Title: Mercure Almaty City Center (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=23226445&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure Almaty City Center Travelers find a peaceful retreat in this eco-certified hotel where they can enjoy international dining, wellness services, and modern amenities in Almaly District ## Photo gallery for Mercure Almaty City Center ![Lobby lounge - Mercure Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/8e9485ae.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Turkish bath, massages - Mercure Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/a9bc0c4d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - Mercure Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/7fa391e3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Turkish bath, massages - Mercure Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/351f9f4e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, free minibar items, in-room safe, desk - Mercure Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/06db46fa.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Mercure Almaty City Center in Almaly District offers a tranquil base for exploring. Enjoy massages at the spa, diverse cuisines at two restaurants, and a gym. Free WiFi, laundry facilities, and self-parking are available. ## Reviews 9.2 Wonderful ## Popular amenities - Hot tub - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Feb. 23 - Feb. 24](https://www.expedia.ca/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=23226445&PinnedHotelID=23226445&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=23226445&PinnedHotelID=23226445&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb. 24 - Feb. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=23226445&PinnedHotelID=23226445&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=23226445&PinnedHotelID=23226445&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb. 27 - Mar. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=23226445&PinnedHotelID=23226445&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=23226445&PinnedHotelID=23226445&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 6 - Mar. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=23226445&PinnedHotelID=23226445&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=23226445&PinnedHotelID=23226445&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Standard Room, 1 Double Bed ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/87446c2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed 8.0 Very good 3 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Minibar (some free items) LED TV Pillow menu - 323 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room, 2 Twin Beds ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/31e23e7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Twin Beds 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Minibar (some free items) LED TV Pillow menu - 323 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Standard Room, 2 Queen Beds ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/31e23e7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Minibar (some free items) LED TV Pillow menu - 323 sq ft - Sleeps 3 - 2 Queen Beds ### View all photos for Standard Double Room, 2 Double Beds ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/560f25ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Double Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Minibar (some free items) LED TV Pillow menu - 323 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Privilege King Suite with Sofa ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/f3d1a2c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege King Suite with Sofa ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Minibar (some free items) LED TV Pillow menu - 646 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Privilege Room with 1 Double Bed ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/87446c2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege Room with 1 Double Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Minibar (some free items) LED TV Pillow menu - 323 sq ft - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Mercure-Almaty-City-Center.h23226445.