Extérieur

SureStay Plus Hotel by Best Western Alvin – Avis

2.5 out of 5

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 217 avis sur 384." "
Note de 8 – Bien, d’après 116 avis sur 384." "
Note de 6 – Acceptable, d’après 20 avis sur 384." "
Note de 4 – Médiocre, d’après 17 avis sur 384." "
Note de 2 – Terrible, d’après 14 avis sur 384." "

8,8/10

Propreté

9,0/10

Service et personnel

8,4/10

Commodités

8,6/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bien !
Rien à dire, super hôtel. Tout etait ok. Très bon rapport qualité prix. La seule chose est qu’il est à 30/40 min de la mer , donc de Galveston.
Séjour de 1 nuit en juillet 2019

10/10 – Excellent

Lisa, Bandera

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was very accommodating and kind. They worked us in to stay longer when the plans changed for an emergency. We were thankful.
Séjour de 3 nuits en avril 2024
Brandi-Front desk a répondu le 8 mai 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon, on a much happier note, we hope. Take care!

8/10 – Bien

Aubrey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Marguerite-Front Desk a répondu le 3 mai 2024
Thank you for taking time to rate our Hotel. We appreciate your business and are glad you enjoyed your stay. We do hope you will come see us again soon.

8/10 – Bien

Tessa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Was overall quiet and comfortable
Séjour de 1 nuit en avril 2024
Marguerite-Front Desk a répondu le 28 avr. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.

10/10 – Excellent

Brian

Voyage en famille
The staff were super friendly and very helpful. Clean rooms and a great breakfast buffet.
Séjour de 2 nuits en avril 2024
Marguerite-Front Desk a répondu le 28 avr. 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 – Bien

Kurt

Voyage en famille
Points forts : Propreté, service et personnel
Stay was good overall, breakfast wasn't the best we've had.
Séjour de 3 nuits en avril 2024
Brandi-Front desk a répondu le 22 avr. 2024
Thank you for your review and for choosing our hotel. We try to please our guest with breakfast, we do apologize that you were not pleased with the Breakfast. We will do better. We are happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. If you have any more feedback to give us to improve the breakfast, we would love to hear it. We are always striving to do better and give our guest an experience they won't forget. Thank you again for taking the time to review our hotel. Take care!!Thank you,Brandi B

8/10 – Bien

Jeffrey

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Stayed for one night before our cruise out of Galveston. There was a problem with a leaky toilet. We moved to another room and the stay was very satisfactory. Bed was comfortable and room was quiet even as we had a room facing the highway. Good breakfast in the morning.
Séjour de 1 nuit en avril 2024
Marguerite-Front Desk a répondu le 19 avr. 2024
Thank you for your review and for choosing our hotel. We do apologize for the issue with the toilet and we did get it fixed. We are happy that you enjoyed your stay , other than that, and we are looking forward to having you again as a guest in our hotel.

10/10 – Excellent

Cheryl

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The Hotel Front Desk Receptionist is Top Notch!! Matter of fact I wanna thank her again , Randi was Absolutely Amazing, great at her job , funny personality and made my hubby & I feel welcome!
Séjour de 1 nuit en avril 2024
Marguerite-Front Desk a répondu le 14 avr. 2024
We are so glad to hear that you enjoyed your stay with us. Thank you so much for your positive feedback regarding one of our team members! We take pride in catering to our guests and we are so happy to hear your feedback. We hope to see you again soon. Take care!

6/10 – Acceptable

Kristan

Voyage en famille
Points forts : Service et personnel
There was bugs in the bed and the shower had mold and mildew in it!
Séjour de 1 nuit en avril 2024
Marguerite-Front Desk a répondu le 8 avr. 2024
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. We do hope you will give us another chance and stay with us again when in the area.

4/10 – Médiocre

Dawn

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Room had a moldy odor, no elevator, burn hole in comforter, remote has buttons worm down
Séjour de 2 nuits en mars 2024
Marguerite-Front Desk a répondu le 4 avr. 2024
Thank you for your review. We are very unhappy to hear you had such a frustrating experience, but we really appreciate you bringing these issues to our attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. No, we don't have an elevator but you can request a downstairs room and we will do all we can to honor that request. We do hope you will give us another chance when in the area to improve on your opinion of us. Thank you again for taking time to let us know of your experience.

8/10 – Bien

Pauline

Séjour de 2 nuits en mars 2024
Marguerite-Front Desk a répondu le 6 avr. 2024
Thank you for taking time to rate our Hotel. We appreciate your business and are glad you enjoyed your stay. We always want to know what we can do better any and make your stay even more enjoyable. Thank you again for your review. We do hope you will come see us again soon.

8/10 – Bien

Rodney

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Marguerite-Front Desk a répondu le 22 mars 2024
Thank you for taking time to rate our Hotel. We appreciate your business and are glad you enjoyed your stay. We do hope you will come see us again soon.

