Title: Tru By Hilton Albany Crossgates Mall - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=26946845&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Tru By Hilton Albany Crossgates Mall Travelers gather around the welcoming lobby fireplace at this Albany hotel, where billiards games and fitness activities create a social atmosphere for guests ## Photo gallery for Tru By Hilton Albany Crossgates Mall ![Indoor pool - Tru By Hilton Albany Crossgates Mall (Albany)](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/21fd7f26.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Tru By Hilton Albany Crossgates Mall (Albany)](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/7181ab3e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Tru By Hilton Albany Crossgates Mall (Albany)](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/205d7c78.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Tru By Hilton Albany Crossgates Mall (Albany)](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/d7056a21.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, blackout drapes, iron/ironing board - Tru By Hilton Albany Crossgates Mall (Albany)](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/c7105afd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Tru By Hilton Albany Crossgates Mall offers comfort and activity in vibrant common areas. Guests enjoy complimentary breakfast, an indoor pool, and a fitness center. The property provides WiFi throughout, and the friendly staff consistently receives positive feedback. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Parking included - Free WiFi - Air conditioning ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 19 of 19 rooms ### View all photos for Room, 1 King Bed ![Premium bedding, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/aa903755.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed 9.2 Wonderful 30 reviews ### Highlights Air conditioning Free cribs/infant beds Smart TV Blackout drapes/curtains Premium bedding Eco-friendly toiletries Hair dryer Private bathroom - 231 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 2 Queen Beds ![Premium bedding, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/fb72db2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds 9.4 Exceptional 36 reviews ### Highlights Air conditioning Free cribs/infant beds Smart TV Blackout drapes/curtains Premium bedding Eco-friendly toiletries Hair dryer Private bathroom - Sleeps 4 - 2 Queen Beds ### View all photos for Room, 1 King Bed, Accessible, Bathtub ![Premium bedding, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/8da607dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Accessible, Bathtub 10.0 Exceptional 1 review ### Highlights Air conditioning Free cribs/infant beds Smart TV Blackout drapes/curtains Premium bedding Eco-friendly toiletries Hair dryer Private bathroom - 231 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing) ![Premium bedding, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/8da607dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Accessible, Bathtub (Hearing) 8.0 Very good 1 review ### Highlights Air conditioning Free cribs/infant beds Smart TV Blackout drapes/curtains Premium bedding Eco-friendly toiletries Hair dryer Private bathroom - 369 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 King Bed, Accessible (Hearing) ![Premium bedding, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/e6fa36d9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Accessible (Hearing) 9.6 Exceptional 7 reviews ### Highlights Air conditioning Free cribs/infant beds Smart TV Blackout drapes/curtains Premium bedding Eco-friendly toiletries Hair dryer Private bathroom - 231 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower) ![Premium bedding, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/fb72db2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, Accessible (Roll-In Shower) 10.0 Exceptional 2 reviews ### Highlights Air conditioning Free cribs/infant beds Smart TV Blackout drapes/curtains Premium bedding Eco-friendly toiletries Hair dryer Private bathroom - 399 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Room, 2 Queen Beds, Accessible (Hearing) ![Premium bedding, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/fb72db2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, Accessible (Hearing) 8.4 Very good 7 reviews ### Highlights Air conditioning Free cribs/infant beds Smart TV Blackout drapes/curtains Premium bedding Eco-friendly toiletries Hair dryer Private bathroom - 399 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Room, 1 King Bed ![Premium bedding, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/fb72db2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed ### Highlights Air conditioning Free cribs/infant beds Smart TV Blackout drapes/curtains Premium bedding Eco-friendly toiletries Hair dryer Private bathroom - Sleeps 2 - 1 King Bed ### King Studio Suite-Hearing Accessible-Non-Smoking - Sleeps 4 ### Studio with 2 Queen Beds-Non-Smoking - Sleeps 6 ### One Bedroom Suite with 2 Queen Beds-Non-Smoking - Sleeps 6 ### View all photos for King Suite-Hearing Accessible-Non-Smoking ![Premium bedding, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/5662c9b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Suite-Hearing Accessible-Non-Smoking - Sleeps 4 ### Suite With 2 Queen Beds-Hearing Accessible-Non Smoking - Sleeps 6 ### Suite With 2 Queen Beds And Bathtub-Mobility Accessible Non-Smoking - Sleeps 6 ### View all photos for 1 King Mobilty/Hearing Access Tub Suite Nosmk ![Bathroom](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/40e6eec4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Mobilty/Hearing Access Tub Suite Nosmk - Sleeps 5 ### One-Bedroom King Suite-Non-Smoking - Sleeps 4 ### 1 King Accessible Bathtub Studio Suite Nosmok - Sleeps 4 ### One-Bedroom King Suite with Roll-in Shower - Sleeps 4 ### King Studio Suite-Non-Smoking - Sleeps 4 ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/16000000/15910000/15903000/15902994/5610d306.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Quinta Inn & Suites by Wyndham Clifton Park/Saratoga Area Clifton Park - Pool - Hot tub - Breakfast included - Pet friendly 8.8 Excellent 1,052 reviews CA $125 CA $137 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Albany-Hotels-La-Quinta-Inn-Suites-By-Wyndham-Clifton-Park.h15902994.Hotel-Information?chkin=2026-2-8&chkout=2026-2-9&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=0a09c2f7-7da6-4a66-b410-f9ba4c0f2e7b&top_cur=CAD) Ad ![Lobby](https://images.trvl-media.com/lodging/28000000/27050000/27042300/27042286/00727909.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Homewood Suites by Hilton Albany Crossgates Mall, NY Albany - Pool - Breakfast included - Pet friendly - Parking included 8.8 Excellent 446 reviews CA $197 CA $225 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Albany-Hotels-Homewood-Suites-By-Hilton-Albany-Crossgates-Mall.h27042286.Hotel-Information?chkin=2026-2-8&chkout=2026-2-9&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=0a09c2f7-7da6-4a66-b410-f9ba4c0f2e7b&top_cur=CAD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6330000/6326100/6326010/467a60cc_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Residence Inn Albany Washington Avenue Dunes - Pool - Breakfast included - Pet friendly - Parking included 8.8 Excellent 445 reviews CA $203 CA $232 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Albany-Hotels-Residence-Inn-Albany-Washington-Avenue.h6326010.Hotel-Information?chkin=2026-2-8&chkout=2026-2-9&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=0a09c2f7-7da6-4a66-b410-f9ba4c0f2e7b&top_cur=CAD) Ad ![Lobby](https://images.trvl-media.com/lodging/1000000/20000/11000/10979/bc679e90.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Marriott Albany Albany - Pool - Free airport shuttle - Free WiFi - Restaurant 8.4 Very good 846 reviews CA $193 CA $221 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Albany-Hotels-Marriott-Albany.h10979.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=0a09c2f7-7da6-4a66-b410-f9ba4c0f2e7b&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlbany-Hotels-Tru-By-Hilton-Albany-Crossgates-Mall.h26946845.