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Mercure-Almaty-City-Center.h23226445.Hotel-Information) ## About the area Located in Almaly District, a neighborhood in Almaty, Mercure Almaty City Center is in a shopping district. The area's natural beauty can be seen at 28 Panfilov Heroes Memorial Park and Nedelka Park, while Gabit Musrepov Kazakh Theatre for Children and Youth and Museum of Kazakh Musical Instruments are cultural highlights. Aqua Park and Fantasy World Almaty are also worth visiting. Explore all the area has to offer with horse riding and hiking/biking trails. [Visit our Almaty travel guide](https://www.expedia.ca/Almaty.dx354) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.26440%2C76.93962&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=9IWkYL_dRcSZEuurlTaSNRrfPQA=) 53 Abylai Khan Avenue, Almaty, 50004 ### What's nearby - Gabit Musrepov Kazakh Theatre for Children and Youth 3 min walk \- 0.3 km - MEGA Park 10 min walk \- 0.9 km - Zenkov Cathedral 14 min walk \- 1.2 km - Panfilov Park 19 min walk \- 1.6 km - Almaty Opera House 3 min drive \- 2.3 km ### Getting around - Almaly 7 min drive - Almaty Station 13 min walk - Almaty (ALA-Almaty Intl.) 31 min drive ### Restaurants - Starbucks 5 min walk - City 4 min walk - Line Brew Reserve 2 min walk - Sandyq 3 min walk - Чайхана Navat 3 min walk ## About this property ### Mercure Almaty City Center Upscale hotel located in Almaly District A hair salon, a library, and laundry facilities are just a few of the amenities provided at Mercure Almaty City Center. Hit the slopes at this hotel featuring ski-in/ski-out access. Treat yourself to a massage at the onsite spa. Be sure to enjoy lunch, dinner, and international cuisine at the two on-site restaurants. In addition to a bar and a gym, guests can connect to free in-room WiFi. Other perks include: - Free self parking - Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge) - An electric car charging station, babysitting (surcharge), and ATM/banking services Room features All 117 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning. Other conveniences in all rooms include: - Free infant beds and free extra beds - Recycling, LED light bulbs, and eco-friendly cleaning products - Eco-friendly toiletries, bathtubs, and bidets - 42-inch LED TVs with digital channels - Coffee/tea makers, fans, and daily housekeeping ### Awards and affiliations Eco-Certified Property This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/72000000/71740000/71734900/71734830/5795fa28.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Almaty Jetisu Almaly District - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 113 reviews CA $120 CA $139 total includes taxes & fees Feb 28 - Mar 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=71734830&PinnedHotelID=71734830&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/3a17ddad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Almaty City Center Medeu District - Pool - Spa - Pet friendly - Parking included 8.8 Excellent 153 reviews CA $150 CA $174 total includes taxes & fees Mar 18 - Mar 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/3000000/2240000/2232600/2232593/8361d1f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kazakhstan Medeu District - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 308 reviews CA $150 CA $174 total includes taxes & fees Mar 26 - Mar 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=2232593&PinnedHotelID=2232593&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/7dc4d3b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swissôtel Wellness Resort Alatau Almaty Nauryzbay District - Pool - Spa - Kids pool - Parking included 8.4 Very good 38 reviews CA $238 CA $276 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=71039818&PinnedHotelID=71039818&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and dinner served, Modern European cuisine](https://images.trvl-media.com/lodging/74000000/73070000/73068800/73068778/675275fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Living Almaty Jetisu Almaly District - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 15 reviews CA $181 CA $210 total includes taxes & fees Feb 27 - Feb 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=73068778&PinnedHotelID=73068778&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/38000000/37060000/37053000/37052984/2646c6c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree by Hilton Almaty Almaly District - Pool - Spa - Kids pool - Parking included 8.4 Very good 44 reviews CA $241 CA $279 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=37052984&PinnedHotelID=37052984&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/117000000/116750000/116743200/116743148/61d3331b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Qazaq