Title: The 10 Best Hotels Near El Caracol, Tinum from CA $51 | Expedia.ca

[Tinum Travel Guide](https://expedia.ca/Tinum.dx553248635640631741)[Vacation Rentals in Tinum](https://expedia.ca/Tinum-Vacation-Rentals.d553248635640631741.Travel-Guide-VacationRentals)[El Caracol Car Rentals](https://expedia.ca/Car-Rentals-In-El-Caracol.d553248621532630395.Car-Rental-Guide)[El Caracol Vacations](https://expedia.ca/El-Caracol-Tinum.d553248621532630395.Vacation-Attraction)

![El Caracol showing a ruin and heritage architecture as well as a small group of people](https://images.trvl-media.com/place/553248621532630395/abda2a76-e413-4049-8f23-35e698598c75.jpg?impolicy=fcrop&w=1200&h=500&q=medium)

# Find hotels near El Caracol, Tinum from CA $51

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## Check prices for these dates

Tonight

[Dec 14 - Dec 15](https://www.expedia.ca/Hotel-Search?regionId=553248621532630395&startDate=2025-12-14&endDate=2025-12-15&adults=2&rfrr=TG.LP.CheckPrices.Hotel&openPlayBack=true)

Tomorrow

[Dec 15 - Dec 16](https://www.expedia.ca/Hotel-Search?regionId=553248621532630395&startDate=2025-12-15&endDate=2025-12-16&adults=2&rfrr=TG.LP.CheckPrices.Hotel&openPlayBack=true)

Next weekend

[Dec 19 - Dec 21](https://www.expedia.ca/Hotel-Search?regionId=553248621532630395&startDate=2025-12-19&endDate=2025-12-21&adults=2&rfrr=TG.LP.CheckPrices.Hotel&openPlayBack=true)

In two weeks

[Dec 26 - Dec 28](https://www.expedia.ca/Hotel-Search?regionId=553248621532630395&startDate=2025-12-26&endDate=2025-12-28&adults=2&rfrr=TG.LP.CheckPrices.Hotel&openPlayBack=true)

Recommended

Price (low to high)

Distance

Star rating

## Our top choices for El Caracol hotels

![Aerial view](https://images.trvl-media.com/lodging/114000000/113720000/113712600/113712577/f302ea1b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Exterior](https://images.trvl-media.com/lodging/114000000/113720000/113712600/113712577/8623cc39.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Exterior](https://images.trvl-media.com/lodging/114000000/113720000/113712600/113712577/7896736b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Interior](https://images.trvl-media.com/lodging/114000000/113720000/113712600/113712577/08be9ef7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

### Hotel Mundo Maya Chichén Itzá

[](https://www.expedia.ca/Tinum-Hotels-Hotel-Gafsacomm-Chichen-Itza.h113712577.Hotel-Information)

2.2 km from El Caracol

9.8/10

Exceptional

(58)

"Beautiful property and the staff is so very helpful and friendly!!"

![United States](https://a.travel-assets.com/egds/marks/flags/us.svg)

Navroji

CA $194

CA $235 total

includes taxes & fees

Dec 15 - Dec 16

[](https://www.expedia.ca/Tinum-Hotels-Hotel-Gafsacomm-Chichen-Itza.h113712577.Hotel-Information)

![Garden](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/abf29505.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Garden view](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/a8c3bbe2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![3 restaurants, breakfast served](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/7e2908b7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Lobby](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/7182ddd0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

### Mayaland Hotel & Bungalows

[](https://www.expedia.ca/Tinum-Hotels-Mayaland-Hotel-Bungalows.h912649.Hotel-Information)

< 0.1 km from El Caracol

9.2/10

Wonderful

(1002)

"Everything about this hotel is great I love the historic atmosphere The restaurant is amazing "

![United States](https://a.travel-assets.com/egds/marks/flags/us.svg)

Bruce

CA $259

CA $313 total

includes taxes & fees

Dec 15 - Dec 16

[](https://www.expedia.ca/Tinum-Hotels-Mayaland-Hotel-Bungalows.h912649.Hotel-Information)

