Piscine

Inn at the Peachtrees, Ascend Hotel Collection – Avis

2.5 out of 5
Inn at the Peachtrees, Ascend Hotel Collection
330 W Peachtree St NW, Atlanta, GA

Avis

5,6
Note de 10 – Excellent, d’après 169 avis sur 1004." "
Note de 8 – Bien, d’après 190 avis sur 1004." "
Note de 6 – Acceptable, d’après 185 avis sur 1004." "
Note de 4 – Médiocre, d’après 175 avis sur 1004." "
Note de 2 – Terrible, d’après 285 avis sur 1004." "

5,8/10

Propreté

6,8/10

Service et personnel

5,0/10

Commodités

5,4/10

État et installations de l’hébergement

5,6/10

Écoresponsabilité

Avis

8/10 – Bien

Dominique

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Tres bien situé, mais un peu vieillot.
Séjour de 5 nuits en juin 2023

2/10 – Terrible

Florian

Séjour de 2 nuits en octobre 2022
Management Team a répondu le 19 oct. 2022
Dear Florian,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,

4/10 – Médiocre

Stéphane

Voyage de couple, Voyage d’affaires
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Pictures on website looks far better than what it is. Lots of homeless screaming at night and sleepind on the porch with smeel of urine, shredding paints in rooms, no coffe machine, the clerck told me that they were overbooking because of 2 main shows…very bad place
Séjour de 3 nuits en juillet 2022
Management Team a répondu le 8 août 2022
Dear Stephane We are gutted to know that your recent stay at our property was not up to the mark. Please accept our sincere apologies. What you experienced is inarguably unpleasant, please be assured that we will investigate every bit of your concern diligently and act on them to ensure no other guest experiences what you did. We have set high standards of hospitality and we are really gutted to have failed to meet your expectations. We really value your business, and we would hate to lose a valued guest like you. Having said that, we earnestly hope you will give us another chance in the future to host you better.

4/10 – Médiocre

Noemie

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Ceci un motel pas un hôtel
Ceci est un motel et non un hôtel. Attendez vous donc a l’état d’un motel pas top : sale, mal insonorisé phonétiquement et acoustique, chasse d’eau qui ne fonctionne pas, porte qui ne fonctionne pas, draps usés, meubles, murs et moquettes abîmés taches, odeurs bizarres indescriptibles. Petit dej sommaire … plus dans un secteur qui craint franchement
Séjour de 3 nuits en juillet 2022
Management Team a répondu le 8 août 2022
Dear Noemie We are gutted to know that your recent stay at our property was not up to the mark. Please accept our sincere apologies. What you experienced is inarguably unpleasant, please be assured that we will investigate every bit of your concern diligently and act on them to ensure no other guest experiences what you did. We have set high standards of hospitality and we are really gutted to have failed to meet your expectations. We really value your business, and we would hate to lose a valued guest like you. Having said that, we earnestly hope you will give us another chance in the future to host you better.

6/10 – Acceptable

David

Voyage en groupe
Points faibles : Service et personnel
Average hotel experience.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Sheena

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My stay was good but I asked for a room on the 1st floor and was told they had no rooms but was told that I could request online but I still might not get it. Wow!!!!
Séjour de 3 nuits en mai 2024
Hotel Manager a répondu le 20 mai 2024
Dear Sheena,Thank you for sharing your feedback with us. We're glad to hear that overall your stay was good. We apologize for any inconvenience regarding your room request. We'll review our procedures to ensure better communication and accommodate future requests more effectively. Visit again soon.Sincerely, Hotel Manager

4/10 – Médiocre

Jennifer

Voyage d’affaires
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
The location of my room was awful with the window providing natural light positioned at the end of the walkway for everyone to look into. Making it worse, housekeeping parked their cart outside my window most of the day, every day, holding conversations right there even if they could see I was inside. I had to keep the curtains closed almost all the time. The front desk was nonplussed about the situation or moving me, if not that night, then the next when the hotel was less full. The only upside to the hotel was the breakfast.
Séjour de 4 nuits en mai 2024
Hotel Manager a répondu le 9 mai 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you experienced with the location of your room and the lack of privacy due to the window facing the walkway. We understand the importance of a comfortable and private stay, and we're sorry that we couldn't offer a suitable solution during your visit. Your feedback is valuable, and we will address this issue with our team to ensure improvements are made. We're glad to hear that you enjoyed our breakfast offerings, and we hope to have the opportunity to better accommodate you in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Hideaki

Points forts : Service et personnel
Séjour de 6 nuits en avril 2024
Hotel Manager a répondu le 8 mai 2024
Dear Guest,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