Auyl Medeu District - Breakfast included - Parking included - Free WiFi - Restaurant 9.8 Exceptional 9 reviews CA $340 CA $394 total includes taxes & fees Mar 3 - Mar 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=116743148&PinnedHotelID=116743148&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/e486f3e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hotel Tien Shan Medeu District - Pool - Breakfast included - Spa - Parking included 8.6 Excellent 321 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, open 7:00 AM to 11:00 PM, sun loungers](https://images.trvl-media.com/lodging/5000000/4470000/4461900/4461877/388318d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rahat Palace Hotel Bostandyk District - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 224 reviews CA $164 CA $193 total includes taxes & fees Mar 17 - Mar 18 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=4461877&PinnedHotelID=4461877&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/1000000/700000/695800/695798/e22630b5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Dostyk Hotel Medeu District - Pool - Hot tub - Spa - Pet friendly 9.2 Wonderful 134 reviews CA $273 CA $317 total includes taxes & fees Feb 27 - Feb 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=695798&PinnedHotelID=695798&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=23226445&PinnedHotelID=23226445&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=23226445,71734830,32533816,2232593,71039818) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Limited onsite self parking ### Food and drink - Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 10,000 per person - 2 restaurants - A bar/lounge - Snack bar/deli ### Restaurants on site - Barkhan - Gourdet ### Things to do - Bicycle rentals - Full-service spa - Gym - Hot tub - Library - Sauna - Ski-in/ski-out access - Steam room ### Family friendly - Babysitting (surcharge) - Free rollaway/extra bed - In-room crib - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Business services - Business center - Computer station - Meeting rooms ### Full-service spa - Massage - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator - Handrails in stairways - Hardwood flooring in room - Stair-free path to entrance - Well-lit path to entrance ### More - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas (fines apply) - Double-glazed windows - Humane treatment of captive wild animals - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Free crib - Free rollaway/extra bed - Pillow menu - Premium bedding ### Bathroom - Bathrobes - Bathtub - Bidet - Slippers - Towels provided ### Entertainment - 42-inch LED TV with digital channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Free minibar (limited items) ### More - Access via exterior corridors - Air conditioning - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Desk chair - Eco-friendly toiletries - Fan - Iron/ironing board on request - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children aged 12 and younger eat free breakfast Free rollaway/extra beds Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately KZT 10000 per person - Airport shuttle fee: KZT 10000 per vehicle (one-way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) ### We should mention If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Mercure Almaty City Center Hotel Mercure Almaty City Center Mercure Almaty City Center Hotel Mercure Almaty City Center Almaty Mercure Almaty City Center Hotel Almaty ## Frequently asked questions ### Is Mercure Almaty City Center pet-friendly? ### How much does it cost to stay at Mercure Almaty City Center? ### How much is parking? ### What time is check-in at Mercure Almaty City Center? ### What time is check-out at Mercure Almaty City Center? ### Does Mercure Almaty City Center provide a shuttle to the airport? ### Where is Mercure Almaty City Center located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Mercure Almaty City Center Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Location ### 8.8 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 56 8 - Good 20 6 - Okay 3 4 - Poor 2 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### bruno Aug 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great modern hotel in the center of Almaty Great modern hotel in the center of town. Very friendly and helpful staff. There was minimal hot water in the shower, otherwise everything was