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Reviews of Plaza Hotel

3.5 out of 5
Plaza Hotel
Technikumstrasse 12, Winterthur, Zürich

Reviews

8.0

Very good

Rating 10 - Excellent. 94 out of 269 reviews" "
Rating 8 - Good. 109 out of 269 reviews" "
Rating 6 - Okay. 40 out of 269 reviews" "
Rating 4 - Poor. 16 out of 269 reviews" "
Rating 2 - Terrible. 10 out of 269 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melinda

Stayed 2 nights in Mar 2024

10/10 Excellent

Steve

Stayed 1 night in Jan 2024

10/10 Excellent

Aleksander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and quiet place in the centre of Winterthur.
Stayed 1 night in Nov 2023

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel right in the town. Very nice!
Stayed 1 night in Nov 2023

8/10 Good

Milan

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall, it's ok. The room was clean, and they were coming every day to ask if they need to clean anything and empty the bin. The room where I was just above some kind of workers who were very noisy during the day, but during the night was everything fine. Internet connection was ok. The fridge bar was empty and they told me that's because of covid, so they let guests put their own stuff there, which is also ok. The biggest issue I had was that when I came to do checkin, was Sunday and nobody was there so I had to use the auto checkin option with machine. That machine was asking me to pay for the hotel costs, even though I already paid them through Expedia. I had no option than to pay, because machine didn't want to complete the process before I pay. So, it was a little bit unplanned costs for me and if I didn't have money to pay it, I would probably need to sleep on the street. :-) They were very quick to refund me this amount, so no worries for that. When I was leaving, another guy had an issue with the machine as well, he was a Swiss citizen and he was confused with something. Overall, it's good to come during the regular hours if you plan to do checkin. Overall, a good place to stay, nothing really to complain.
Stayed 4 nights in Aug 2022
Response from L.Ceccarelli on Sep 8, 2022
Dear guestWe thank you for your feedback and your visit with us.We would like to apologize for the inconvenience you are having with your check in. It is happy and however that everything else worked out. If you have problems with the machine in the future, you can call the emergency number that is right next to it.We hope to welcome you again soon and once again apologize for the inconvenience.With kind regardsYour Plaza team

10/10 Excellent

Linghui, Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the old town of Winterthur. Very convenient for dining and close to the train station. The room has a Nepresso machine and a refrigerator. Can’t ask more for the price.
Stayed 3 nights in Jun 2022
Response from L.Ceccarelli on Jun 24, 2022
Dear Guest Thank you for your feedback We are happy to read that you were happy with the coffee machine and the location. We would like to thank you for your feedback and hope to welcome you again soon.

6/10 Okay

Kasmira

Stayed 3 nights in May 2022

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well located and close to restaurants and
Stayed 6 nights in May 2022

4/10 Poor

Andriy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Facility is responsible for rooms and people in the rooms. Reception was unmanned whole weekend. Who should be contacted in case some problem occurred? Problem was a human kind-noisy neighbours:music, sex, talks. Why I need witnessing all this happenings?
Stayed 1 night in Apr 2022
Response from L.Ceccarelli on Apr 29, 2022
Dear guest Thank you for your feedback. We are sorry that you have had a bad experience with us. The reception is not manned at the weekend, but this is also stated on our homepage and on the reservation confirmation. Regarding the emergency number, there is an emergency number in the room as well as at the reception and on the door of the entrance that can always be reached. We regret that you had to experience your neighbors and hope that we can welcome you again soon.

10/10 Excellent

Dev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Self Check In, clean and comfy. Super close to everything!
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy and hot
Hotel is in a good position easy enough to find. Auto check in which isn't great. No breakfast was being served. My room on the road side of the hotel was unbearably warm for all of the 4 nights i was there even with the window open.. which in itself isn't ideal because there is a lot of late noise from the bar downstairs and the rock club next door. The addition of air conditioning to the rooms would dramatically improve the appeal of this hotel
Stayed 4 nights in Aug 2020
Response from Z.B on Sep 9, 2020
Dear Guest Thanks for your review. we will endeavor to improve matters.