4/10 – Médiocre

Birgit

Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 27 mai 2024
Dear Birgit,We're sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we would appreciate any specific details you could provide about your stay. We strive to make improvements based on guest feedback, and we hope to have the opportunity to address any concerns you may have had and to provide a better experience in the future. Visit again soon.Sincerely, Hotel Manager

10/10 – Excellent

Jules

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 7 mai 2024
Dear Guest,Thank you for the 5-star rating. We strive for guest satisfaction, and we are glad you were so satisfied. We believe in providing a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 – Excellent

Zack

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 1 mai 2024
Dear Zack,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

8/10 – Bien

Franklys

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Que no hay piscina es lo único pero lo demás estupendo de hecho voy a repetir el dia 30 de junio y el 11 de septiembre
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 30 avr. 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a great experience overall. We appreciate your loyalty and are pleased to hear that you'll be returning on June 30 and September 11. If there's anything we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back!Sincerely, Hotel Manager

2/10 – Terrible

Marcelle

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We booked though Expedia for three nights and when we arrived we were informed that we do not have any reservations. Another staff, maybe the manager who came and found the booking. On our second day, my husband was by the door and the manager on duty stated that he thought we had checked out as we were not supposed to be still there. On our last night when we returned to the hotel our keys were deactivated. When we asked the staff at the front desk, no proper explanation was given. The room was clean however the phone was not working and this was reported to the front desk. Additionally, the shower curtain is short and when taking showers the floor gets wet. I called the front desk from my cellphone and was informed that maintenance was unavailable but will have them come the next day to check. That never happened. The housekeeping staff are not available before noon. The trash from our room was placed outside the room, although housekeeping staff were seen around the trash was left there for more than 5 hours and was only moved after contacting the front desk several times.
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 29 avr. 2024
Dear Guest,We sincerely apologize for the multiple inconveniences and issues you encountered during your recent stay. This is not the experience we aim to provide, and we deeply regret the lapses in service and communication. We have addressed these concerns with our team to ensure they are corrected promptly. Please know that your feedback is invaluable to us, and we will work diligently to improve our services. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Michael

Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 29 avr. 2024
Dear Michael,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

6/10 – Acceptable

JUAN RAMON, MERIDA

Voyage d’affaires
Points forts : Propreté, service et personnel
está en una zona donde empiezas a ver muchos "homeless"
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 22 avr. 2024
Dear Guest,Thank you for sharing your observation about the surrounding area. We understand the importance of feeling safe and comfortable during your stay. If you have any concerns during your stay, please don't hesitate to reach out to our team for assistance. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 – Acceptable

kay kyung oh, tujunga

Séjour de 5 nuits en avril 2024
Hotel Manager a répondu le 3 mai 2024
Dear Guest,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

10/10 – Excellent

Mary E.

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very convenient hotel for walking around the area, very nice to have parking onsite.
Séjour de 1 nuit en avril 2024
Guest Services a répondu le 7 avr. 2024
Thank you for your review, we are glad you enjoyed your stay and hope you will choose to stay with us in the future!

6/10 – Acceptable

Latoya

Points forts : Service et personnel
The hotel stay was okay, not what l expected
Séjour de 4 nuits en mars 2024
Oliver a répondu le 2 avr. 2024
Thank you for staying with us at the Inn AT The Peachtrees. We do apologize for not exceeding your expectations during your stay. We are working to improve the service and the facilities. Please allow us another opportunity to exceed you expectations on your next trip. thank you

2/10 – Terrible

Lisandra

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dirty, the carpet was stinky, sheets and towels were dirty. The size of the beds were full size, so is no 2 bed queen size as advised. Extremely small the bathroom. Breakfast last for 20 min…. Very basic, there’s no even yogurt. Atlanta city is beautiful however there’s homeless and drugs all around, very sad.
Séjour de 2 nuits en mars 2024
Curtis a répondu le 1 avr. 2024
Dear Lisa,Im so sorry you did not enjoy your stay here at the Inn of The Peachtree Hotel. The breakfast last for 2 hours and It come with waffle, meat, fruit, coffee, muffins, eggs, and grits for free at no extra charge. We will look into adding yogurt.SincerelyCurtis

8/10 – Bien

Wendy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Hotel Manager a répondu le 2 avr. 2024
Dear Wendy,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Oliver a répondu le 31 mars 2024
Thank you for staying with us at the Inn at The Peachtrees. We really are thrilled that you enjoyed your stay with us. Please remember us in your future travels.

