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Hilton Alpharetta Atlanta – Avis

4 out of 5
Hilton Alpharetta Atlanta
5775 Windward Parkway, Alpharetta, GA

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 418 avis sur 526." "
Note de 8 – Bien, d’après 67 avis sur 526." "
Note de 6 – Acceptable, d’après 25 avis sur 526." "
Note de 4 – Médiocre, d’après 5 avis sur 526." "
Note de 2 – Terrible, d’après 11 avis sur 526." "

9,6/10

Propreté

9,4/10

Service et personnel

9,4/10

Commodités

9,8/10

État et installations de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Lilly

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was pleasant and property was very clean.
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Maksym

Séjour de 2 nuits en mars 2024

8/10 – Bien

Elizabeth

Nice property, clean, good breakfast!
Séjour de 2 nuits en mai 2024

2/10 – Terrible

YOLONDA

Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel
Séjour de 2 nuits en mai 2024
Alex Muzu a répondu le 22 mai 2024
First, I would like to say thank you for your feedback. I am so sorry for your unpleasant experience and sincerely apologize. We are much better than this. We will take the necessary action to correct this and make our service much better. Thank you.

10/10 – Excellent

Devone, Atlanta

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Wonderful place to stay!
Séjour de 1 nuit en avril 2024
Alex Muzu a répondu le 20 mai 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

Denisa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel!
Séjour de 1 nuit en mai 2024
Alex Muzu a répondu le 20 mai 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

George

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel with nice lobby and good décor. Room was excellent
Séjour de 1 nuit en mai 2024
Alex Muzu a répondu le 7 mai 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

aurora

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Top hotel and staff
Séjour de 2 nuits en mars 2024
Alex Muzu a répondu le 17 avr. 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

Euro

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Alex Muzu a répondu le 1 avr. 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

6/10 – Acceptable

Rebecca

So the overall hotel is fine enough and the area was convenient and nice. BUT. My issue is with the rooms. This was my first time staying at a Hilton. I wanted to splurge a little and booked a king executive suite. I was expecting a nice big room with all the stops. Nope. This room as the same size as or possibly smaller than your average holiday inn room. The mini fridge was a joke. No microwave. The bathroom was the size of a walk in closet and the pillows were trash. There is a photo on the website showing a nice big freestanding tub. With an executive suite I’d expect something like that. Nope. Just a shower with awful water pressure. Like none. The menu for food that they tell you to scan off a QR code in the room is outdated. Oh!! And you have to pay for breakfast. No continental breakfast. Absolutely insane. For the amount of money I spent on this “fancy” hotel, things should have been way nicer. Lesson learned. Never staying at another Hilton ever again. Save the money and go somewhere else. I had a nicer hotel room at a La Quinta!
Séjour de 4 nuits en mars 2024
Alex Muzu a répondu le 26 mars 2024
First, I would like to say thank you for your feedback. I am so sorry for your unpleasant experience and sincerely apologize. We are much better than this. We will take the necessary action to correct this service area you indicated and make it much better. Thank you.

10/10 – Excellent

Evan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Alex Muzu a répondu le 22 mars 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

Shondria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Alex Muzu a répondu le 19 mars 2024
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

4/10 – Médiocre

James

Points faibles : Propreté, service et personnel
Broken hardware in the bathrooms. The check in and check out process was horrible! Booked for 2 days and checked me out and back in the next day. They locked me out of my room and I had to get a new key. This happened to multiple people I was traveling with.
Séjour de 2 nuits en mars 2024
Alex Muzu a répondu le 15 mars 2024
First, I would like to say thank you for your feedback. I am so sorry for your unpleasant experience and sincerely apologize. We are much better than this. We will take the necessary action to correct the service and items you mentioned and make sure our service is much better. Thank you.

