Minibar, in-room safe, desk, laptop workspace

Reviews of becozy Self-Check in Hotel Sihlcity

3.5 out of 5
becozy Self-Check in Hotel Sihlcity
Kalandergasse 1, Zürich, ZH

Reviews

8.8

Excellent

Rating 10 - Excellent. 191 out of 392 reviews" "
Rating 8 - Good. 158 out of 392 reviews" "
Rating 6 - Okay. 23 out of 392 reviews" "
Rating 4 - Poor. 11 out of 392 reviews" "
Rating 2 - Terrible. 9 out of 392 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Craig

Business traveller
Disliked: Cleanliness, staff & service
It’s fine, unless you need help or service.
Stayed 4 nights in Jun 2023

2/10 Terrible

Thibault

Stayed 1 night in Jun 2023

8/10 Good

Timothy

Liked: Room comfort
There is no service — self check in. Room comfortable; convenient. Curtains heavily stained.
Stayed 1 night in May 2023

6/10 Okay

Timothy

Stayed 4 nights in May 2023

8/10 Good

Jorge I

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

2/10 Terrible

Silva

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away from this declining “hotel”
I’ve spent thousands of dollars at this hotel staying several times for business or personal travel and I will never stay again. First room smelled so much of smoke I walked out and changed to another. The sink was clogged and wouldn’t drain water. Shower light was broken and didn’t turn on. Coffee machine in the room but no coffee capsules or tea like I had here last time I stayed. And the best? Someone else’s used bandaid found inside the bed. I didn’t even pack bandaids with me so 100% not mine. This place is actually disgusting now! There are many lovely and also affordable hotels in Zürich I’ll stay next time.
Stayed 7 nights in Mar 2023
Response from Dayang on Mar 31, 2023
Hello Silva,Thank you for sharing your review. At our hotel, we value every guest who chooses to stay with us, but we hold a special appreciation for our loyal guests, such as yourself, who continue to return time and time again. This is why we are especially sorry to hear that your most recent stay was below the usual standards we strive to offer. Please accept our sincerest apologies for the inconvenience, including the smell of smoke, the clogged sink, the broken shower light, and the lack of coffee capsules and tea in the room. We take all guest feedback seriously, especially when it comes to cleanliness and maintenance issues, and we are sorry that we fell short in this case. We have already shared your feedback with our housekeeping and maintenance teams to ensure that they are aware of these issues and take immediate corrective actions. The coffee pods that we order from Brazil were indeed delayed and were only restocked after your check out. We are looking at alternative suppliers and other logistics solutions to make sure they are always available in the future. We understand your decision not to stay with us again, but we would like to assure you that your experience this time is not a reflection of our usual high standards. We would be grateful for the opportunity to regain your trust and hope that you will consider staying with us again in the future.Best Regards,DayangGuest Experience Manager

10/10 Excellent

Kingsley

Stayed 9 nights in Jun 2022

4/10 Poor

diane

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
The check in was too complex and difficult and there was no one around to help. The place feels cold and unfriendly. Also my room on the second floor had only a small window - the room felt claustrophobic. There was no shower cap. The body wash and shampoo were the same. Just felt cheap. Also, I was stuck in the elevator for 15 minutes. The doors only opened because someone on the floor pushed the button. We had no maid service for three days. Evidently you needed to text or something for that to happen. Also the location was very difficult to get a cab and no front desk to order one. I will never stay here again.
Stayed 3 nights in Jun 2022

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the city, great shopping within vicinity.
How to rate a hotel in Covid times. The rooms are large, especially for the price. However, on site parking is expensive. Staff are friendly be it at the reception on in the greatly reduced dining area. Omelette was fantastic and the bread choice was impressive. The hotel, although not directly in the city, has many transport possibilities. Tram, bus or a direct train into the main station. It is also in the middle of a large shopping centre making it even more convenient for travelers not to venture into the busy city centre. Leaving the hotel by car there are a number of motorways only minutes away. The only disadvantage, there are no real views from the small windows.
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Thomas Kleint on Sep 7, 2020
Dear Guest. Thank you very much for your kind evaluation. Thomas Kleint Guest Relation & Quality Manager

10/10 Excellent

Verified traveller

Stayed 5 nights in Jan 2020
Response from Thomas Kleint on Feb 5, 2020
Dear Guest First of all, thank you very much for your stay in our hotel and for taking the time to give us feedback. We hope you have arrived home safely. Your points of criticism will of course be discussed with our department heads. We are guaranteed to pay attention to these details in the future and show you on your next visit that we take your criticism very seriously. We would like to once again clearly state how important your satisfaction is to us and we highly value you as a guest! We hope to see you again soon. Thomas Kleint Guest Relation & Quality Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Thomas Kleint on Jan 22, 2020
Dear Guest. First of all, thank you very much for your stay in our hotel and for taking the time to answer a few questions. We hope you have arrived home safely. Thank you for your good rating. Even if we have not quite reached the full points, we will offer our guests a great service every day with passion. Nice that you have been with us! We would be very happy if you come to us again! sincerely Thomas Kleint Guest Relation & Quality Manager

