4/10 Poor
Karin
Travelled with family
May 4, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived with my family as 2 adults and 1 child. We asked to upgrade to a room with 2 adults and 2 children’s. Plus they had a promotion on site that one child is for free. They end up throwing us to another complex and location which is Bahia Tenerife which is old and unsafe. The cleaners once cleaned our room open the balcony door and once left - she left it open. As we were on ground floor this made our stay unsafe and allow other people to get entrance to our room and belonging. They over charged us for the upgrade of the room. As they charged £500 for 5 nights stay. Even though they clearly had the promotion. The entertainment is repetitive and gets boring easily. We found it extremely rude that they threw us to the other complex. Which is clearly cheaper and not as nice while charging us full price as we are at the Bahia Costa Adeje one. So beside being unable to keep up our room safety and kept on having a balcony door open as cleaner just left it wide open. We were extremely upset to get over charged and to have be relocated to the cheap location. The whole package is not worthy. As we got extremely worried for our safety and for getting over charged as they allow themselves to take advantage of tourist. The manager David who was “looking after us “ was told that his name will come on the review as someone who is taking advantage of tourist while clearly on the website it was cheaper by far. Unacceptable!!
Karin
Stayed 7 nights in Apr 2024
