Title: The Ritzz Exclusive Guest House - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Ritzz Exclusive Guest House Central hotel with free parking connected to the convention center in Accra ![Hallway](https://images.trvl-media.com/lodging/21000000/20150000/20148800/20148733/418c7503.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Double Room, 1 Queen Bed, Kitchenette | Private kitchenette](https://images.trvl-media.com/lodging/21000000/20150000/20148800/20148733/1bf58d0f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/21000000/20150000/20148800/20148733/be6eb183.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge](https://images.trvl-media.com/lodging/21000000/20150000/20148800/20148733/7797af11.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room, 1 Queen Bed, Kitchenette](https://images.trvl-media.com/lodging/21000000/20150000/20148800/20148733/8305b8c3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Ghana State House and Accra International Conference Centre, The Ritzz Exclusive Guest House provides a terrace, a hair salon, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar. 9.2 Wonderful ## Popular amenities - Bar - Room service - Kitchen - 24/7 front desk - Laundry - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 27 - Oct. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=20148733&PinnedHotelID=20148733&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=20148733&PinnedHotelID=20148733&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 28 - Oct. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=20148733&PinnedHotelID=20148733&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=20148733&PinnedHotelID=20148733&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=20148733&PinnedHotelID=20148733&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=20148733&PinnedHotelID=20148733&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=20148733&PinnedHotelID=20148733&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=20148733&PinnedHotelID=20148733&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 3 of 3 rooms ![Standard Double Room, Kitchenette](https://images.trvl-media.com/lodging/21000000/20150000/20148800/20148733/f9a8344e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Kitchenette 9.6 Exceptional 5 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Kitchenette Refrigerator Flat-screen TV Pillow menu - 355 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ![Deluxe Double Room, 1 Queen Bed, Kitchenette](https://images.trvl-media.com/lodging/21000000/20150000/20148800/20148733/d86058fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Queen Bed, Kitchenette ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Kitchenette Refrigerator Flat-screen TV Pillow menu - 484 sq ft - Sleeps 2 - 1 Queen Bed ![Economy Double Room](https://images.trvl-media.com/lodging/21000000/20150000/20148800/20148733/5f6edc01.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Kitchenette Refrigerator Flat-screen TV Pillow menu - 355 sq ft - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAccra-Hotels-The-Ritzz-Exclusive-Guest-House.h20148733.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAccra-Hotels-The-Ritzz-Exclusive-Guest-House.h20148733.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C5.56238%2C-0.18478&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=24btMT0vH3LI0g1A2ZIJGQ5yNfM=) F530/1 Dr Ester Ocloo St, Osu, Accra #### What's nearby - Ghana State House - 15 min walk - 1.3 km - Accra International Conference Centre - 18 min walk - 1.6 km - U.S. Embassy - 5 min drive - 2.9 km - Makola Market - 6 min drive - 3.9 km - Labadi Beach - 9 min drive - 5.8 km #### Getting around - Kotoka Intl. Airport (ACC) - 7 min drive #### Restaurants - ‪Frankies - ‬5 min walk - ‪Republic Bar & Grill - ‬4 min walk - ‪KFC - ‬6 min walk - ‪Breakfast To Breakfast - ‬3 min walk - ‪Kona Café & Grill - ‬5 min walk ## About this property ### The Ritzz Exclusive Guest House Hotel near Ghana State House Located close to Accra International Conference Centre and Independence Square, The Ritzz Exclusive Guest House provides a terrace, a hair salon, and dry cleaning/laundry services. Free in-room WiFi and a bar are available to all guests. Other perks at this hotel include: - Free self parking - A roundtrip airport shuttle (surcharge), express check-out, and express check-in - Concierge services, a 24-hour front desk, and a vending machine Room features All guestrooms are individually furnished, and feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces. Extra amenities include: - Pillowtop mattresses and down comforters - Bathrooms with hydromassage showers and free toiletries - Flat-screen TVs with premium channels - Kitchenettes, refrigerators, and microwaves ## Similar properties ![Premium Apartment, 3 Bedrooms | Living room](https://images.trvl-media.com/lodging/18000000/17510000/17508300/17508255/7e3b3bcb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Accra Luxury Apartments at The Gallery East Legon - Pool - Free airport shuttle - Kitchen - Washer 9.4 Exceptional 1,908 reviews CA $103 CA $126 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=17508255&PinnedHotelID=17508255&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/112000000/111720000/111715900/111715827/74b39fda.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Pelican Hotel Cantonments Accra Cantonments - Pool - Free airport shuttle - Kitchen - 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Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=4726749&PinnedHotelID=4726749&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/16000000/15570000/15566700/15566672/7685fa95.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Urbano Hotel Osu Klottey - Spa - Free airport shuttle - Parking included - Free WiFi 8.4 Very good 290 reviews CA $100 CA $126 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=15566672&PinnedHotelID=15566672&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/35000000/34290000/34285000/34284919/ba8df850.