Title: Pine Bush Suites Albany University - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Pine Bush Suites Albany University Luxury aparthotel with free breakfast and a fitness center ![Two Bedroom Suite | Private kitchen](https://images.trvl-media.com/lodging/1000000/330000/329900/329830/5d3d14fb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Two Bedroom Suite | Living area](https://images.trvl-media.com/lodging/1000000/330000/329900/329830/1c819f6e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Full-size fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/1000000/330000/329900/329830/4bf1833c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/330000/329900/329830/ed3d75c7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/330000/329900/329830/c1add598.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Pine Bush Suites positions travelers perfectly in Albany, just minutes from both Colonie Center Mall and University at Albany. Guests can swim in the outdoor pool, maintain fitness routines in the gym, and take advantage of on-site shopping and dry cleaning services. 7.0 Good ## Popular amenities - Kitchen - Barbecue grill - Pool - Breakfast included - Gym - 24/7 front desk ## Room options ### Check availability for these dates # Tonight [Sep. 22 - Sep. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=329830&PinnedHotelID=329830&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=329830&PinnedHotelID=329830&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sep. 23 - Sep. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=329830&PinnedHotelID=329830&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=329830&PinnedHotelID=329830&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sep. 26 - Sep. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=329830&PinnedHotelID=329830&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=329830&PinnedHotelID=329830&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=329830&PinnedHotelID=329830&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=329830&PinnedHotelID=329830&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/330000/329900/329830/bfd583d6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, Main Building ### Highlights Separate sitting area Air conditioning Heating Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV Pillowtop bed - 398 sq ft - Sleeps 2 - 1 Queen Bed and 1 Double Sofa Bed ![Two Bedroom Suite | Living area](https://images.trvl-media.com/lodging/1000000/330000/329900/329830/6aac08f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Suite ### Highlights Separate dining area Separate sitting area Air conditioning Heating Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV - 750 sq ft - 2 bedrooms - Sleeps 4 - 2 Queen Beds ### Studio Suite, Accessible ### Highlights Separate sitting area Air conditioning Heating Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV Sofa bed - 398 sq ft - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Restaurant](https://images.trvl-media.com/lodging/11000000/10430000/10423500/10423446/bead7bed.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Homewood Suites by Hilton Clifton Park Clifton Park - Pool - Breakfast included - Pet-friendly - Parking included 9.6 Exceptional 657 reviews CA $186 CA $209 total includes taxes & fees Oct 19 - 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Pool - Breakfast included - Pet-friendly - Parking included 9.0 Wonderful 1,003 reviews CA $245 CA $277 total includes taxes & fees Sep 28 - Sep 29 [](https://www.expedia.ca/Albany-Hotels-Homewood-Suites-By-Hilton-Schenectady.h18109541.Hotel-Information?chkin=2025-9-28&chkout=2025-9-29&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=bb3ca76c-1472-4d30-be3a-9e90cc0d7beb&top_cur=CAD) Ad ![Eco-friendly toiletries, hair dryer, towels](https://images.trvl-media.com/lodging/1000000/10000/700/698/61f54404.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn Albany-Wolf Road (Airport) Albany - Breakfast included - Free airport shuttle - Pet-friendly - Parking included 8.6 Excellent 1,035 reviews CA $156 CA $179 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Albany-Hotels-Hampton-Inn-Albany-Wolf-Road.h698.