Cher Pierre,Merci beaucoup pour votre évaluation, pour nous votre avis est très important car c'est ce qui nous permet de nous améliorer. Nous sommes ravis de savoir que votre expérience dans notre hôtel a été satisfaisante.Salutations.

Chère Laura,Merci beaucoup pour vos évaluations qui nous aideront à améliorer le service. Nous sommes ravis de savoir que notre service a été à la hauteur de vos attentes.Salutations.

Dear Romain,We appreciate that you have taken the time to evaluate us, for us both your positive comments and above all your suggestions are very important.We hope to receive you on a new occasion.All the best.

Chère Anne-Marie,Notre équipe est ravie de savoir que votre séjour dans notre hôtel a été satisfaisant. Des messages comme le vôtre nous motivent à continuer à travailler pour vous offrir le meilleur service.Nous aimerions que vous retourniez dans nos installations et nous essaierons de rendre votre expérience encore meilleure.

Cher Monsieur Kévin, Merci d'avoir pris le temps de laisser votre avis sur notre Hôtel Princesa Parc. Nous pensons que le séjour n'a pas pleinement répondu à nos attentes. Depuis l'hôtel, connaître l'opinion de nos clients est d'une grande aide pour continuer à travailler chaque jour car notre objectif est à tout moment d'offrir les meilleurs services à nos clients. Bonjour, Direction générale de l'Hôtel Princesa Parc & Hôtel Diana Parc

Cher client, Tout d´abord je voudrais vous remercier d´avoir pris le temps de nous faire parvenir vos commentaires par rapport á votre dernière séjour avec nous. Nous sommes ravis de savoir que vous avez profitez de nos installations et notre location au centre des Pyrinnées. Mais surtout nous sommes ravis de savoir que le service de notre équipe á étè capable de vous faire sentir chez vous. Nous esperons vous recevoir trés bientôt avec nous. Bien cordialement,

Dear Glynis,Thank you for taking the time to share your detailed review. We're pleased to hear that you found our hotel, particularly the Diana block, to be accommodating for a variety of guests.We appreciate your positive comments on the rooms, mentioning their comfort and pleasant temperature, although we regret to hear that storage was inadequate for a ski holiday. We'll certainly take this into consideration for future improvements.It's wonderful to know that you enjoyed the half-board option with an à la carte menu, offering a different experience from the traditional buffet style. The presence of a bowling alley downstairs providing an alternative space for families and kids is something we are glad you appreciated.We're sorry to hear that the spa hours didn't align with your schedule, and we appreciate your mention of the cost for a 1-hour session. For future guests' reference, the spa is priced at 12 per hour.It's fantastic to hear that you had a special massage experience with Paula. We'll make sure to pass along your compliments to her.Thank you for providing valuable insights into the parking situation and the proximity of the cable car. We hope these details will assist future guests in planning their stay.We truly appreciate your visit and hope to welcome you back for another enjoyable stay in the future.Best regards,

Dear Steven,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed the amenities, including the bowling alley, and the convenience of our three underground parking levels. It's fantastic to know that our on-site bars and restaurants added to the overall appeal of your stay.We're especially pleased to hear that you found our breakfast superb and that our staff provided prompt, extremely helpful, and polite service despite the ongoing renovations. Your kind words about our team's dedication are truly appreciated.We look forward to the completion of our renovations, which will further enhance the overall guest experience. It would be our pleasure to welcome you back for another superb stay in the future.Thank you for choosing us, and we appreciate your positive feedback!Best Regards,Princesa Parc Mountain Resort & Spa Team

Dear Bjorn,We are pleased to know that he is a client who has visited us before, but we are very saddened by his comments but at the same time we thank them. We will send his observations to all departments to try to change his opinion to a much more positive one on a next visit.All the best.

Dear guest,We are very happy to know that he enjoyed his stay, it is always a pleasure for us to receive comments like yours.We look forward to seeing you on a next visit.All the best.

Estimado Peter,lamentamos no haber estado a la altura de sus expectativas y esperamos que en una próxima visita poder cumplir y que su experiencia sea satisfactoria, por este motivo le emplazo a que se ponga en contacto conmigo en el correo dpt.comercial@hotelprincesaparc.com para tratar de mejorar el servicio.

Querida Gemma,lamentamos que su experiencia no haya sido todo lo satisfactoria que hubiéramos deseado, le emplazo a que nos haga llegar un correo a la dirección dpt.comercial@hotelprincesaparc.com explicando qué no les satisfizo y de esta manera poder rectificar para una próxima estancia.Un saludo.