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Accra Luxury Apartments at The Gardens Cantonments - Pool - Free airport shuttle - Kitchen - Washer 9.0 Wonderful 702 reviews CA $125 CA $153 total includes taxes & fees Nov 15 - Nov 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=34284919&PinnedHotelID=34284919&HadPinnedHotel=true®ionId=-1&adults=2) ![Television](https://images.trvl-media.com/lodging/80000000/79440000/79438100/79438083/589e56b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Accra Luxury Apartment at Silicon Square East Legon - Free airport shuttle - Kitchen - Parking included - Free WiFi 9.0 Wonderful 139 reviews CA $75 CA $92 total includes taxes & fees Oct 28 - Oct 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=79438083&PinnedHotelID=79438083&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/114000000/113730000/113723600/113723598/30c39039.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aklin Hotel and Resorts Osu Klottey - Pool - Breakfast included - Spa - Free airport shuttle 8.8 Excellent 28 reviews CA $82 CA $101 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=113723598&PinnedHotelID=113723598&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, premium bedding, minibar, individually decorated](https://images.trvl-media.com/lodging/35000000/34100000/34090700/34090645/b720e55b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Cabin Hotel Airport Residential Area - Pool - Free airport shuttle - Parking included - Free WiFi 8.6 Excellent 169 reviews CA $115 CA $142 total includes taxes & fees Nov 14 - Nov 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=34090645&PinnedHotelID=34090645&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/42000000/42000000/41999800/41999727/6ea4f435.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Number One Oxford Street Hotel & Suites Osu Klottey - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 176 reviews CA $321 CA $400 total includes taxes & fees Nov 1 - Nov 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=41999727&PinnedHotelID=41999727&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site ### Food and drink - A bar/lounge ### Things to do - TV in common areas ### Family friendly - In-room kitchenette - In-room microwave - In-room refrigerator - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Terrace ### Spa - In-room massages ### Accessibility - No elevator ### More - 1 building - 2 floors - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Pillow menu - Pillowtop mattress - Premium bedding ### Bathroom - Free toiletries - Hair dryer (on request) - Hydromassage showerhead - Private bathroom - Shower - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with premium satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Free bottled water - In-room dining only - Kitchenette - Microwave - Minibar - Refrigerator ### More - Air conditioning - Desk - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before 11:30 AM Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: USD 20 per vehicle (one-way) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Set meals are served in guestrooms only (no menus or public dining) ### Property is also known as Ritzz Exclusive Guest House Hotel Accra Ritzz Exclusive Guest House Hotel Ritzz Exclusive Guest House Accra Ritzz Exclusive Guest House The Ritzz Exclusive Accra The Ritzz Exclusive Guest House Hotel The Ritzz Exclusive Guest House Accra The Ritzz Exclusive Guest House Hotel Accra ## Frequently asked questions ### Is The Ritzz Exclusive Guest House pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at The Ritzz Exclusive Guest House? > As of Oct 27, 2025, prices found for a 1-night stay for 2 adults at The Ritzz Exclusive Guest House on Nov 2, 2025 start from CA $94.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Accra-Hotels-The-Ritzz-Exclusive-Guest-House.h20148733.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at The Ritzz Exclusive Guest House? > Self parking is free at this property. ### What time is check-in at The Ritzz Exclusive Guest House? > Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at The Ritzz Exclusive Guest House? > Check-out is at 11:30 AM. Late check-out is available for a fee (subject to availability). ### Does The Ritzz Exclusive Guest House provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies. ### Where is The Ritzz Exclusive Guest House located? > Located in North Ridge, this hotel is within 1 mi (2 km) of Ghana State House and Accra International Conference Centre. Independence Square and Centre for National Culture are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Ritzz Exclusive Guest House Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 47 8 - Good 10 6 - Okay 4 4 - Poor 3 2 - Terrible 0 ### 9.6/10 Cleanliness ### 9.6/10 Staff & service ### 8.6/10 Amenities ### 9.2/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### Anthony Jan 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good value hotel off Oxford Street Very friendly family run hotel a short walk from all the amenities of Oxford Street. Good WiFi, clean, nice breakfast and good Aircon😁 ![](https://a.travel-assets.com/ugc/hotel-reviews/83E2FFA7523759EEFCFBEC69EF8F7505B4E1A91C1705439077658.