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=bb3ca76c-1472-4d30-be3a-9e90cc0d7beb&top_cur=CAD) Ad ![BBQ/picnic area](https://images.trvl-media.com/lodging/16000000/15730000/15725300/15725242/24123a32.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn & Suites Albany-East Greenbush East Greenbush - Pool - Breakfast included - Pet-friendly - Parking included 9.0 Wonderful 844 reviews CA $181 CA $205 total includes taxes & fees Sep 28 - Sep 29 [](https://www.expedia.ca/Albany-Hotels-Hampton-Inn-Suites-Albany-East-Greenbush.h15725242.Hotel-Information?chkin=2025-9-28&chkout=2025-9-29&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=bb3ca76c-1472-4d30-be3a-9e90cc0d7beb&top_cur=CAD) Ad ![Lobby](https://images.trvl-media.com/lodging/2000000/1290000/1287500/1287492/a974d7ec.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn & Suites Albany-Downtown Downtown Albany - Breakfast included - Pet-friendly - Free WiFi - Restaurant 8.6 Excellent 1,013 reviews CA $153 CA $175 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Albany-Hotels-Hampton-Inn-Suites-Albany-Downtown.h1287492.Hotel-Information?chkin=2025-10-5&chkout=2025-10-6&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=bb3ca76c-1472-4d30-be3a-9e90cc0d7beb&top_cur=CAD) Ad ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/900000/892600/892597/e417201d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn Clifton Park Clifton Park - Pool - Hot tub - Breakfast included - Pet-friendly 9.2 Wonderful 1,008 reviews CA $139 CA $150 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Albany-Hotels-Hampton-Inn-Clifton-Park.h892597.Hotel-Information?chkin=2025-10-20&chkout=2025-10-21&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=bb3ca76c-1472-4d30-be3a-9e90cc0d7beb&top_cur=CAD) Ad ![Reception](https://images.trvl-media.com/lodging/1000000/20000/18300/18218/49b3fe44.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn Albany-Western Ave/University Area Albany - Pool - Breakfast included - Pet-friendly - Parking included 9.2 Wonderful 1,038 reviews CA $156 CA $183 total includes taxes & fees Sep 28 - Sep 29 [](https://www.expedia.ca/Albany-Hotels-Hampton-Inn-Albany-Western-AveUniversity-Area.h18218.Hotel-Information?chkin=2025-9-28&chkout=2025-9-29&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=bb3ca76c-1472-4d30-be3a-9e90cc0d7beb&top_cur=CAD) Ad ![Property amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6330000/6326100/6326010/9a1c0306_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Residence Inn Albany Washington Avenue Dunes - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlbany-Hotels-Pine-Bush-Suites-Albany-University.h329830.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlbany-Hotels-Pine-Bush-Suites-Albany-University.h329830.Hotel-Information) ## About the area Located in Albany, Pine Bush Suites Albany University is in a shopping district and near the airport. The Egg and Palace Theater are cultural highlights, and travelers looking to shop may want to visit Colonie Center Mall and Crossgates Mall. Looking to enjoy an event or a game while in town? See what's going on at MVP Arena. [Visit our Albany travel guide](https://www.expedia.ca/Albany.dx603260) [View more Aparthotels in Albany](https://www.expedia.ca/Albany-Apart-Hotels.d603260-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.68674%2C-73.81510&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=grO8NreLj0eQeroQKfXOpfshFd4=) 1379 Washington Ave, Albany, NY, 12206 ### What's nearby - University at Albany - 16 min walk - 1.4 km - Crossgates Mall - 3 min drive - 3.6 km - Colonie Center Mall - 3 min drive - 3.2 km - Albany Medical Center - 6 min drive - 5.0 km - MVP Arena - 8 min drive - 7.5 km ### Getting around - Albany International Airport Station - 10 min drive - Albany Intl. Airport (ALB) - 11 min drive ### Restaurants - ‪APlus at Sunoco - ‬9 min walk - ‪Asian Supermarket - ‬5 min drive - ‪Dunkin' - ‬7 min walk - ‪Uncommon Grounds Coffee - ‬4 min drive - ‪KFC - ‬5 min drive ## About this property ### Pine Bush Suites Albany University Luxury aparthotel with free breakfast and a fitness center Along with an outdoor pool, this smoke-free aparthotel has a fitness center and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and dry cleaning. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences like a sitting area and a coffee/tea maker. Pine Bush Suites Albany University offers 100 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium digital channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Recreational amenities at the aparthotel include an outdoor pool and a fitness center. ## Property amenities ### Pool/Spa - Outdoor pool ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free extended parking on site - Free RV/bus/truck parking on site - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Freezer - Full-sized refrigerator/freezer - Microwave - Oven - Paper towels - Stovetop - Toaster ### Dining - Free breakfast available - Coffee and tea in common areas - Snack bar/deli ### Bedrooms - Bedsheets provided - Pillowtop mattress ### Bathroom - 1 private bathroom - Free toiletries - Hair dryer - Shower/bathtub combination - Towels provided ### Living spaces - Separate sitting area ### Entertainment - 32-inch flat-screen TV with premium digital channels - TV in common areas ### Outdoor areas - Barbecue grill - Picnic area ### Laundry - Laundry facilities - Laundry service ### Work spaces - 24-hour business center - Laptop workspace ### Climate control - Air conditioning - Heating ### Pets - Pet friendly - 2 pets total (up to 20 lbs per pet) - Fee: USD 100 per pet per stay - Service animals exempt from fees ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Elevator - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Smoking not allowed ### Services and conveniences - 24-hour front desk - Blackout drapes - Free local calls - Free newspapers in lobby - Gift shop/newsstand - Housekeeping (daily) - Iron/ironing board - Phone - Safe at front desk ### Location highlights - In a shopping district - Near an outlet shopping mall - Near the airport ### Things to do - Gym - Shopping ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - Window guards ### General - 100 units - 3 floors ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 6:00 PM Early check-in subject to availability Late check-in subject to availability Minimum check-in age: 21 ### Check-out Check-out before 11:00 AM Express check-out available ### Special check-in instructions The front desk is open daily from 11:00 AM - 6:00 PM Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property If you arrive at the property after hours, you'll need to check in at an alternate location: \[Fairfield Inn Marriott University Area, 1383 Washington Avenue\] To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 100 per pet, per stay Service animals are welcome, and are exempt from fees 2 total (up to 20 lbs per pet) ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 100 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Pet fee: USD 100 per pet, per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted Host has indicated there is a carbon monoxide detector on the property Host has indicated there is a smoke detector on the property Safety features at this property include window guards This property is professionally cleaned ### We should mention This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as TownePlace Suites Marriott Albany University Area TownePlace Suites Marriott University TownePlace Suites Marriott University Hotel Albany Area TownePlace Suites Marriott Albany University Area Aparthotel TownePlace Suites Marriott University Area Aparthotel TownePlace Suites Marriott University Area Pine Bush Suites Albany University Aparthotel Pine Bush Suites University Aparthotel Pine Bush Suites University Aparthotel Pine Bush Suites Albany University Albany Albany Pine Bush Suites Albany University Aparthotel Aparthotel Pine Bush Suites Albany University