[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Samal Resort & Spa Urban retreat in Medeu District with a rooftop pool where travelers can relax after exploring the city, plus spa treatments for tired muscles ![Balcony](https://images.trvl-media.com/lodging/6000000/5650000/5645400/5645349/ebec7903.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/6000000/5650000/5645400/5645349/e22ac6ae.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast, lunch, dinner served; international cuisine](https://images.trvl-media.com/lodging/6000000/5650000/5645400/5645349/a34d1b3b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, sun loungers](https://images.trvl-media.com/lodging/6000000/5650000/5645400/5645349/51fe8238.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/6000000/5650000/5645400/5645349/abd145fc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Samal Resort & Spa offers a peaceful escape in Medeu District. Guests enjoy a breakfast buffet before heading to the rooftop terrace for views. The property features two restaurants, a coffee shop, a bar, and practical dry cleaning and laundry services. 8.8 Excellent ## Popular amenities - Bar - Pool - Breakfast included - Spa - Gym - Parking included ## Room options ### Check availability for these dates Tonight [Oct. 2 - Oct. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=5645349&PinnedHotelID=5645349&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=5645349&PinnedHotelID=5645349&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=5645349&PinnedHotelID=5645349&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=5645349&PinnedHotelID=5645349&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=5645349&PinnedHotelID=5645349&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=5645349&PinnedHotelID=5645349&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5645349&PinnedHotelID=5645349&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5645349&PinnedHotelID=5645349&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Hypo-allergenic bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5650000/5645400/5645349/a5db5c0f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Soundproofed Air conditioning Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains Bidet Hair dryer Bathrobes - 258 sq ft - Mountain view - Sleeps 2 - 1 Double Bed ![Deluxe Twin Room](https://images.trvl-media.com/lodging/6000000/5650000/5645400/5645349/db4bea5c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room ### Highlights Soundproofed Air conditioning Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains Bidet Hair dryer Bathrobes - 258 sq ft - Mountain view - Sleeps 2 - 2 Twin Beds ![Hypo-allergenic bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5650000/5645400/5645349/a5db5c0f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Soundproofed Air conditioning Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains Bidet Hair dryer Bathrobes - 366 sq ft - Mountain view - Sleeps 3 - 1 Double Bed ![Superior Suite | Living area](https://images.trvl-media.com/lodging/6000000/5650000/5645400/5645349/4b68eb08.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite ### Highlights Soundproofed Air conditioning Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains Bidet Hair dryer Bathrobes - 430 sq ft - Sleeps 3 - 1 Double Bed ![Apartment](https://images.trvl-media.com/lodging/6000000/5650000/5645400/5645349/9891e098.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Soundproofed Air conditioning Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains Bidet Hair dryer Bathrobes - 430 sq ft - Mountain view - Sleeps 4 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Samal-Resort-Spa.h5645349.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Samal-Resort-Spa.h5645349.Hotel-Information) ## About the area Located in Medeu District, a neighborhood in Almaty, Samal Resort & Spa is in the mountains and in a national park. National Museum of Kazakhstan and Central State Museum are cultural highlights, and some of the area's activities can be experienced at Shymbulak Ski Resort and Kok Tobe Cable Car. Looking to enjoy an event or a game while in town? See what's happening at Medeo or Medeu Stadium. Spend some time exploring the area's activities, including skiing. [Visit our Almaty travel guide](https://www.expedia.ca/Almaty.dx354) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.17434%2C77.02418&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=_84R4r6vnf4PQyApgtucklYM2R0=) 548 Gornaya Street, Almaty, 050059 ### What's nearby - Shymbulak Ski Resort - 4 min drive - 3.5 km - Medeo - 7 min drive - 6.1 km - Medeu Stadium - 7 min drive - 6.1 km - Almaty Tower - 13 min drive - 9.9 km - Almaty Opera House - 15 min drive - 13.8 km ### Getting around - Almaty Station - 37 min drive - Almaty (ALA-Almaty Intl.) - 43 min drive ### Restaurants - ‪Auyl - ‬7 min drive - ‪Qzen - ‬9 