10/10 – Excellent

Olga

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Plan to be back
Séjour de 2 nuits en mars 2024
Alex Muzu a répondu le 4 mars 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

Michael

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel. Pleasant & professional staff. Super clean & spacious. Love that parking is included. Only areas that are just ok are the water pressure in shower & the bed is not comfortable - could use a pillow top. Otherwise lovely place.
Séjour de 2 nuits en février 2024
Alex Muzu a répondu le 27 févr. 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

Nicholas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything
Séjour de 1 nuit en février 2024
Alex Muzu a répondu le 26 févr. 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

Deyanira

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
beautiful room and facilities
Séjour de 2 nuits en février 2024
Alex Muzu a répondu le 19 févr. 2024
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 – Excellent

Annette

Séjour de 2 nuits en février 2024
Alex Muzu a répondu le 20 févr. 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

8/10 – Bien

Samuel James

Voyage en famille
The property was very nice.
Séjour de 3 nuits en février 2024
Alex Muzu a répondu le 19 févr. 2024
Thank you for your feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 – Excellent

Debra

Séjour de 1 nuit en février 2024
Alex Muzu a répondu le 19 févr. 2024
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 – Excellent

Danielle

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Alex Muzu a répondu le 19 févr. 2024
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 – Excellent

Nyiesha

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great expect the charging port for the electric car
Séjour de 1 nuit en février 2024
Alex Muzu a répondu le 26 févr. 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

Tisharia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful room, clean, nice lobby and employees!
Alex Muzu a répondu le 19 févr. 2024
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

6/10 – Acceptable

Rebekah

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Alex Muzu a répondu le 17 févr. 2024
Thank you for your feedback.

2/10 – Terrible

Michael

Séjour de 1 nuit en février 2024
Alex Muzu a répondu le 12 févr. 2024
First, I would like to say thank you for your feedback. I am so sorry for your unpleasant experience and sincerely apologize. Thank you.

10/10 – Excellent

James

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel Delicious food
Séjour de 2 nuits en février 2024
Alex Muzu a répondu le 5 févr. 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

Donna

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean, new hotel, great location, friendly desk staff
Séjour de 3 nuits en janvier 2024
Alex Muzu a répondu le 22 janv. 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

Pamela

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The hotel is very clean, the staff helpful and friendly. The hotel was invaded by a traveling youth soccer team and that dampened the stay. No fault of the hotel, just really bad parenting. Will stay again, hopefully next time without terrible, parentless children running amok.
Séjour de 3 nuits en janvier 2024
Alex Muzu a répondu le 15 janv. 2024
Thank you for your feedback. We look forward to making your stay more pleasant next time.

10/10 – Excellent

Marquis

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice and very clean
Séjour de 1 nuit en décembre 2023
Alex Muzu a répondu le 15 janv. 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

8/10 – Bien

Trey

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Alex Muzu a répondu le 15 janv. 2024
Thank you so much for choosing Hilton Alpharetta. We look forward to serving you better next time.

10/10 – Excellent

Joe

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stop
Great stay and staff.
Séjour de 1 nuit en décembre 2023
Alex Muzu a répondu le 15 janv. 2024
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Alex Muzu a répondu le 15 janv. 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

Jeffrey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I will definitely be staying again. Top notch service and atmosphere.
Séjour de 1 nuit en décembre 2023
Alex Muzu a répondu le 15 janv. 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

Wes

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Alex Muzu a répondu le 15 janv. 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 – Excellent

Kayla

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent stay!
The front desk attendant was very professional and polite. The hotel room was very clean, the sheets were clean, and all of the employees were very helpful! I would definitely stay here again, as well as recommend this hotel to family and friends!
Séjour de 1 nuit en décembre 2023
Alex Muzu a répondu le 15 janv. 2024
We are very pleased to hear that you were happy with the service we provided. Thank you for staying with us and we look forward to hosting you again in the future.

10/10 – Excellent

Mario, Miami

Séjour de 6 nuits en décembre 2023
Alex Muzu a répondu le 15 janv. 2024
Thank you for your Great feedback.

10/10 – Excellent

Kim

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023
Alex Muzu a répondu le 15 janv. 2024
We are very pleased to hear that you were happy with the service we provided. Thank you for staying with us and we look forward to hosting you again in the future.

10/10 – Excellent

edwin

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
very nice hotel
Séjour de 1 nuit en décembre 2023
Alex Muzu a répondu le 15 janv. 2024
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 – Excellent

Stephanie

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Updated, modern & cozy.
Séjour de 1 nuit en décembre 2023
Alex Muzu a répondu le 15 janv. 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

8/10 – Bien

Thomas

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very convenient location for shopping in every direction. Nice room size and clean, contemporary decor. Upon entering the room the AC had been set to 56 degrees which is not an indoor temperature at any time of the year.
Séjour de 1 nuit en novembre 2023
ds a répondu le 28 nov. 2023
Thank you for staying with us here at the Hilton Alpharetta.