10/10 – Excellent

Tatyana

Voyage d’affaires
Points forts : Commodités
Great experience
Séjour de 3 nuits en mars 2024
Hotel Manager a répondu le 18 mars 2024
Dear Guest,Thank you for sharing your positive feedback! We're thrilled to hear that you had a great experience during your stay with us. If there's anything specific that made your experience memorable, please feel free to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Raymond, Evans

Voyage d’affaires
A nice place to stay for the nigh.
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 13 mars 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a nice place to stay for the night. Providing a comfortable and pleasant experience for our guests is our priority, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 – Bien

Cheri

Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
On the positive side: The property was conveniently located near the sites we were there to see. We were able to walk nearly everywhere. The staff was very friendly. On the negative side: The property is quite run down and there are several homeless people right outside the hotel.
Séjour de 5 nuits en mars 2024
Hotel Manager a répondu le 11 mars 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our convenient location and friendly staff contributed positively to your stay. However, we apologize for the condition of the property and any discomfort caused by the presence of homeless individuals nearby. We will address these issues to enhance the overall experience for our guests. We hope to welcome you back soon.Sincerely, Hotel Manager

8/10 – Bien

Akiyo

Séjour de 4 nuits en février 2024
Hotel Manager a répondu le 29 févr. 2024
Dear Akiyo,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 10, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

4/10 – Médiocre

Lascott

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Not a good stay at all!
Room service never came even one day after being told they would if we were to request it, which I did. It was a thick smell of cigarettes in the hallways. The floor where you get breakfast was nasty and so were the tables in the dining area. Couldn't even get trash bags because "noone was there with a key" when we tried to throw some things away before leaving. Also was told housekeeping would come by twice before being told they'd left for the day. And had to ask for towels on 2 separate occasions because I guess the front desk just forgot. It was one of the MOST uncomfortable stays I've ever had. The rooms were not very clean. There was female hair in the shower and an unpleasant odor. Not going to be back.
Séjour de 3 nuits en février 2024
Hotel Manager a répondu le 27 févr. 2024
Dear Guest,Thanks for your comments. I regret that we couldn't completely satisfy you because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.Sincerely, Hotel Manager

2/10 – Terrible

Brittany

Points faibles : Propreté, commodités et état et installations de l’hébergement.
My room was dirty and the bathroom door wouldn't shut all the way. The elevator sounded like it was about to fall apart. The walls were so thin you could hear everything going on in the other rooms and hallway and the bedroom window was facing the hallway with basically see through curtains. I felt really unsafe in my room at night and anytime I had to leave the room. It smelled like weed in the patio area and some hallways. The bed and pillows were uncomfortable and the TV didn't work. Housekeeping never came by either to take out the trash. If I had to choose between staying here again or not going on another trip I'd stay home. The only good thing about this hotel was the location.
Hotel Manager a répondu le 27 févr. 2024
Dear Guest,Thank you for the stay and for sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. Your observations are very important to us. We will check each point you mention and take appropriate steps to improve the problem areas detected during your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely, Hotel Manager

8/10 – Bien

Ramona

Voyage en famille
Points forts : Propreté, service et personnel
The staff was fantastic. It was incredibly loud due to people racing each night which is unfortunately outside of anyone's control. The hotel parking made me feel a little safer because it is not accessible from the street.
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 17 févr. 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear that you had a fantastic experience with our staff. We apologize for the noise disturbance caused by outside activities, which is beyond our control. However, we're glad to know that our hotel parking provided you with a sense of safety. We look forward to welcoming you back for another enjoyable visit in the future.Sincerely, Hotel Manager

10/10 – Excellent

Mechael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This was one of the best stay’s I’ve had. The room was clean breakfast was good as well and the staff was welcoming.
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 15 févr. 2024
Dear Mechael,Thank you for your wonderful feedback! We're delighted to hear that your stay was one of the best and that you found the room clean, enjoyed the breakfast, and felt welcomed by our staff. Providing a positive and comfortable experience for our guests is our goal, and we're thrilled to know we achieved that during your stay. Your kind words are greatly appreciated, and we look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

2/10 – Terrible

Laura

Points faibles : Propreté
Not worth it
When we got to the hotel we were told parking would be included in our stay. That is not the case we were charged an extra $25 a night for parking. When we got to our room the sheets were dirty and had wholes in them. And had hair all in the sheets as well. When we asked the manager about getting a new room or just getting a refund he just gave us a refund and said you can go somewhere else. Not a very good manager to just leave a problem and not want to fix it. But also a lot of homeless people in this area as well. Made it feel a little sketchy than the pictures.
Séjour de 4 nuits en février 2024
Hotel Manager a répondu le 13 févr. 2024
Dear Guest,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