Pine Bush Suites Albany University Albany TownePlace Suites by Marriott Albany University Area Pine Bush Suites University Pine Bush Suites Albany University Albany Pine Bush Suites Albany University Aparthotel Pine Bush Suites Albany University Aparthotel Albany ## Frequently asked questions ### Does Pine Bush Suites Albany University have a pool? > Yes, this property has an outdoor pool. ### Is Pine Bush Suites Albany University pet-friendly? > Yes, this property allows pets (limit 2 total) with a maximum weight of up to 20 lbs per pet. There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees. ### How much is parking at Pine Bush Suites Albany University? > Self parking and extended parking are free at this property. ### What time is check-in at Pine Bush Suites Albany University? > Check-in start time: 3 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours. ### What time is check-out at Pine Bush Suites Albany University? > Check-out is at 11:00 AM. ### Where is Pine Bush Suites Albany University located? > Situated near the airport, this luxury aparthotel is 1 mi (1.6 km) from University at Albany and 1.7 mi (2.7 km) from Crossgates Mall. Colonie Center Mall and Albany Medical Center are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Pine Bush Suites Albany University Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.2 Cleanliness ### 8.4 Location ### 8.4 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 101 8 - Good 101 6 - Okay 67 4 - Poor 41 2 - Terrible 44 ### 8/10 Good #### YEUK KWONG P May 16, 2022 ##### YEUK KWONG P Stayed 2 nights in May 2022 ### 4/10 Poor #### Marilyn May 16, 2022 Disliked: Cleanliness, room comfort, communication #### Don't go there!! The young lady at the desk was extremely nice, but the building and the room smelled so bad of disinfectant we could hardly breath. The room was not as advertised. One queen bed which looked clean and a small sofa bed with torn arms and the carpets were so dirty. The advertised kitchen had no utensils or dishes and glassware. ##### Marilyn Stayed 3 nights in May 2022 ### 2/10 Terrible #### Michael Apr 28, 2022 Disliked: Room comfort, communication #### Never Again They are in the midst of selling and renovated the property and would never stay again. The room smelled horrible and it was clear they were airing at the room since the windows were wide open when I arrived. Front desk staff is only available between 10am-6pm so not very convenient for working people. There was NO toilet paper, the shower DIDN'T WORK, and the iron was broken. They offer for you to trek across their parking lot to ask for help from another hotel. Was horrible and would never stay again. ##### Michael Stayed 2 nights in Apr 2022 ### 6/10 Okay #### Brian Apr 10, 2022 Liked: Room comfort Disliked: Cleanliness, communication #### Not terrible Hallways were run down and smelled like old Chinese food. Had to keep the windows in my room open to get rid of the smell, window screens were ripped. The room itself was adequately cleaned, not pristine, but I was pleasantly surprised due to the state of the property. ##### Brian Stayed 1 night in Apr 2022 ### 2/10 Terrible #### QUENIAH Mar 14, 2022 Liked: Cleanliness Disliked: Communication I actaully booked a room through Expedia. With that if someone books through them they cancel out the third party. I was not updated. I showed up, thought he just pronounced my name wrong and gave me a room key after asking if he could charge my card on file i said yes and wenr ro my room. About 20 min later he comes to the room and says the card didn't go through, i knew that was incorrect so i followed him down. Upon rechecking the reservation i was put into someone elses room and additionally they were in fact sold out of rooms and i was to go across the parking lot to another hotel where they would fulfill my reservation. I was not emailed called or informed of this at any point. I have to gather my rhings and go to the hotel across the parking lot. What sucked was I was in a suite which was what i wanted and was directed to an