8/10 Good

Kwan yi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Zerrin Baskapan on Aug 23, 2020
Lieber Gast Vielen lieben Dank für ihre Bewertung.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020
Response from Zerrin Baskapan on Aug 5, 2020
Vielen lieben Dank für ihre Bewertung.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good location. But rooms on the street side are noisy from traffic and people. It was also very hot, but could be because ventilation was mostly switched off because of Covid.
Stayed 9 nights in Jun 2020
Response from Zerrin Baskapan on Jul 8, 2020
Vielen Lieben Dank für ihre Bewertung. Leider ist der Lärm nicht verhinderbar, da unser Standort mitten im Herzen von Winterthur ist.

8/10 Good

Albena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from Zerrin Baskapan on Jul 8, 2020
Vielen Dank für ihre Bewertung.

4/10 Poor

Tom, Derby

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Very noisy hotel unfortunately. Under redevelopment downstairs frustrating. No restaurant either due to the coronavirus which I understand can’t be helped.
Stayed 6 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self-service check in but the rooms are modern and spacious, and the breakfast was excellent.
Stayed 1 night in Feb 2020
Response from Plaza Hotel on Feb 26, 2020
Vielen Dank für Ihre tolle Bewertung & bis zum nächsten Mal!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good about the stay Missed little things Only got one bar of soap for week and I had to move it between sink and shower Two free bottles of water for the week Didn’t replace empty tissue box on my second last day
Stayed 6 nights in Feb 2020
Response from Plaza Hotel on Feb 10, 2020
Thanks for your feedback. We are looking forward to welcoming you again in our Plaza Hotel Winterthur.

8/10 Good

Preston, Hillsborough NJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable but not much of a lobby. Good location and convenient to downtown. Limited hours at front desk require careful advance planning for late arrival and early departure. Would stay again.
Stayed 6 nights in Jan 2020
Response from Your Plaza Team on Jan 10, 2020
Thanks a lot for your comment. We are looking forward to welcoming you again!

10/10 Excellent

HungVLe, Rockaway, NJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly efficient hotel in the center of town where shopping stores and restaurants are all within walking distance. Public transportations are also highly accessible and efficient. Efficiency, convenience, cleanliness and affordability are the main selling points, but travelers should remember that this is not a luxury hotel.
Stayed 6 nights in Jan 2020
Response from Plaza Hotel on Jan 10, 2020
Thanks a lot for your nice comment. We do not want as a luxury hotel, we are a very good 3 star hotel. If guest, want Luxus, they have to go to other places. We are are a individuell hotel with charme, and very good fairness. We wish you all the best!

8/10 Good

Rosario

Liked: Cleanliness, property conditions & facilities, room comfort
As the reception was closed we cannot comment on service
Stayed 1 night in Dec 2019
Response from Reception on Dec 30, 2019
Thanks for your comment. We have as well service in the hotel, when the reception is closed, over the reception number. We are looking forward to welcoming you again!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
lightly quirky, but ood value.
Despite having opening times dispalyed, neither the restaurant nor the bar seemed to be open during our 3 day stay. The housekeeping was poor on our first night, but fine thereafter. We were given a "suite" (i.e. it was a bit larger than the standard rooms and had a small sitting area) which was quiet, comfortable and clean with a nice coffee machine. Would prefer a full size duvet to the two single ones supplied, but that's just a personal preference. Reception only staffed for certain hours, so if you arrive in the evening, for example, you have to stand at the machine at the front door to check in and obtain your room keys so you can get into the hotel. Parking opposite is handy but very expensive. Hotel has parking slightly further away for Sfr20/day. Overall very pleasant, just a little quirky.
Stayed 3 nights in Dec 2019
Response from Reception Plaza Hotel on Dec 9, 2019
Dear guest, we would like to say thank you for your feedback. Our reception have per day, 9 hours open. Monday-Friday, 08:00 a.m. to 05:00 p.m. on Saturday, 11:00 a.m. - 19:00 p.m. Sunday closed. That's right, that guests check in after the receptions-hours over the self check in machine. But this is very comfortable for our guests, because they do not goes worry, if the didn't arrive in the reception opening times. So the guest are flexible of the check in for themselve. I hope we are welcoming you next time again. Have a great Christmastime!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decent hotel 10 mins walk from train station
automated entry system after 5pm, No bar, no evening meal
Stayed 1 night in Nov 2019
Response from Plaza Reception on Nov 18, 2019
Dear guest, thanks a lot for your friendly feedback. We are looking forward to welcoming you again.