6/10 – Acceptable

Michael

Voyage d’affaires
Points faibles : Service et personnel
Almost, but not quite there!
Missed servicing my room when I requested it. No extra blanket when asked for twice. Breakfast was passable. TV channels were low quality. The shower curtain allowed water onto floor of bathroom...making taking showers problematic.
Séjour de 9 nuits en février 2024
Hotel Manager a répondu le 12 févr. 2024
Dear Guest,We appreciate your valuable feedback. We apologize for the oversight in servicing your room and the inconvenience regarding the extra blanket. Your concerns about breakfast variety, TV channels, and the shower curtain have been noted. Rest assured, we will address these issues promptly to enhance our services. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 – Excellent

Larry

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 9 févr. 2024
Dear Larry,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 – Excellent

Peyton

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 9 févr. 2024
Dear Peyton,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

2/10 – Terrible

Cristi

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
I did not enjoy finding out that my room was not located on a closed floor but rather had a door to the outside, that should have been stated prior to me booking. Being a woman who as traveling alone I did not feel safe.
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 8 févr. 2024
Dear Guest,We apologize for any discomfort or concern caused by the room location not being communicated before your booking. Ensuring our guests' safety and comfort is our top priority, and we regret any inconvenience you experience. Your feedback is valuable, and we will take steps to improve our communication regarding room features for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 – Terrible

JIMMY

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Guest Services a répondu le 6 févr. 2024
Thank you for your feedback. We apologize if your stay was not up to standard. We hope you'll give us another chance in the future.

10/10 – Excellent

David

Séjour de 3 nuits en février 2024
Guest Services a répondu le 6 févr. 2024
Thank you for sharing your feedback. We are glad you enjoyed your stay!

10/10 – Excellent

Lauren

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 4 févr. 2024
Dear Guest,Thank you for the perfect 10 out of 10 rating on Hotels.com! We are delighted to hear that you had a fantastic experience during your stay. If you have any specific comments or suggestions to share, please feel free to let us know.Sincerely, Hotel Manager

4/10 – Médiocre

Erica

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Not What it Seems
Our rooms furniture, floor, curtains, and sheets had unidentified stains on them. The dresser drawers were being kept closed by Velcro. The location at night is sketchy. The staff however were very friendly, and the breakfast was decent. The pictures they show on the site are from remodel renderings, not actual photos.
Séjour de 4 nuits en janvier 2024
Hotel Manager a répondu le 30 janv. 2024
Dear Erica,We're sorry to hear about the issues you encountered during your stay. Cleanliness and comfort are top priorities, and we apologize for any inconvenience caused by the condition of the room. Your feedback is valuable, and we'll address these concerns promptly to ensure a better experience for our guests. We're glad to hear that you found our staff friendly and enjoyed the breakfast. Regarding the location, we'll take steps to improve safety measures. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 – Terrible

Zhen

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was very dirty and looked like it hasn't be cleaned very well. The bathrooms ventilators didn't work and when you took a hot shower, the bathroom was filled with fog. I couldn't breathe inside the bathroom with so much fog. When I came out of the shower, I felt so dizzy and wanted to vomit. The parking lot was way too small.
Séjour de 2 nuits en janvier 2024
Hotel Manager a répondu le 29 janv. 2024
Dear Zhen,Thanks for your feedback. I am deeply sorry to see that our hotel fell short of your expectations. We will take on board your valuable feedback and try to make changes accordingly. Please allow me to assure you that your feedback will be shared with the relevant departments to provide the guests with better customer service. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 – Acceptable

Donna

Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
Hotel was run down and the shower was leaking which made the rug in the main room soaking wet and the drawers on the dresser didn't stay closed. It was ok for the night but won't stay again.
Séjour de 1 nuit en janvier 2024
Hotel Manager a répondu le 27 janv. 2024
Dear Guest,Thank you for sharing your feedback about your stay at the hotel. I'm sorry to hear that you encountered some issues with the room, including a leaking shower and maintenance problems with the dresser drawers. It's important for hotels to address these maintenance issues promptly to ensure a comfortable stay for guests.Your feedback will be valuable for the hotel management to improve their facilities and provide a better experience for future guests. If you decide to stay at a different hotel in the future, I hope you have a more enjoyable and comfortable experience. If you have any other questions or need assistance with anything else, please feel free to ask.Sincerely, Hotel Manager