Inn. Don't get me wrong it was clean but not the suite with a kitchenette that i wanted. When i arrived to the new hotel they had no reservation for me waiting 10 minutes they found an unopened email about my situation and to book me a room there. Luckily they had a couple of regular rooms left so i at least had something. So it was very disappointing how it was handled. So i would say book through them on phone ##### QUENIAH Stayed 1 night in Mar 2022 ### 4/10 Poor #### Glendaye Mar 11, 2022 Disliked: Cleanliness, communication ##### Glendaye Stayed 1 night in Mar 2022 ### 2/10 Terrible #### Devon Mar 7, 2022 Disliked: Cleanliness, room comfort #### Horrible Room was not cleaned still had toilet paper in the toilet and stains on the bed and couch. The other room toilet didn’t flush and room had a bad smell. ##### Devon Stayed 2 nights in Mar 2022 ### 2/10 Terrible #### Alex Feb 21, 2022 Disliked: Amenities, property conditions & facilities, communication Did not enjoy time. Hotel moved us after already paying for the room and buying food to cook it hotel room that was supposed to have kitchen ##### Alex Stayed 1 night in Feb 2022 ### 2/10 Terrible #### Ronasia Feb 19, 2022 Disliked: Communication It was not good and I fill like I should get a free credit for everything I went thru the toilet was messed up and the communication was not there at all I was locked out my room 3 times during my stay ##### Ronasia Stayed 2 nights in Feb 2022 ### 2/10 Terrible #### Joseph Feb 12, 2022 Disliked: Room comfort, communication Checked in just before midnight. Got up to the room and there was no towels no wash clothes no soap and there was milk and food left in the refrigerator from the previous person. I went down to the desk because there is no phone in the room. I get to the desk and there is nobody there for the rest of the night. Did you ever hear of such a thing? So I'm stuck all night can't take a shower or bath. I go to the desk at 10 in the morning still nobody there. I go back at 11am and finally someone is there. I explain the whole thing and she grabs a towel and tells me check out is at 11. ![](https://a.travel-assets.com/ugc/hotel-reviews/7EA7411CC1581F6C80C594F29F937C3B9EDB98ED1644803150769.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joseph Stayed 1 night in Feb 2022 ### 6/10 Okay #### Luna Feb 3, 2022 Disliked: Cleanliness ##### Luna Stayed 20 nights in Jan 2022 ### 4/10 Poor #### Verified traveller Jan 19, 2022 Disliked: Cleanliness, room comfort, communication #### Gest Smells like cigarettes and weed , stairs going into the building are filthy. Front desk only open till 6pm pros is there’s a full kitchen with a stove refrigerator ,microwave and cutlery so you can cook. ##### Verified traveller Stayed 5 nights in Jan 2022 ### 2/10 Terrible #### Molly Jan 8, 2022 Disliked: Cleanliness, room comfort, communication #### Horrible, dirty, nonexistent staff Horrible, dirty, no assistance from nonexistent staff. Checked in after 6pm so had to go to neighboring hotel to pick up keys. Got to room and the couch was not a sofa bed, as advertised. No extra sheets or pillow cases or blankets and upholstery cover on love seat was filthy. So me and my adult son had to share a bed. We had brought food to prepare for dinner, but there were no dishes. The only dishes we found were gross dirty ones in the dishwasher (see picture.) There were no trash cans anywhere in the room. No extra toilet paper and no tissues at all. No free breakfast available as advertised. Unsecure wifi. "Workout" room was disgusting. Halls and stairways were unclean and smelled of smoke. All of this and nobody was at front desk or would answer front desk phone, nobody was available at all to assist- even during their stated business hours. I have called several times since we left and nobody ever answers, you cannot leave voicemail and no email address available. The only number they offer for after hours service is for the handyman to fix plumbing leaks, etc. Absolutely NO CUSTOMER SERVICE at all. This hotel is more of a long term apartment facility and they have no real staff to assist with any issue you might have. I would avoid this terrible facility when traveling through/to Albany. ![](https://a.travel-assets.com/ugc/hotel-reviews/63D844876A69B650AA236F8E6F837EBA4FAF257A1641662151402.