![Front of property - evening/night](https://images.trvl-media.com/lodging/1000000/570000/564500/564405/32d8f7aa.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Suite, 1 King Bed (Master)](https://images.trvl-media.com/lodging/1000000/570000/564500/564405/0c33dfe5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/570000/564500/564405/f373a4b8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Outdoor pool](https://images.trvl-media.com/lodging/1000000/570000/564500/564405/cd25f89f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

### Hacienda Chichen Resort & Yaxkin Spa

[](https://www.expedia.ca/Chichen-Itza-Hotels-Hacienda-Chichen-Resort-Yaxkin-Spa.h564405.Hotel-Information)

0.3 km from El Caracol

9.0/10

Wonderful

(351)

"A tropical paradise and wonderful staff. "

![United Kingdom](https://a.travel-assets.com/egds/marks/flags/uk.svg)

Lisa

CA $233

CA $290 total

includes taxes & fees

Jan 14 - Jan 15, 2026

[](https://www.expedia.ca/Chichen-Itza-Hotels-Hacienda-Chichen-Resort-Yaxkin-Spa.h564405.Hotel-Information)

![Exterior detail](https://images.trvl-media.com/lodging/4000000/3750000/3749600/3749567/d005c71b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Family Loft](https://images.trvl-media.com/lodging/4000000/3750000/3749600/3749567/82aa2842.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Free daily cooked-to-order breakfast](https://images.trvl-media.com/lodging/4000000/3750000/3749600/3749567/eb956cc2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Garden](https://images.trvl-media.com/lodging/4000000/3750000/3749600/3749567/46de098d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

### The Lodge at Chichen Itza

[](https://www.expedia.ca/Chichen-Itza-Hotels-The-Lodge-At-Chichen-Itza.h3749567.Hotel-Information)

0.3 km from El Caracol

9.0/10

Wonderful

(211)

"Uniquely, beautiful property both the grounds and buildings! I highly recommend staying there. "

![United States](https://a.travel-assets.com/egds/marks/flags/us.svg)

Charlie

CA $247

CA $299 total

includes taxes & fees

Dec 17 - Dec 18

[](https://www.expedia.ca/Chichen-Itza-Hotels-The-Lodge-At-Chichen-Itza.h3749567.Hotel-Information)

![Couples treatment rooms, massages](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/b2e4d651.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Standard Room, Pool View](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/f97cc3ca.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Restaurant](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/047b8f32.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Front of property](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/fc065a45.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

### HOTEL PUERTA CHICHEN

[](https://www.expedia.ca/Tinum-Hotels-HOTEL-PUERTA-CHICHEN.h83542198.Hotel-Information)

2.2 km from El Caracol

8.8/10

Excellent

(67)

"Friendly staff and great tourists guide guy "

![United States](https://a.travel-assets.com/egds/marks/flags/us.svg)

Wendy

CA $96

CA $117 total

includes taxes & fees

Dec 15 - Dec 16

[](https://www.expedia.ca/Tinum-Hotels-HOTEL-PUERTA-CHICHEN.h83542198.Hotel-Information)

![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102747/7d833ae6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Breakfast, lunch, dinner served; pool views](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102747/ebc5675b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Reception hall](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102747/402be255.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Breakfast, lunch, dinner served; pool views](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102747/cf77f198.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

### Villas Arqueologicas Chichen Itza

[](https://www.expedia.ca/Chichen-Itza-Hotels-Villas-Arqueologicas-Chichen-Itza.h2102747.Hotel-Information)

0.3 km from El Caracol

8.6/10

Excellent

(648)

"Super close to Chichen Itza, great pool and fantastic food at the restaurant!"

![United States](https://a.travel-assets.com/egds/marks/flags/us.svg)

Kevin

CA $77

CA $95 total

includes taxes & fees

Dec 16 - Dec 17

[](https://www.expedia.ca/Chichen-Itza-Hotels-Villas-Arqueologicas-Chichen-Itza.h2102747.Hotel-Information)

![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1510000/1509300/1509230/c4628571.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Buffet](https://images.trvl-media.com/lodging/2000000/1510000/1509300/1509230/a0ccac8f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Garden](https://images.trvl-media.com/lodging/2000000/1510000/1509300/1509230/ed2ccf1b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Building design](https://images.trvl-media.com/lodging/2000000/1510000/1509300/1509230/1ccaa263.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