10/10 Excellent

Lia, Bahrain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel. Very friendly staff. Amazing Breakfast buffet, free coffee, close to shops and great restaurants. Had a great cheese fondue nearby. Very conveniently located to Tram stop. Comfy bed, nice room. Loved this hotel!
Stayed 2 nights in Dec 2019
Response from Thomas Kleint on Jan 13, 2020
Dear Lia. Thank you for your stay in our hotel and for taking the time to answer a few questions. It is a great pleasure for us that we were able to make your stay an experience. Thank you for rating us so well. Our team works with great passion every day to provide excellent service. Your evaluation gave everyone great pleasure. We hope that you will visit us again soon. sincerely Thomas Kleint Guest Relation & Quality Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Thomas Kleint on Jan 9, 2020
Dear Guest Thank you for your stay in our hotel and for taking the time to answer a few questions. Thank you for rating us so well. Our team works with great passion every day to provide excellent service. Your evaluation gave everyone great pleasure. We hope that you will visit us again soon. sincerely Thomas Kleint Guest Relation & Quality Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Lover
Decent
Stayed 2 nights in Dec 2019
Response from Thomas Kleint on Jan 6, 2020
Dear "The Lover". Thank you for your stay in our hotel and for taking the time to answer a few questions. We read your review very carefully and discussed the individual reviews with our team. We use your information to get better and better and to improve our service. Would you like to give us details? Thank you very much for that! We hope that you will visit us again soon. sincerely Thomas Kleint Guest Relation & Quality Manager

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Your Four Points Team on Jan 2, 2020
Dear Rami, Thank you so much for this excellent rating and the pictures provided! We are so pleased that you had a great stay and look forward welcoming you whenever your travels bring you back to Zurich! All the best and a happy new year! Best regards,

10/10 Excellent

patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Your Four Points Team on Nov 15, 2019
Dear Patrick, Wow, thank you very much for this excellent rating! We are delighted to see that you did enjoy your stay with us so much and would be very happy welcoming you back soon again! Best regards, Your Four Points Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Your Four Points Team on Nov 11, 2019
Dear valued guest! Thank you so much for this excellent rating! We are delighted to read that you did enjoy your stay with us so much! We look forward welcoming you back soon again and will make sure to provide you with an excellent service once again! Best regards, Your Four Points Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on holiday and found this area convenient to trains and lots to do in the area.
Stayed 2 nights in Oct 2019
Response from Four Points Team on Oct 15, 2019
Dear valued guest, Thank you for this excellent rating! We are pleased that you did enjoy staying with us during your holidays, appreciated the surrounding and the location which is conveniently located. We would be very happy welcoming you whenever you are back in Zurich! Best regards, Your Four Points Team

10/10 Excellent

Harsh, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice energy and very modern. Friendly staff. Had car parking which was important for my purposes. Very close to public transport which is key given slightly further out from city.
Stayed 3 nights in Jul 2018
Response from Your Four Points Team on Sep 4, 2019
Dear Harsh, Thank you very much for your great feedback! We are pleased that you did enjoy your stay with us, appreciated the friendly service and enjoyed the close by public transportation stop. We would be happy welcoming you back! Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was central to all we needed. We had a tram line close by to get about. Travel from and to airport was easy.
Stayed 4 nights in Aug 2019
Response from Your Four Points Team on Aug 15, 2019
Dear valued guest, Thank you for your feedback about your stay. We are very pleased to read that you did enjoy staying with us and especially appreciated our accessibility to the public transportation and the location. We would be happy welcoming you back. Best regards,

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Your Four Points Team on May 6, 2019
Dear Joseph, Thank you very much for this excellent review! It was a pleasure hosting you and we look forward welcoming you back soon again! Best regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Your Four Points Team on May 2, 2019
Dear valued Guest, Thank you very much for this excellent review! We are pleased to see that you did enjoy your stay with us and look forward welcoming you back soon again. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Excellent stay. Great front desk service by Adrian. Thanks a lot!
Stayed 1 night in Apr 2019
Response from Your Four Points Team on Apr 23, 2019
Dear valued guest, Thank you very much for this excellent rating! Rest assured that we will share your compliment with Adrian as this is a great motivation! We would be happy to welcoming you back soon again! Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location; tram stops at doorstep, a pretty good-sized new mall complete with supermarket, many great eateries & cinemas just behind the hotel, a metro station there as well. The location could not be more perfect, just minutes away from the main train station. We also love the design of the wash area: separate areas for wash basin, wc and shower, so we don’t get in the way of each other when getting ready. The Nespresso machine is also an added plus. Hope to stay there again in our next visits.
Stayed 3 nights in Mar 2019
Response from Your Four Points Team on Apr 5, 2019
Dear valued guest, Thank you very much for your detailed review. It was a pleasure having you as our guest and we are pleased to read that you did enjoy your stay with us so much and felt comfortable in our spacious rooms. Indeed we are easy accessible by public transportation and located next to a shopping area which offers a lot of variety. We look forward to welcoming you whenever you are in Zurich again! In the meantime we do wish you all the best. Best regards,