8/10 Good

Senthilnathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location, size and quality of room all good. Preferred to have some late checkout options for few hours. They offered late check out after we vacated the room for one full day rate which is not fair.
Stayed 2 nights in Oct 2019
Response from Plaza Hotel Winterthur on Oct 29, 2019
Dear Senthilnathan, thanks for your feedback. For the late check out fee, I told you, if you check out in the evening at 07:00 p.m, we can't sell the room anymore, because no housekeeping is still working, we can not sell that room for other guests, thats the reason, why you have to pay an extra night... I think that is normal for hotelbusiness if the hotel can not sell the room???? So anymore, take care, and see you next time!

6/10 Okay

Verified traveller

Travelled with partner
Just ok. A bit cold environment to feel comfortable.
Stayed 3 nights in Aug 2019
Response from Reception on Sep 17, 2019
Dear guest, thanks for your great comment. Which environment you need more to feel more comfortable? Your Plaza Team

10/10 Excellent

Asha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Plaza Hotel Winterthur on Aug 29, 2019
Danke für Ihre Bewertung!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Free parking was advertised on the Expedia site, though there is no free parking and none at all at the hotel. You have to either park in an underground lot across a busy road or along that road where there is limited parking and none of it is free. Also, you have to feed the meter every 2 hours unless it is after 8pm. The lady who met us at the reception was friendly but gave us an Israeli coin when we were getting change for the meter. She exchanged it after she realized it, and put it back in the drawer, but the next morning another lady gave my husband the same coin when getting change to feed the meter at 8am. She left and couldn’t be found. We couldn’t find anyone to exchange the coin and get our 2 Swiss francs back in the morning or at 11am when we checked out. There was no one in the bar or restaurant either. There is an elevator. The double rooms are too small. There is a wooden frame around the bed that both of us constantly bumped into and got scraped up on. There was a window overlooking the pedestrian street into the oldtown squares. Since there was no air conditioning and no top sheet on the bed, only a heavy duvet, we were obliged to open that window for air. Unfortunately, even though it was a weeknight, there were people drinking and being very loud and obnoxious until after 2am. We got to listen to one drunk man holler in German for hours. Since the people at the reception leave by 9pm, there was no one to call the police or do anything about it.
Stayed 1 night in Jul 2019
Response from Plaza Hotel on Jul 29, 2019
Dear guest We would like to say thank you for your comment. Hope that we welcoming you again in the Plaza Hotel Winterthur.

4/10 Poor

Mercelisa, Stuart, FL

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Switzerland, as a country, does not believe in air conditioning. Apparently, there are only about 20 days throughout the year that are warm enough to require it. We stayed at the Plaza on several such days -it was 80 degrees F on the day we checked in with almost no breeze. Cooling is accomplished by opening the windows, and by circulating outside air through vents at night. Unfortunately, our room was on the second story facing a very busy street. We had to choose between sleeping in a very hot room or opening the window to try to cool off, thereby dealing with terrible noise from the road as well as loud people (talking, singing, arguing, smoking) right below our window. Either way, we slept poorly.
Stayed 1 night in Jun 2019
Response from Reception on Jun 17, 2019
Dear guest, we would like to say thank you for your comment. Unfortunately, our hotel do not have a AC. We have a cooling system, which is in the summer time on, the cooling system will cooled the rooms 5C more less as outside. For the next time, please look in our information of the hotel if the hotel have AC. If you not accept, that your hotelroom have AC, please choose a other hotel...... Thanks a lot.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to historic Winterthur.
Stayed 2 nights in Jun 2019
Response from Reception on Jun 10, 2019
Thanks for your great feedback. We wish you a nice time.