### Hotel Chichen Itza

[](https://www.expedia.ca/Tinum-Hotels-Hotel-Chichen-Itza.h1509230.Hotel-Information)

2.6 km from El Caracol

8.6/10

Excellent

(777)

"It's very close to chichen itza "

![Canada](https://a.travel-assets.com/egds/marks/flags/ca.svg)

Shahid

CA $129

CA $156 total

includes taxes & fees

Dec 15 - Dec 16

[](https://www.expedia.ca/Tinum-Hotels-Hotel-Chichen-Itza.h1509230.Hotel-Information)

![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/4000000/3910000/3904900/3904828/28019e4b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Interior entrance](https://images.trvl-media.com/lodging/4000000/3910000/3904900/3904828/0a9ac3a4.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Breakfast, lunch, dinner served; pool views](https://images.trvl-media.com/lodging/4000000/3910000/3904900/3904828/644460a2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Breakfast, lunch, dinner served; pool views](https://images.trvl-media.com/lodging/4000000/3910000/3904900/3904828/5ee29233.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

### Hotel DORALBA INN Chichén

[](https://www.expedia.ca/Chichen-Itza-Hotels-Hotel-DORALBA-INN-Chichen.h3904828.Hotel-Information)

2.6 km from El Caracol

7.8/10

Good

(686)

"The staff were amazing very helpful and excellent service"

![United States](https://a.travel-assets.com/egds/marks/flags/us.svg)

Irwin

CA $72

CA $87 total

includes taxes & fees

Dec 15 - Dec 16

[](https://www.expedia.ca/Chichen-Itza-Hotels-Hotel-DORALBA-INN-Chichen.h3904828.Hotel-Information)

![Terrace/patio](https://images.trvl-media.com/lodging/110000000/109030000/109027200/109027189/d8c79731.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Traditional Double Room, Patio, Garden View](https://images.trvl-media.com/lodging/110000000/109030000/109027200/109027189/309664b7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Outdoor pool](https://images.trvl-media.com/lodging/110000000/109030000/109027200/109027189/ac4c9e69.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Exterior](https://images.trvl-media.com/lodging/110000000/109030000/109027200/109027189/af7ad924.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

### Suites Casa de Piedra y Colores-Sak

[](https://www.expedia.ca/Tinum-Hotels-Suites-Casa-De-Piedra-Y-Colores-Sak.h109027189.Hotel-Information)

2.2 km from El Caracol

9.8/10

Exceptional

(6)

"Great host and fantastic, unique room. We loved our stay!"

![United States](https://a.travel-assets.com/egds/marks/flags/us.svg)

Sally

CA $91

CA $110 total

includes taxes & fees

Dec 16 - Dec 17

[](https://www.expedia.ca/Tinum-Hotels-Suites-Casa-De-Piedra-Y-Colores-Sak.h109027189.Hotel-Information)

![Basic Triple Room](https://images.trvl-media.com/lodging/114000000/113250000/113245500/113245439/e5c432e9.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Basic Triple Room](https://images.trvl-media.com/lodging/114000000/113250000/113245500/113245439/0521a81b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Front of property](https://images.trvl-media.com/lodging/114000000/113250000/113245500/113245439/4894bb8b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

![Exterior](https://images.trvl-media.com/lodging/114000000/113250000/113245500/113245439/38f86f82.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)

### Casa zued

[](https://www.expedia.ca/Tinum-Hotels-Casa-Zued.h113245439.Hotel-Information)

2.7 km from El Caracol

6.8/10

(5)

"Agua caliente y cobijas"

![Mexico](https://a.travel-assets.com/egds/marks/flags/mx.svg)

Francisco

CA $42

CA $51 total

includes taxes & fees

Dec 15 - Dec 16

[](https://www.expedia.ca/Tinum-Hotels-Casa-Zued.h113245439.Hotel-Information)

Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

[View all properties](https://expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&regionId=553248621532630395&adults=2&sort=RECOMMENDED&openPlayBack=true)

## Top El Caracol Hotel Reviews

![El Mesón del Marqués](https://images.trvl-media.com/lodging/3000000/2310000/2303900/2303894/c563900d_y.jpg)