10/10 – Excellent

Ingrid

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Marguerite-Front Desk a répondu le 28 févr. 2024
Thank you for taking time to rate our Hotel. We appreciate your business and are glad you enjoyed your stay. We do hope you will come see us again soon.

10/10 – Excellent

Freddy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Marguerite-Front Desk a répondu le 18 févr. 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Take care!

10/10 – Excellent

Tammy

Séjour de 3 nuits en février 2024
Marguerite-Front Desk a répondu le 22 mars 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.

4/10 – Médiocre

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté
Cheap but not worth it.
The hot tub was not hot and was not operational. The first morning there was no hot water and ended up with a cold shower. Hairdryer shot out sparks when i turned it on. Hotel let us borrow another room to use the hair dryer. Breakfast fairly good everyday. On last night i found parts of a bug in my bed but couldn't identify a type by the parts. This was our second time here and likely wont be back.
Séjour de 4 nuits en janvier 2024
Marguerite-Front Desk a répondu le 27 janv. 2024
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to do whatever we can to keep this from happen again. We are glad you enjoyed the breakfast. We do hope you will give us another shot us when in the area again. Thank you again for your feedback.

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent clean hotel with very good breakfast. Quiet.
Marguerite-Front Desk a répondu le 27 janv. 2024
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. Thank you and we hope to see you again, if you’re traveling to our area.

10/10 – Excellent

Deborah

Séjour de 3 nuits en décembre 2023
Marguerite-Front Desk a répondu le 1 févr. 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.

10/10 – Excellent

Darene

Séjour de 3 nuits en décembre 2023
Marguerite-Front Desk a répondu le 22 déc. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We hope you will come stay with us again soon.

10/10 – Excellent

Brenda

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en décembre 2023
Marguerite-Front Desk a répondu le 16 déc. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We appreciate your business and are glad you enjoyed your stay. We do hope you will come see us again soon. Take care!

10/10 – Excellent

Kelly

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2023
Marguerite-Front Desk a répondu le 15 déc. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Take care!

10/10 – Excellent

Jimmy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place was very clean and the staff was friendly and efficient. The bed was great and i slept like a log. A real bargain for what you received. I would recommend this place to my friends.
Séjour de 2 nuits en décembre 2023
Marguerite-Front Desk a répondu le 12 déc. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.

10/10 – Excellent

Dalton

Marguerite-Front Desk a répondu le 6 févr. 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.

10/10 – Excellent

Pedro

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and beautiful rooms
Séjour de 3 nuits en novembre 2023
Marguerite-Front Desk a répondu le 28 nov. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are very pleased that you found the rooms to be beautiful. Take care and we hope to see you again soon.

10/10 – Excellent

Jenna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful staff
Séjour de 3 nuits en novembre 2023
Marguerite-Front Desk a répondu le 21 nov. 2023
e are so glad to hear that you enjoyed your stay with us. Thank you so much for your positive feedback regarding our team members! We take pride in catering to our guests and we are so happy to hear your feedback. We hope to see you again soon. Take care!

6/10 – Acceptable

Melva

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2023
Marguerite-Front Desk a répondu le 20 nov. 2023
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention in the In-house feedback and we apologize for the issue you experienced. We will use the feedback to make us better and to ensure this doesn’t happen again.

6/10 – Acceptable

Morgan

Séjour de 2 nuits en octobre 2023
Marguerite-Front Desk a répondu le 20 nov. 2023
We apologize that our service did not satisfy your expectations. We would like more information on what we can do to improve. We do hope you will give us another chance.

10/10 – Excellent

Aneva, Raywood

Séjour de 1 nuit en octobre 2023
Marguerite-Front Desk a répondu le 15 nov. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon. Take care!

10/10 – Excellent

Johnnie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service
Séjour de 2 nuits en octobre 2023
Marguerite-Front Desk a répondu le 24 oct. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We appreciate your positive comment and so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.

10/10 – Excellent

Yairy

Séjour de 1 nuit en octobre 2023
Marguerite-Front Desk a répondu le 10 nov. 2023
Thank you for taking time to rate our Hotel. We appreciate your business and are glad you enjoyed your stay. We appreciate you giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are looking forward to having you again as a guest in our hotel, until then take care.

10/10 – Excellent

Pamela

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Love Sure Stay
Going on cruise out of Galveston, I always stay here! It’s convenient to port, the rooms comfy & clean, staff always pleasant.
Séjour de 1 nuit en septembre 2023
Marguerite-Front Desk a répondu le 3 oct. 2023
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. We are also very glad to know you not only enjoy our rooms but your stays with us. We hope to see you again soon.

10/10 – Excellent

Crisha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Marguerite-Front Desk a répondu le 25 sept. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 – Excellent

Angela

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Marguerite-Front Desk a répondu le 18 sept. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

10/10 – Excellent

Geri, Prescott

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The staff is very friendly and accommodating. This hotel worked great for our travel needs.
Séjour de 4 nuits en août 2023
Marguerite-Front Desk a répondu le 5 sept. 2023
Thank you for taking the time to give us a review. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can and that you enjoyed your stay. If you’re traveling to our area again soon, don’t hesitate to choose us again.

8/10 – Bien

REUBEN, Victoria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Marguerite-Front Desk a répondu le 5 sept. 2023
Thank you for taking time to rate our Hotel. We appreciate your business and are glad you enjoyed your stay. We do hope you will come see us again soon and that next time your stay will be even better.

10/10 – Excellent

Amanda

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Check in lady was very sweet and the room was clean.
Séjour de 1 nuit en août 2023
Marguerite-Front Desk a répondu le 29 août 2023
We are so glad to hear that you enjoyed your stay with us. Thank you so much for your positive feedback regarding one of our team members! We take pride in catering to our guests and we are so happy to hear your feedback. We hope to see you again soon. Take care!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wonderful stay
From the start we knew we had picked the right place to stay! We were able to enjoy our great granddaughters 2nd birthday. Our next visit will be for our older great granddaughter’s birthday. If we stay in a hotel it will definitely be this one!
Séjour de 2 nuits en août 2023
Marguerite-Front Desk a répondu le 25 août 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope that you will stay with us again when in town.

10/10 – Excellent

MICHAEL

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
all the staff was beyond friendly and extremely helpful
Séjour de 1 nuit en août 2023
Marguerite-Front Desk a répondu le 16 août 2023
We are so glad to hear that you enjoyed your stay with us. Thank you so much for your positive feedback regarding our team members! We take pride in catering to our guests and we are so happy to hear your feedback. We hope to see you the next time you're staying in the area. Take care!

10/10 – Excellent

Michael

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Brandy and Anita aka I need a room are amazing and wonderful people. This was the reason we stayed there because of the guest reviews and so convenient to the port of Galveston. Brandy even makes awesome bacon for breakfast!
Séjour de 1 nuit en juillet 2023
Marguerite-Front Desk a répondu le 31 juill. 2023
We are so glad to hear that you enjoyed your stay with us. Thank you so much for your positive feedback regarding of our team members! We take pride in catering to our guests and we are so happy to hear your feed back. We hope to see you again soon. Take care!

10/10 – Excellent

SONYA

Séjour de 5 nuits en juillet 2023
Marguerite-Front Desk a répondu le 16 août 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.

10/10 – Excellent

Javier

Séjour de 1 nuit en juillet 2023
Marguerite-Front Desk a répondu le 5 août 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon. Take care!

10/10 – Excellent

Erin

Séjour de 1 nuit en juin 2023
Marguerite-Front Desk a répondu le 17 juill. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.

10/10 – Excellent

Erin

Points forts : Propreté, service et personnel
Séjour de 1 nuit en juin 2023
Marguerite-Front Desk a répondu le 24 juin 2023
Thank you for taking time to rate our Hotel and for giving us a perfect rating; recommending our hotel to other travelers. We appreciate your business and are glad you enjoyed your stay. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We do hope you will come see us again soon.

10/10 – Excellent

Barry

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
All was great and very clean
Séjour de 2 nuits en juin 2023
Marguerite-Front Desk a répondu le 17 juin 2023
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. Thank you for taking your time to review our Hotel. If you’re traveling to our area again soon, we hope you consider us again.

10/10 – Excellent

Amado

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent
Séjour de 2 nuits en juin 2023
Marguerite-Front Desk a répondu le 13 juin 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

8/10 – Bien

Elvia

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Like
Séjour de 2 nuits en juin 2023
Marguerite-Front Desk a répondu le 13 juin 2023
Thank you for taking time to rate our Hotel. We appreciate your business and are glad you enjoyed your stay. We do hope you will come see us again soon.

10/10 – Excellent

Damien

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
SureStay
i had looked at reviews and "brandi" had been mentioned in alot of them. i had called to make sure the rooms didnt smell bad and were ready to-go because i wanted to make it special for my spouse. Brandi had delivered excellent customer service and went out of her way to make sure we had a nice stay. rooms were comfortable and had no smell. also breakfast was amazing too. Anita deserves a mention as well because she had opened up the pool for us.5 Stars - Damien
Séjour de 2 nuits en juin 2023
Marguerite-Front Desk a répondu le 13 juin 2023
We are so glad to hear that you enjoyed your stay with us. Thank you so much for your positive feedback regarding our team members! We take pride in catering to our guests and we are so happy to hear your feed back. We hope to see you soon. Take care!

10/10 – Excellent

Stacey

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great hotel for the price
Séjour de 1 nuit en juin 2023
Marguerite-Front Desk a répondu le 13 juin 2023
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. We hope to see you, when you’re traveling to our area again.

10/10 – Excellent

Chad

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice
Séjour de 1 nuit en juin 2023
Marguerite-Front Desk a répondu le 9 juin 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

10/10 – Excellent

Ronald

Séjour de 1 nuit en juin 2023
Marguerite-Front Desk a répondu le 24 juin 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.