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great location!
The stay was very good. Room was clean and comfortable. People were all very kind.
Stayed 3 nights in Feb 2019
Response from Plaza Hotel Winterthur on Mar 1, 2019
Dear Mister Christopher we would like to say thank you for your kind feedback. Hope to stay with you again in our Plaza Hotel. I wish you a great day and all the best. Your Plaza Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Reception on Jan 24, 2019
Lieber Gast, wir danken Ihnen für Ihre tolle Bewertung. Wir freuen uns, dass es Ihnen bei uns so gut gefallen hat. Bis zum nächsten Mal.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but Clean and great location
Lovely place in Winterthur to stay between trips or if passing through. Right in the middle of Alstadt for quick access to city.
Stayed 1 night in Dec 2018
Response from Reception on Jan 7, 2019
Lieber Gast, wir danken Ihnen vielmals für diese tolle Bewertung. Es freut uns, dass Sie mit unserem Plaza Hotel rundum zufrieden waren. Bis zum nächsten Mal. Wir würden uns freuen, wenn Sie dass Plaza Hotel bald wieder besuchen würden. Es grüsst Sie und alles Gute fürs Neue Jahr! Ihr Plaza Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Reception on Oct 15, 2018
Dear hotelguest, we would like to say thank you, for your faboulus feedback 5 of 5 points. WOW. We are looking forward, to welcoming you again in our Plaza Hotel Winterthur. Kind regards your Plaza Team.

2/10 Terrible

C, CT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. I didn't get any service from these guys, what a waste of $200
Stayed 1 night in Jun 2018
Response from Plaza Hotel on Aug 10, 2018
Dear guest, thank you for your feedback. We are a little surprised why you did not address us, what exactly do you mean by no service? Unfortunately we can not contact you directly because we do not have a name from you. If you have arrived on Sunday, it is also clear to Expedia in the confirmation that our reception has closed, but you can do the self check-in 24 hours. Please contact our hotel so that we can look with you what went wrong. Many Thanks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel
A very nice hotel in Winterthur that has lovely rooms
Stayed 1 night in May 2018
Response from Reception on May 7, 2018
Thanks a lot for your feedback. We are looking forward to welcoming you again in the Plaza Hotel Winterthur. Have a great time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had good time there, hotel is very clean and modern and we love it.
Stayed 1 night in Mar 2018
Response from Reception on Mar 27, 2018
Dear guest, wow thanks 5 of 5stars. Hope we meet you and your family again in our Plaza Hotel Winterthur. We wish you a great time. See you back soon. Best regards from the old town.

10/10 Excellent

Guoen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Plaza Hotel Winterthur on Jan 17, 2018
Thanks for your feedback. Hopefully to stay with you togheter next time. Kind regards from the Plaza Hotel Winterthur

8/10 Good

Franziska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from Hans on Sep 27, 2017
Dear guest, thanks a lot for your great feedback. Hope to meet you again in the Plaza Hotel Winterthur. Have a great time.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from Hans on Aug 10, 2017
Thanks a lot for your comment. Hope to meet you next time again. Kind regards from Winterthur, the Plaza-Team.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
After being stuck in the Zurich airport for 24 hours the hotel staff was a blessing. Perfect German and English, aesthetically pleasing, and the location couldnt be better. Rooms are better equipped than some 5 star hotels. We stayed two more days than initially planned.
Stayed 1 night in Aug 2017
Response from Hans on Aug 10, 2017
Dear Alexander thanks a lot for your great feedback. 5 of 5 stars, perfect! Hope to meet you again in the Plaza Hotel Winterthur. Have a great time, and best regards to your family! Sunny regards from Switzerland