### El Mesón del Marqués

10/10 Excellent

"Great place to stay "

[](https://expedia.ca/Valladolid-Hotels-El-Meson-Del-Marques.h2303894.Hotel-Information)

![Mayaland Hotel & Bungalows](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/2be434e2_y.jpg)

### Mayaland Hotel & Bungalows

10/10 Excellent

"The rooms were nice, view of the Mayan observatory and sunset breathtaking, and service exceptional. "

[](https://expedia.ca/Tinum-Hotels-Mayaland-Hotel-Bungalows.h912649.Hotel-Information)

![Villas Arqueologicas Chichen Itza](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102747/7d833ae6_y.jpg)

### Villas Arqueologicas Chichen Itza

10/10 Excellent

"Room was small but comfortable. No tv in the room, but a shared tv in an entertainment room. We didn't miss having a tv. Mostly stream these days anyway. Wi-Fi was very good. Staff were great. On site restaurant was above average service and quality. Pool was clean and cool!"

[](https://expedia.ca/Chichen-Itza-Hotels-Villas-Arqueologicas-Chichen-Itza.h2102747.Hotel-Information)

![The Lodge at Chichen Itza](https://images.trvl-media.com/lodging/4000000/3750000/3749600/3749567/34e91069_y.jpg)

### The Lodge at Chichen Itza

10/10 Excellent

"Property is large with plenty of natural space. They are renovating the buildings with 14 of the 36 units completed. "

[](https://expedia.ca/Chichen-Itza-Hotels-The-Lodge-At-Chichen-Itza.h3749567.Hotel-Information)

![HOTEL PUERTA CHICHEN](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/b67f3c8b_y.jpg)

### HOTEL PUERTA CHICHEN

10/10 Excellent

"Clean room. Hot water. Noiseless, working AC!"

[](https://expedia.ca/Tinum-Hotels-HOTEL-PUERTA-CHICHEN.h83542198.Hotel-Information)

![Hotel Chichen Itza](https://images.trvl-media.com/lodging/2000000/1510000/1509300/1509230/48adb1a5_y.jpg)

### Hotel Chichen Itza

10/10 Excellent

"When we arrived, the hotel had a problem with power but they upgraded us at mayaland hotel a short drive away and it was a wonderful hotel in the jungle with huge pool and a half dozen peacoks adorning the premisses. The stay was wonderful!!! Staff was super attentive!!!"

[](https://expedia.ca/Tinum-Hotels-Hotel-Chichen-Itza.h1509230.Hotel-Information)

![Hotel Mundo Maya Chichén Itzá](https://images.trvl-media.com/lodging/114000000/113720000/113712600/113712577/e51b5930_y.jpg)

### Hotel Mundo Maya Chichén Itzá

10/10 Excellent

"Beautiful hotel with spacious, comfortable rooms. Super convenient for a visit to Chichen Itza especially if traveling with the new Tren Maya. The hotel has transportation to/from train station, Chichen Itza including night show, and other local spots. The swimming pool was a real treat after a day at Chichen Itza. We had some excellent meals at the restaurant. The staff were all friendly and attentive. Highly recommend this new hotel."

[](https://expedia.ca/Tinum-Hotels-Hotel-Gafsacomm-Chichen-Itza.h113712577.Hotel-Information)

![Hotel DORALBA INN Chichén](https://images.trvl-media.com/lodging/4000000/3910000/3904900/3904828/28019e4b_y.jpg)

### Hotel DORALBA INN Chichén

10/10 Excellent

"Clean and quiet place "

[](https://expedia.ca/Chichen-Itza-Hotels-Hotel-DORALBA-INN-Chichen.h3904828.Hotel-Information)

![Hacienda Chichen Resort & Yaxkin Spa](https://images.trvl-media.com/lodging/1000000/570000/564500/564405/5e7dfaae_y.jpg)

### Hacienda Chichen Resort & Yaxkin Spa

10/10 Excellent

"A tropical paradise and wonderful staff. "

[](https://expedia.ca/Chichen-Itza-Hotels-Hacienda-Chichen-Resort-Yaxkin-Spa.h564405.Hotel-Information)

## Hotels near other El Caracol attractions

![Court of the Thousand Columns which includes a garden and markets as well as a small group of people](https://images.trvl-media.com/place/6289165/128b9ad4-ca5c-44e0-b568-a076e51732e4.jpg)

### Court of the Thousand Columns

4.7/5 (164 reviews)

Walk amid the many pillars of one of Chichén Itzá’s largest and most distinctive structures, a vast court that played a central part in ancient Mayan society.