10/10 Excellent

Remi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Feb 2019
Response from Your Four Points Team on Mar 11, 2019
Dear Remi, Thank you very much for your excellent review! We are delighted that you did enjoy your stay with us so much and felt comfortable in your room. We look forward to welcoming you back whenever your are in Zurich again. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Your Four Points Team on Apr 5, 2019
Dear Guest, Thank you for your rating! We would be happy to welcoming you back soon again! Best regards,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DEFINITELY RECOMMEND! A+ A+
Excellent location! Adjacent to a shopping mall and so many small shops and great restaurants! This is somehow done without being overwhelming. The room was immaculate! Staff was very friendly and even gave us printouts to help us navigate around the city and make train connections. The hotel is easily accessible from the airport, the tram let us off right across the street from the hotel.
Stayed 1 night in Feb 2019
Response from Your Four Points Team on Feb 25, 2019
Dear Linda, Thank you very much for your detailed and excellent review! We are delighted that you did enjoy your stay with us so much, felt comfortable in our spacious rooms and especially enjoyed the friendly service of our team. We will make sure to forward your compliments to them. Best regards from Zurich,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and attentive staff, good food, convenient location
Stayed 3 nights in Jan 2019
Response from Your Four Points Team on Jan 28, 2019
Dear Guest, Thank you very much for this great review! We are delighted to read that you did enjoy your stay with us so much and enjoyed your stay to the fullest. We look forward to welcoming you back soon again. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence customer service ! highly recommend people who travel to Zurich Swiss.
Stayed 5 nights in Dec 2018
Response from Your Four Points Team on Jan 8, 2019
Dear valued guest, Thank you very much for your great feedback. We are delighted to read that you did enjoy your stay with us so much and especially appreciated the customer service of our entire team. Rest assured that we will share your compliments with them. We look forward to your future stays with us and remain in the meantime with best regards from Zurich,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Your Four Points Team on Dec 17, 2018
Dear Guest, Thank you very much for your excellent rating! We look forward to welcoming you back again. In the meantime we do wish you all the best and a merry advent season. Best regards from Zurich,

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Your FourPoints Team on Dec 10, 2018
Dear valued guest, Woow, thank you very much for this great review! We are delighted that you did enjoy your stay with us so much and would be happy to welcoming you back. Best regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018
Response from Your Four Points Team on Dec 10, 2018
Dear valued guest, Thank you very much for your excellent review and we are pleased to read that you did enjoy your stay with us so much. We look forward to welcoming you back. Best regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big rooms
Best hotel that I have stayed at for a while. Everything was top notch and was lovely. From ther room to the service to the breakfast you truly felt comfortable and taken care of. The rooms are very big and feel luxurious. Definately try this place out.
Stayed 2 nights in Nov 2018
Response from Your Four Points Team on Dec 3, 2018
Dear Daniel, Thank you very much for this excellent review and the compliments. We are delighted to read that you did enjoy your stay so much with us, felt comfortable in your room and especially enjoyed the friendly service of our entire staff. Rest assured that we will share your compliments with them. We look forward to your next stay with us and wish you a merry advent season in the meantime! Best regards from Sihlcity,

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Your Four Points Team on Nov 8, 2018
Thank you for your excellent rating and we look forward to welcoming you back again. Best regards,

10/10 Excellent

Richard, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is pretty new and everything in the room is modern or upgraded. Location for the hotel is also very convenient. It is close to a shopping mall and several tram routes.
Stayed 2 nights in Nov 2018
Response from Your Four Points Team on Nov 5, 2018
Dear Richard, Thank you very much for your excellent review! We are delighted to read that you did enjoy your stay with us, enjoyed our redesigned ground floor and felt comfortable in your room. Indeed as we are located within a shopping mall there are several opportunities what to do and you are in the city centre within 10 Minutes as the tram station is next to our hotel. We look forward to welcoming you back whenever your travels bring you back to Zurich! Best regards,