10/10 – Excellent

michael

Points forts : Commodités
Great property and great area
Séjour de 1 nuit en novembre 2023
ds a répondu le 20 nov. 2023
Thank you for staying with us here at the Hilton Alpharetta. We are pleased to hear that you enjoyed your stay.

10/10 – Excellent

ARECIA

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We enjoyed our visit.
Séjour de 1 nuit en novembre 2023
ds a répondu le 20 nov. 2023
Thank you for staying with us here at the Hilton Alpharetta. We are pleased to hear that you enjoyed your stay.

6/10 – Acceptable

Shea

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Upon checking in I was helped by Richard at the front desk who wasn’t very customer friendly. Pierre at the front desk and the entire kitchen and bar staff provided exceptional customer service.
Séjour de 2 nuits en novembre 2023
ds a répondu le 14 nov. 2023
Thank you for taking the time to give us your feedback. we sincerely apologize that Richard was not hospitable at check in. We will certainly address that. We are glad to hear the stay was great and your interactions with everyone else was good.

10/10 – Excellent

Alex

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very attentive staff
Séjour de 1 nuit en novembre 2023
ds a répondu le 10 nov. 2023
Thank you for staying with us here at the Hilton Alpharetta.

10/10 – Excellent

andres

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
ds a répondu le 7 nov. 2023
Thank you for staying with us here at the Hilton Alpharetta.

10/10 – Excellent

Wendy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had an excellent stay at the Hilton! The front desk staff was very kind and helped get anything we needed. One staff member was so sweet to encourage my daughter in her upcoming soccer match. She checked in on her the next day when we saw her at the front desk. The rooms were spacious and lovely. We will definitely return!
Séjour de 2 nuits en octobre 2023
ds a répondu le 30 oct. 2023
Thank you for taking the time to review us. We are very pleased to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 – Excellent

scott

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Yes stay here - lounge is worth it
Yes
Séjour de 2 nuits en octobre 2023
ds a répondu le 25 oct. 2023
Thank you for staying with us here at the Hilton Alpharetta.

6/10 – Acceptable

Nichollette

Points forts : Propreté
Points faibles : Service et personnel
From the front desk clerks to the housekeepers, staff needs more training. This is a pretty pricy hotel & I don’t think that the price point aligns with the customer service. When I checked in, I was looking for the card I wanted to use for accidentals. A staff member was practically rushing me & he made a comment & said, “It’s just $50” as if I wasn’t aware. That was rude. My second issue was with the housekeeping. They have come in my room twice while I was sleeping. Management compensated me for the inconvenience, but then they did it again.(Twice after I had a privacy sign on the door) Even after I called down & told them my stay was extended, they knocked & came right in even though I yelled & asked them not to come in. Then they attempted to charge me for an entire night instead of just charging me for the $50 deposit. When I arrived back to the hotel, none of the keys worked. They weren’t programmed correctly. Once I finally got in the room, I tried to use the coffee pot & it didn’t work. The hotel is practically empty & it took them over an hour and a half to bring a new one. They are very slow with resolving any problem.
Séjour de 4 nuits en octobre 2023
ds a répondu le 23 oct. 2023
We sincerely apologize for the inconveniences you faced during your stay, particularly with Housekeeping. At Hilton, we aim to offer an exceptional experience for all our guests, and it sounds like we fell short in this instance. Please know that our goal is to accommodate guest preferences as much as possible. However, there may be times when this does not go as planned.We understand the importance of a peaceful and comfortable environment. We are genuinely sorry to hear that you were not happy. Your feedback highlights areas we need to address, and we assure you that we will take this seriously.Once again, we apologize for the oversight and any inconvenience it may have caused. We value your business and hope that we will have another opportunity to make it right and provide you with the high-quality experience that Hilton is known for.

10/10 – Excellent

Cierra

Séjour de 1 nuit en octobre 2023
ds a répondu le 13 nov. 2023
Thank you for staying with us here at the Hilton Alpharetta. We are pleased to see that you enjoyed your stay with us.

6/10 – Acceptable

Tangela

Voyage d’affaires
Points faibles : Commodités
What l liked was the decor.
Séjour de 3 nuits en octobre 2023
ds a répondu le 22 oct. 2023
Thank you for staying with us here at the Hilton Alpharetta.