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlbany-Hotels-Tru-By-Hilton-Albany-Crossgates-Mall.h26946845.Hotel-Information) ## About the area Located in Albany, Tru By Hilton Albany Crossgates Mall is connected to a shopping center. Travelers who have shopping on the agenda can visit Crossgates Mall and Colonie Center Mall. Henry Hudson Planetarium and Destroyer Escort Historical Museum are also worth visiting. Enjoy the great outdoors with horse riding, mountain biking, and hiking/biking trails, or hop on a bike rental nearby and explore all the area has to offer. [Visit our Albany travel guide](https://www.expedia.ca/Albany.dx603260) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.68673%2C-73.85433&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=r5l1a4qlVRe9BLaW8OUr-Mp8agw=) 1651 Western Avenue, Albany, NY, 12203 ### What's nearby - ![State University at Albany](https://images.trvl-media.com/place/6173155/fde832f5-4ec1-4669-abd9-68321f9dbe2c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) University at Albany 4 min drive \- 2.9 km - Crossgates Mall 3 min walk \- 0.3 km - Regal Crossgates 8 min walk \- 0.7 km - Albany NanoTech Complex 4 min drive \- 3.9 km - Bob Ford Field at Tom & Mary Casey Stadium 5 min drive \- 3.3 km ### Getting around - Albany International Airport Station 9 min drive - Albany Intl. Airport (ALB) 9 min drive ### Restaurants - Starbucks 6 min walk - Dave & Buster's 7 min walk - Maggie McFly’s 6 min walk - Cinnabon 6 min walk - The Standard Restaurant & Lounge 6 min walk ## About this property ### Tru By Hilton Albany Crossgates Mall Hotel near Crossgates Mall You can look forward to a free breakfast buffet, a free manager's reception, and dry cleaning/laundry services at Tru By Hilton Albany Crossgates Mall. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a gym. Other perks include: - An indoor pool - Free self parking - Express check-out, a vending machine, and an elevator - A water dispenser, a billiards/pool table, and a banquet hall - Guest reviews give top marks for the helpful staff Room features All 96 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi. More amenities include: - Recycling and LED light bulbs - Bathrooms with eco-friendly toiletries and tubs or showers - Smart TVs with premium channels - Microwaves, free infant beds, and heating ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/28000000/27050000/27042300/27042286/00727909.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Homewood Suites by Hilton Albany Crossgates Mall, NY Albany - Pool - Breakfast included - Pet friendly - Parking included 8.8 Excellent 446 reviews CA $197 CA $225 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=27042286&PinnedHotelID=27042286&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/7000000/6330000/6326100/6326010/450b7c35.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn Albany Washington Avenue Dunes - Pool - Breakfast included - Pet friendly - Parking included 8.8 Excellent 445 reviews CA $203 CA $232 total includes taxes & fees Feb 8 - 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Pool - Breakfast included - Free airport shuttle - Pet friendly 9.2 Wonderful 1,000 reviews CA $160 CA $183 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=1340609&PinnedHotelID=1340609&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/1000000/20000/18300/18218/49b3fe44.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton Inn Albany-Western Ave/University Area Albany - Pool - Breakfast included - Pet friendly - Parking included 9.2 Wonderful 1,097 reviews CA $142 CA $168 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=18218&PinnedHotelID=18218&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1750000/1747300/1747245/8fa7ac47.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Albany/SUNY Area Albany - Parking included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 1,000 reviews CA $147 CA $168 total includes taxes & fees Jan 29 - Jan 30 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=1747245&PinnedHotelID=1747245&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/9000000/8510000/8507200/8507161/90b166b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Staybridge Suites Albany Wolf Rd-Colonie Center by IHG Roessleville - Pool - Hot tub - Breakfast included - Free airport shuttle 9.2 Wonderful 1,005 reviews CA $197 CA $233 total includes taxes & fees Jan 23 - Jan 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=8507161&PinnedHotelID=8507161&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/39000000/38530000/38523000/38522927/58d90388.