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Molly Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Johnny Jan 8, 2022 Liked: Cleanliness, property conditions & facilities, communication It was the same as the picture ##### Johnny Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Adonis Jan 7, 2022 Liked: Cleanliness, room comfort, communication #### Very happy 😊 Very please. Very clean ##### Adonis Stayed 1 night in Dec 2021 ### 6/10 Okay #### Harry Dec 31, 2021 Liked: Communication Disliked: Cleanliness Basic accommodation, which was fine. Unfortunately the suite had not been cleaned well (crumbs on the floor) and had no supplemental blankets, nor any wastebasket. ##### Harry Stayed 1 night in Dec 2021 ### 2/10 Terrible #### Verified traveller Dec 29, 2021 Liked: Room comfort Disliked: Cleanliness, communication #### DO NOT STAY HERE It started out well, but went downhill fast. Common areas are filthy; complaints about toilets went unanswered. I would never stay here or recommend. ##### Verified traveller Stayed 27 nights in Dec 2021 ### 4/10 Poor #### Anthony Dec 14, 2021 Liked: Communication Disliked: Cleanliness, room comfort ##### Anthony Stayed 2 nights in Dec 2021 ### 8/10 Good #### Daniel Dec 13, 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication Always friendly staff, helpful, have everything i needed for a nice little getaway for my girlfriend and i. ##### Daniel Stayed 2 nights in Dec 2021 ### 10/10 Excellent #### Verified traveller Nov 29, 2021 Liked: Cleanliness, room comfort, communication ##### Verified traveller Stayed 4 nights in Nov 2021 ### 4/10 Poor #### Candy Nov 29, 2021 Liked: Communication Disliked: Cleanliness, amenities, property conditions & facilities ##### Candy Stayed 4 nights in Nov 2021 ### 10/10 Excellent #### Daniel Nov 27, 2021 Liked: Cleanliness, amenities, property conditions & facilities The rooms are slightly outdated, but the newer appliances, including dishwasher and garbage disposal, large bathroom and overall it was quiet and relaxing. I plan on staying again ##### Daniel Stayed 2 nights in Nov 2021 ### 6/10 Okay #### Andrew, Newcomb Nov 8, 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication It was nice that our room was set up for extended stay - kitchen with frig, microwave and stove. The front desk staff very friendly and tried to helpful the best they could. Unfortunately our room had no coffee or creamer, no blanket on the bed. Some of the items in the kitchen cabinets were of questionable origin. It was kind of like they were completely prepared for the room to be occupied. None of the table lamps were plugged in and their cords were coiled and stuck through the base of the lamp. No coffee served in the lobby before 10 am on Sunday morning. Seems a tad late. A little more attention to the details in this room and it would have been great. We just slept with the heat turned up in absence of a blanket. ##### Andrew Stayed 1 night in Nov 2021 ### 8/10 Good #### Justin Marc Nov 3, 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication Clean and quiet ##### Justin Marc Stayed 2 nights in Oct 2021 ### 4/10 Poor #### celeste Oct 26, 2021 Disliked: Cleanliness, room comfort, communication #### Disappointed The property is not clean. The hallway was filthy. The elevator was dirty and it broke down. The 1st room was dusty. The heater was broke and the installation was hanging out of it. The 2nd room was dusty but ok. The whole property needs to be upgraded. Also my key stopped working had to go next door to the other property to get someone to fix my key. No staff working the front desk at night. Did not feel safe at all ##### celeste Stayed 3 nights in Oct 2021 ## Expedia's Latest Trends ### Hotels > [Seneca Allegany Resort & Casino](https://www.expedia.ca/Salamanca-Hotels-Seneca-Allegany-Resort-Casino.h2238839.Hotel-Information) > > [Golden