min drive - ‪Haragun - ‬11 min drive - ‪Apa Katya - ‬11 min drive - ‪Mooz Medeu - ‬6 min drive ## About this property ### Samal Resort & Spa Luxury hotel located in Medeu District Take advantage of a free breakfast buffet, a rooftop terrace, and a coffee shop/cafe at Samal Resort & Spa. Indulge in a body scrub, a facial, and hydrotherapy at Spa Centre Samal, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar. You'll also enjoy perks such as: - An indoor pool along with sun loungers - Free self parking - A roundtrip airport shuttle (surcharge), express check-out, and express check-in - Free newspapers, luggage storage, and laundry services Room features All guestrooms at Samal Resort & Spa have perks such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes. Extra amenities include: - Hypo-allergenic bedding and rollaway/extra beds (surcharge) - Bathrooms with bidets and tubs or showers - Flat-screen TVs with cable channels and DVD players - Daily housekeeping, desks, and phones ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/4000000/3780000/3779100/3779020/f6eb2b85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Tulip Almaty Medeu District - Pool - Hot tub - Breakfast included - Spa 8.8 Excellent 60 reviews CA $294 CA $330 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=3779020&PinnedHotelID=3779020&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/7000000/6850000/6844400/6844356/4d4bba30.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Ritz-Carlton, Almaty Bostandyk District - Pool - Spa - Pet-friendly - Parking included 9.6 Exceptional 76 reviews CA $735 CA $823 total includes taxes & fees Nov 1 - Nov 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=6844356&PinnedHotelID=6844356&HadPinnedHotel=true®ionId=-1&adults=2) ![Lounge](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/bc96080e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swissôtel Wellness Resort Alatau Almaty Nauryzbay District - Pool - Spa - Kids pool - Parking included 8.4 Very good 38 reviews CA $219 CA $245 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=71039818&PinnedHotelID=71039818&HadPinnedHotel=true®ionId=-1&adults=2) ![Miscellaneous](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/427e707d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Almaty City Center Almaly District - Hot tub - Spa - Parking included - Free WiFi 9.2 Wonderful 79 reviews CA $217 CA $243 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=23226445&PinnedHotelID=23226445&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch served; Modern European cuisine, alfresco dining ](https://images.trvl-media.com/lodging/78000000/77990000/77982400/77982396/af638fcb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Reikartz Sky Almaty Almaly District - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 25 reviews CA $126 CA $141 total includes taxes & fees Oct 23 - Oct 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=77982396&PinnedHotelID=77982396&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/108000000/107290000/107283300/107283256/99a81872.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mosh Mosh Boutique Hotel Bostandyk District - Free WiFi - Restaurant - Breakfast available - Bar 8.0 Very good 1 review CA $91 CA $104 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=107283256&PinnedHotelID=107283256&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/6000000/5240000/5233900/5233850/f597f1bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Donatello Boutique Hotel Medeu District - Spa - Parking included - Free WiFi - Restaurant 7.0 Good 2 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=5233850&PinnedHotelID=5233850&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room, Mountain View](https://images.trvl-media.com/lodging/92000000/91860000/91856500/91856444/32b7315f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tenir Eco Hotel Medeu District - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 2 reviews CA $363 CA $407 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=91856444&PinnedHotelID=91856444&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/117000000/116750000/116743200/116743148/61d3331b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Qazaq Auyl Medeu District - Breakfast included - Parking included - Free WiFi - Restaurant 10 Exceptional 2 reviews CA $295 CA $331 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=116743148&PinnedHotelID=116743148&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/10000000/9330000/9330000/9329904/4307e8e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Park Hotel Almaty Turksib District - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 59 reviews CA $97 CA $108 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=9329904&PinnedHotelID=9329904&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Roundtrip airport shuttle (surcharge) on request - Free self parking on site ### Food and drink - Free buffet breakfast available daily 7:00 AM to 11:00 AM - 2 restaurants - A bar/lounge - A coffee shop/cafe ### Restaurants on site - Roof Restaurant - Samal Restaurant ### Things to do - Full-service spa - Gym - Indoor pool - Sauna - Steam room ### Family friendly - DVD player - Indoor pool - Laundry facilities - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Wedding services ### Outdoors - In a national park - In the mountains - Pool loungers - Rooftop terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Facials - Hot stone massages - Hydrotherapy - Sauna - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible path to elevator ### More - 5 floors - Built in 2011 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Bathtub or shower - Bidet - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - DVD player - Flat-screen TV with cable/satellite channels ### Food and drink - 24-hour room service - Minibar ### More - Air conditioning (climate-controlled) - Desk - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: midnight Early check-in subject to availability An early check-in fee will be charged Express check-in available ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 3 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for KZT 9000 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: KZT 6500 per person (one way) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: KZT 9000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash ### We should mention If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Samal Almaty Samal Resort Almaty Samal Resort Spa Samal Resort & Spa Hotel Samal Resort & Spa Almaty Samal Resort & Spa Hotel Almaty ## Frequently asked questions ### Does Samal Resort & Spa have a pool? > Yes, this property has an indoor pool. ### Is Samal Resort & Spa pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Samal Resort & Spa? > Self parking is free at this property. ### What time is check-in at Samal Resort & Spa? > Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). ### What time is check-out at Samal Resort & Spa? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Does Samal Resort & Spa provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of KZT 6500 per person applies. ### Where is Samal Resort & Spa located? > Located in Medeu District, this luxury hotel is within 3 mi (5 km) of Shymbulak Ski Resort, Medeo, and Medeu Stadium. Dostyk Plaza and Almaty Tower are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Samal Resort & Spa Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 21 8 - Good 17 6 - Okay 2 4 - Poor 0 2 - Terrible 2 ### 9.2/10 Cleanliness ### 8.6/10 Staff & service ### 8.8/10 Amenities ### 8.6/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### Lyubov Aug 13, 2022 ##### Lyubov Stayed 3 nights in Aug 2022 ### 10/10 Excellent #### Lazzat May 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything good ##### Lazzat Stayed 5 nights in Apr 2022 ### 10/10 Excellent #### Dina Apr 17, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Quiet, beautiful hotel very close to mountains Great place with amazing view, in a walking distance to Medeo. My room was very nice, clean and in a good condition. There is spa and pool (which I didnt visit as prefered to walk to the mountains). The view from rooftop terrace is breathtaking. Having breakfast there was a pure pleasure. A 100% recommendation ![](https://a.travel-assets.com/ugc/hotel-reviews/72466EDB5BC265ED2782167C8F250472071E25281650217875169.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/99704284F33702F2C45FC3B2328A15347EA5BBB61650217924933.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dina Stayed 1 night in Apr 2022 ### 8/10 Good #### Michiel Mar 13, 2022 Liked: Staff & service, property conditions & facilities, room comfort Great and comfortable stay. Swimming pool needs a bit of repair here and there. ##### Michiel Stayed 1 night in Mar 2022 ### 8/10 Good #### Klemens Sep 18, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Klemens Stayed 1 night in Sep 2021 ### 2/10 Terrible #### Anatoliy Jul 13, 2021 ##### Anatoliy Stayed 1 night in Jul 2021 ### 10/10 Excellent #### Oguzhan Jun 23, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Oguzhan Stayed 12 nights in May 2021 ### 2/10 Terrible #### Zhaniya Jun 6, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Zhaniya Stayed 1 night in Jun 2021 ### 8/10 Good #### Liubov May 3, 2021 Liked: Cleanliness, staff & service, room comfort #### Отличное место для отдыха Отель выбирали по максимальной доступности к курорту Чимбулак, но что б и в город можно было выехать в любое время. Отель довольно уютный, чистый, имеется СПА -комплекс, очень приятно после катания на лыжах , хорошо прогреться в сауне и поплавать в бассейне .