[See properties](https://www.expedia.ca/Hotel-Search?rfrrid=TG.LP..PointOfInterests&regionId=6289165)

![Pyramid of Kulkulkan (Quetzalcoatl), Guerreros, Yucatan, Mexico](https://images.trvl-media.com/place/6289161/09d24abd-3f45-4198-9061-5554c0ce9018.jpg)

### Pyramid of Kukulkan

4.8/5 (287 reviews)

An iconic image of Mexico, this phenomenal pyramid presents fascinating insights into the Mayan-Toltec civilization and the way they saw the world.

[See properties](https://www.expedia.ca/Hotel-Search?rfrrid=TG.LP..PointOfInterests&regionId=6289161)

![If you go to only one ruin in the Cancun area, I would highly recommend Chichen Itza. It will be an all day excursion but well worth it.  Go as early as possible with a reputable and knowledgeable tour company (we used Thomas Moore) and in a small group.  We were there in the month of June and arrived mid morning. As we were leaving,  the place was starting to get packed with all the larger tour buses and was getting very warm.  I have also visited Tulum in June but was disappointed after have already visited Chichen Itza.  
I believe that you can no longer climb the well known Kukulkan Pyramid.  ](https://images.trvl-media.com/place/6052401/3edc2784-4a4a-4c77-9b4a-c4184f9446b5.jpg)

Photo by Colleen D.

### Pre-Hispanic City of Chichen-Itza

4.7/5 (195 reviews)

You can learn about the history of Chichen Itza when you stop by Pre-Hispanic City of Chichen-Itza. While in this relaxing area, you can savor the top-notch restaurants. 

[See properties](https://www.expedia.ca/Hotel-Search?rfrrid=TG.LP..PointOfInterests&regionId=553248635975793624)

![Mexico, Yucatan Peninsula, Yucatan, people in Cenote Ik Kil](https://images.trvl-media.com/place/6289163/55caf79d-fd98-4767-9f15-f119dcc62a36.jpg)

### Cenote Ik kil

4.6/5 (167 reviews)

Swim in the refreshing waters of this enormous and beautiful swimming hole, close to the important Mayan site of Chichén Itzá.

[See properties](https://www.expedia.ca/Hotel-Search?rfrrid=TG.LP..PointOfInterests&regionId=6289163)

### Red House

You can find out about the history of Chichen Itza when you stop by Red House (El Chichanchob). While in this romantic area, you can savor the top-notch restaurants. 

[See properties](https://www.expedia.ca/Hotel-Search?rfrrid=TG.LP..PointOfInterests&regionId=553248621532630611)

### Ball Courts

4.9/5 (7 reviews)

You can learn about the history of Pisté with a visit to Ball Courts. Discover the top-notch restaurants in this relaxing area, or seek out the local tours. 

[See properties](https://www.expedia.ca/Hotel-Search?rfrrid=TG.LP..PointOfInterests&regionId=553248621561955982)

### Gran Juego de Pelota

You can find out about the history of Dzitás when you stop by Gran Juego de Pelota. Discover the top-notch restaurants in this relaxing area, or seek out the local tours. 

[See properties](https://www.expedia.ca/Hotel-Search?rfrrid=TG.LP..PointOfInterests&regionId=553248621532630236)

### Cenote Yokdzonot

4.5/5 (26 reviews)

Enjoy cool, deep water as you admire the trailing vines and dramatic rock surrounding this picturesque natural waterhole, which has become an attraction run by the local community.

[See properties](https://www.expedia.ca/Hotel-Search?rfrrid=TG.LP..PointOfInterests&regionId=6289199)

## Frequently asked questions

### What's the area like around El Caracol?

### Where is the best place to stay close to El Caracol?

### How many hotels can I expect to find near El Caracol?

### If I need to cancel the hotel reservation for my stay near El Caracol, will I receive a refund?