Arrow Lakeside Resort](https://www.expedia.ca/Lake-Placid-Hotels-Golden-Arrow-Lakeside-Resort.h3164.Hotel-Information) > > [The Lake House on Canandaigua](https://www.expedia.ca/Canandaigua-Hotels-The-Lake-House-On-Canandaigua.h49087717.Hotel-Information) > > [Hampton Inn & Suites Lake Placid](https://www.expedia.ca/Lake-Placid-Hotels-Hampton-Inn-Suites-Lake-Placid.h6257605.Hotel-Information) > > [Six Flags Great Escape Lodge & Indoor Waterpark](https://www.expedia.ca/Lake-George-Hotels-Six-Flags-Lodge-Indoor-Waterpark.h1385446.Hotel-Information) > > [Duck Lake Campground](https://www.expedia.ca/Syracuse-Hotels-Duck-Lake-Campground.h12599916.Hotel-Information) > > [1000 Islands Harbor Hotel](https://www.expedia.ca/Clayton-Hotels-1000-Islands-Harbor-Hotel.h7484927.Hotel-Information) > > [Holiday Inn Resort Lake George - Adirondack Area by IHG](https://www.expedia.ca/Lake-George-Hotels-Holiday-Inn-Lake-George-Turf.h1178.Hotel-Information) > > [Crowne Plaza Lake Placid by IHG](https://www.expedia.ca/Lake-Placid-Hotels-Crowne-Plaza-Lake-Placid.h26787.Hotel-Information) > > [The Kartrite Resort & Indoor Waterpark](https://www.expedia.ca/Monticello-Hotels-The-Kartrite-Resort-Indoor-Waterpark.h31681637.Hotel-Information) > > [Best Western Summit Inn](https://www.expedia.ca/Niagara-Falls-Hotels-Best-Western-Summit-Inn.h5183.Hotel-Information) > > [Hampton Inn Niagara Falls/Blvd](https://www.expedia.ca/Niagara-Falls-Hotels-Hampton-Inn-Niagara-FallsBlvd.h7532268.Hotel-Information) > > [Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG](https://www.expedia.ca/Watertown-Hotels-Holiday-Inn-Express-Hotel-Suites-Watertown-Thousand-Island.h1532633.Hotel-Information) > > [Akwesasne Mohawk Casino Resort and Players Inn](https://www.expedia.ca/Hogansburg-Hotels-Akwesasne-Mohawk-Casino-Resort.h6009138.Hotel-Information) > > [High Peaks Resort](https://www.expedia.ca/Lake-Placid-Hotels-High-Peaks-Resort.h2163041.Hotel-Information) > > [The Whiteface Lodge](https://www.expedia.ca/Lake-Placid-Hotels-The-Whiteface-Lodge.h1343777.Hotel-Information) > > [Days Inn by Wyndham Plattsburgh](https://www.expedia.ca/Plattsburgh-Hotels-Days-Inn-By-Wyndham-Plattsburgh.h40554.Hotel-Information) > > [Holiday Inn Express Hotel & Suites Niagara Falls by IHG](https://www.expedia.ca/Niagara-Falls-Hotels-Holiday-Inn-Express-Hotel-Suites-Niagara-Falls.h1946351.Hotel-Information) > > [Comfort Inn & Suites Watertown - 1000 Islands](https://www.expedia.ca/Watertown-Hotels-Comfort-Inn-Suites-Watertown-1000-Islands.h8037.Hotel-Information) > > [Niagara Crossing Hotel & Spa](https://www.expedia.ca/Niagara-Falls-Hotels-Niagara-Crossing-Hotel-Spa.h11603917.Hotel-Information) > > [Darien Lake Lodge on the Lake](https://www.expedia.ca/Corfu-Hotels-Darien-Lake-Lodge-On-The-Lake.h13279584.Hotel-Information) > > [Bluff Point Golf Resort](https://www.expedia.ca/Plattsburgh-Hotels-Bluff-Point-Golf-Resort.h16037595.Hotel-Information) > > [The Brook at Turning Stone Resort Casino](https://www.expedia.ca/Utica-Hotels-Turning-Stone-Resort-And-Casino.h1684407.Hotel-Information) > > [Best Western Plus Plattsburgh](https://www.expedia.ca/Plattsburgh-Hotels-Best-Western-Plus-Plattsburgh.h3120.Hotel-Information) > > [The Inn At Holiday Valley](https://www.expedia.ca/Ellicottville-Hotels-The-Inn-At-Holiday-Valley.h2184187.Hotel-Information) > > [Comfort Inn & Suites Plattsburgh - Morrisonville](https://www.expedia.ca/Plattsburgh-Hotels-Comfort-Inn-Suites-Plattsburgh-Morrisonville.h18189.Hotel-Information) > > [del Lago Resort & Casino](https://www.expedia.ca/Waterloo-Hotels-Del-Lago-Resort-Casino.h18258309.Hotel-Information) > > [Comfort Inn & Suites Niagara Falls Blvd USA](https://www.expedia.ca/Niagara-Falls-Hotels-Comfort-Inn-Suites-Niagara-Falls-Blvd-USA.h20009524.Hotel-Information) > > [Holiday Inn Express Plattsburgh by IHG](https://www.expedia.ca/Plattsburgh-Hotels-Holiday-Inn-Express-Plattsburgh.h5588.Hotel-Information) > > [Hampton Inn Kingston](https://www.expedia.ca/Kingston-Hotels-Hampton-Inn-Kingston.h1661941.Hotel-Information)