Комнаты тёплые, убирают ежедневно. Завтраки обычные, но все необходимое есть. При заселении в нашей комнате был запах сигарет, т.к мы были с детьми, попросили комнату заменить, на ресепшн сказали комнат в наличии нет, поэтому пришлось пару дней проветривать комнату. В душевой и ванне забился слив и вода плохо уходила В общем , пребыванием остались довольны и если поедем ещё раз, то выберем этот же отель. ![](https://a.travel-assets.com/ugc/hotel-reviews/9C3E246456B7039609DC560BDDF7D766F8FBCB671620050492880.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Liubov Stayed 5 nights in Feb 2021 ### 10/10 Excellent #### Mohamed Mar 2, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Au-delà des attentes. Très bon établissement. Personnel toujours disponible et prévenant. Beau Spa avec piscine, jacuzzi, hammam et sauna. Petit déjeuner à volonté même si le choix est un peu limité. A faire. ![](https://a.travel-assets.com/ugc/hotel-reviews/BAD3D0436D4D4BEC29BE739B4E9E30A5D415CAD91583167624670.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/37CA8CF723DA85E347FE729C87A669AFB5566E481583167627389.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mohamed Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Günter Jan 30, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Günter Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Mikhail Dec 23, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Очень доброжелательный персонал, ухоженное здание. ##### Mikhail Stayed 4 nights in Dec 2019 ### 8/10 Good #### Bolat May 30, 2019 Liked: Cleanliness, staff & service ##### Bolat Stayed 1 night in May 2019 ### 10/10 Excellent #### Verified traveller May 27, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice mountain resort, easy to get to and well managed and appointed. ##### Verified traveller Stayed 1 night in May 2019 ### 8/10 Good #### Verified traveller Mar 4, 2019 Liked: Staff & service, amenities, property conditions & facilities der Frühstück war nicht besonders gut, ansonsten ok ##### Verified traveller Stayed 2 nights in Feb 2019 ### 10/10 Excellent #### Verified traveller Dec 21, 2018 Liked: Cleanliness, staff & service, property conditions & facilities Good place to stay Ggggggoooooddddd Placereeeeeeeeeee ##### Verified traveller Stayed 3 nights in Dec 2018 ### 10/10 Excellent #### William Dec 18, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good stay , again , at Samal This was my 10th stay over last 9 years. Anybody visiting Almaty will like the hotel and Spa services. Great service and assistance by the hotel staff. Out of main town and in the mountains it has great views with a real get away feel . ##### William Stayed 7 nights in Dec 2018 ### 8/10 Good #### Craig Aug 4, 2018 Liked: Cleanliness, staff & service, property conditions & facilities #### Mountain Retreat The location is amazing if you have your own transport. The Medeu ice rink and Shymbulak Resort are minutes away by car. The staff were very helpful and friendly. The rooms were clean. Breakfast was vast. ##### Craig Stayed 3 nights in Jul 2018 ### 10/10 Excellent #### Verified traveller May 19, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Insider Tip ! We will come again Great Hotel, wonderful location in the middle if the mountains, friendly Staff Big rooms, clean and tidy, super spa ![](https://a.travel-assets.com/ugc/hotel-reviews/s1062-pe500b250-5b8b-11e8-991c-0242a8c09ebc-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s75-pe5333400-5b8b-11e8-9e2f-02427cbe7472-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 5 nights in May 2018 ### 10/10 Excellent #### David, Almaty Mar 10, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Easy getaway in Almaty Went in the afternoon and stayed one night. Two couples surprised husband of another couple for his birthday. Had a great relaxing time, wonderful dinner, and a good night’s sleep. ##### David Stayed 1 night in Mar 2018 ### 10/10 Excellent #### Karin, Gwangju, South Korea Oct 8, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable, relaxing hotel near the mountains. We enjoyed our stay immensely. The spa was very relaxing, and the room was comfortable. Samal resort was a great place to enjoy the fall colors near Almaty city. ##### Karin Stayed 1 night in Oct 2017 ### 6/10 Okay #### Verified traveller Sep 11, 2017 Liked: Cleanliness Disliked: Staff & service #### Poorly managed, very much short of 4 stars In theory this can be 4+ stars luxury resort but it seems not managed well. Few examples of what should not be acceptable for 4 star hotels; 1. Lift stopped working after first day and was not repaired for rest of the week. Reception didn't seem to care and didn't even apologise or indicate if/when it will be repaired. 2. Advertised as SPA resort but for whole duration of my stay it was not possible to book any massage or treatment as SPA staff was busy yet the hotel was nearly empty. Then it turned out SPA staff is shared with some other location and probably can't be bothered traveling to this remote out of city location for just 1 customer in nearly empty hotel. 