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Anthony Stayed 3 nights in Jan 2024 ### 8/10 Good #### Eya Rebecca Jun 28, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The staff did a great job ##### Eya Rebecca Stayed 1 night in Jun 2023 ### 10/10 Excellent #### John Jun 12, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Everything was as good as was advertised on their website. Best hotel stayed at in Accra, so far, out of 3 stays. ##### John Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Jiemin Oct 23, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff at the Guest House are very kind and helpful. The service they provided are extremely customer-centred. I felt very comfortable, cared for and happy when staying there. ##### Jiemin Stayed 3 nights in Oct 2017 ### 10/10 Excellent #### Osarumwense Priscilia Aug 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Everything was great ##### Osarumwense Priscilia Stayed 1 night in Aug 2023 ### 8/10 Good #### henry Jan 4, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Small boutique hotel with only four rooms, BUT Nice size rooms nonetheless; hot water in the shower; wifi worked; had several TV channels; comfortable bed; provided some toiletries; great location in Osu walkable to many places; provided a few snacks; great price for value; and best of all the staff and manager were fantastic!!!! ##### henry ### 10/10 Excellent #### Karen Sep 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a small, quaint hotel on a street where restaurants and shopping are. It's easily accessible. You will have to take stairs however. ##### Karen Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Kristie Jul 31, 2023 #### Best Stay I don't normally do reviews but this guest house deserves one. The stay was my best accommodation i had so for in Ghana. The staff are more than welcoming. The security guard even washed our car because we had been thru a lot of mud. The best part was we didn't even ask for the wash. ##### Kristie Stayed 2 nights in Jul 2023 ### 6/10 Okay #### Claudia Durowaa Opoku Aug 15, 2022 The rooms are too small and dim. The building is also uncompleted and the workers keep making noise whiles you rest ##### Claudia Durowaa Opoku Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Toni Nov 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was very quaint. We were greeted in a very welcoming manner. Check in was brief. The room was nicely decorated and comfortable. The staff was very accommodating, even with helping to get a driver for the early morning ride to the airport. ##### Toni Stayed 1 night in Nov 2024 ### 10/10 Excellent #### KOJO Aug 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### KOJO Stayed 4 nights in Mar 2024 ### 8/10 Good #### Amy Mar 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Amy Stayed 2 nights in Mar 2024 ### 8/10 Good #### Jamila Feb 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good place The hotel is in a good location but the street is not particularly nice to look at. A bar and some other food places are down the street. Breakfast was not included but there is a great place down the street that had delicious food that was fairly inexpensive. The service was excellent, the room was as pictured (clean , neat and the bed comfortable). The only drawback is the fact that there was pounding, vibrations and work sounds outside/against the bedroom wall at 7 a.m. in the morning (after arriving late from a long flight the previous evening). You can hear the sounds of the bars/clubs nearby but it is not disruptive. TV did not work the entire time I was there which wasn't a big deal for me but would have been a nice convenience if it worked. ##### Jamila Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### ORLANDO Sep 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities ##### ORLANDO Stayed 14 nights in Sep 2023 ### 10/10 Excellent #### Teayaung May 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Teayaung Stayed 7 nights in Apr 2023 ### 10/10 Excellent #### Sarah Mar 8, 2023 ##### Sarah Stayed 1 night in Mar 2023 ### 4/10 Poor #### Cressie Thigpen Jan 16, 2023 Liked: Staff & service ##### Cressie Thigpen ### 10/10 Excellent #### Francis Dec 24, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Francis Stayed 2 nights in Dec 2022 ### 10/10 Excellent #### Mantsebi Nov 21, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All is set up well ##### Mantsebi Stayed 9 nights in Nov 2022 ### 6/10 Okay #### Frank Sep 29, 2022 ##### Frank Stayed 2 nights in Sep 2022 ### 8/10 Good #### Floyd Aug 19, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was very clean. Friendly people. I did not get the room I booked but got a smaller one which was also very clean. I will stay there again. ##### Floyd Stayed 2 nights in Aug 2022 ### 8/10 Good #### Diana Aug 17, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Diana Stayed 1 night in Aug 2022 ### 6/10 Okay #### Micah Mar 26, 2022 Liked: Cleanliness, staff & service I went to this property almost three years ago with my wife and kids and was quite pleased with the room and our experience. I came again with my wife and kids, but this experience was not as good. The good points are that the room was clean and that the staff are very friendly and helpful. However, last time when I checked in, the staff knew that I was coming because of my Expedia booking, while this time, they had no idea we were coming. Then the guy takes us to a room, telling us that the room we had reserved cannot be used since the water heater is not working. The room we got was definitely smaller and a different layout than the last room we had, even though I paid for the largest room on Expedia. However, I later saw that someone else was using that room, making me think it had nothing to do with the water heater. I think they mistakenly double-booked the room. When I talked to them later about refunding us for the difference between a smaller room and the bigger one, they told me that they have 3 different rooms at the Deluxe level, but they are all different sizes and layouts. They do not list them on Expedia as being different sizes. I find that misleading. Thus, even though the room we had was much less convenient for a family, we got no refund. If you do not care what the size or layout of your room will be, then this property will probably work fine for you. However, I do not expect to go back again. ##### Micah Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Jan Mar 6, 2022 ##### Jan Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Kwadwo Jan 26, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The room was neat, bed cofortable with sufficient pillows. Service was great. 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