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Albany Airport Albany - Pool - Breakfast included - Pet friendly - Parking included 9.4 Exceptional 282 reviews CA $186 CA $213 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=38522927&PinnedHotelID=38522927&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/10000/5800/5705/2839b3f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express and Suites Albany Airport- Wolf Road by IHG Colonie - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 1,002 reviews CA $151 CA $173 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=5705&PinnedHotelID=5705&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free self parking on site - Wheelchair-accessible parking and van parking available ### Food and drink - Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends - Coffee and tea in common areas - Free manager's reception (select days) - Snack bar/deli ### Things to do - Billiards/pool table - Gym - Indoor pool - TV in common areas ### Family friendly - In-room crib - In-room microwave - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Shared microwave - Vending machine - Water dispenser ### Guest services - Dry cleaning/laundry service - Housekeeping (on request) ### Business services - 24-hour business center - Computer station - Meeting rooms ### Outdoors - Barbecue grill - Outdoor furniture ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 6 accessible parking spaces - Elevator (42 inch wide door) - Phone accessibility kit - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - 5 floors - Banquet hall - Built in 2018 - Fireplace in lobby - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Free crib - Premium bedding ### Bathroom - Bathtub or shower - Hair dryer - Private bathroom - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - Smart TV with premium digital channels ### Food and drink - Microwave ### More - Air conditioning (climate-controlled) - Eco-friendly toiletries - Free local calls - Heating (climate-controlled) - Iron/ironing board - LED lighting - Phone - Recycling ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Early check-in subject to availability Contactless check-in available Late check-in subject to availability Minimum check-in age: 21 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 75 per accommodation, per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total pets ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: USD 150 per stay We have included all charges provided to us by the property. ### Optional extras - Pet fee: USD 75 per accommodation, per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless transactions are available Onsite parties or group events are strictly prohibited Safety features at this property include a smoke detector This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) ### We should mention Pool access available from 7:00 AM to 11:00 PM Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Tru Hilton Albany Crossgates Mall Hotel Tru Hilton Crossgates Mall Hotel Tru Hilton Albany Crossgates Mall Tru Hilton Crossgates Mall Tru By Hilton Albany Crossgates Mall Hotel Tru By Hilton Albany Crossgates Mall Albany Tru By Hilton Albany Crossgates Mall Hotel Albany ## Frequently asked questions ### Does Tru By Hilton Albany Crossgates Mall have a pool? ### How much does it cost to stay at Tru By Hilton Albany Crossgates Mall? ### Is Tru By Hilton Albany Crossgates Mall pet-friendly? ### How much is parking? ### What time is check-in at Tru By Hilton Albany Crossgates Mall? ### What time is check-out at Tru By Hilton Albany Crossgates Mall? ### Where is Tru By Hilton Albany Crossgates Mall located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Tru By Hilton Albany Crossgates Mall Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Location ### 9.0 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 562 8 - Good 251 6 - Okay 97 4 - Poor 46 2 - Terrible 46 ## Reviews ### 10/10 Excellent #### ian Dec 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property with comfortable beds and breakfast included. ##### ian Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Mike Jan 1, 2026 Liked: Cleanliness, amenities, property conditions & facilities Great facilities, helpful staff. ##### Mike Stayed 2 nights in Dec 2025 ### 6/10 Okay #### Charlotte Jan 19, 2026 Liked: Staff & service, amenities, property conditions & facilities I had to clean the bathroom of hairs when I first arrived, and there was zero housekeeping in four days. This was not ok. Breakfast and the staff