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté
Cheap but not the best
They still had the trashcan with trash thar was from the previous stay. The whole room smelled like cleaning supplies which made me cough and give a headache. You can hear people carrying their luggage very loud even after midnight in the hallway.
Séjour de 1 nuit en janvier 2024
Hotel Manager a répondu le 27 janv. 2024
Dear Guest,I'm sorry to hear about the issues you experienced during your stay at the hotel. Having a trashcan with trash from a previous stay and a strong smell of cleaning supplies in the room are not the level of service one would expect. Additionally, noise disturbances in the hallway can be quite frustrating.Your feedback is important, as it helps hotels identify areas for improvement. I recommend sharing your concerns directly with the hotel management so that they can address these issues and ensure a more comfortable and pleasant stay for their guests in the future.If you choose to stay at a different hotel in the future, I hope you have a more enjoyable experience. If you have any more questions or need further assistance, please feel free to ask.Sincerely, Hotel Manager

10/10 – Excellent

Melissa

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Affordable and Nice!
We had an awesome stay! We made a quick trip as a couple to hit the aquarium and booked this place because it was in walking distance. The staff were super friendly and helpful and the room was perfect! We are thinking of coming back and will definitely stay here again!
Séjour de 1 nuit en janvier 2024
Hotel Manager a répondu le 25 janv. 2024
Dear Melissa,Thank you for your recent stay at our property. We're thrilled to hear that you had an awesome stay! It's fantastic that the hotel's location was convenient for your trip to the aquarium and that the staff were friendly and helpful. We appreciate your positive feedback and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

4/10 – Médiocre

Thomas

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Confort de la chambre
Séjour de 2 nuits en janvier 2024
Hotel Manager a répondu le 24 janv. 2024
Dear Thomas,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

6/10 – Acceptable

Beth

Voyage d’affaires
Points faibles : Service et personnel
Little lacking, sorry
There weren’t enough towels for each of us and the safe didn’t work, and no extra blankets available. Other than that, it was okay.
Séjour de 5 nuits en janvier 2024
Hotel Manager a répondu le 22 janv. 2024
Dear Beth,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the insufficient towels, the malfunctioning safe, and the unavailability of extra blankets. This falls below the standard we aim to provide, and we appreciate your understanding. Your feedback is valuable, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to make your next visit more enjoyable.Sincerely, Hotel Manager

6/10 – Acceptable

Igor

Voyage en famille
Overall it felt like a 3 star hotel. It was fine for the price, except the linen smelled like bleach so strong. We were glad to have the breakfast, except the employee brought half of the food (the hot breakfast)when the breakfast started at 8 am ( Sunday ). And another half of the food, like milk, cereal, and fruits, half an hour later (8:30 am). We finished our breakfast by the time she brought the cold breakfast food. I don't know why the food could not have been served right in time when breakfast started because several people didn't even see the cold breakfast food. And they need to do something with that bleach smell of the linens because people won't be back after such experience. It's a shame because overall the hotel was fine.
Séjour de 1 nuit en janvier 2024
Hotel Manager a répondu le 22 janv. 2024
Dear Guest,Thank you for providing your detailed feedback. We appreciate your comments about the value of the price and the overall experience. However, we apologize for the inconvenience caused by the strong bleach smell in the linens and the timing of the breakfast service. We will address these concerns with our housekeeping and breakfast service teams to ensure improvements are made. Your input is valuable, and we hope to have the opportunity to provide you with a more seamless and comfortable experience on your next visit. Sincerely, Hotel Manager

10/10 – Excellent

rafael

Séjour de 2 nuits en janvier 2024
Hotel Manager a répondu le 22 janv. 2024
Dear Rafael,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 – Terrible

Justin

Séjour de 2 nuits en décembre 2023
Hotel Manager a répondu le 22 janv. 2024
Dear Justin,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

6/10 – Acceptable

Anne Michele

Points forts : Service et personnel
Séjour de 3 nuits en janvier 2024
Hotel Manager a répondu le 21 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay on Expedia. We appreciate your honest review, as it helps us to continuously improve our services. We're pleased to see that there were positive aspects of your stay. However, we also note your rating of 3 out of 5, indicating there may be areas where we fell short. Your insights are valuable to us, and we would like to learn more about the aspects that led to this rating to better address any concerns.Sincerely, Hotel Manager

4/10 – Médiocre

Maidli, Marlborough

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en janvier 2024
Hotel Manager a répondu le 20 janv. 2024
Dear Maidli,We're sorry to hear that your experience fell short of expectations, and we appreciate your feedback. If you have specific concerns or areas where we can improve, please let us know. Your input is valuable, and we aim to address any issues to ensure a better experience in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 – Excellent

Rolando G, Hialeah

Points forts : Commodités
Séjour de 3 nuits en janvier 2024
Hotel Manager a répondu le 19 janv. 2024
Dear Rolando,Thanks for choosing our hotel for your stay and the 5 rating you have given us based on your experience. Hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager