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Northumberland Heights Wellness Retreat & Spa – Avis

2.5 out of 5
Northumberland Heights Wellness Retreat & Spa
795 North Humberland Heights Road, Alnwick/Haldimand Township, Alnwick/Haldimand, ON

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 26 avis sur 41." "
Note de 8 – Bien, d’après 9 avis sur 41." "
Note de 6 – Acceptable, d’après 4 avis sur 41." "
Note de 4 – Médiocre, d’après 1 avis sur 41." "
Note de 2 – Terrible, d’après 1 avis sur 41." "

9,2/10

Propreté

9,2/10

Service et personnel

8,0/10

Commodités

8,6/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Rida

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Team Northumberland Heights Wellness a répondu le 29 avr. 2024
Dear Rida,Greetings!We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our guests are happy with their experience.We greatly value your patronage and look forward to welcoming you back to Northumberland Heights Wellness Retreat and Spa soon.

8/10 – Bien

Gagandeep

Excellent
Séjour de 1 nuit en février 2024
Team Northumberland Heights Wellness a répondu le 2 mars 2024
Dear Guest,Thank You for choosing Northumberland Heights Wellness Retreat and Spa & for taking out time to leave us a review on this forum.We are very delighted to learn that Northumberland Heights was able to live up to your expectations and that we could accommodate all your needs and requirements with great careAt Northumberland Heights, we always appreciate Guest feedback since it helps us to monitor our services and strengthen the same as to stop any hindrances for our other guests. We Thank You once again for taking out time to leave us a review on this forum & we look forward to having the privilege of hosting you again, very soon.With RegardsTeam Northumberland Heights Wellness Retreat and Spa

8/10 – Bien

Arnaud

Points forts : Propreté
Rooms not done overnight, sauna not turned on in the Am so had to turn on ourselves and wait for it to heat up.
Séjour de 2 nuits en décembre 2023
Preetika Gill a répondu le 5 déc. 2023
Dear Arnaud, Thank You for choosing Northumberland Heights Wellness Retreat and Spa & for taking out time to leave us a review on this forum. We are very delighted to learn that Northumberland Heights was able to live up to your expectations and that we could accommodate all your needs and requirements with great care. We look forward to having the privilege of hosting you again, very soon. With Regards

10/10 – Excellent

Suzanne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love this place so much! Can't wait to come back.
Séjour de 1 nuit en octobre 2023
Team Northumberland Heights Wellness a répondu le 26 oct. 2023
Dear Guest,Greetings!It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.We are very happy and delighted that we were able to create the pleasant experience and make a difference to you. Your appreciation has been shared with my team and we are motivated to strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities are truly very encouraging.Team Northumberland Heights

4/10 – Médiocre

Cory

Points forts : Propreté, service et personnel
Points faibles : Commodités
Ordered the top room with steam shower and jacuzzi tub. Got there and it was a walk in tub that didnt even work and just a normal shower. Couldve at least told us before hand
Séjour de 1 nuit en octobre 2023
Team Northumberland Heights Wellness a répondu le 11 oct. 2023
Dear Guest,Greetings!At Northumberland Heights, we always appreciate Guest feedback since it helps us to monitor our services and strengthen the same as to stop any hindrances for our other guests. However, it is regrettable to note that you had much higher expectations from the place and that we were not able to match up to the same. On behalf of the entire Team, we extend our sincere apologies and we promise that we will strengthen our services in order to ensure that your next stay with us is a pleasant one. With RegardsTeam Northumberland Heights Wellness Retreat and Spa

10/10 – Excellent

Doug

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Preetika Gill a répondu le 15 oct. 2023
Dear Doug,Thank You for choosing Northumberland Heights Wellness Retreat and Spa & for taking out time to leave us a rating on this forum. We are very delighted to learn that Northumberland Heights was able to live up to your expectations and that we could accommodate all your needs and requirements with great care. We look forward to having the privilege of hosting you again, very soon. With Regards

6/10 – Acceptable

LAURA

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Property is quite small and there were very few guests when we were there. I didn't see anyone using the spa facilities, and if you aren't receiving treatments, there is little to do on the property (there are walking trails and bikes available). The restaurant staff were very nice, but there weren't enough working to adequately serve even the few guests dining. Front desk staff were very pleasant but unfortunately you can't speak to staff on site when you call, as the calls are forwarded to an overseas call centre who can't provide appropriate information to plan your stay.
Séjour de 1 nuit en septembre 2023
Preetika Gill a répondu le 14 sept. 2023
Dear Laura, Thank you for reviewing us 3/5 and taking our time for your valuable feedback on all focusing areas, please be informed that we also have hotel desk number where you can call hotel directly , however for dining and spa we ensure we have noted all your points and will defintely work towards the same, We look forward to welcoming you back. Warm Regards

10/10 – Excellent

Kaykhosro

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is one the best hotel spa resort near Toronto. Perfect place for having relaxing away from busy stressful life in Toronto. Steam room, outdoor jetted bathtub, and breakfast were really good. Our room was very spacious. Staff were really nice. I really suggest this resort.
Séjour de 1 nuit en septembre 2023
Preetika Gill a répondu le 6 sept. 2023
Dear Kayhosro, Thank You for choosing Northumberland Heights Wellness Retreat and Spa & for taking out time to leave us a review on this forum. We are very delighted to learn that Northumberland Heights was able to live up to your expectations and that we could accommodate all your needs and requirements with great care. We look forward to having the privilege of hosting you again, very soon. With Regards

10/10 – Excellent

Lina M

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thoroughly enjoyed both our stays and already contemplating our next excursion! We appreciate the small intimate getaway…adults only and family like atmosphere! Options to make it a “spa” retreat or a “veg” for a few days in peace, quiet and nature atmosphere was what drew us to this location! Highly recommend!
Séjour de 2 nuits en août 2023
Team Northumberland Heights Wellness Retreat & Spa a répondu le 1 sept. 2023
Dear Lina, Thank You for choosing Northumberland Heights Wellness Retreat and Spa & for taking out time to leave us a review on this forum. We are very delighted to learn that Northumberland Heights was able to live up to your expectations and that we could accommodate all your needs and requirements with great care. We look forward to having the privilege of hosting you again, very soon. With Regards

10/10 – Excellent

Michèle

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff! Accessible, pleasant, helpful, and always available. Rachel our server at three breakfasts was a delight. The spa director Andrea who treated me twice was wonderful. Everyone we encountered made it feel like a real holiday. The yoga experience was perfect especially when the weather allowed for being outside. The facility is relaxing and in no way pretentious or snooty. We felt like queens and will definitely come back!
Séjour de 3 nuits en août 2023
Team Northumberland Heights a répondu le 8 août 2023
Dear Michele, Thank you very much for taking the time to share this review. While I'm pleased to learn that you had a positive experience overall, We are sorry to hear that you experienced disturbance during your stay, we would love to recommend calmer spots within our resort in future to all our guests. We do look forward to welcoming you again soon and we will ensure that you will have a better experience. With kind regards,

8/10 – Bien

Maria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en juillet 2023
Team Northumberland Heights a répondu le 1 août 2023
Dear Maria,Greetings !Thank you for your rating us 4 out of 5 . We thank you and look forward to welcoming you back.Kind Regards

10/10 – Excellent

Caroline M

Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Such a pleasant surprise this gem of a Spa Retreat. Although my stay was short and was for business, I will definitely be coming back to experience what are sure to be spectacular spa amenities !!!
Séjour de 1 nuit en juillet 2023
NH a répondu le 28 juill. 2023
Dear Caroline,Thank you for taking time out and reviewing us.We are delighted to read your feedback and feel privileged to have created a memorable experience for you.We thank you once again and look forward to welcoming you back/Kind Regards,Team Northumberlandheights

10/10 – Excellent

Sarah

Séjour de 1 nuit en juillet 2023
NH a répondu le 21 juill. 2023
Dear Sarah,Greetings!Thank you for your review and rating us 10 on 10.We thank you and look forward to welcoming you back.Kind RegardsTeam Northumberlandheights

10/10 – Excellent

Lina M

Séjour de 2 nuits en juillet 2023
Team Northumberland Heights a répondu le 8 août 2023
Dear Lina, Thank you very much for taking the time to share your 5 star rating. While I'm pleased to learn that you had a positive experience overall, I'm also appreciative of your willingness to welcome you back soon. With kind regards,

10/10 – Excellent

Corinne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Little Gem of a hotel/ spa resort.
Séjour de 2 nuits en juillet 2023
NH a répondu le 13 juill. 2023
Dear Corrine,Thank you for reviewing us.We are delighted to receive your feedback and glad to know that you had a memorable stay.We look forward to welcoming you back.Regards,Team Northumberlandheights.

8/10 – Bien

Albert

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en juin 2023
Team Northumberland Heights. a répondu le 25 juin 2023
Dear Albert,Thank you for reviewing us.We are delighted to know that you had a comfortable stay and liked the facility and services on offer.We thank you for your appreciation and look forward to hosting you.Kind Regards,

10/10 – Excellent

Sheila

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very quiet qnd peaceful.Beautiful grounds.
Séjour de 2 nuits en mai 2023
NH a répondu le 11 juin 2023
Dear Sheila,Thank you for reviewing us.We are delighted to know that you had a comfortable stay and liked the facility and services on offer.We thank you for your appreciation and look forward to hosting you.Kind Regards,Team Northumberland Heights.

10/10 – Excellent

Sheila

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I found evrtything wonderful. The beautiful property; the peacefulness; the staff were all friendly and helpful; the spa treatments were all excellent and so relaxing.
Séjour de 1 nuit en mai 2023
NH a répondu le 3 juin 2023
Dear Sheila,Thank you for reviewing us and rating us 5/5.We are delighted to read your feedback appreciating the facilities and services .Your appreciation has been conveyed to the team which will motivate us to exceed expectations.We thank you and look forward to welcoming you back.Kind Regards,Team Northumberland Heights

10/10 – Excellent

Victoria

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We loved how secluded the property was; it was so quiet and relaxing. The yoga, hot tubs, and staff were also highlights!! Highly recommend this location for a relaxing getaway.
Séjour de 1 nuit en mai 2023
Preetika Gill a répondu le 31 mai 2023
Hi Victoria,Thank you for your candid feedback. We really appreciate you taking the time to share your rating with us. We are happy that you enjoyed your comfortable stay. Your feedback for TV Satellite has been well noted and shared with management to look into , we are looking forward to your next stay with us .

10/10 – Excellent

Lisa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful grounds. Exceptional comfort, service and friendly, helpful staff. My only complaint is the TV satellite service was not ideal
Séjour de 1 nuit en février 2023
Preetika Gill a répondu le 20 févr. 2023
Hi Lisa,Thank you for your candid feedback. We really appreciate you taking the time to share your rating with us. We are happy that you enjoyed your comfortable stay. Your feedback for TV Satellite has been well noted and shared with management to look into , we are looking forward to your next stay with us Thank you Preetika GillHotel Manager

10/10 – Excellent

Aneri

Séjour de 2 nuits en février 2023
Team Northumberland Heights a répondu le 6 mars 2023
Dear Aneri,Thank you for reviewing us 5/5 .We are delighted to get your rating and look forward to welocming you back.

6/10 – Acceptable

Michelle

Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
Preetika Gill a répondu le 14 sept. 2023
Dear Michelle,Thank you for reviewing us 3/5 .We are delighted to get your rating and look forward to welcoming you back.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Séjour de 1 nuit en novembre 2022
Guest Relations Team a répondu le 15 déc. 2022
Hi Guest,Thank you for your candid feedback. We really appreciate you taking the time to share your rating with us. We are happy that you enjoyed your stay. Your rating has been well noted and shared with management to look into , we are looking forward to your next stay with us Thank you Team Northumberland Heights

8/10 – Bien

Dave

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Yes
Séjour de 1 nuit en novembre 2022
Team Guest Relations a répondu le 19 nov. 2022
Hi Dave,Thank you for your candid feedback. We really appreciate you taking the time to share your rating with us. We are happy that you enjoyed your stay. Your rating and review regarding the bed and fridge has been well noted and shared with management to look into , we are looking forward to your next stay with us Thank you Team Northumberland Heights

10/10 – Excellent

Jodi

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2022
Team Northumberland Heights a répondu le 10 févr. 2023
Dear Jodi,Thank you for rating us 5 star.We look forward to hosting you in near future.

10/10 – Excellent

Scott

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Warm welcome and thorough orientation by Operations /Sales Manager upon arrival. Room was spacious and comfy, nice breakfast overlooking grounds and Lake O. Appreciated that FOM checked on our stay prior to departure.
Séjour de 1 nuit en octobre 2022
Team Northumberland Heights a répondu le 4 nov. 2022
Dear Scott,Thank you for your review We are glad to hear that you had a comfortable stay and like the facilities and services.We look forward to welcoming you back

8/10 – Bien

Manuela

Séjour de 1 nuit en octobre 2022
Team Northumberland Heights a répondu le 10 févr. 2023
Dear Manuela,Thank you for rating us 4 out of 5.We look forward to hosting you in near future.

10/10 – Excellent

Lindsay

Séjour de 1 nuit en septembre 2022
Team Northumberland Heights a répondu le 10 févr. 2023
Dear Lindsay,Thank you for your 5 star rating .We are glad you like the facilities and services on offer.We look forward to welcoming you back.

10/10 – Excellent

Charleen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing treatments, luxurious property & decor.
Séjour de 1 nuit en août 2022
Sanjukta a répondu le 15 août 2022
Dear Charleen, Greetings from Northumberland Heights Wellness Retreat and Spa! We are delighted to read your review appreciating the resort, spa services. We thank you for staying with us and look forward to welcoming you back

8/10 – Bien

Luciano

Points forts : Propreté, service et personnel et commodités.
Nice quiet location. Very relaxing.
Séjour de 1 nuit en juillet 2022
Team Northumberland Heights a répondu le 4 août 2022
Hi Luciano, Thank you for your candid feedback. We really appreciate you taking the time to share your rating with us. We are happy that you enjoyed your stay. Your rating and review regarding the bed and fridge has been well noted and shared with management to look into , we are looking forward to your next stay with us

10/10 – Excellent

Simon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent and immediately calming atmosphere, beautiful views, very comfortable rooms, hot tubs were great, food and service were great. Was a great experience.
Séjour de 1 nuit en juin 2022
Sakshay Bhatnagar a répondu le 24 juin 2022
Hi Simon, Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

2/10 – Terrible

Jennifer

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2022
Team Northumberland Heights a répondu le 10 févr. 2023
Dear Jennifer,Thank you for your rating.We are glad that you liked the facilites and services.We look forward to hosting you.

10/10 – Excellent

N.S., Toronto

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service and very friendly staff. They were very accommodating and made our stay great.
Séjour de 2 nuits en décembre 2020
Team Guest Relations a répondu le 28 avr. 2022
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Please checkout our Website and Instagram pages for our packages and promotions that you might be interested in. Looking forward to seeing you again soon. Thanks

8/10 – Bien

Ray, Frankford, ON

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was extremely pleasant. My wife was very happy, thank you all.
Séjour de 2 nuits en janvier 2020
NH a répondu le 15 mars 2020
We are glad that your stay was a pleasant stay . We hope to see you again soon

8/10 – Bien

Judy, Sudbury

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
overall the place is really nice and clean comfortable bedding the only thing that I could recommend is that the hot tubs can be available longer than 6 at night we only arrived there at 5 so we didn't have opportunity to give the hot tubs to try
Séjour de 1 nuit en septembre 2019
NJ a répondu le 2 oct. 2019
Hi Judy thank you for your comments. We respect your comments about the Hot Tub and we are extending our timings till 7.00pm.

10/10 – Excellent

Voyageur vérifié

Séjour de 2 nuits en septembre 2019
NJ a répondu le 2 oct. 2019
Thank you.

10/10 – Excellent

Danielle, Waterloo, Ontario

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property offered a serene atmosphere with peaceful Lake Ontario summer views. The facilities were very clean and well maintained. We received excellent service from the moment we checked-in. We decided to have dinner at the dining hall where we sat on the outdoor patio. Our waitress was lovely and very accommodating. After we finished our meal, she offered to set us up by one of the Napoleon fireplaces, where we finished our wine and watched the sunset. The spa services paired with the property grounds made for a very relaxing weekend getaway. 10/10.
Séjour de 1 nuit en août 2019
NHH a répondu le 4 sept. 2019
Thank you for your kind words. We are glad you appreciated our services. Hope to see you again soon

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2019
NUH a répondu le 4 sept. 2019
Thank you.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent food, very clean large room, great spa services
Séjour de 2 nuits en juillet 2019
NUH a répondu le 4 sept. 2019
Thank you

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The atmosphere was so peaceful and relaxing. This is exactly what I needed! The food was incredible the staff were all so polite & helpful. I will be returning for another stay!
Séjour de 1 nuit en avril 2019
NH a répondu le 24 avr. 2019
Thank you so much for this wonderful review! We will be excited to have you come back and this will be passed along to our staff.