perfect. ##### bruno Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Margarita Nov 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly staff, great room, fantastic breakfast. ##### Margarita Stayed 1 night in Sep 2024 ### 6/10 Okay #### Safwan Dec 8, 2025 Liked: Cleanliness, property conditions & facilities The hotel is average, they refused to give me additional towels, saying I can only have one and when it is used then I can request another. Which is bizarre!! Breakfast is below poor, the scrambled eggs where ice cold (not even lukewarm) bread stale and hard like rocks, I asked for sunny side up, they came drenched with oil and burnt below, the coffee was not good at all either. On the upside, room was spacious and clean. The heating system is a bit tricky needs to be adverted frequently, because the settings kept changing on their own! ##### Safwan Stayed 4 nights in Dec 2025 ### 8/10 Good #### Niso Nov 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice! ##### Niso Stayed 1 night in Nov 2024 ### 8/10 Good #### Timur Oct 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Coffee machine for breakfast should be improved. ![](https://a.travel-assets.com/ugc/hotel-reviews/ccdd5546-5d53-4775-952e-27eb4fed2cf6-1760401129090.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Timur Stayed 1 night in Oct 2025 ### 10/10 Excellent #### John Jun 25, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loved it! Amazing stay... I didn’t want to leave! ##### John Stayed 1 night in Jun 2018 ### 2/10 Terrible #### Verified traveller Feb 5, 2023 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### Avoid. Not 4-star. Not 9.0 rating. I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid. ##### Verified traveller Stayed 5 nights in Jan 2023 ### 8/10 Good #### Andreas Mar 30, 2024 Liked: Property conditions & facilities Macht alles einen neuen Eindruck. Nachteile waren lediglich: kaum noch Wasserdruck wenn man wirklich warm duschen möchte, Klimaanlage war im März bei 22 grad draußen nicht anzuschalten was im Zimmer 28 grad mit sich brachte, Bar in der Lobby unverhältnismäßig teuer für das preislevel in der Stadt, Beispiel 1 lokal Bier 7,90 EUR ##### Andreas Stayed 4 nights in Mar 2024 ### 8/10 Good #### Feruza Dec 3, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun. ##### Feruza Stayed 3 nights in Jun 2021 ### 4/10 Poor #### Sabina Oct 18, 2021 Disliked: Staff & service, amenities Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting. ##### Sabina Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Kamshat Mar 30, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Отличный персонал Отличный отель и очень отзывчивый персонал. У ребёнка был день рождения, его поздравили тортиком, нам продлили проживание до 16.00 бесплатно и предоставили бесплатный завтрак сыну. Спасибо отелю ##### Kamshat Stayed 1 night in Mar 2021 ### 10/10 Excellent #### MUHAMMET Feb 20, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Temiz bir otel, merkeze de yakın. ##### MUHAMMET Stayed 3 nights in Feb 2021 ### 10/10 Excellent #### teodor Nov 28, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### This is my 4th stay at this property I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure ##### teodor Stayed 2 nights in Oct 2020 ### 10/10 Excellent #### teodor Oct 8, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect for walking around city center Almaty Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service ##### teodor Stayed 1 night in Oct 2020 ### 8/10 Good #### Didar Jun 17, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Неповторимый интерьер Классное расположение, очень близко к арбату и пешеходной улице Панфилова. Номера оформленый в казахских орнаментах, прямо очень красиво! ##### Didar Stayed 1 night in Jun 2020 ### 8/10 Good #### Yoshie Feb 21, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance. ##### Yoshie Stayed 4 nights in Feb 2020 ### 10/10 Excellent #### Alexey Jan 22, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Отличный отель с отличным местоположением Отличный отель с большими номерами и прекрасным местоположением, очень рекомендую. ##### Alexey Stayed 2 nights in Oct 2019 ### 10/10 Excellent #### ATUL Dec 12, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems. ##### ATUL Stayed 2 nights in Dec 2019 ### 10/10 Excellent #### Verified traveller Nov 30, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property Great propertyGreat propertyGreat property Great propertyGreat property ##### Verified traveller Stayed 7 nights in Nov 2019 ### 10/10 Excellent #### Zekeriya Oct 14, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Herşey güzel Otel çok güzel. Herkese tavsiye ediyorum. ##### Zekeriya Stayed 3 nights in Oct 2019 ### 6/10 Okay #### Verified traveller Oct 13, 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### Great hotel mostly except issues at check out My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond. ##### Verified traveller Stayed 3 nights in Oct 2019 ### 10/10 Excellent #### Farouk k Oct 12, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort GOOD ##### Farouk k Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Verified traveller Sep 8, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Had 6 nights at the hotel. Modern, clean and great service. Excellent ##### Verified traveller Stayed 1 night in Sep 2019 ### 8/10 Good #### Se Young Sep 4, 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### 전반적으로 좋아요! 오픈한지 얼마 않되서 그런지 깨끗하고 좋았어요. 전반적으로 직원들도 친절하고 좋았지만 다리미와 다리미판을 요청했는데 준다고 하더니 갑자기 없다고 못 준다고 하더라구요. 그것도 몇 시간 지난 후 재 요청하니 그제서야 없다고 ㅜㅜ 공항에서는 15분 정도 호텔에서 도보 5분 정도에 마트와 아르바트 거리 같은? 스트리가 있어서 저녁에는 버스킹도 하고 인파가 많아요. 크지 않지면 쇼핑몰도 있어요! ##### Se Young Stayed 1 night in Aug 2019 ### 10/10 Excellent #### Verified traveller Aug 18, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Really well located. Brand new and great service. Good breakfast. Nice spa. Good rooms ##### Verified traveller Stayed 3 nights in Aug 2019 ## Expedia's Latest Trends ### Hotels > [Oceanfront Hotels in Wilmington](https://www.expedia.ca/Wilmington-Hotels-Oceanfront-Hotels.0-0-d1587-tOceanfrontHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Andover](https://www.expedia.ca/Andover-Hotels.d5997.Travel-Guide-Hotels) > > [Palmetto Eliptic 1002](https://www.expedia.ca/Cartagena-Hotels-PALMETTO-ELIPTIC-1002.h38330956.Hotel-Information) > > [Hotels near North York Centre Station](https://www.expedia.ca/North-York-Centre-Station-Hotels.d6212670.Travel-Guide-Hotels) > > [City Gate Guest House](https://www.expedia.ca/London-Hotels-CITY-VIEW.h99792122.Hotel-Information) > > [Hotels near Bridgeport Station](https://www.expedia.ca/Bridgeport-Station-Hotels.d6215518.Travel-Guide-Hotels) > > [Hotels in Tillsonburg](https://www.expedia.ca/Tillsonburg-Hotels.d59244.Travel-Guide-Hotels) > > [Comfort Hotel Astana](https://www.expedia.ca/Nur-Sultan-Hotels-Comfort-Hotel-Astana.h16776932.Hotel-Information) > > [Hotels with a Pool in Waterford](https://www.expedia.ca/Waterford-Hotels-Hotel-With-Pool.0-0-d553248635975851809-tHotelwithPool.Travel-Guide-Filter-Hotels) > > [Grand Mildom Hotel](https://www.expedia.ca/Almaty-Hotels-Grand-Mildom-Hotel.h90493655.Hotel-Information) > > [Oceanfront Hotels in Merritt Island](https://www.expedia.ca/Merritt-Island-Hotels-Oceanfront-Hotels.0-0-d8824-tOceanfrontHotels.Travel-Guide-Filter-Hotels) > > [Radisson Hotel, Astana](https://www.expedia.ca/Nur-Sultan-Hotels-Radisson-Hotel.h1604256.Hotel-Information) > > [Chalets Thones](https://www.expedia.ca/Thones-Chalets.d6050198-aaChalets.Travel-Guide-Accommodation) > > [Hotels in Covide](https://www.expedia.ca/Covide-Hotels.d553248635976386459.Travel-Guide-Hotels) > > [Swissôtel Wellness Resort Alatau Almaty](https://www.expedia.ca/Almaty-Hotels-Swissotel-Wellness-Resort-Alatau-Almaty.h71039818.Hotel-Information) > > [Keremet Hotel](https://www.expedia.ca/Almaty-Hotels-Keremet-Hotel.h21521392.Hotel-Information) > > [Hotels in Mississauga](https://www.expedia.ca/Mississauga-Hotels.d7954.Travel-Guide-Hotels) > > [Lodges Detroit](https://www.expedia.ca/Detroit-Lodges.d553248635146468338-aaLodges.Travel-Guide-Accommodation) ### Flights > [Flights from Jeju City (CJU) to Busan (PUS)](https://www.expedia.ca/lp/flights/cju/pus/jeju-to-busan) > > [Flights from Richmond (YVR) to Whitehorse (YXY)](https://www.expedia.ca/lp/flights/yvr/yxy/vancouver-to-whitehorse) > > [Emirates Mississauga (YYZ) to Dubai (DXB) flights](https://www.expedia.ca/lp/flight-routes/emirates-from-pearson-intl-to-dubai-intl/ek/yyz/dxb) > > [Flights from Toronto, ON (YYZ-Pearson Intl.) to Jasper, AB (YJP-Hinton)](https://www.expedia.ca/lp/flights/yyz/yjp/toronto-to-jasper) > > [Flights from Sishen (SIS) to Penang (PEN-Penang Intl.)](https://www.expedia.ca/lp/flights/sis/pen/sishen-to-penang) > > [Flair Airlines Winnipeg (YWG) to Richmond (YVR) flights](https://www.expedia.ca/lp/flight-routes/flair-airlines-from-winnipeg-james-armstrong-richardson-intl-to-vancouver-intl/f8/ywg/yvr) ### Cars ### Packages > [Palawan Vacations](https://www.expedia.ca/Palawan.d601955.Destination-Travel-Guides)