Hi Christopher,We apologize for the experience you had at our hotel. We have me with our maintenance team to ensure all of our facilities and amenities are in working order. We hope to regain your trust in the future.

WE ARE SO SORRY TO HEAR THAT YOU DID NOT LIKE IT HERE AND WE MAKE SURE WHEN YOU VISIT NEXT TIME, WE WILL MAKE YOUR STAY MORE COMFORTABLE

Mr. Frederick,Thank you for your feedback! The team hopes to see you soon!

John,We're thrilled to hear that you loved your stay at our hotel. Our team works hard to provide a memorable experience for our guests, and it's rewarding to know that we succeeded in making your visit enjoyable.We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!

Hello,We are sorry to hear about your experience. The guests on the 31st were loud and were asked to lower the volume in the room. They also needed assistance and were provided with what they needed. No more noise complaints were received that night.

Thank you for your feedback!

Hello Sean,Thank you for taking the time to provide us with feedback. And thank you always for choosing us!

Hi Frederick,We're glad to hear you enjoyed your stay! We will make sure to share it with the team. Thank you

Thank you for the feedback! Hope to see you on your next trip.

Colton,We sincerely thank you for taking time to provide us with an account of your experience. We look forward to seeing you again and hope to maintain the same level of expectation.

Hi William.Thank you for providing us with this feedback. We have recently added new members to our housekeeping team and will ensure to share your experience with them. We will look into this as well to ensure all our facilities and amenities are in working order. Once again, thank you. Sharing your experience allows us to constantly improve and continue to provide better customer satisfaction.

Ms. Kimberly,We are very sorry to hear about your experience. Management was able to provide you with compensation for the remaining day. Always feel free to inform management of anything during your stay.

Mr. Frederick,Thank you for taking the time to respond and provide us with feedback.We will be sure to let the front desk team know of the excellent service they are providing.

Valerie,Thank you very much for taking time to rate us. We appreciate your opinion.

Thank you Ms. Betty for providing us with feedback!

Hi Sarah,We apologizing for the mistakes on your recent stay on the property. We have retrained front desk to ensure that this sort of mistake does not reoccur. At anytime you are not satisfied with the bedroom offered to you, please feel free to request a room change. This should never have happened and we have addressed the concern with housekeeping to guarantee we are meeting or exceeding the standard.

Hi Ellen,We are very sorry to hear you left unsatisfied during your recent stay on our property. We are limited in the availability of our mobility access rooms. If the original reservation was not initially booked for a mobility access room, one could not be guaranteed. We have checked to ensure that all amenities are in working order. Unfortunately, we are short staffed in the housekeeping department. Most hotels are no longer providing daily room service. We apologize for not being able to deliver on that end but it is an area of concern we are quickly trying to address. Once again, we apologize and thank you for providing us with feedback because it allows us to improve on our services.

Ms. Nancy,Thank you very much for taking the time to provide us with feedback. We will make sure to communicate the compliment to our night team. We hope to see you on your next trip to Atlanta!

Mr. Frederick,Thank you for taking time to provide us with incredible feedback! The team is always grateful to see you.

Thank you Sharvonna! Its great having you!

Thank you Sharvonna!

Hi Rebecca,Sorry if the complimentary breakfast was not fully stocked. We are retraining the front desk staff to ensure all guidelines are being met.

Hello Cortez,We apologize for falling short on our customer service during your stay. We are working with all our team members to ensure we all are delivering on the standard customer service expected from us. Please feel free to ask for management during regular business hours if necessary.

Hello Tamika,We sincerely apologize if we fell short on your experience during your recent stay. We would like to make it better. On your next stay, we highly encourage you to bring any doubts to the team on duty so management can best accommodate you.

Thank you for your feedback!

Hi Lynn,We are sorry to hear you did not enjoy your stay. Always feel free to express any concerns management.

Dear Paula,We regret to hear that you did not enjoy your most recent stay. Please feel free to express any concerns, including smells to the front desk, so we can accommodate you with another room. We have inspected all our rest room facilities to ensure cleanliness is being maintained.

Hi Barbara,We are in the process of doing upgrades. We appreciate your concern and will make sure to address these issues with maintenance.

Thank you for you loyalty. We are always happy and grateful to serve you.

Hello Jamie,We apologize if were not able to deliver on the expected level of service. We will make sure to share this with the rest of the team to ensure this does not repeat itself.

Hi Jennifer,We understand you were not happy with the property. "Ronald" reminded you of the "cancellation policy", which with you did agree. Unfortunately, an immediate refund was not possible. You were also told that the property is non smoking. If the policy is broken and enough evidence is gathered, we can proceed to charge any violators any applicable fees. You were then offered several other rooms that were found to be more suitable. You refused. You were advised by "Ronald" that you were more than welcomed to call the police and report any complaints. The police could not issue you a refund and cannot involve themselves in civil matters. There have never been any "criminal complaints" or "criminal issues" with "Ronald", who was only stating the company policy and the policy of the third party. You were upset because an immediate refund was not possible. We understand your frustration and try our best to deliver to every guest, but in this situation you were uncooperative. Your call to the police was deemed unnecessary and the officers did not even bother to speak with the business. We wish you well and we do sincerely apologize if we could not deliver on your expectations.

Hi Frederick,We would like to thank you in taking time to provide us with feedback. We appreciate all opinions for it helps us work on delivering better service.

Hello Tonya,Thank you for taking time to provide us with feedback. We understand your concern. We are off a public service road connected to South Cobb Dr to allow easier access for our commercial patrons. We hope you remember on us on your next visit!

THANK YOU

Hi Amanda,We apologize if we did not meet your expectations. Always feel free to express any concerns or questions to the front desk during your stay.

Hi Modesta,Thank you for providing us with feedback! We hope to see you on your next trip!

Hi Brittany,We are sorry you feel this way. We have never had any issues regarding safety. Your feedback is very much appreciated.

Hello,I apologize for any inconvenience you faced during check in. Please feel free to contact management to discuss this more in detail.

Hi Shenita,Thank you for the feedback. We will look into making sure your next stay exceeds the standard.

Hi Mr. Bryan,Thank you for providing us with feedback about your stay. We look forward to seeing you in the future.

Hi Ronald,Thank you for providing us with feedback. We apologize for the breakfast not being up to your expectations.

Hello Maricela,Thank you.