were fab, and the room otherwise clean… ##### Charlotte Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Misty M Dec 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Unfortunately due to an ice storm I was not able to make the hour long drive home I booked the Tru Hotel here on Expedia and it was clean, quiet, the staff was super helpful and compassionate. ##### Misty M Stayed 1 night in Dec 2025 ### 10/10 Excellent #### candis Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was helpful and sweet. Room was great, beds were super comfy. Great breakfast ##### candis Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Polina Sep 17, 2025 Liked: Staff & service, property conditions & facilities Clean room, very friendly staff ##### Polina Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Fred Oct 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean, quiet, prompt. ##### Fred Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Angela Sep 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Crossgates Mall is right across the street from the hotel. I would recommend family/friends to stay here. ##### Angela Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Mohamed Oct 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room and they accommodated for my special request ##### Mohamed Stayed 1 night in Oct 2025 ### 8/10 Good #### Janet Jun 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and clean hotel. Lots of variety for breakfast ##### Janet Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Carmine Apr 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location to the mall and Albany is amazing. Hotel and service were great beds were comfortable rooms and showers are good. Hot buffet breakfast was really great. ##### Carmine Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Jamie Apr 25, 2025 Liked: Staff & service, amenities, property conditions & facilities Loved the area, close to everything. Excellent staff. ##### Jamie Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Nancy Dec 25, 2024 Liked: Amenities Clean quiet place… staff is excellent! ##### Nancy Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Mike Nov 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Always a cordial staff and great facilities. ##### Mike Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Donna Sep 12, 2024 Liked: Cleanliness, amenities, property conditions & facilities Beautiful and staff was very friendly ##### Donna Stayed 1 night in Sep 2024 ### 8/10 Good #### stephanie Jan 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was a nice stay . The staff is very friendly , mall is a 5’min walk away ##### stephanie Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Beth Apr 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Restaurants in area were really good ##### Beth Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Pamela Feb 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We always stay here because it is next to the Crossgates mall. The hotel staff are very friendly. The hotel is nice and clean and the free breakfast is a bonus and we love the free coffee in the lobby ##### Pamela Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Katherine Apr 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay. Being so close to Crossgates Mall is nice and the kids really enjoyed swimming in the pool. ##### Katherine Stayed 2 nights in Apr 2024 ### 8/10 Good #### Roland Jan 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities Good location for the mall and a stop overnight when you are traveling, located close to the highway ##### Roland Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Naketa Sep 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast was amazing ##### Naketa Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Monica Mar 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and convenient ##### Monica Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Katherine Jan 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Both Kira and Emily were warm, friendly and accommodating! Great stay again. ##### Katherine Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Shayne Jun 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, great price, and friendly staff ##### Shayne Stayed 1 night in May 2024 ### 8/10 Good #### Jacqueline May 16, 2025 Liked: Cleanliness, amenities Was clean and staff were very nice. Not thrilled about the dogs. ##### Jacqueline Stayed 1 night in May 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Garden Inn Buffalo Airport](https://www.expedia.ca/Buffalo-Hotels-Hilton-Garden-Inn-Buffalo-Airport.h1348597.Hotel-Information) > > [Comfort Inn & Suites Buffalo Airport](https://www.expedia.ca/Buffalo-Hotels-Comfort-Inn-Suites.h5678.Hotel-Information) > > [Hampton Inn Buffalo - Amherst, NY](https://www.expedia.ca/Buffalo-Hotels-Hampton-Inn-Buffalo-Amherst.h50706489.Hotel-Information) > > [DoubleTree by Hilton Hotel Buffalo - Amherst](https://www.expedia.ca/Buffalo-Hotels-DoubleTree-By-Hilton-Hotel-Buffalo-Amherst.h2914.Hotel-Information) > > [Holiday Inn Express Cheektowaga North East by IHG](https://www.expedia.ca/Buffalo-Hotels-Holiday-Inn-Express-Cheektowaga-North-East.h8130557.Hotel-Information) > > [Aloft Buffalo Airport](https://www.expedia.ca/Buffalo-Hotels-Aloft-Buffalo-Airport.h9277828.Hotel-Information) > > [Home2 Suites by Hilton Buffalo Airport / Galleria Mall](https://www.expedia.ca/Buffalo-Hotels-Home2-Suites-By-Hilton-Buffalo-Airport-Galleria-Mall.h10627666.Hotel-Information) > > [Reikart House, Buffalo, a Tribute Portfolio Hotel](https://www.expedia.ca/Buffalo-Hotels-Reikart-House.h39605.Hotel-Information) > > [Buffalo Airport Hotel](https://www.expedia.ca/Buffalo-Hotels-Buffalo-Airport-Hotel.h26001.Hotel-Information) > > [Quality Inn Near Walden Galleria Mall](https://www.expedia.ca/Buffalo-Hotels-Quality-Inn-Near-Walden-Galleria-Mall.h558591.Hotel-Information) > > [Staybridge Suites Buffalo-Amherst by IHG](https://www.expedia.ca/Buffalo-Hotels-Staybridge-Suites-Buffalo-Amherst.h6325554.Hotel-Information) > > [La Quinta Inn & Suites by Wyndham Buffalo Amherst](https://www.expedia.ca/Buffalo-Hotels-La-Quinta-Inn-Suites-By-Wyndham-Buffalo-Amherst.h24723591.Hotel-Information) > > [Country Inn & Suites by Radisson, Buffalo South I-90, NY](https://www.expedia.ca/Buffalo-Hotels-Country-Inn-Suites-By-Radisson.h5313625.Hotel-Information) > > [Tru By Hilton Syracuse North Airport Area](https://www.expedia.ca/Syracuse-Hotels-Tru-By-Hilton-Syracuse-North-Airport-Area.h23160690.Hotel-Information) > > [Homewood Suites by Hilton Buffalo Airport](https://www.expedia.ca/Buffalo-Hotels-Homewood-Suites-By-Hilton-Buffalo-Airport.h64134.Hotel-Information) > > [Staybridge Suites Albany Wolf Rd-Colonie Center by IHG](https://www.expedia.ca/Albany-Hotels-Staybridge-Suites-Albany-Wolf-Rd-Colonie-Center.h8507161.Hotel-Information) > > [Courtyard Buffalo Airport](https://www.expedia.ca/Buffalo-Hotels-Courtyard-Buffalo-Airport.h4395444.Hotel-Information) > > [Best Western Galleria Inn & Suites](https://www.expedia.ca/Buffalo-Hotels-Best-Western-Plus-Galleria-Inn-Suites.h23120.Hotel-Information) > > [Residence Inn by Marriott Buffalo Galleria Mall](https://www.expedia.ca/Buffalo-Hotels-Residence-Inn-By-Marriott-Buffalo-Galleria-Mall.h906657.Hotel-Information) > > [M Hotel Buffalo](https://www.expedia.ca/Buffalo-Hotels-Millennium-Buffalo.h11231.Hotel-Information) > > [Buffalo Marriott Niagara](https://www.expedia.ca/Buffalo-Hotels-Buffalo-Marriott-Niagara.h117.Hotel-Information) > > [Hyatt Place Buffalo/Amherst](https://www.expedia.ca/Buffalo-Hotels-Hyatt-Place-BuffaloAmherst.h9456445.Hotel-Information) > > [Super 8 by Wyndham Liverpool/Syracuse North Airport](https://www.expedia.ca/Syracuse-Hotels-Super-8-By-Wyndham-LiverpoolSyracuse-North-Airport.h66620.Hotel-Information) > > [Hampton Inn Buffalo-Airport / Galleria Mall](https://www.expedia.ca/Buffalo-Hotels-Hampton-Inn-Buffalo-Airport-Galleria-Mall.h13658.Hotel-Information) > > [Southampton Inn](https://www.expedia.ca/Southampton-Hotels-Southampton-Inn.h117135.Hotel-Information) > > [Home2 Suites by Hilton Amherst Buffalo](https://www.expedia.ca/Buffalo-Hotels-Home2-Suites-By-Hilton-Amherst-Buffalo.h34293145.Hotel-Information) > > [Hope Lake Lodge & Indoor Waterpark](https://www.expedia.ca/Ithaca-Hotels-Hope-Lake-Lodge-Indoor-Waterpark.h3594548.Hotel-Information) > > [Hampton Inn & Suites Buffalo Airport](https://www.expedia.ca/Buffalo-Hotels-Hampton-Inn-Suites-Buffalo-Airport.h6385880.Hotel-Information) > > [Holiday Inn Express and Suites Albany Airport- Wolf Road by IHG](https://www.expedia.ca/Albany-Hotels-Holiday-Inn-Express-And-Suites-Albany-Airport-Wolf-Road.h5705.Hotel-Information)