little more due to the pictures up on the website.
Séjour de 3 nuits en juillet 2023

6/10 – Acceptable

Elena

Points faibles : État et installations de l’hébergement
Positive: 1. White noise machine 2. Earplugs 3. Very comfortable pillows 4. Clean towels 5. Balconies Negative - Nothing like the pictures: 1. Got an email that the dishwasher is broken, hence didn’t use it. Washed dishes by hand. 2. Filthy sofa. Contacted with photos. Was told that the couch was treated, but stains didn’t come out. It’s just nasty. 3. No rug in living area 4. Sat down to eat dinner & was greeted by a dead fly on the dining table 5. Very noisy! I thought, windows were open, but no. Just noisy. 6. Fridge made weird noises 7. Broken curtain rod, taped in the middle 8. Wrinkled curtains 9. Scuffs & marks on walls 10. Mattress very hard 11. Nice balconies, but no chairs to sit on Suggestions: - magic eraser will remove most of the dirty marks on the walls - replace or buy covers for that couch - replace the curtain rod - iron/steam the curtains - add a rug in living area - add a chair & a table to at least one balcony - mattress topper
Séjour de 4 nuits en juillet 2023

10/10 – Excellent

Kathryn

Séjour de 3 nuits en juin 2023

10/10 – Excellent

Sonia

Séjour de 2 nuits en juin 2023
Sonder a répondu le 7 juill. 2023
Hi Sonia, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

6/10 – Acceptable

Victoria

Voyage en famille
Points faibles : Propreté
Séjour de 2 nuits en juin 2023
Sonder a répondu le 27 juin 2023
Hi Victoria, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 – Excellent

Bruno

Séjour de 3 nuits en juin 2023

10/10 – Excellent

TONI

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Very clean and the parking for the penthouse made you feel safe about parking vehicle.
Séjour de 3 nuits en mai 2023

8/10 – Bien

Jason

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Good location for my business purposes. Plenty of options for groceries, restaurant etc within a few blocks. Sonder area of this particular building is secluded and safe. My only issues were my guest code not working to get into the building or into the common ateas where the fitness center was. Also, best bring a firestick or a means of hooking up a media source to the TV as there is no TV service. Apartment was in good shape, though could have been a little cleaner. I'd use it again, especially if you have family at the hospital across the street.
Séjour de 3 nuits en mai 2023

10/10 – Excellent

Lewy

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
I liked the quietness and the spaciousness of the place.
Séjour de 2 nuits en mai 2023

10/10 – Excellent

Che

Voyage en famille
Points forts : Propreté, confort de la chambre
Séjour de 3 nuits en mai 2023

8/10 – Bien

Katie

Séjour de 2 nuits en avril 2023

6/10 – Acceptable

James

Points forts : Propreté
Points faibles : Confort de la chambre
The private parking garage was great to have. Made vehicle security not an issue. The apartment itself was nice but the bed was very hard. There is a bunch of road noise due to it being right by the highway. Overall id give it a 6.5 rating.
Séjour de 2 nuits en avril 2023
Sonder a répondu le 1 mai 2023
Hi James, thanks for staying with us. We're thrilled you enjoyed the private parking and your space. This location is prone to noise right now due to nearby construction. Our team is always happy to deliver a white noise machine or earplugs to help alleviate unwanted sounds. We hope to host you again soon at any of our 40 locations worldwide.

10/10 – Excellent

Leanne

Voyage en famille, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great views and great amenities
Séjour de 5 nuits en mars 2023

8/10 – Bien

Jeremy

Séjour de 3 nuits en mars 2023

2/10 – Terrible

Arnett

Séjour de 3 nuits en mars 2023
Sonder a répondu le 13 mars 2023
Hi Arnett, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 – Acceptable

William

Séjour de 2 nuits en février 2023
Sonder a répondu le 10 mars 2023
Hi William, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 – Excellent

William

Voyage d’affaires
Points forts : Propreté, confort de la chambre
Great for business trip
Everything was great except Cable didn't work on television but other than I'll definitely book again
Séjour de 2 nuits en février 2023

10/10 – Excellent

Cristian

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Very Comfortable

10/10 – Excellent

Cristian

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very comfortable
Séjour de 8 nuits en janvier 2023

10/10 – Excellent

Doug

Séjour de 4 nuits en janvier 2023

10/10 – Excellent

Dante

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Great Location great spot to enjoy the city

6/10 – Acceptable

Aaron

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Walked in smelled like smoke, burns on bed side table, took a full day to get access to T.V, lack of coordinating communication with on call service and on site staff, furniture could of been more comforting, view of the city was great from the balcony.
Sonder a répondu le 18 janv. 2023
Hi Aaron, your feedback is important to us. We're saddened to hear you were disappointed in your stay. We have a zero-tolerance for smoking and apologize if this occurred in your space. Please accept our apologies for the trouble with the television. Thank you for allowing us to fix this for you during your stay. Customer service is one of our top priorities, and we're sorry for the delay in fixing the television. If you're willing to give us another chance, we'd love to host you again soon and show you a better stay.

6/10 – Acceptable

Alexandria

Séjour de 3 nuits en novembre 2022
Sonder a répondu le 6 déc. 2022
Hi Alexandria, your honest feedback is appreciated. We’re saddened to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.