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on outskirts of centre
Nice hotel. Restaurant has just been refurbished and food was delicious. Close proximity to our office so very convenient.
Stayed 3 nights in Oct 2018
Response from Your Four Points Team on Oct 17, 2018
Dear Mark, Thank you for your great rating. We are pleased to read that you did enjoy your stay with us and our new restaurant. We would be happy to welcoming you whenever your are coming back to Zurich. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid business hotel
Very functional, clean modern hotel. No complaints.
Stayed 5 nights in Aug 2018
Response from Your Four Points Team on Sep 4, 2018
Dear guest, Thank you for this review. We are pleased to read that you did enjoy your stay with us and felt comfortable in your room. We would be happy to welcoming you whenever your travels bring you back to Zurich! Best regards,

10/10 Excellent

chetan, houston, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel centrally located and also has shopping mall at walking distance. the staff was very nice and professional. room were well equipped with all the amenities.
Stayed 2 nights in Aug 2018
Response from Your Four Points Team on Aug 16, 2018
Dear chetan, Thank you for your excellent rating! We are delighted to read that you did enjoy your stay with us so much and were able to explore our surroundings. Thank you as well for your compliments regarding our staff and rest assured that we will forward them. We would be really happy to welcoming you back whenever your travels bring you back to Zurich and will make sure to provide you with an excellent service again! Best regards,

10/10 Excellent

John, Columbus Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was 97 one day and AC worked great.Staff was very helpful. Great location near a large Coop supermarket and trams.
Stayed 1 night in Aug 2018
Response from Four Points-Team on Aug 8, 2018
Hi John Thanksf or your great coment - we appreciate it. All the best and hopefully see you soon at Four Points.

8/10 Good

Jacopo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Your Four Points Team on Aug 3, 2018
Thank you for your feedback!

10/10 Excellent

Tim, Guildford Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for city centre
Nice clean hotel, the staff were excellent. Perhaps one piece of good service sums it all up. Due to a freak incident there was no water, we were phoned immediately and within 5 mins a crate of mineral water appeared at our door to wash with and ease the burden the water cane back on in a matter of minutes anyway. The incident showed proactive attention to detail. Rooms clean and practical.
Stayed 6 nights in Jul 2018
Response from Your Four Points Team on Aug 3, 2018
Dear Tim, Thank you for your excellent and detailed review. We are delighted to read that you did enjoy your stay so much and really appreciated the service of our staff. We will make sure to forward your compliments to all of them. We would be very happy to welcoming you back and we are sure you will love our new restaurant l'Amant which will surprise you with a passionate liaison of young brasserie and Asian cooking culture. All the best in the meantime!

8/10 Good

Louloua, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very convenient.
Good value for money. Lovely location. and Very comfortable
Stayed 2 nights in Jun 2018
Response from Your Four Points Team on Jul 11, 2018
Dear Louloua, Thank you very much for this rating. It's a pleasure to read that you did enjoy your stay at our property and felt comfortable in your room. We look forward to welcoming you back again! Best regards,

10/10 Excellent

grumpy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
title of my review
wonderful hotel, wonderful, staff, big comfortable room, but those swiss peabrains have never heard of 2 large beds like it is standard in every american hotel although the room was big enough we only got 2 prison size beds. but really the hotel is idealy situated and it was so nice and the staff are superb the buggers never told me that they were renovating the lobby and the was a lot of building noise going on. I hope to stay there again, overall it was lovely
Stayed 2 nights in Jul 2018
Response from Your Four Points Team on Jul 11, 2018
Dear grumpy, Thank you very much for your excellent rating. We are pleased to read that you did enjoy your stay with us, especially enjoyed the service of our staff and appreciated the location. We would be very happy to welcoming you back soon again and provide you with another excellent stay once again. In the meantime we do wish you all the best. Best regards,

10/10 Excellent

Gregg, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Location
Great hotel, amazing shower, and beds that are very comfortable. Note, although there is a fitness gym, you have to pay to use it.
Stayed 2 nights in Jun 2018
Response from Your Four Points Team on Jul 11, 2018
Dear Gregg, Thank you very much for your rating and the excellent comments. We are happy that you did enjoy your stay with us and appreciated the service provided. As the fitness center is managed by a third party a reduced entrance fee is applicable. We would be happy to welcoming you back soon again and wish you all the best in the meantime. Best regards,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Your Four Points Team on Jul 25, 2018
Thank you for this excellent review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean room; very modern, close proximity to shops, restaurants, and a large cinema
Stayed 1 night in Jun 2018
Response from Your Four Points Team on Jul 11, 2018
Dear Guest, Thank you for your great rating and we would be happy to welcoming you back soon again. Best regards,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Your Four Points Team on Jul 25, 2018
Dear Timothy, Thank you for this great review! We are delighted that you enjoyed your stay so much. We look forward to welcoming you back soon again! Best regards from Zurich,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Your Four Points Team on Jul 11, 2018
Thank you for your rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018
Response from Your Four Points Team on May 23, 2018
Thank you for your great rating!