3. Wifi signal was solid but internet connection behind it disappeared for last 2 days of my stay, was never fixed. 4. Steam room was closed for 'urgent maintenance' for whole duration of stay and no signs of anyone performing any maintenance. 5. Telephone in room didn't work so every time there is an issue (of which there were plenty) walk up and down 4 floors (also no elevator) 6. When power goes out for few hours (normal in Kazachstan) the emergency generators kicks in but only powers the lights, no power sockets so this means minibar freezer melts causing a little flood and if your smartphone is empty you have no way of recharging it 7. Before I submitted a correction on google maps, even the location coordinates were off by >1km further away in the street causing issues with Uber and taxi pickups... ##### Verified traveller Stayed 4 nights in Sep 2017 ### 10/10 Excellent #### william Jun 10, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Favourite Almaty hotel Really comfortable stay. I have come many times over the last 5 years and really enjoy staying here. Good spar facilities and wonderful mountain views. friendly and supportive staff. Reasonable breakfast and lunch/dinner menu. Will be going again. ##### william Stayed 7 nights in Jun 2017 ### 8/10 Good #### Jules May 14, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mooie omgeving Prima hotel ##### Jules ### 10/10 Excellent #### Verified traveller May 2, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort excellent hotel, beautiful view, very good service ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [Saint Andrews Inn & Suites](https://www.expedia.ca/St-Andrews-Hotels-Saint-Andrews-Inn-Suites.h3964885.Hotel-Information) > > [Hotels in Santa Monica](https://www.expedia.ca/Santa-Monica-Hotels.d3220.Travel-Guide-Hotels) > > [Shibuya Granbell hotel](https://www.expedia.ca/Tokyo-Hotels-Shibuya-Granbell-Hotel.h8150500.Hotel-Information) > > [Coast Prince George Hotel by APA](https://www.expedia.ca/Prince-George-Hotels-Coast-Prince-George-Hotel-By-APA.h5710092.Hotel-Information) > > [Meliá Orlando Celebration](https://www.expedia.ca/Orlando-Hotels-Melia-Orlando-Celebration.h1759572.Hotel-Information) > > [The Accord Metropolitan](https://www.expedia.ca/Chennai-Hotels-The-Accord-Metropolitan.h1209167.Hotel-Information) > > [Fairmont Monte Carlo](https://www.expedia.ca/Monaco-Hotels-Fairmont-Monte-Carlo.h27281.Hotel-Information) > > [Cottages Summerside](https://www.expedia.ca/Summerside-Cottages.d10610-aaCottages.Travel-Guide-Accommodation) > > [Hotels in Vancouver](https://www.expedia.ca/Vancouver-Hotels.d178315.Travel-Guide-Hotels) > > [Comox Valley Inn & Suites](https://www.expedia.ca/Courtenay-Hotels-Comox-Valley-Inn-Suites.h988982.Hotel-Information) > > [Hotels in St. Pierre and Miquelon](https://www.expedia.ca/Destinations-In-St-Pierre-And-Miquelon.d11719.Hotel-Destinations) > > [Minn Asakusa Kappabashi](https://www.expedia.ca/Tokyo-Hotels-Minn-Kappabashi.h90581980.Hotel-Information) > > [Hotels near St. Paul's Hospital](https://www.expedia.ca/St-Pauls-Hospital-Hotels.0-l553248621594916734-0.Travel-Guide-Filter-Hotels) > > [Hotels in Calgary](https://www.expedia.ca/Calgary-Hotels.d178245.Travel-Guide-Hotels) > > [Sandman Hotel & Suites Prince George](https://www.expedia.ca/Prince-George-Hotels-Sandman-Hotel-Suites-Prince-George.h10287.Hotel-Information) > > [Four Points by Sheraton Auckland](https://www.expedia.ca/Auckland-Hotels-Four-Points-By-Sheraton-Auckland.h21512065.Hotel-Information) > > [Hotels in Nha Trang](https://www.expedia.ca/Nha-Trang-Hotels.d6054439.Travel-Guide-Hotels) > > [Hotels in Kelowna](https://www.expedia.ca/Kelowna-Hotels.d3997.Travel-Guide-Hotels) > > [All Inclusive Resorts and Hotels in Guatemala](https://www.expedia.ca/Destinations-In-Guatemala-All-Inclusive-Hotel.0-0-d71-tAllInclusiveHotel.Hotel-Filter-Destinations) ### Flights > [Flights from Cassidy (YCD) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/ycd/las/nanaimo-to-las-vegas) > > [Flights from Pearson Intl. to NYC-All Airports](https://www.expedia.ca/lp/flights/yyz/nyc/toronto-to-new-york) > > [Flights from Cancun (CUN) to Chihuahua (CUU)](https://www.expedia.ca/lp/flights/cun/cuu/cancun-to-chihuahua) > > [flights from ogdensburg intl airport](https://www.expedia.ca/lp/airports/ogs/flights-from-ogdensburg-intl-airport) > > [Flights from Kitchener (YKF) to Kenora (YQK)](https://www.expedia.ca/lp/flights/ykf/yqk/kitchener-to-kenora) > > [Flights from Toronto (YYZ) to Athens (ATH)](https://www.expedia.ca/lp/flights/yyz/ath/toronto-to-athens) > > [Flights from Ahmedabad (AMD) to Saskatoon (YXE)](https://www.expedia.ca/lp/flights/amd/yxe/ahmedabad-to-saskatoon) ### Packages > [Mexico](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/117/Mexico)