8/10 Good

Ran., Tel Aviv

Liked: Cleanliness, staff & service, room comfort
Very functional hotel for business travellers.
The hotel has no lobby or any other facilities for leisure stay. Roomwas extremely clean and well organized, but rather small. Very comfortable for sleep over, but no balcony view. Breakfast was great and the lady running the dining room was very nice and helpful.
Response from Nicole Lutz on May 8, 2017
Dear Family Ran, thanks for your great feedback. The hotel have no balcony, because we are directly in the city town of Winterthur. We are looking forward to welcoming you again in the Plaza Hotel Winterthur. Have a great time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very welcoming and friendly, breakfast buffet great
Response from Hans on Apr 24, 2017
Dear Hotelguest Thanks for your great feedback. Hope we welcome you next time again in the Plaza Hotel. I wish you a great time. Best regards from Winterthur

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The location of this hotel was great, a short walk to the main train station and lots of shops nearby in a pedestrian area. There were 2 downsides, one was traffic noise, really only bad in the evenings and the windows kept out a lot of the noise. The other was the smoking, someone in the room next to us would light up each morning and the smell would come into the room. I don't see this as the fault of the hotel so much as just being the way it is in europe. I would stay at this hotel again. The rooms were a nice size and friendly staff.
Response from Nicole Lutz Front Desk Manager on Dec 13, 2016
Dear Hotelguest. We would like to say thank you for your great feedback. Of the noicy we have as well rooms to the back side of the hotel, so quite rooms, please ask us next time, if you visit Winterthur again. For the smoke of other hotelguests we can do nothing, sorry for this. Hope to welcome you as soon as possible again, have a good time for your trips. Kind regards

6/10 Okay

Aurélie

Desappointed
No parking space though reserved one. Noisy. Rate paid different from the Internet offer. Nice breakfast.
Response from General Manager on Nov 14, 2016
Dear Guest Thanks for your comment. We just charge what is the reservation. We are aware that. Extra is always the City Tax of CHF. 2.50 per person/night. But this is mentioned as well. Parking: We are located in the heart of the City. We don't have a parking space. But you could have ask by check in and we have some solutions. Regards from Winterthur The Plaza team

8/10 Good

zuhal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay
Close to the station, next to cobbled streets and boutique stores. Breakfast was wonderful and staff are lovely.
Response from Nicole Lutz on Oct 24, 2016
Dear Guest. Wow, thanks a lot for your friendly feedback. Hopefully to meet you again in the Plaza Hotel Winterthur. I wish you a great time. Kind regards Nicole Lutz Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience & Cleanliness
Located in downtown Winterthur within walking distance to many restaurants, train station, retail shops. This is the cleanest hotel room I have ever stayed in. Can be noisy at night on weekends with windows open during warm weather due to being in the downtown area, but this comes with the convenient location. Overall, I highly recommend this hotel for the cleanliness, convenience, and price. Very satisfied with my 10 day stay there. Would definitely stay again. Staff even provided plug adapters for us during our stay.
Response from Nicole Lutz on Jun 6, 2016
Dear Guest. WOW, WOW, WOW, thats amazing. Thanks for your great feedback. All from the Hotel Plaza are very happy about that. Hope you and your family had a great stay hear. Hopefully, we visit and meet you again in the future. Have a great time. Kind regards Nicole Lutz and the Plaza Team.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Guest Thanks for your comment. 5 of 5 stars. Thanks. We hope we meet you again, in our NEW Hotel Plaza. Have a great time. Kind regards from Winterthur

8/10 Good

WAYNE, Queens ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick turn around.
The hotel is small and clean. The staff was friendly and accommodating The down side to my stay was that I had to go to another hotel my second day at the Plaza due to an over book. I thought that the manager was kidding. Unfortunately the next day we were escorted to another hotel. Instead of returning to the plaza, I bored a plane and returned to the States. First time I ever experienced something like this. I felt embarrassed.
Dear Mr. Wayne Thanks for your comment. I am sorry we where overbooked. But we got you and your friend the best hotel in town as a compensation. And we didn't change the last 2 nights. I am sorry again for the inconvenience. Regards from Winterthur