Aberdeen Vacation Packages

I assume the hotel had just been taking over and was getting some sort of overhaul. Stayed in the building across from reception, wasn't very pleasant. Room wasn't the cleanest, had no bathroom door! Shower didn't work neither did the TV.

Staff not talking much

The property was incredibly spacious, it felt a little dated at first but the bedrooms and bathrooms have been updated to an excellent standard. The kitchen/lounge area was very well maintained and equipped with everything needed. We enjoyed a relaxing afternoon in the pool area, had an excellent steak in the brasserie and breakfast in the lounge before we left.

This is NOT a good stay! And the service even worse. Clearly at one point this was a vibrant bustling hub, when we stayey it was an absolute Ghost town. I was emailed to check in online, a bumpy process to say the leaset. After wasting 20 minutes on it I was told just to check in at the hotel. I saw 2 staff members for the duration of the stay, one told me to pay fo parking, the other told me it was free. I didnt take the chance and paid the overpriced parking, despite the underground parking looking like a scene from COD. The corridore on the way to the room had torn wall canvasses. The room itself had dirty carpets, cracked tiles in the bathroom, sticky handprints on the remote and the tv, brackets hanging where soap dispensers used to live once upon a time, one bed with a broken leg and another with missing slats and 2 sweets belonging to the previous occupent on the floor. I didnt use the restaurant so cant comment. I did offer the hotel the opportunity to address my issues, they responded with This ticket has been closed. Take from that what you will but after 3 weeks and 2 reminders I havent heard a peep. Aberdeen has far better to offer than this place!

Smokers stood right in front of the doors to access the hotel was not a great experience for a non smoker and the doors are directly opposite reception who I'm guessing chose to not ask people to move. The smell then blew into the reception area.